i Purchasing Luxury Goods: consumer behaviour of international students in the UK By SRICHAN SRIVIROJ 2007 A Dissertation presented in part consideration for the degree of MSc in International Business.
Nov 08, 2014
i
Purchasing Luxury Goods: consumer
behaviour of international students in the
UK
By
SRICHAN SRIVIROJ
2007
A Dissertation presented in part consideration
for the degree of MSc in International Business.
ii
Acknowledgement
I would like to express my deepest sense to my supervisor Dr. Nick Ellis for his
patience, time, and guidance. I am also in debt for his valuable time in scrutinizing
through this study, which could have never been accomplished without his excellence
advice.
I would like to thank all the students that took part in collecting valuable data towards
this research.
I am thankful to Thada Pongsawang for his recommendations and suggestions in
every stage of my work.
Finally, I would like to express my gratitude to my beloved parents for their support
and care, without them I would not have been able to complete my research.
Srichan Sriviroj
MSc International Business
iii
ABSTRACT
This study attempts to investigate young consumer behaviour towards
purchasing luxury brand products in three countries including the United Kingdom,
Thailand and China. It describes the results from a survey of 144 students at various
Universities in the UK. Snowball sampling method was applied to distribute online
questionnaire. In this study, the statistical data analyses in a form of SPSS with the
help of Microsoft Excel were conducted by applying a method of inferential statistics
T-test and F-test. The combinations of qualitative and quantitative were used to aid
the explanation of the results. This work mainly focuses on culture, motivation, status
and material consumption, generation Y and gender. It indicates that there has been a
change in culture suggesting that Eastern consumers purchasing preferences appears
to imitate Western style behaviour. In terms of purchasing luxury brand items, UK
and Thai consumers seems to have the same motivational factors whereas Chinese
respondents show a different perspective. Status and materialistic consumption have
been identified to show respondents behaviour and the purpose to why they purchase
luxurious products in which UK and Thai respondents do not purchase products to
show status or for possessive reasons; however, some Chinese respondents have
shown some relation. The focus on generation Y has been applied to this study to
show that teens have the same purchasing preferences and that products can be
standardized worldwide. Additionally, there seems to be no relation towards gender
and consumers behaviour towards purchasing luxury brand products.
CONTENTS
__________________________________________________________
Abstract
Contents
Table Contents
CHAPTER 1: INTRODUCTION………………………………………………......1
1.1 Overview……………………………………………………. .1
1.2 Research Contribution and Objectives………………………..2
1.3 Structure of the Research……………………………………..4
CHAPTER 2: LITERATURE REVIEW…………………………………………...6
2.1 Introduction……………………………………………………6
2.2 Gender…………………………………………………………7
2.3 Differentiating Status Consumption and Materialism…………8
2.4 Generation Y…………………………………………………..9
2.5 Consumer Motives…………………………………………...10
2.5.1 Interpersonal Effects………………………………….12
2.5.2 Personal Effects………………………………………14
2.6 Culture………………………………………………………..17
2.6.1 Independent and Interdependent Self Concepts………18
2.6.2 Individual and Group Needs………………………….19
2.6.3 The Legitimacy of Group Affiliations………………..19
2.6.4 Hierarchy……………………………………………..20
2.6.5 The Value of Humility……………………………….20
2.6.6 Face…………………………………………………..21
2.7 Chapter Summary……………………………………………25
CHAPTER 3: METHODOLOGY………………………………………………...29
3.1 Introduction………………………………………………….29
3.2 Research Method…………………………………………….29
3.3 Data Collection………………………………………………32
3.4 Sampling…………………………………………………….34
3.5 Questionnaire Design………………………………………..36
3
3.6 Ethical Awareness…………………………………………..38
3.7 Chapter Summary……………………………………………39
CHAPTER 4: RESULTS AND ANALYSIS………………………………………40
4.1 Quantitative Results…………………………………………..40
4.1.1 Demographic characteristics of respondents…………40
4.1.2 Consumer behaviour of students purchasing luxury
brand products……………………………………….43
4.1.3 Hypothesis testing………………………………........57
4.2 Qualitative Results…………………………………………..63
CHAPTER 5: DISSCUSSION……………………………………………………..68
5.1 How culture difference between Eastern and Western countries
influence consumers into purchasing luxury brand
products?.......................................................................................68
5.2 What are the motivational factors that encourage young consumers
into purchasing luxury brand products?.......................................71
5.3 Is there other factors that influence young consumer into
purchasing luxury brand products?................................................74
CHAPTER 6: Conclusion, Limitations, Future Recommendations, and
Managerial Implications………………………………………………77
6.1 conclusions………………………………………………………77
6.2 Limitations……………………………………………………….78
6.3 Future Research Recommendation………………………………79
6.4 Managerial Implication………………………………………….79
APPENDIX
Appendix 1: Questionnaire……………………………………………………………..81
References………………………………………………………………………….83
TABLE CONTENTS
____________________________________________________________________
Table 1: Frequency and percentage of respondents classified by demographic
characteristics
Table 2: Percentage of respondents classified by gender in each country
Table 3: Mean, standard deviation and respondents perspective on Status and
materialistic consumption
Table 4: Mean, standard deviation and consumer perspective on Young Consumer
Table 5: Mean, standard deviation and the level of respondents perspective on
Motivation
Table 6: Mean, standard deviation and the level of opinion on Culture
Table 7: Summary of hypothesis testing on mean differences between groups of
gender
Table 8: Summary of hypothesis testing on mean differences in gender among groups
of ethnic origin (UK)
Table 9: Summary of hypothesis testing on mean differences in gender among groups
of ethnic origin (China)
Table 10: Summary of hypothesis testing on mean differences in gender among
groups of ethnic origin (Thailand)
Table 11: Summary of hypothesis testing on mean differences among five groups of
frequency in purchasing luxury products
1
Chapter 1: Introduction
1.1 Overview
During the early years, luxury products were considered a privilege to possess.
As explained by Nueno and Quelch (1998) the word “luxury” was applied to products
that were rare and scarce which were only presented to minor individuals. However,
since time has changed and the luxury goods market has grown considerably, luxury
products have been more affordable for middle class consumers. Additionally, the
contribution of the Industrial Revolution played a key role in bringing in more wealth,
which made luxury products more achievable for all consumers (Hauck & Stanforth,
2007). For example, in the United Kingdom, middle class consumers have increased
by 50% towards the purchasing of luxury products (Keane & Mcmillan, 2004).
However, it is still unpredictable how middle class consumers determine what luxury
products are (Hauck & Stanforth, 2007). Silverstein and Fiske (2001) stated that the
increases in luxury purchases are influenced by social and business factors. In regards
to the changes of the luxury goods market, the definition of luxury was also redefined.
Twitchell (2003, p.43) explains that luxury is “things you have that I think you
shouldn’t have”. There are many products that are considered as luxury, which makes
the market size undeterminable. The varieties of products include automobiles, food,
jewellery, fashion, and accessories. Frank (1999) noted that cars and homes are some
of the emerging luxury features that are consumed.
Individuals are influenced according to the important events and moments that
occur in their lifetime (Meredith and Schewe, 1994; Ryder, 1965). These moments
and events may include war, economy, superstars, icons and technology that
influences individual’s perceptions and values. Additionally, the significant influence
that individuals will recall occurs between their adolescent and early adulthood years,
that they will never forget for the rest of their lives (Schuman & Scott, 1989).
Researchers have discovered that culture has been amongst one of the most popular
categories in influencing individual’s perceptions (Hauck & Stanforth, 2007).
In regards to the research, it is important to include Western and Eastern
countries to compare different individuals behaviour towards purchasing luxury brand
2
products. Thus, the United Kingdom (UK) is included in this study is because it is a
part of the Western culture, which contains the highest amount of millionaires
(47,000) that purchases luxury goods (The Guardian, 2005). Eastern culture such as
China is included since the country has a mass population of 40 million Chinese
consumers who purchases luxury brand products (The Guardian, 2005). Additionally,
this figure of consumers has been predicted to rise to 160 million between the next
five years (Matheson, 2007). Thailand is also apart of this study as it is a part of the
Eastern culture. It is one of the developing and Newly Industrializing Countries
(NICs), which received considerable changes in culture, lifestyle, and behaviour
towards luxury consumption (Timmer, 1998).
From the perspective of marketers, in targeting individual’s desires is a
part of a valuable technique (Noble & Schewe, 2003). Individuals influence from
moments and events, should be taken into consideration in developing luxury
products. Defining luxury products, in terms of the middle class consumers will gain
marketers advantage in product specification. Kemp (1998) explains that identifying
products, which are luxurious, would help marketers to indicate the boundary in price
setting (Kemp, 1998).
1.2 Research Contribution and Objectives
Findings of overall previous research indicate that most of the studies are
based on target groups of American consumers and emerging countries such as China.
In response to these studies, the purposes of these investigations are that America has
a strong foundation of affluent people. Similarly, consumers in China have become
wealthier, accepting Western style culture as a part of a growth in economics
(Debnam & Svinos, 2006). Affecting a vast amount of previous research, individual’s
preferences plays a key role in purchasing luxury goods as well as culture.
Individual’s preferences may be based on desire and non-desires, which are based on
experience in purchasing luxury items from their satisfaction, or non-desire such as
bias towards brand products (Anurit et al., 1999). Consumer behaviour towards luxury
goods can also be affected by age. Different age groups may view luxury items
differently. Mature age groups may view luxury products differently in comparison
3
with today’s teenagers, due to the effect of technology that the previous generation
did not have (Hauck & Stanforth, 2007).
