TITLE PAGETHE ROLE OF TOTAL MANAGEMENT IN IMPROVING
PRODUCTACCEPTABILITY OF CONSUMERS(A Case Study of Nigerian Bottling
Company (NBC) Owerri Plant)PRESENTED BYKANU AUGUSTINE
OLUEBUBECHI08068034345SUBMITTED TO THE DEPARTMENT OF PURCHASING AND
SUPPLYMANAGEMENT, FEDERAL POLYTECHNIC NEKEDE, OWERRI, IMOSTATEIN
PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARDOF HIGHER
NATIONAL DIPLOMA HND! IN PURCHASING ANDSUPPLY MANAGEMENTAUGUST,
"0#5iAPPROVAL PAGEThis is tocertifythat this project has
beenreadandapprovedbythedepartment of purchasingandsupply, federal
polytechnic Nekede, Owerri inpartial fulfillment for the
requirements for the award of Higher National DiplomaHND! in
purchasing and supply"##################################
################$%" &"O" 'H()*+* , D*T-.roject
supervisor!################################### ################$%"
*"$" /0O% D*T-Head of
Department!###################################
################-1ternal -1aminer D*T-iiDEDICATIONThis research
work is dedicated to 2od *lmighty who made it possible for me
topass through a high institution" iiiACKNOWLEDGEMENT( sincerely
e1press my gratitude to 2od *lmighty for the life, good health,
financeand literary ability to carry out this research project"
(wishtoconveymydeepappreciationtothesupervisorwhodespitehistightscheduleintheofficemadeout
timetoreadandcorrect thismanuscript" Hiscontribution will always be
an imprint in my mind"*nd to all those who contributed to the
success of this work, ( thank you
all"ivABSTRACTTheresearcherseestothistopictotal
qualitymanagement:Atool forproduct satisfaction (A case study of
Nigerian Bottling Company (NBC) Owerrilant! so as to "now what
leads to this pro#lem of lac" of total quality ser$ice% Thepro#lem
of this study lies on di$ersification of product line%This pro#lem
is handled #y ma"ing in$estigation through researchquestion! and
hypothesis% The researcher made its sample on population of
&'(questionnaires! andsamplesi)eof &'*% Out of
&'(questionnaires! &'*wascompleted and ( was not completed%
The researcher presented this wor" in ta#le!one of the questions
as" in the ta#le is what is the o#+ecti$e of the firm,s
totalquality management- The pro#lem of lac" of quality control!
su#standard product!lac"of confidencetowards customers! poor
communication! management not#eing supporti$e to its client% The
researcher found out that if this pro#lem writtena#o$e is properly
handled #y management! the company will do well! there will
#eeffecti$e and efficient of communication towards the management
and thewor"ers% The customers are li"ely to ha$e confidence to
their product% Thepro#lemof poor management will #e ta"en care of%
There will #e qualitychec"mate%.astly su#standard product will #e
eliminated and the company to lia#le toprofit ma/imi)ation%vTABLE
OF CONTENTTitle age 0 0 0 0 0 0 0 0 0 iAppro$al page 0 0 0 0 0 0 0
0 ii1edication 0 0 0 0 0 0 0 0 0 iiiAc"nowledgement 0 0 0 0 0 0 0 0
i$A#stract 0 0 0 0 0 0 0 0 0$Ta#le of Content 0 0 0 0 0 0 0 0
$iiCHAPTER ONE3"4 (ntroduction # # # # # # # # 33"3 5ackground Of
The 6tudy # # # # # 33"7 6tatement Of The problem # # # # # 83"8
Objectives Of The study # # # # # # 93"9 %esearch :uestions # # # #
# #93"; 6tatement of Hypothesis # # # # # # ;3"< 6ignificance Of
The 6tudy # # # # # )imitation Of The 6tudy # # # # # # =3"?
Definition Of The 6tudy # # # # # # ?CHAPTER TWO)iterature %eview #
# # # # # # #7"4 (ntroduction # # # # # # # # 3;7"3 Total :uality
Overview # # # # # # 3