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The Science of Information
Information ManagementInformation ManagementInformation managementfor an uncertain technology future
Infogrid Pacific Pte. Ltd.
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The Science of Information
Meme: Information ManagementMeme: Information ManagementWhat is it?
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The Science of Information
Making sure all the data that should Making sure all the data that should survive into the indefinite future survive into the indefinite future
... ... does survivedoes survive
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For every conceivable purposeFor every conceivable purpose... accessibility
... reuse
... statutory obligations
... value preservation
... history
... just in case
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The Science of Information
Independent of constantly changing Independent of constantly changing technologiestechnologies
such as:
... hardware
... operating systems
... proprietary software
... proprietary formats and protocols
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The Science of Information
Remember...Remember...
Information is forever...Information is forever...
Technology changes dailyTechnology changes daily
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The Science of Information
Any finite set of dataAny finite set of data
can have an infinite set of viewscan have an infinite set of viewsTechnology gives the ability to see the same information in many different ways
... and today you may not even know what those needs are, or will be...
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The Science of Information
The information must be managed The information must be managed independently from technologyindependently from technology
... and not embedded in the technology
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The Science of Information
Technology is revolutionizing Technology is revolutionizing our interaction with informationour interaction with information
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The value of the information is The value of the information is being redefined faster than most being redefined faster than most
organizations can understandorganizations can understand
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The information - technology The information - technology relationship has to be relationship has to be redefinable instantlyredefinable instantly
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The Science of Information
The human - technology The human - technology relationship has to be relationship has to be redefinable instantlyredefinable instantly
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For example: For example:
Ubiquitous mobile access is fast approaching, and that is going to redefine our relationship with our information again
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The Science of Information
All of this must be easy to doAll of this must be easy to do
... or it probably wont happen... or it probably wont happen
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The Science of Information
Jargon Alert
Definitions Definitions Data: The bits and bytes on a computer storage system
Content: The genre and intellectual value of the data
Information: Data+content systematized with metadata so it can be understood and used
Knowledge: something a human has based on experience and memories
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Definition
DATADATA
is all the same is all the same Bits and bytes on the computer are the same except for endian-ness (are the bits stored 1-8, or 8-1)
It is stored and transmitted using highly standardized protocols
This technology has lasted for decades and will probably last for decades more
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Definition
CONTENTCONTENT
Is very differentIs very differentContent is data arranged within file formats which are used by applications to represent the data in an content specific manner.
There are some common file formats, and a babel of proprietary formats
Few have lasted more than a decade so far
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Definition
INFORMATIONINFORMATION
Take some data/content, Take some data/content, put them into a usable context put them into a usable context and they become informationand they become information
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Illustrating Context
An Invoice
The context is a transaction between two parties. Otherwise it's just a file format, piece of paper or record in a database.
A DVD Movie
has one context of DRM – you can only view this on my terms! Otherwise it's just a file format or a silver disc - or the context changes to stolen content!
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Information Management Context
Most current Information Management Most current Information Management Solutions...Solutions...
... are embedded in the past
... solve only todays problem
... are a liability for the future
... are expensive to customize
... are expensive to maintain
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Information Management Context
But now your friendly Government But now your friendly Government says you have to keep digital says you have to keep digital
information forinformation for... 7 years
... 25 years
... +++ years
... Or maybe go to jail and pay a big fine!
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The Science of Information
Information Management Context
and ...and ...
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The Science of Information
Information Management Context
A lot of your todays data is digital only, A lot of your todays data is digital only, and you will be creating a lot moreand you will be creating a lot more
... There are no paper trails
... Digitally certificates expire in 12 months
... 100's of different proprietary file formats
... the data is all over the place
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The Science of Information
Information Management Context
and ...and ...
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The Science of Information
Information Management Context
You have unstructured information You have unstructured information everywhere that needs to be everywhere that needs to be
organized and accessibleorganized and accessibleUnstructured information: that's the 90% of your content and information that is in files, on some hard disk, on some workstation or server, that are not in a database
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The Science of Information
Information Management Context
and ...and ...
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The Science of Information
Information Management Context
You have legacy physical content You have legacy physical content you would like to make available you would like to make available digitally to reduce access costsdigitally to reduce access costs
...or even make it available for the first time
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The Science of Information
Information Management Context
and ...and ...