In contrast, the differences between previous researches and the research
being undertaken is that a small amount of investigations focused on international
students as a part of their study. In addition, comparisons between Western and
Eastern countries were minor. The focus on the investigation is going to fill the gap
by emphasizing the differences between Asian countries and the UK with dissimilar
cross-cultural behaviour. This research has limited range of age groups concerning
late adolescent between ages 18 to 25, which is known as “generation Y”. Most
previous research ignored motivation factors that affected consumer behaviour in
purchasing “things that is not necessarily needed” in other words, luxury (Twitchell,
2003, p. 43). However, this research will define in depth motivation factors such as
fashion, image (face), and media.
The purpose of this study is to uncover consumer behaviour of young
respondents who purchase luxury brand products. Additionally, the specific countries
that will be focused on are the United Kingdom, China, and Thailand.
This study aim to investigate the following:
� How culture differences between Eastern and Western countries influence
consumers into purchasing luxury brand products.
� What are the motivational factors that encourages into purchasing luxury
brand products and the comparison between young consumers from Western
and Eastern countries.
� Other factors that influence young consumers into purchasing luxury brand
products.
4
1.3 Structure of the Research
This research will consist of six main chapters that include: introduction,
literature review, methodology, results, discussion, and conclusion.
Chapter 1: Introduction. Includes an overview of the overall luxury market,
individuals’ behaviour, and the division of culture. Additionally, a minor contribution
towards marketing will be discussed.
Chapter 2: Literature Review. Firstly, will discuss a comparison between status
consumption and materialism. Secondly, as the main topic is focusing on students, the
Generation Y will be mentioned. Thirdly, consumer motives will be discussed. This
part of the research consists of two major parts: interpersonal and personal effects.
Finally, culture, which is considered to be one of the most important topics, will be
explained.
Chapter 3: Methodology. This section will explore the methodology, which firstly
will discuss the research method. The next topic will consist of data collection, which
is divided into three topics: primary data, secondary data and statistical data analysis.
Next, the sampling topic will be discussed, and lastly, the questionnaire design will be
examined. Additionally ethical awareness will be taken into account. Finally, a
summary will conclude the overall chapter.
Chapter 4: Results and Analysis. This part of the study will explain the data that has
been gained from the questionnaire that has been distributed. The results have been
separated into 4 sections; part 1 includes demographic characteristics of respondents,
part 2 contains consumer behaviour of students purchasing luxury brand products in
regards to status and materialistic consumption, young consumer, motivation and
culture. Part 3 comprises of testing of the hypothesis, and finally, part 4 qualitative
results will discuss the overall results from the three open-end questions that are
included in the questionnaire.
5
Chapter 5: Discussion. This chapter will be divided into three main sections to
discuss the findings based on objectives in order to examine whether previous
research is consistent with the findings in this study. The first section will explain,
“How culture difference between Eastern (China and Thai) and Western (UK)
countries influence consumers into purchasing luxury brand products?” Then, “What
are the motivational factors that encourage young consumers into purchasing luxury
brand products?” will be discussed to explain similarity and differences in motives of
UK, Thai and Chinese respondents. The last section will explain other factors
including status and material consumption, generation Y and gender that also have an
impact upon consumer behaviour in three different countries purchasing luxury brand
goods.
Chapter 6: Conclusion. This chapter will summarise the overall findings from the
discussion chapter along with limitation of this study. Also, various important
findings from this study that would be beneficial for further study in this field will be
appeared in future recommendation topic. Finally, many strategies that would be
useful for marketers to apply in luxury market will be suggested in the managerial
implication section.
6
Chapter 2: Literature Review
2.1 Introduction
The explanation for individual’s consumption process is seen to be a “complex
construct” (Allere, 1997 p.61). Holt (1995) simplifies the matter and divided
consumption into two different views, “economic and symbolic”. Firstly, in relation to
economics, Holts (1995, p.1) suggests, “products provide particular benefits”.
Secondly, in relation to symbolic he stated that products are “conceived as vessels of
meaning that signify similarly across all consumers”. Further, Alleres (1997, p.53)
explains that through the consumption process as resulting in purchasing products
depends on three factors: culture, income, and the exposure to information.
Culture affects human behaviour in many ways (Craig & Douglas, 2006).
However the impact of culture and how to determine culture is difficult to understand
because of its bond to all facets of human existence. According to Usunier and Lee
(2005) culture has evolved as social, political, economical, and technology has
reshaped the cultural landscape. Since there has been a considerable change and
increase in technology, expanding networks, and mass communication, it has caused
an alteration in cultural boundaries (Hermans and Kempen, 1998), and linkages
between cultural individuals. Additionally, as individual members of cultural
groupings migrate from one country to another it causes an even more obscure vision
of cultural boundaries. This is because when individuals migrate and bond with others
they bring their values, behaviour, and interest with them, which are interchanged.
It is also considered that a large extent in consumers purchasing is dependent
on their income. Dubois & Duquesne (1993) note that income is seen as a factor that
constraints individuals in pleasing their consumption needs. Additionally, one of the
reasons that many people is constraint to purchase luxury goods are because luxury
goods are produced to initially target upper class clienteles.
The exposure of information is different in each country. For example,
advertising influences behaviour of young consumers to imitate celebrities and role
models that have been broadcasted via television.
7
In this study, the literature review will contain aspects that affect consumers in
purchasing luxury items. Firstly, the role of gender will be examined. Secondly, it is
important to briefly discuss the differentiation between status consumption and
materialism. As for the purpose of the research is on students, generation Y
consumers have been focused upon. Next, in the decision making process for
consumers, the consideration of consumer motives has been taken into account.
Lastly, major attentions have turned towards culture, which affects all consumers in
purchasing luxury goods. In association with culture, concentration on Eastern and
Western consumers have identified that face is considered as a factor that have
different degrees of importance.
2.2 Gender
The role of gender towards purchasing luxury brand products is considered
important from the prospect that women seem to purchase luxury brand products
more often than men, simply because women shop more than men. Woodruffe (1997)
explains that the perspective of shopping has changed over the years and has often
been described as a leisure activity. Women consider shopping to be important in their
life because they are able to have their own personal space, and a sense of self (Falk
and Campbell, 1997). One of the main reasons that women shop is because of their
desires towards fashion (Phillips, 1997), and to follow fashion trends. Additionally,
Fischer and Gainer (1991) express that women like to shop because they are able to
gain an identity. As there has been changes taken place in society towards fashion and
shopping, Firat (1993) stated that even men believe that consuming products is
important to identify individuals. Research by Fischer and Arnold (1990) have
discovered that men who are less traditionalist are willing to go Christmas shopping,
although women still seems to dominate the role. Studies by Campbell (1997)
suggests that men have less desires to shop than women because men view shopping
as effeminate.
Although both men and women consider consuming products is the act to
identify individuals, consumption can also be divided into two types; status and
materialistic consumption.
8
2.3 Differentiating Status Consumption and Materialism
Materialism is defined by Belk (1985) as having three characteristics (no
generosity, envy, and possessiveness). Although Belk (1985) did not mention status
directly, he did indicate that the more materialistic consumers are, the more luxury
products they would consume. Materialistic individuals consume products for status
and non-status propositions.
Richins and Dawson (1992) define materialism in relation to consumer value
that consists of achievements that result in happiness through possessions and success.
Although status is significant in Richins and Dawson’s (1992) research, status does
not entirely explain materialism.
Consumers purchasing for status has only desires for products that are in
requirements for status purposes. Materialist consumers view possessing products is
important to their well-being. Wallendorf and Arnould (1988) explain that
possessions bring meaning in materialistic consumers, and the purpose of items can
be used in many ways such as entertainment, safety, and shelter. In contrast, status
consumers have more emphasis on items that will enhance individuals’ status levels,
in which they would associate themselves to status quality products (Kilsheimer,
1993). To sum, possessions are related to materialistic consumers more adequately
than status consumers. Thus, the explanation of status consumption can be through
individuals consuming status products whereas materialism expresses that consumers
purchase all items whether status or non-status, resulting in a distinctiveness between
status consumption and materialism.
The luxury market is vastly increasing, and there have been significant
changes towards consumer behaviour (Strauss & Howe, 1999). One of the most
concerning portion of the market has been focused on the generation Y since there has
been changed in the disposable income towards spending on luxury brands (Tomkins,
1999).
9
2.4 Generation Y
Horovitz, (2002) describes that generation Y (born between 1977-1994) are
individuals that have a free spending spirit and consist of 71 million 8 to 25 year olds.
Although there are a mass amount of generation Y consumers, the wealthiest group of
people are between the ages of 19 to 25 year olds who are either employed in full time
jobs or part time work. Those who are either part time or at full time work are college
students (Martin & Turley, 2004). Students often take up part time work to find extra
funding for their excessive spending. Usually students who work full time are
employed during the university holidays or breaks. On average 80% of students
attending college or university are employed (Martin & Turley, 2004). Additionally,
these young consumers tend to be familiar with credit cards and technology (Weiss,
2003). This is consistent with a study conducted by Kara et al., (1994) stated that
there has been a constant rise of accessibility of credit cards to target young adult
market since 1980’s. Likewise, retailers have created their own store card offering
interest-free period. Moreover, the government in some countries attract indebtedness,
such as in the UK, through the availability of student loans. The accessibility of credit
card is known as a contributory element in the trading-up and overspending constructs
(Bakewell & Mitchell, 2003). However, the mass of influences that affect the
generation Y consumers is the media. The media could include a wide range of
technology.
