©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic
The Role of Retail Clinics in Today’s Healthcare System
Jun 21, 2015
Melissa Mancone
Program Manager, Innovative Services
MinuteClinic
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014
Program Manager, Innovative Services
MinuteClinic
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014
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©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
The Role of Retail Clinics in Today’s Healthcare System
Melissa ManconeProgram Manager, Innovative ServicesMinuteClinic
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
A-SideA-SideB-SideB-Side
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
MinuteClinic Pilot
28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market.
....Sending SiteSending Site
Receiving SiteReceiving Site
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
High Definition Video/High Fidelity Audio
4
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
Quality Efforts
5
100% Chart review for all TeleHealth cases100% call back for TeleHealth visitsPatient interaction reviews by NPs auditing the patient-side“Time Out” at each post-visit time to debriefPatient surveysProvider surveys
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
Pilot Services Offered
6
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
Video:
7
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
Telehealth visit compared to a traditional visit:
8N = 929
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
Expanding Services and Increasing Access
9
Among Existing MinuteClinics
2013
Physician Consults2014-15
2015-16
Home /Mobile
2014-15
Caremark Clients
©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.
QUESTIONS
10
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