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The Science of Information
Information Management Context
Your information / content has cost Your information / content has cost you a lot of money to createyou a lot of money to create
... you need to preserve that value
... preserving the existing value shouldn't break the bank
... or be a management headache.
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The Science of Information
Information Management Context
and ...and ...
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The Science of Information
Information Management Context
You need serious efficiency and You need serious efficiency and effectiveness gainseffectiveness gains
... to reduce operational costs
... to increase competitive advantages
... to provide better service
... to improve productivity
... to create collaboration
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Information Management Context
And what is available is a cacophony And what is available is a cacophony of solutions...of solutions...
DMS for documents
AMS for assets
RMS for records
LMS for education and training
WCM for web sites
Customized application development
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The Science of Information
Information Management Context
All of which are just different views All of which are just different views on parts of your information...on parts of your information...
...trapped into limiting technology ...trapped into limiting technology defined viewpointsdefined viewpoints
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Information Management Context
Not one of which has any inbuilt Not one of which has any inbuilt strategies for digital preservationstrategies for digital preservation
other than “buy my upgrade in three years – if I still support that product! If you pay
the data migration costs”.
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Information Management Context
So now you have to ask serious So now you have to ask serious questions about the future of your questions about the future of your
data...data...
Is there a better way?Is there a better way?
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The Science of Information
There sure is...There sure is...
and its relatively straight forward
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The Science of Information
Use independent metadata to Use independent metadata to drive your information strategydrive your information strategy
Don't let it get trapped in a database
Remember - a database is someones technology
If metadata if free it can grow and increase in value
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Metadata = Flexibility = ControlMetadata = Flexibility = ControlUsing:
... Taxonomies - Categorization
... Thesauri – for refined control
... Keywords (formal and social)
... Authority files
These are standard methods– nothing radical here...
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Create really good metadata for Create really good metadata for each Information Packageeach Information PackageDescriptive – what it is about
Ownership – where it came from
Rights – how it can be used
Structure maps – how it is stored
Relationships – how it fits together
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The difference is not the The difference is not the metadatametadata
... but how you use the metadata... but how you use the metadata
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Package all the data / content files Package all the data / content files together with the metadatatogether with the metadata
Call them
Information PackagesInformation Packages
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The Science of Information
Stop managing files and start Stop managing files and start managing Information Packagesmanaging Information Packages
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The Science of Information
Don't worry about the technology Don't worry about the technology on each side of the stored on each side of the stored
Information PackagesInformation Packages (That excitement comes later)
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The Science of Information
The storage strategy comes firstThe storage strategy comes first... control what goes in
... control what comes out
... control how it is maintained
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Architecture
Separate the users and technology from Separate the users and technology from the information packagesthe information packages
InformationPackageStorage
Environment
Administration Community
Producer Community User Community
User'sTechnology
Producer'sTechnology
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The Science of Information
Architecture
Use the latest hottest technology to Use the latest hottest technology to access and use the metadataaccess and use the metadata
InformationPackageStorage
Environment
Administration Community
Producer CommunityWhat we're using
today and getting by with
technology
Producer'sTechnology
Yesterdays boring
old and coldtechnology
Newest, hottest “we gotta have it”soon technology
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The Science of Information
Architecture
And controlling the whole system?And controlling the whole system?
Just set your ingest and access rules by individual, groups, organizations, other applications, etc.
InformationPackageStorage
Environment
AdministrationCommunity
Producer Community
Producer'sTechnology
These are yourinformationingest rules
What you can put in
User'sTechnology
These are your information
access rulesWhat you can take out
User Community
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The Science of Information
Architecture
This architecture is information centric This architecture is information centric so you can...so you can...
... Preserve it
... Maintain it
... Trust it
... Use it
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The Science of Information
Never forgetNever forget
Information is forever...Information is forever...
Technology changes every dayTechnology changes every day
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The experts tell us to preserve information in a The experts tell us to preserve information in a trusted manner over time we need...trusted manner over time we need...
... Replication Strategies
... Migration Strategies
... Life-cycle maintenance strategies
... Policy based management and admin.