Marketers are the major people who contribute to the matter of influencing
consumer behaviour through the knowledge of fashion. The reason is that teenagers
are concerned about fashion value more than any other age groups (Koester and May,
1985). The media, which includes the internet, mobile phones, and satellite television
are some technology that generation Y consumers value (Meredith and Schewe,
2002). The valuation of technology such as television has affected viewers in relation
to materialism among adolescents, and the duration of viewing television programmes
consists of seven hours a day (Nielsen, 1995). Individuals are affected by television,
and the possibility is that the more viewers consume television it is more likely that
they will reflect their perceptions in “reality” as they have seen in television world
10
(Schrum et al., 1991). Additionally, O’Guinn and Shrum (1997); Wells and Anderson
(1996) stated that what is televised in association to characters and materials represent
the more affluent well-beings. Wysocki (1997) explains that there has been an
increase in addiction to technology such as MTV (music television) and internet chat
rooms that homogenise individuals preference and attitudes. As there is an increase in
homogenisation and technology such as MTV and internet chat rooms is distributed
worldwide, it has created great similarity between teens in different nations than older
people in the same country (Anderson and Hee, 1998). Such homogenisation has
created global teen values, expressing independence, self expression, openness to new
ideas, and teen cultural values (Meredith and Schewe, 2002). The concept of global
teen values could attract marketers to target the teen industry with luxury and
expensive products. For example, commercialising on MTV and shows that would
attract consumers to buy luxury products that are associated with celebrities and
heroes. The effect would cause standardisation in product consumption hence MTV is
televised worldwide and the same message would be put across so that all teens would
have the same desire across the world.
In order to understand the generation Y consumers, it is also important to
consider factors that motivate these individuals towards the purchasing of luxury
goods. Individuals view the word “luxury” differently depending on their
socioeconomic background. In the marketing context, consumers view the meaning of
luxury goods through either people’s interaction such as aspired and/or peer reference
group, or object property such as product quality and hedonic value. Luxury
consumers behaviour has motivated particularly in sociability and self-expression
(Vigneron & Johnson, 1999).
2.5 Consumer motives
This section will be significantly based on an investigation conducted by
Vigenron and Johnson (1999), which largely aid this study in discovering consumer
motives towards purchasing luxury brand products.
11
Leibenstein (1950, p.188) classified demand of goods and services
consumption in relevant to motivation into two main aspects: functional and non-
functional. Functional demand is “demand for a commodity which is due to the
qualities inherent in the commodity itself”. On the contrary, demand of goods
consumption that comes from other factors, which is not the product quality, is
defined non-functional demand. Additionally, Leibenstein (1950) suggests that
external effects on values are the most important non-functional demand. This can be
further explained by two situations. Firstly, the product has increased or decreased
due to the quantity of consumers purchasing the same products, and secondly the
product has a higher value.
The outcome from Leibenstein's (1950) study especially stresses the role of
interpersonal effects towards luxury brands consumption, and derived three main
effects; Veblen, Snob, and Bandwagon. In addition, a study conducted by Vigenron &
Johnson (1999) included the conceptualized framework on two main personal effects:
Hedonist and Perfectionist. The importance of the role of interpersonal effects, and
personal effects will be discussed in more detail below. Self-consciousness concept is
used to represent consumer’s response towards social influence (Brinberg and
Plimption, 1986). Vigenron & Johnson (1999, p. 3) describe self-consciousness as
“the consistent tendency of persons to direct attention inward or outward”. This
theory can be classified into two types of self-conscious people: publicly self-
conscious and privately self-conscious persons. The former is concerned about their
appearance to others but the latter is focused on their inner feeling and thought.
12
2.5.1 Interpersonal Effects
Figure 1: Interpersonal Effects (Vigenron & Johnson (1999, p. 7)
2.5.1.1 The Veblen Effect
The Veblen effect can be explained through conspicuous consumption in
which people feel that it is necessary to purchase luxury products because they have a
high price tag (Leibenstein, 1950) (see Figure 1). Researchers have expanded on the
work of Bourne (1957), which shows significant interest in the influence of peer
groups on consumers towards luxury goods (Vigneron & Johnson, 1999). They found
that there was a positive relation between conspicuous consumption and peer groups.
Additionally, Bearden and Etzel (1982) stated that luxury products that were publicly
purchased are more conspicuous products in comparison to products that were
privately consumed. Conspicuous consumption is use by people to show wealth,
VEBLENIAN
Ostentation
Perceived
Conspicuous
Value
Perceived
Social
Value
Perceived
Unique
Value
Non-
Conformity
Conformity
BANDWAGON
SNOB
INTERPESONAL EFFECTS
13
power and status (Veblen, 1899).
Prices of product have a significant aspect in consumers’ opinion of quality
(Vigneron & Johnson, 1999). Studies by Erickson & Johansson (1995) have shown
that price is used to judge quality of luxury products between a range of brands.
Usually people would associate high prices with better quality. Additionally, those
who do associate high prices with better quality would also suggest that high prices
show a considerable amount of prestige (Lichtenstein et al., 1993). Although
conspicuous consumption only partially explains perceived values of prestige
products, it is also important to consider the privately consumed products; for
example, fine wine, which is consumed at home.
2.5.1.2 The Snob Effect
According to Leibenstein (1950), the snob effect is highly complex. The snob
effect takes into account personal and emotional desires (personal effects), and the
influence of other people’s behaviour (interpersonal effects) towards the purchasing
of luxury brand products (see Figure 1). The snob effect can be further explained
through two circumstances. Firstly, the launch on new products which creates
exclusivity in which the snob would purchase the product immediately because a
minor amount of consumers at that particular time would have acquired it. Snob
consumers only purchase "limited items that have a high value, whereas those readily
available are less desirable. Rare items demand respect and prestige" (Solomon, 1994,
p.570). Secondly, due to a decrease of value in product as a result of mass consumers
purchasing products, snob consumers would reject that particular item. Products that
are viewed as unique, popular, and expensive causes a higher demand for consumers
(Verhallen & Robben, 1994), especially snob consumers. Snyder and Fromkin (1977)
support the statement by Verhallen and Robben (1994) suggesting that people have
the desire to be unique.
14
2.5.1.3 The Bandwagon Effect
The Bandwagon effect (see Figure 1) takes place at the lower end brand
extension, in which there is a high demand for a particular product that has been
purchased by a mass amount of consumers (Leibenstein, 1950). The bandwagon
effect represents consumers who purchase luxury products because they wish to fit in
with a particular group. For example, people would consume products that are
fashionable and stylish to associate themselves to similar people (Berry, 1994).
Dubois & Duquesne (1993) explains that the snob and bandwagon effect are not alike.
Although the similarity between the bandwagon and the snob effect is that people
wish to enhance their self-concepts, the differentiation is that they purchase luxury
items for different reasons. Bandwagon consumers purchase items to be fit in with
others, whereas snob consumers purchase items to be unique and stand out.
Individuals who fit in with groups that purchase luxury brand products and/ or wish to
differentiate themselves from people who do not purchase luxury brands are
influenced by the bandwagon effect (Vigneron & Johnson,1999). O'Guinn and Shrum
(1997) stated that the affluent lifestyle educates consumers via television.
Additionally, the education of the affluent lifestyle is applied and imitated in reality
by purchasing similar luxury products that is televised (Dittmar, 1994).
2.5.2 Personal effects
Interpersonal effects influence consumers in purchasing luxury goods, through
social behaviours. However, consuming luxury products can also be from personal
desires and taste.
15
Figure 2: Personal Effects (Vigenron & Johnson, 1999, p. 8)
2.5.2.1 The Hedonic Effect
The hedonic effect occurs when consumers purchase luxury products and
value the item. People who purchase items for self-fulfillment (e.g. inner direct
consumers, Riesman, et al., 1950, or role relaxed consumers, Kahle, 1995), and those
who are not affected by interpersonal influences (e.g. conforming to group norms,
Bearden, et al., 1989) represent the hedonic effect (see Figure 2).
Dichter (1960) explains that motivation of noncognitive and unconscious is
able to persuade consumer preference of products. Products that are consumed are
known to have an emotional value that is added to their character (Vigneron &
Johnson, 1999). When consumers purchase luxury products they expect that the item
will offer benefits such as exclusiveness. Dubois & Laurent, (1994) stated that if
products create an emotional value for consumers, it represents that the product is
beneficial and holds an important characteristic. Additionally, Dubois & Laurent,
(1994, p.275) noted that a large amount of consumers purchasing luxury products are
HEDONIST
Self-
Actualization
Perceived
Emotional
Value
Perceived
Quality
Value
Reassurance
PERFECTIONIST
PESONAL EFFECTS
16
associated to the hedonic motive in which “one buys luxury goods primary for one’s
pleasure and refutes the snobbish argument”. Sensory, pleasure, excitement, and
aesthetic beauty are some of the examples of emotional value that causes consumers
to purchase luxury products (Vigneron & Johnson, 1999). Additionally, an example of
emotional value is applied by BMW. The Slogan “Sheer Driving Pleasure” is
described as the feeling of all of their luxury automobiles.
2.5.2.2 The Perfectionist Effect
Quelch (1987, p.39) expressed that “Excellent quality is a sine qua non, and it is
important that the premium marketer maintains and develops leadership in quality”.
The perfectionist effect exists when consumers purchase luxury items and
expects superior products and performance as well as quality (Vigneron & Johnson,
1999). People who represent the perfectionist effect are those who are associated to
personal values and judge a product according to their value of a luxury band product
(see Figure 2). An example of the perfectionist effect is when consumers are
purchasing a luxury automobile they expect it to contain comfort and speed.
Additionally, when consumers are purchasing a luxury watch they expect it to be
accurate.