... Digital provenance metadata
Let's see what that all meansLet's see what that all means
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The Science of Information
Jargon AlertREPLICATIONREPLICATION
Don't put all your eggs in one basketDon't put all your eggs in one basketThe more copies of a file that exist, the
more likely they will survive anything
If the copies are in different locations they are more likely to survive all types of disasters (flood, fire, etc.)
Replication is an automatic policy driven process that keeps a set number of copies in multiple locations.
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Jargon AlertMIGRATIONMIGRATION
I don't want it here anymore!I don't want it here anymore!I want to move some, or all of my information Packages to a different technology
At some stage – the technology wears out. The information can be moved while the old technology stays behind
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Jargon Alert
LIFE CYCLE MAINTENANCELIFE CYCLE MAINTENANCE
Periodic health checksPeriodic health checks.. periodic file integrity checks
... periodic evidence quality checks
... replication of files to multiple locations
... retention and disposal actions
... audit history on every action
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Jargon Alert
Policy based Management and Policy based Management and AdministrationAdministration
Tell the system the rules for
...Collection and data management
...Replication policies
...Surface validity checks
...Ingest and access policies
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Jargon Alert
Digital ProvenanceDigital ProvenanceFull and complete auto-generated metadata of everything that has happened to the data while it has been in the care of the storage system
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The Science of Information
Separating Information from Separating Information from Technology brings new and Technology brings new and
powerful options to large-scale powerful options to large-scale information managementinformation management
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The Science of Information
Organizing the InformationOrganizing the Information
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Better metadata, better Better metadata, better information managementinformation management
It's easier to put a metadata field into an Information Package that says “Contract”, than it is to build a contract management database
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Users don't interface with the Users don't interface with the files, they interface with the file files, they interface with the file
metadatametadataAnd then just sometimes need to view, or download and use a file in the content context
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So the technology uses whatever So the technology uses whatever metadata it requires to create a metadata it requires to create a
specific and contextual user specific and contextual user experienceexperience
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One information management One information management system doing its job ...system doing its job ...
InformationStorage
ReplicaInformation
Storage
Information Storage Management
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... any number of interfaces with ... any number of interfaces with any technology ...any technology ...
InformationStorage
ReplicaInformation
Storage
Information Storage Management
Metadata Interface
Evidential RecordsDocuments
Images & multimedia
Cultural artifacts
Data and Research
Sales & Marketing
Commercial Content
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The Science of Information
...comprehensive user controls......comprehensive user controls...
InformationStorage
ReplicaInformation
Storage
Information Storage Management
Metadata Interface
Evidential RecordsDocuments
Images & multimedia
Cultural artifacts
Data and Research
Sales & Marketing
Commercial Content
User Access C
ontrols
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The Science of Information
With user context applied,With user context applied,you contolyou contol
... what they can see
... what depth they can go to
... what they can do with it
... any other constraints
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The Science of Information
... Digital Rights Assertion ...... Digital Rights Assertion ...
InformationStorage
ReplicaInformation
Storage
Information Storage Management
Metadata Interface
Evidential RecordsDocuments
Images & multimedia
Cultural artifacts
Data and Research
Sales & Marketing
Commercial Content
Metadata Interface
User A
ccess Controls
Digital R
ights Assertion
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The Science of Information
DRM allows you to provide DRM allows you to provide permissions and constraints for permissions and constraints for
any contentany content
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All of this is encapsulated inAll of this is encapsulated in
IGP:RepostoryIGP:Repostory
IGP:Information ArchitectIGP:Information Architect
andand
IGP:InfoViewerIGP:InfoViewer
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The Science of Information
DigitalPreservation
Archive
IGP:Repository
ConsumerTechnology
Interface
IGP:InfoViewer
Other Applications
ContentProducersIGP:Production
Solutions
InfoViewer Forms
IGP:Metadesk
Other Applications
Different User Groups
Different Web Sites
Different Business Processes
Different Content Types
New and changing requirements
Working seamlessly together ...Working seamlessly together ...
... and with other Web Services... and with other Web Services
Syncronized & Automated MetadataIGP:Information Architect
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And supported byAnd supported by
IGP:Production SolutionsIGP:Production Solutions
IGP:MetadeskIGP:Metadesk
and other and other
Infogrid Pacific Information Infogrid Pacific Information Management applicationsManagement applications
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The Science of Information
For more information go to ...
www.infogridpacific.comwww.infogridpacific.com