According to Garfein (1989) and Roux (1995), luxury and premium brands are
expected to show quality and even greater quality respectively. Also Groth and
McDaniel, (1993, p.10) stated that “high prices may even make certain products or
service more desirable”, because people view products with high prices with great
quality (Rao & Monroe, 1989). Additionally, consumers may assess the level of how
luxury a product is by its quality (Vigneron and Johnson, 1999).
In summary, these five effects can explain how individuals can be motivated
into purchasing luxury products. However, when this strategy is applied worldwide it
17
is also worth to consider cultural differences among the dividend between Western
and Eastern societies.
2.6 Culture
When purchasing luxury items consumers are affected by a many factors. One
of the main influences for consumers is tradition and cultural background. Many
researches have traditionally used Hofstede’s (1980, 1997) definition on culture.
Hofstede has defined culture as “the collective programming of the mind which
distinguishes the members of one group of category of people from another”
(Hofstede, 1997, p.5). Consumers may be affected by culture, but Hofstede has
identified that there is a difference between the East and the West. Additionally,
Hofstede (1991) and Triandis (1998) has characterised culture as individualist (e.g
America, the United Kingdom and most of Western Europe), or collectivist (e.g
China, Thailand, and most of Asia).
However, arguments have occurred in suggesting that Hofstede’s (1991)
theory on culture in terms of collectivist and individualist cultures is too simplistic.
Triandis (1989, 1994) argued that it would be more accurate to divide culture into
global characterisation as individuals having independent and interdependent self-
concepts. These characteristics would be used in forms of situations in suggesting
either independent or interdependent self-concepts would control individuals’
thoughts.
Relating culture to consuming brand named luxury goods, five aspects of
tradition can be used despite of modernisation in terms of separating cultural
differences (Wong & Ahuvia, 1988). The five aspects include: (1) interdependent
self-concepts; (2) the balance between individual and group needs; (3) hierarchy;(4)
the legitimacy of group affiliations; and (5) value of humility. However, these five
traditional aspects affect Western and Eastern with different levels of significance
towards cultural consumption.
18
2.6.1 Independent and Interdependent Self Concepts
Markus & Kitayama (1991) explains that in differentiating cultures it can be
determined by individuals’ concepts, and the relation between self and others.
Research has also suggested that culture can be separated into either independent self-
concepts (including emotions, desires, personal values, memories, etc) or
interdependent self-concepts (which are decisions influenced by social roles and the
presentation of self to others) (Lebra, 1992; Markus & Kitayama, 1991). Independent
self-concepts are more related to countries in the west (America, the United Kingdom,
and Europe), which is more considerable of inner self (taste, preferences, abilities,
personal values, and etc) whereas interdependent relates to countries in the east (Asia;
China, Thailand, and Japan) in which decisions are based on others. For example, Sun
(1991) expresses that in Eastern countries such as Thailand, which is an example of a
collectivist culture, an individual may not view himself as one complete person. A
person may view himself as a brother, a father, a son, and a husband but in a rare case
consider himself as being an entity (Chu, 1985). The statement of Chu (1985) relates
to the term “we identity” in which a person pays more attention on social group
esteem (Hofstede 1991; Triandis 1998). In collectivist cultures, people are in concern
of social self, group rights, and take into consideration of others as well as self.
The difference between independent and interdependent can also be
determined by individuals’ knowledge and response of themselves. For example,
independent people would describe themselves as intelligent, outgoing, and creative.
In contrast, an interdependent person may associate themselves to family, friends,
society or perhaps national background. Finally, the determination between
interdependent and independent can be distinguished through the integration of self-
concepts. The sense of self is included in both Asian and Western cultures (Wong &
Ahuvia, 1998); however, in Asia the bond between self is more powerful. This is
believed to because Asians express self as part of the “centre of relationships”
(McCort & Malhotra, 1993). For example, in Western cultures English people will
view themselves relating to social class on judgement of their income, whereas in
19
Eastern cultures Asians will view themselves partially according to their success, but
also to consider others such as relatives, friends, and family (Hsu, 1981, p.159).
2.6.2 Individual and Group Needs
This section is closely related to independent and interdependent as they can
also be related to individual and groups, respectively (Triandis, 1990; Yamaguchi,
1994). In Western cultures, strength is expressed through resistance of others opinion
and not being pressured by social influence to be controlled. Westerners believe in
their own personal taste and values (Kashima et al., 1995). This statement
demonstrates the freedom of individuals in Western cultures living the life that they
consider as their own by showing their own expressions irrelative of others. The
explanation of the Western culture is viewed as groups must meet the demands of
individuals. For example in marriage, if the requirements does not meet the individual
needs, then they may decide to make an attempt to change or leave that relationship.
In contrast, Asians view acceptance and influence to social groups in a more
positive perspective (Yang, 1963). Asians are widely proud to be accepted into groups
because according to interdependent concepts being a group member is what
individuals’ desire so the bond between the group is inseparable. During conflict
between views individuals in normal circumstances would express their desires and
concerns according to the group to establish a social relation that does not cause
interruptions between members. In the same circumstances, individuals may express
their desires accordingly to their personal thoughts; however, interdependent cultures
value freedom at a cost of the benefit to the group. It is considered that an individual
should perform their duties before declaring their rights (Lau & Kuan, 1988).
20
2.6.3 The Legitimacy of Group Affiliations
The combination of individuals and groups occurs at the interdependent self-
concept approach. The behaviour of interdependent cultures in some situations tends
to accept individuals’ identification based on their groups; for example, nationality or
family. Group identifications are popular amongst collectivist countries. China is also
a part of a collectivist culture that consists of a massive teen population. There are
approximately 200 million persons between the ages of 10 to 19 (Carson, 2002). A
survey conducted by Cheng (1993, p.47) has found that from 360 families, students
spend 66 percent of their parent’s income. Students in collectivist cultures must dress
accordingly to fashion trends with the latest styles. This makes all groups of teens
purchasing fashion trends have similar identifications through consuming similar
products. Differentiating from interdependent groups, people from independent
cultures likes to distinguish themselves from groups creating a more unique
identification. Independent cultures believe that group identifications should be
separated individually (although the fact is that group identifications are more
popular).
2.6.4 Hierarchy
There is an agreement amongst many authors that there is a strong social
hierarchy that influence collectivist cultures (Markus & Kitayama, 1991; Triandis,
McCusker, & Hui, 1990). Bond (1991) explains that in Confucianism, there are five
cardinal relations that represent cultural values. These values are the signs of respect
for authority, which additionally people comply with political dictates. On the
contrary, Western culture tends to be more critical of their social hierarchy, which
causes suspicion and illegitimate, particularly when there is no relation to individual
success.
21
2.6.5 The Value of Humility
According to Douglas & Isherwood (1996), in collectivist societies people try
to avoid envy by being humble and modest. By being humble and modest gives
freedom for individuals to consume more products, if it is considered appropriate
amongst group members (Yang, 1963). Max Weber (1963) explains that humility
plays a major role in Confucian tradition, which was too conservative to let
development of modern capitalism occur. Southeast Asia has changed to a modern
capitalist world and the concern of humility has been replaced with the urge for
achievement associated to wealth (Tu, 1992). The statement made by Tu (1992) has
been proven by consumers who are seen as the driving force behind Asian
consumption towards luxury goods. For example, Chinese young urban consumers
“obsessed with the idea of wanting to make others say Wow!” whose is named as the
“ One-Cut-Above-the-Rest Mentality” (Ariga et al., 1997, pp. 24). Likewise, the
effect of change has occurred in Japan. Japanese young consumers who purchase
luxury brands are described by Tomotsu Sengoku, a Japanese sociologist, with the
statement “with teens like these, Japan is finished” (Trendy Japanese girls, 1997, p.
A5). This statement indicates that the traditional value of humility cannot resist the
pressure from modern consumerist (Wong & Ahuvia, 1998).
In addition to the five traditional aspects, face is also considered a part of
culture, which is able to elaborate on consumer behaviour towards luxury products.
Individuals are described by face, whether they like to maintain their face, hide their
face, or differentiate their face from others. Everyone experiences face emotions in
every culture. However, the reaction towards face in Eastern and Western culture is
different.
22
2.6.6 Face
Goffman, (1967 p. 5) stated that face is “ the positive social value a person
effectively claims for himself by the line others assume he has taken during a
particular contact”. Face; however, is not specified to a particular culture but can be
experienced by any individual. People may have face related issues e.g. feeling
embarrassed, awkward, shameful or proud in which case they may blush. There are
other face related issues such as enhancing ones face or maintaining ones face. There
is a verge of when ones face is attacked or threatened by others, then people try and
save or defend their face. Additionally, losing, saving, and enhancing ones face, are
only some essentials related to face (Ting-Toomey & Kurogi 1998; Chan et al, 2003).
Investigation’s into face differs from Eastern to Western consumers towards luxury
goods; for example, Chinese consumers take into account face differently in
comparison to American consumers (Ho, 1976; Ting-Toomey & Kurogi 1998). Each
individual can experience face but how people view face differs from culture to
culture. Collectivist cultures deal with face everyday, which includes greetings,
shopping, invitations, and etc. Individualist cultures on rare occasions relate face to
their social self worth, so in terms of concepts they may not pay much interest. In
collectivist cultures such as China due to such a tight bond of social relational groups,
a person is very cautious in approaching people, whether he/she is considered above,
below or equal to someone else (Gao, 1998). This statement suggested by Gao (1998)
may emphasis that collectivist people are very concerned with face and their position
in society. This may count for individual circumstances as well as whole families. Li
and Su (2007, p. 240) express that in collectivist cultures parents will reiterate to
children “don’t make our family lose face”. Additionally, in a family structure, the
term “little emperor” is expressed as one child is valued to have six pockets (e.g two
parents and four grandparents) (Wysocki, 1997). Differentiating from older
generations these “little emperors” has grown from tradition and is more in concern
with symbolism, brands, success and self-satisfaction (Salzman, 1999). In collectivist
cultures that are more in concerned with face, consumption is regarded more as an
instrument to bond with social needs rather than an activity (Tse, 1996). Since there is
23
mass influence on face in collectivist countries, there are three characteristics that can
be used to classify face consumption (Li & Su, 2007):
1. Obligation – As briefly indicated earlier in collectivist countries people must try
and maintain or save their face e.g. Li and Su (2007, p. 240) express “don’t make our
family lose face”. As a result, when an individual is accepted into a social group, a
person may have no other option of purchasing luxury items in order to follow others
that purchase these items because he/she does not wish to lose their face or to make
that group lose face consequently (Sun, 1991). Trying to purchase items that are in
similarity or equal to others involves lots of time, takes up money, and due to large
amounts of complaints from Eastern country consumers, a waste of energy. However,
it has to be done to comply with others and to be appropriate in consuming products
similar to other group members. This may include neighbours, friends, and relatives.
An individual may feel pressured into purchasing items in similar simply because they
have one. This may include televisions, cars, and electrical appliances. According to
a survey conducted by Tse (1996), 81.6% of students in Hong Kong agreed that social
groups influenced them into purchasing items, and 43.5% of them said that they want
to act differently to stand out from others. The difference between obligation and
legitimacy of group affiliations as already mentioned in the culture section is that
individuals who have been accepted into a group purchase items to maintain, save, or
enhance their face, whereas others purchase items to gain identification and try to fit
in with the groups, respectively.
2. Distinctiveness – Another important factor in purchasing products is that they must
be brand names or expensive than other products than normal Eastern country
consumers would be able to afford; otherwise, the purchased products would not be
able to maintain or save ones face. When purchasing a product it must be distinctive
whether through brand or high price. In relation to face, Ting-Toomey (1988)
suggests that an individuals face stands for group face, and group interests are more
important than individuals’ interest. In addition, research from China suggests that
people are willing to pay more for products that would maintain ones face than they
would usually do when consuming normal products (Li and Su, 2007). People in
24
collectivist cultures consume products to show that they are different and to show
their face. This can been seen as to people like to purchase products that differentiate
themselves from different groups or social class. As a symbol to differentiate
themselves they like to purchase items that are luxury, high in price and brand names.
In associating themselves with these luxury items, they are able to distinguish
themselves from different groups and social classes. Examples of items that may
distinguish from others include jewellery, luxury automobiles, mobile phones, and
etc. This type of consumption may appear disturbing to others. As an example, Ram
(1994) discovered that Chinese consumers might show priority in luxury items before
they have fundamental living conditions such as food, homes, and clothing.
It is worth noting that in order to maintain, save, or enhance face, people not
only conform to their social group member by always purchasing similar luxury
items, but some distinguish themselves from other groups by purchasing different
luxury products to show uniqueness and separation from different social classes.
3. Other orientation – As face is considered important in collectivist countries, people
are considerate to others and pay more attention to others face. This is regarded as
highly important when consuming products for other people. This may be in social
groups or for others that may be higher, lower or equal to ones position. Careful
judgement of value and use of products must be taken into account to make others
feel full of face. To make a person feel full of face, items must make them feel that
they are accepted into ones social group, and can be made distinctive to others.
Purchasing of items may not be necessary as for maintaining ones face or enhancing
another persons face can be paying for someone at dinner parties or paying for other
people in different circumstances. In addition, for making one feel full of face is also
a sign of respect as well as maintain ones face. Reiterating the importance of face
consumption it is regard as highly important to consider the purchasing of something
because it relates to others (Joy, 2001). The consumption for someone’s face may be a
start of a relationship or strengthening a bond between one another. The consumption
of gifts to people show match the income of those who are presenting the gifts;
however, in usual circumstances they should also be more expensive than usual
25
products consumed. In this way, the person will receive face. In returning the favour,
the person who receives the gifts must purchase items that are in similar price or at a
higher value. In this process, the person will also receive face but also maintain their
face, and addition the person who receives the gifts will feel full of face in receiving a
returned item (Chan et al. 2003). Presenting gifts at a dinner party, which often occurs
in collectivist cultures is an appropriate time because it can be witnessed by many
important guests, friends, and relatives. At this appropriate time, an individual will be
able to enhance face through presences of important people. Additionally, the amount
of people who attend would also signify the importance of the occasion, and would
also increase the creditability of the presenters face (Chen, 1990).
The concept of face consumption is similar to the work of Veblen (1934)
related to conspicuous consumption. Conspicuous consumption means expenses that
use solely for honorific purposes to raise ego, not for expenditures that made for
comfort or utilization (Veblen, 1934) and is “concerned primarily with the
ostentatious display of wealth” (Mason, 1981, pp. 7). Consuming luxury items for
gaining face could achieve respect from many social groups. However, there is a limit
in purchasing items for enhancing an individuals face. An individual may over
consume in purchasing luxury items to make them seem obnoxious. Others from peer
groups may feel that a person may be acting to show off and make them feel disturbed
and hateful. This may be an over contribution to ones group because to fit in with a
group a person has to consume according to that group, not to distinguish from the
group. Acting in this manner may affect an individuals family, showing signs that
parents have educated an individual inappropriately which could bring shame to ones
family. Care must be taken when purchasing items because once a person acts and
purchase items obnoxiously then it may cause a negative affect when trying to fit in
again to other groups, because of previous history that has been rumoured of an
individuals behave in the past. There it may make it difficult for an individual to fit in.
Consumers must be aware of the purchasing of the amount of items, and the items that
have been purchased to avoid being below group expectations, or over consuming.
26
2.7 Chapter Summary
To summarize, primarily, there has been a change towards the view of
shopping, where men and women takes part in the leisure activity, in consuming
products to identify themselves.
Secondly, as consumers purchase luxury products, individuals have different
purposes, status consumers only associate themselves to products that have status
qualities (e.g. increase a persons level of status) and materialism affiliate themselves
will all products (status and non status) and “the importance a consumer attaches to
worldly possessions” (Belk, 1985, pp. 265).
Thirdly, the overall important factors that affect consumers in purchasing
luxury goods are the generation Y in which the purpose of the research is conducted
towards. The reason that this paper is conducted towards generation Y because there
has been a great change in consumer behaviour patterns compared to previous
generations, which have more spending power from the distribution of disposable
income (Tomkins, 1999).
Fourthly, attentions have focused on the motives that influence consumers in
purchasing luxury products. Five individual luxury consumers that are affected by
five different values and self-consciousness represent the structure of the concepts.
The decision making process which includes self-consciousness, fluctuates dependent
on individuals influence by interpersonal relationships. However, the importance of
the conceptual framework is included in the personal effects e.g. perfectionist and
hedonist motives, which are two addition constructs added to Leibenstein’s (1950)
traditional three characteristically structure (snob, veblenian and bandwagon motives).
Researchers have found that the model from Leibenstein (1950) suggesting a stability
of interpersonal and personal motives has influenced previous findings on luxury
consumption.
Finally, culture is one of the main topics that affect consumers in the decision
making process. Hofstede has been heavily related to culture suggesting that culture
can be divided into two individualist and collectivist cultures. However, there have
been arguments from researchers that this particular statement is too simplistic in
examining consumer behaviour. Behaviour needs is dependent on cultural basis. As
27
Eastern culture is based on interpersonal self concepts which largely depends on
others public, outer self, group decisions, norms, family relatives, friends, and etc,
(Abe et al., 1996; Markus & Kitayama, 1991; Miller, 1984) the West has a foundation
of personal self concepts relating to inner self, and independent decisions. The Eastern
culture heavily focuses on the public and visible possessions. The reason for visible
possessions is dependent on economical status, which is often used as a main social
concern in newly industrializing or industrialized societies as a communication factor
for achievement. This results in Asians focusing more on visible possessions such as
designer labels, expensive cars, jewellery, and etc. However, in demonstrating
materialism by purchasing these luxury goods does not expose individuals’ personal
taste, or goals. Alternatively, it represents interdependent value of social conformity
in a possessional, family and relative oriented, and hierarchical culture. (Wong &
Ahuvia, 1998).
Additionally, face is also an important topic that is discussed in relation to
culture individuals are affected in both individualist and collectivist cultures. Face
explains that the west is less concerned about face because individuals relate to inner
feelings in comparison to the east, which is highly considerate of face, and takes into
account others rather than self (Li & Su, 2007).
Evidently, there has been an increase in the luxury goods market, where not
only consumers are upper class individuals but moving towards the middle class
status (Jančiauskas & Tervydyte, 2006; Hauck & Stanforth, 2007; BCG Corporation,
1994). Majority of researched that has been undertaken examined either in developed
or developing country such as America and China, respectively.
Most researches studied American young consumers because it is one of major
economic growth country that has a strong foundation of affluent people. However, a
limited number of studies did focus on young behaviour towards purchasing luxury
brand products. For example, a study conducted by Bakewell & Mitchell (2003)
examined how American female young consumers make their decisions towards
shopping. Similarly, Martin & Turley (2004) focused on American young consumer
attitude and their motivation towards a mall. Whilst, Hauck & Stanforth, (2007) based
28
their study on luxury goods and services but pay particular attention in examining the
differences of attitudes between cohort groups.
Similarly, Chinese consumers have been mostly investigated because of
significance in their economic changes due to open country rendering people become
wealthier. In addition, the focal towards luxury brands in Eastern countries is because;
Asia has the largest target market, even exceeding sales of Western countries such as
America and Europe (Debnam & Svinos, 2006). For instance, Piron (2006)
investigated changes of culture of Chinese consumers in rural compared with urban
owing to understand contemporary Chinese culture.
Contrary to previous research, this study that is being undertaken will make a
comparison between young consumers from Western and Eastern countries
purchasing luxury brands products. Therefore, students of China, Thai and UK will be
explored in order to justify two main aspects of this study; firstly, identifying whether
culture differences affects young consumers behaviour towards products considered
as luxurious. Secondly, what motives that encourage the young consumers in
purchasing luxury brands goods in those three countries. These two main issues will
be used as major goal in conducting survey, which will be discussed further in the
methodology chapter.
29
Chapter 3: Methodology
3.1 Introduction
The methodology section cannot be overlooked, as it is considered important
to apply a suitable method to achieve the research objective. Additionally, the
significance of using the correct method also generates a more accurate result
(Silverman, 1993). Therefore, this investigation has been taken towards selecting an
appropriate approach in regards of the research question. In this chapter, the structure
of the methodology will consist of the following: firstly, the research method will be
discussed followed by an explanation to which method would be appropriate to use in
this study. Secondly, data that will be collected from both primary and secondary
sources is going to be explained. Thirdly, sampling between three countries: UK,
Thailand, and China will be discussed. Fourthly, the questionnaire design, which is
considered a key role in gathering data for results, will be approached. Next, ethical
values will be taken into account. Finally, a short summary will be noted at the end of
the chapter.
3.2 Research Method
3.2.1 Method Selection
Howard (1985) explains that in applying a particular method towards research
does not tests how useful its techniques are, but just relates the strengths and
limitations that have been used. There are two options in regards to research method.
These methods are quantitative and qualitative, which will be defined below
3.2.2 Comparing Quantitative and Qualitative Methods
The quantitative approach uses numerical values in explaining research and
problem solving. The importance of quantitative research will be focusing on the
collection of numerical, statistical analysis, and the results of the data (Curwin &
30
Slater, 2002). However, there has been criticism towards quantitative methods.
Qualitative researchers explain that the use of quantitative data alone may ignore the
social and cultural variables of the information acquired (Silverman, 2000). For
example, Kirk and Miller (1986) stated that attitude cannot be simply explained using
researches of series of numerical analytical assumptions.
Qualitative can generally be defined as a multimethod, which includes
naturalistic and interpretive approaches to research (Denzin & Lincoln, 1998). This
means that “qualitative researchers study things in their natural settings, attempting to
makes sense of, or interpret, phenomena in terms of meanings people bring to them”
(Denzin & Lincoln, 1998, p.3). The materials that are used for qualitative methods
include: personal experiences, life story, interviews, observation, interaction, and
visual texts. The data for qualitative methods are usually descriptive moments,
meanings, and complications from individual’s experiences.
This study aims to explore consumer behaviour, which focuses on motivation
as well as culture towards purchasing luxury brand products. Since there have been a
large number of young consumers purchasing luxury brand products, the method of
quantitative research is; therefore, more suitable to help collecting data from large
sample sizes. However, study based culture requires peoples opinion and views, in
which numerical data alone is not able to show a complete understanding (Silverman,
2000), whereas using the qualitative method is able to explain peoples expressions in
descriptive text format (Denzin & Lincoln (1998, p.3). As a result, this study has
chosen the mix method strategy to conduct research questions, which will be justified
below.
31
3.2.3 Method Applied to Research
Figure 3: Mixed method interpretation process (adapted from Walters, 1994)
The approach to the research question has been applied with the mix method
strategy, which is a combination of both quantitative and qualitative data (see figure
3). Using this method for research heads the data towards a direction of analysis, and
resolving a problem. Although these data have been collected in single studies, they
will be combined in the mix method process. Quantitative data consists of closed end
information that includes numerical figures. The study has collected quantitative data
by applying closed-end questions towards a questionnaire. Analysis of the
information that is collected could be used for research questions or to test hypothesis.
Qualitative data includes open-ended information. Gathering qualitative data is also
applied in the questionnaire. The reason that qualitative questions are included in this
part is because respondents are able to give in depth answer of their personal views,
and own opinion of their thoughts and behaviour towards luxury brand products. The
use of the mix method approach that uses both qualitative and quantitative data is
because once these two types of data is combined it provides a better understanding of
the data rather than if they are explained individually. Additionally, the combination
of these two data are able to bring balance for the weakness of individual method that
Result Evaluation &
Assessment
Qualitative
Method
Quantitative
Method
Research
Question
32
is applied (qualitative or quantitative) alone. The purpose of using both types of data
collection is because; for example, quantitative (numerical figures) could be expanded
on and explained further by qualitative (words) resulting in a more in depth
explanation of the analyzed gathering of information and vice versa. Additionally, by
mixing both qualitative and quantitative data would also be able to answer questions
that words or numbers are not able to explain alone. The benefit of using the mix
method approach is because it is able to address complex questions, and by gathering
both forms of data enables all audiences to understand the information. Mix method is
also a neutral approach to research so that if audience’s prefers one type of data to
another, they are able to relate to the result in one form or another.
3.3 Data Collection
There are many forms of data collection – mail, internet, data base,
questionnaires, interviews, and etc, which are all related to research. However, there
are conditions to which specific data collection method should be approached
(Fowler, 2002). Dependent on the way the data will be used, will affect how the data
will be collected (Waters, 1994). In this section, data collection is divided into two
parts: primary and secondary data collection.
3.3.1 Primary Data
Gathering information from consumers of luxury brand products through
face-to-face questionnaires, and the usage of the internet via e-mails (electronic
survey) was used in collecting primary data. The advantage of data collection from
consumers by using face-to-face questionnaire is that it is possible to correct any
misunderstanding of the questions that is being asked, and any missing information
that has not been filled in. The disadvantage is that face-to-face data collection is not
able to provide a large amount of samples.
33
As there are limitations in face-to-face data collection with large amount of
sampling, the use of electronic surveys is also applied. Although electronic surveys
may be supplied to large amounts of people, it does not necessarily mean that people
will answer the questionnaire. The method of “snow ball sampling” will be conducted
in distributing the questionnaires, which will be explained further in the sampling
section.
Questionnaires will be distributed online for convenience to reach those
students who have returned to their home countries from the UK. Using online
questionnaires can also be posted to those people who are interested in completing
one, and it is more likely that personnel’s will respond to the questionnaires because
they would be able to focus on the questions and take more time to fill it out rather
than asking random people who are passing by to complete a questionnaire. In
collecting data, questionnaires are an inexpensive method, especially when there are
large amounts of people concerned (Churchill, 1999). In addition, Dillman (2000,
p.352) explains that “electronic survey methodologies help to reduce the time required
for survey implementation”.
3.3.2 Secondary Data
Secondary data is collected from mainly journals, articles, and books. Previous
researches from various authors were found from databases that include, Emerald,
Proquest, EDGAR, and etc. These sources of data provided useful background
information on the luxury goods market, as well as indicating investigations that had
already been taken place. Additionally, previous research identified areas of studies
that have not been explored before. News and magazines such as BBC news, China
Daily, and Bangkok Post provided regular up to date information on changes towards
young consumers behaviour and the development in the luxury market. Secondary
data provided relevant information that is used in designing the survey questions and
identifying the problems that has occurred rendering significant outcome.
34
3.3.3 Statistical Data Analysis
Once all primary data is gathered from the online questionnaire, they will then
be analyzed by using a statistical method. Thomas et al. (1997) explain that the raw
data, which is analyzed in the correct method, would produce useful information,
which will aid the decision-making process or gain competitive advantage in
organization.
In this study, the statistical data analysis in a form of SPSS with the help of
Microsoft Excel will be conducted by applying a method of inferential statistics T-test
for two groups of independent and F-test for more than two groups of independent
variable. As a result, the data that has been analyzed will be presented in the form of
cross tables and figures. The previous research that has been gathered from the
secondary data will be compared with the statistical analysis in order to find out, if the
study has gained any relevance, or if there has been any changes in the field of luxury
products that has occurred.
3.4 Sampling
The sampling method represents a larger group of population. In usual,
situations questionnaires will use samples rather than populations because it is
impractical to obtain data from an entire population (Waters, 1994). A reliable sample
is a copy of the larger population, but in smaller size (Fink, 2003). In other words,
“data are collected from a representative sample of items or people, and these are used
to infer characteristics about all items or people” (Waters, 1994, p. 79).
3.4.1 Snowball Sampling
Snowball sampling is one type of non-probability sampling, which is used as a
method in distributing questionnaires in this study (Fink, 2003). “Snow ball
sampling” is interpreted as when a personnel is asked to fill in the questionnaire, they
are also recommended to distribute to others that are in similar age groups that meets
35
the criteria (Hauck & Stanforth, 2007). The method of snowball sampling is more
convenient to apply in circumstances when participants are difficult to obtain (Fink,
1995). A link of questionnaires attached to email will be sent to students in different
institutions with a request to forward the same email to a few of their friends. The
participants’ email addresses are randomly chosen from wide contacts lists of
International Office in Nottingham University.
Although the snowball sampling method may be informal, there is a certain
degree of judgement included (Curwin & Slater, 2002). Problems that could also
occur with distribution of questionnaires are that personnel’s may not answer the
questionnaire accordingly. This is because some may not take interest due to links
from the online questionnaires may have problems opening. Additionally, some
respondents may not be interested in the questions that is being asked, or may not
wish to fill one out. It is important to consider the personnel’s that will be completing
the questionnaires to be people who are interested that will give appropriate
information to obtain maximum results.
The participants who are completing the questionnaire are all students that are
ages range from 18 to 25 years old. This research will be conducted across country,
which will be focusing on Western (the United Kingdom), and Eastern (China and
Thailand) countries. There will be 150 people who will be completing the
questionnaire. Each of which will be divided evenly between three countries UK (50),
China (50), and Thailand (50). All participants completing the questionnaire will both
consist of an equal proportion of male and female, who are currently studying in the
United Kingdom.
Realistically, there are more nationalities of students that are studying in the
United Kingdom; however, only three of these countries will be focused in the
research. The reason that these countries have been targeted is because there are large
amounts of these students studying in the United Kingdom, which makes distributing
the questionnaire more easily.
36
3.5 Questionnaire Design
Curwin and Slater (2002) explain that it is irrelevant how well investigations
have gathered data or how methods have been applied. If the questions that are used
in the survey are bias, the results in the questionnaire will lose significant value.
Within the questionnaire, the majority of the data that will be gathered are
quantitative in a form of closed questions with support of data that are qualitative
consisting of open questions. The reason why a few qualitative questions are attached
is the qualitative questions involve more attention and thinking for participants.
Additionally, interpretation of results from numerous qualitative data is more complex
and consumes more time than quantitative data. Since there is limited number of time
in conducting this research, lots of the qualitative data might not be valuable.
The questionnaire design is composed of three parts (as shown in appendix 1).
Part one consisting of quantitative questions contains personal details of respondents
including: age, gender, and ethnic origin. Additionally, the question of how often do
respondents purchase luxury items indicates the personal frequency of purchasing
luxury items. Personal details are required for general background of respondents who
purchase luxury brand products.
Part two also consists of quantitative questions that are comprised of
questions, which requires rating from 1 to 5 (1= strongly agree, 2=agree, 3= neutral,
4= disagree, and 5= strongly disagree) on their answers. These types of questions are
also related to ordinal data; for example, questions are categorised and ranked on
scales, whereby respondents are required to rate their decisions (Waters, 1994). In this
part requires responses from individuals in what influences them into purchasing
luxury brand products. The flow of the questionnaire moves from topic to topic that
involves questions that are directed towards culture, motivation, and status or
materialistic consumption in order to “avoid any radical jumps between topics that
will disorientate respondents” (Cuwin & Slater, 2002, pp.58).
37
Qualitative questions are included in part three. These open questions require
answers where respondents are allowed to elaborate using words and expressions of
how they feel (Fink, 2003).
3.5.1 Pilot Study
Before the distribution of the final questionnaires, pilot testing questionnaires
were conducted in order to observe an understanding of respondents towards
statements included in the questionnaire.
Pilot testing questionnaires were done with fifteen Nottingham University
students including Thai, Chinese and British students in the same proportion so as to
collecting their opinions regarding the applicability of answering the questions. A
basis on selection of the respondents is simply concern students who being consumed
luxury brands product. It is also important for the respondents to be similar to those
who will answer the questionnaire once it has finally been structured (Fink, 2003).
Each respondent was allowed a limited time of ten minute in answering questionnaire.
There are two reason of time pressuring. Firstly, to check whether the statements in
the questionnaires contain any unambiguity or whether it is too complex to
understanding. Secondly, is to figure out if the questionnaire was completed with
ease. Additionally, respondents will be asked whether they understand the directions
of completing the questionnaire, and if it is clear to follow (Fink, 2003). Later, a
discussion between researcher and respondent will carry on along with taking notes
for further development of questionnaire. The overall result indicated that the
questionnaire was valid, reliability, and took appropriate time to complete. However,
some respondents found it difficult to understand meaning of the term of luxury
brands product in the questionnaire. Therefore, a definition as well as some examples
was comprised to eliminate this difficulty. After all students have completed the pilot
testing, suggestions will be revised and then applied to improve final questionnaire,
which will then be distributed among samples.
38
3.6 Ethical Awareness
This study focuses on human subjects; therefore, attention on ethical values
must be provided. Additionally, as a result from the questionnaire to where data is
gathered respondents should not be at risks (Fowler, 2002).
As obliged by the Belmont Report, conducted by the National Commission
(1979) for the Protection of Human Subjects of Biomedical and Behavioural
Research, this study has taken precautions over ethical principles.
Firstly, the respect for individuals has been taken into account. In regards to
the questionnaire part one, details of individuals’ names have not been recorded,
therefore respondents remaining anonymous.
Secondly, the protection of comments from the questionnaires, and
individual’s well being have been catered for. During the statistical data analysis, all
information that has been gathered will be combined so respondents’ comments will
remain confidential. In this study, data will not be altered, or specifically selected for
the result to look better because it is considered unethical and bias due to using data to
the advantage of the study.
Finally, data that has been acquired should be analysed based on the original
design. Data that researcher think they are interesting can only be suggested as a
useful information for further research but not for researcher’s own study (Jones,
2000). Additionally, care is taken during the analysis stage, in the presentation of
data, over minor details, to avoid respondents being identifiable (Fowler, 2002).
39
3.7 Chapter Summary
In this study, a selection of mixed methods, which is a combination of
quantitative and qualitative research, was conducted to examine, firstly, how cultural
differentiates between Western and Eastern young consumers in purchasing luxury
brands products. Secondly, how motivation of these young consumer differ in
comparison between developed and developing country. The survey in the form of
online questionnaire composed of nineteen close questions and three open question
with a help of “sampling method” was use to collect raw data. The raw data were
obtained from students who age between 18 to 25 years old among these countries:
Thai, Chinese and the UK. Then, the use of SPSS along with Microsoft Excel
analysed all data that met the sampling criteria. Analysis obtained from conducting
regression analysis and F-test will be presented in a form of cross tables and various
figures which will be further discussed in the next chapter in more detail.
40
Chapter 4: Research Results and Analysis
This chapter presents the data analysis based on the 144 questionnaires
distributed in order to answer the research questions. According to the objectives of
the study and the questionnaire designed, the results of data will be analyzed in two
main sections; Quantitative Results and Qualitative Results as follow:
4.1 Quantitative Results
This section will be divided into three parts. The first two parts, which are
section 4.1.1 and 4.1.2, will present results from demographic data and rating
questionnaire, respectively. The last parts which is Hypothesis Testing results will be
showed in section 4.1.3
Section 4.1.1: Demographic characteristics of respondents
Based on part 1 of the questionnaire, the personal information of the sampling
group, is represented as demographic characteristics shown in table 1. This table
shows the frequency and percentage of the demographic characteristics.
Table 1: Frequency and percentage of respondents classified by demographic
characteristics.
n = 144
Demographic characteristics Frequency Percentage
1) Gender
Male 64 44.4
Female 80 55.6
Total 144 100.0
2) Ethnic Origin
UK 48 33.3
China 46 31.9
Thailand 50 34.7
Total 144 100.0
41
Table 1 (Continued)
n = 144
Demographic characteristics Frequency Percentage
3) Frequency in purchasing luxury
products
Weekly 7 4.9
Monthly 47 32.6
Every 6 months 48 33.3
Once a year 33 22.9
Other 9 6.3
Total 144 100.0
Table 1 shows that most of the respondents are female (55.6%), which there is
an 11.2% difference in comparison to the male respondents (44.4%). The amount of
respondents who answered the questionnaire was not equally balanced in terms of
ethnic origin. The largest percentage of ethnic origin is Thailand (34.7%). However,
the difference between the countries is less than 3%, therefore biasness plays a minor
role in the distribution of respondents. Additionally, the distribution of gender
between UK, China, and Thailand is disproportionate as shown in Table 2. The
difference in gender for China has the highest percentage of 11.1% in comparison to
UK and Thailand, which are both 2.8%. The majority of respondents purchasing
luxury brand products are monthly and every 6 months. Although, the frequency in
purchasing luxury products is higher in every 6 months, there is only a 0.7%
difference in comparison to respondents who purchase monthly.
42
Table 2: Percentage of respondents classified by gender in each country.
Ethnic Origin Gender
UK China Thailand Total
Male 22 15 27 64
(15.3%) (10.4%) (18.8%) (44.4%)
Female 26 31 23 80
(18.1%) (21.5%) (16.0%) (55.6%)
Total 48 46 50 144
(33.3%) (31.9%) (34.7%) (100.0%)
43
Section 4.1.2: Consumer behaviour of students purchasing luxury brand products
This part will present respondents perspective on consumer behaviour of students purchasing luxury brand products in regards to
status and materialistic consumption, young consumer, motivation and culture is summarised in the following table 3 - 6
Table 3: Mean, standard deviation and respondents perspective on Status and materialistic consumption
n = 144
UK China Thailand Status and materialistic
consumption Mean SD Interpret Mean SD Interpret Mean SD Interpret
2.02 1.157 Disagree 2.95 1.031 Neutral 2.44 1.180 Disagree 1. I purchase luxury brand products
because I want others to view me as
an upper class status.
2.58 1.182 Disagree 2.71 1.128 Neutral 2.26 1.208 Disagree 2. I envy others with luxury brand
products e.g. I want the same
products that they have.
Total 2.30 0.998 Disagree 2.83 1.016 Neutral 2.35 1.031 Disagree
44
Below shows respondents opinion level from UK, China, and Thailand on status and
materialistic consumption.
- UK
The respondents perspective on consumer behaviour of students purchasing
luxury brand products on status and materialistic consumption are in the disagree
level with the mean of 2.30. Consideration for each element, there are two factors in
the disagree level. Firstly with the mean of 2.58 is “I envy others with luxury brand
products e.g. I want the same products that they have”, and secondly is “I purchase
luxury brand products because I want others to view me as an upper class status”
with the mean of 2.02.
- China
The respondents perspective on consumer behaviour of students purchasing
luxury brand products on status and materialistic consumption are in the neutral level
with the mean of 2.83. In addition to the neutral level, there are two factors “I
purchase luxury brand products because I want others to view me as an upper class
status” is the first ranking of this factor with the mean of 2.95 and “I envy others with
luxury brand products e.g. I want the same products that they have” is ranked in
second with the mean of 2.71.
- Thailand
The respondents perspective on consumer behaviour of students purchasing
luxury brand products on status and materialistic consumption are in the disagree
level with the mean of 2.35. “I purchase luxury brand products because I want others
to view me as an upper class status” and “I envy others with luxury brand products
e.g. I want the same products that they have” are two factors that is included in the
disagree level with mean of 2.44 and 2.26, respectively.
45
In sum, Table 3 shows that students from both UK and Thailand disagree with
purchasing products to make others view them as upper class, and envying others with
luxury brand products, whereas, students from China, has a neutral opinion.
46
Table 4: Mean, standard deviation and consumer perspective on Young Consumer
n = 144
UK China Thailand Young Consumer
Mean SD Interpret Mean SD Interpret Mean SD Interpret
3.27 1.483 Neutral 3.10 1.369 Neutral 3.18 1.380 Neutral 1. I use money from my part time job
to purchase luxury brand products.
1.87 1.378 Disagree 3.10 1.286 Neutral 2.94 1.517 Neutral 2. I use credit card to purchase luxury
goods.
2.35 1.604 Disagree 1.97 1.286 Disagree 1.32 0.913 Strongly 3. I use student loans to purchase
luxury brand products. Disagree
2.14 1.129 Disagree 2.97 1.105 Neutral 2.46 1.215 Disagree 4. Representation of celebrities
associated with luxury brand products
influence me into purchasing them.
Total 2.41 0.673 Disagree 2.79 0.663 Neutral 2.47 1.215 Disagree
47
Below shows the level of opinion from consumer perspectives towards young
consumers in each country.
- UK
The question asked in regards to young consumers is ,firstly, “I use money
from my part time job to purchase luxury brand products”, which has a mean of 3.27.
Secondly “I use student loans to purchase luxury brand products”, which has a mean
of 2.35. Thirdly “Representation of celebrities associated with luxury brand products
influence me into purchasing”, which has a mean of 2.14. Finally, “I use credit card
to purchase luxury goods”, which has the lowest mean of 1.87. As a result, the overall
respondents perspective towards consumer behaviour of students purchasing luxury
brand products on young consumers are in the disagree level with the mean of 2.41.
- China
The respondents opinion on consumer behaviour of students purchasing
luxury brand products on young consumer is in the neutral level with the mean of
2.79. Consideration for each element, there are three factors in the neutral level, and
one factor in the disagree level. “I use credit card to purchase luxury goods” and “ I
use money from my part time job to purchase luxury brand products” are the first
ranking of these factors with the mean of 3.10, which is in the neutral level. Next is
“Representation of celebrities associated with luxury brand products influence me
into purchasing” with the mean of 2.97, which is also in the neutral level. While “I
use student loans to purchase luxury brand products.” is in the disagree level with the
lowest mean of 1.97.
- Thailand
The respondents opinion on consumer behaviour of students purchasing
luxury brand products on young consumer are in the disagree level with the mean of
2.47. “I use money from my part time job to purchase luxury brand products” and “I
use credit card to purchase luxury goods” are in the neutral level with the mean of
3.18 and 2.94 respectively. Next, “Representation of celebrities associated with
luxury brand products influence me into purchasing them” is in the disagree level
48
with the mean of 2.46, and finally, “I use student loans to purchase luxury brand
products” is in the strongly disagree level with the lowest mean of 1.32.
Summarizing Table 4 is similar to Table 3, which shows that students in the
UK and Thailand disagree with using money from part time jobs, using credit cards,
using student loans, and the representations of celebrities in regards to purchasing
luxury brand products, whereas respondents from China is on the neutral level.
49
Table 5: Mean, standard deviation and the level of respondents perspective on Motivation
n = 144
UK China Thailand Motivation
Mean SD Interpret Mean SD Interpret Mean SD Interpret
3.75 0.978 Agree 3.60 0.906 Agree 3.88 0.824 Agree 1. I buy luxury brand products
because they offer better quality.
3.04 0.770 Neutral 3.28 1.025 Neutral 2.94 1.057 Neutral 2. I still purchase luxury brand
products even if the prices increase.
3.97 0.933 Agree 3.71 1.067 Agree 3.80 0.968 Agree 3. I consider quality as a priority
when purchasing luxury brand
products.
2.56 1.128 Disagree 2.82 1.252 Neutral 2.50 1.182 Disagree 4. I am attracted to luxury brand
products that are high in price.
2.14 1.129 Disagree 2.97 1.085 Neutral 2.46 1.215 Disagree 5. Representation of celebrities
associated with luxury brand products
influence me into purchasing them.
50
Table 5 (Continued)
n = 144
UK China Thailand Motivation
Mean SD Interpret Mean SD Interpret Mean SD Interpret
3.50 1.254 Agree 3.39 1.043 Neutral 3.48 1.054 Agree 6. I have less desire towards luxury
brand products when mass quantities
of people consume the same products
as me.
3.50 1.254 Agree 3.89 0.948 Agree 3.96 0.968 Agree 7. I purchase luxury brand products
because I simply like the style of
them.
2.79 1.254 Neutral 2.76 0.992 Neutral 2.78 1.389 Neutral 8. I purchase luxury brand products to
differentiate myself from others.
2.02 1.157 Disagree 2.95 1.031 Neutral 2.44 1.180 Disagree 9. I purchase luxury brand products
because I want others to view me as
having upper class status.
3.03 0.559 Neutral 3.26 0.482 Neutral 3.13 0.577 Neutral Total
51
Below shows the level of opinion from respondents on motivation in each country.
- UK
The respondents perspective on consumer behaviour of students purchasing
luxury brand products on motivation are in the neutral level with the mean of 3.03.
Consideration for each element, there are four factors in the agree level. “I consider
quality as a priority when purchasing luxury brand products” is the first rank of this
factor with the mean of 3.97. “I buy luxury brand products because they offer better
quality” is ranked second with the mean of 3.75. Next is with “I have less desire
towards luxury brand products when mass quantities of people consume the same
products as me” and “I purchase luxury brand products because I simply like the
style of them” with the mean of 3.50. In addition, there are only two factors in the
neutral level which are “I still purchase luxury brands products even if the prices
increase” with the mean of 3.04, and “I purchase luxury brand products to
differentiate myself with others” with the mean of 2.79. Finally, there are three factors
in the disagree level which are “I am attracted to luxury brand products that are high
in price.” with the mean of 2.56, “Representation of celebrities associated with
luxury brand products influence me into purchasing them” with the mean of 2.14, and
“I purchase luxury brand products because I want others to view me as having upper
class status” with the lowest mean of 2.02.
- China
Respondents from China have shown that their opinion towards motivation is
in the neutral level with the mean of 3.26. However, there are three questions that
most Chinese respondents have agreed to. These are, “I purchase luxury brand
products because I simply like the style of them”, with a mean of 3.89, “I consider
quality as a priority when purchasing luxury brand products”, with a mean of 3.71,
and “I buy luxury products because they offer better quality”, with a mean of 3.60.
The questions that overall was answered in the neutral level include, “I have less
desire towards luxury brand products when mass quantities of people consume the
same products as me”, with the mean of 3.39, “I still purchase luxury brand products
even if the prices increase”, with the mean of 3.28, “Representation of celebrities
52
associated with luxury brand products influence me into purchasing them”, with the
mean of 2.97, “I purchase luxury brand products because I want others to view me as
having upper class status”, with the mean of 2.95, “I am attracted to luxury brand
products that are high in price”, with the mean of 2.82. Finally the last overall
question that was answered neutral is “I purchase luxury brand products to
differentiate myself from others”, with the lowest mean of 2.76.
- Thailand
Thai respondents overall views towards consumer behaviour of students
purchasing luxury brand products on motivation are in the neutral level with the mean
of 3.13. Consideration for each element, there are four factors in the agree level. “I
purchase luxury brand products because I simply like the style of them.” is the first
factor with the mean of 3.96. “I buy luxury brand products because they offer better
quality.” is the second factor with mean of 3.88. The third factor is “I consider
quality as a priority when purchasing luxury brand products” with the mean of 3.80.
Finally the last factor is “I have less desire towards luxury brand products when mass
quantities of people consume the same products as me” with the mean of 3.48.
Results show that there are only two factors in the neutral level, which are, “I still
purchase luxury brands products even if the prices increase” with the mean of 2.94,
and “I purchase luxury brand products to differentiate myself with others” with the
mean of 2.78. Lastly, there are three factors in the disagree level. Firstly, is “I am
attracted to luxury brand products that are high in price” with the mean of 2.50.
Secondly, is “Representation of celebrities associated with luxury brand products
influence me into purchasing them” with the mean of 2.46. Finally, is “I purchase
luxury brand products because I want others to view me as having upper class status”
with the lowest mean of 2.44.
Respondents from UK, China, and Thailand consider motivation towards
consumer behaviour on purchasing luxury brand products at a neutral perspective.
However there are variations on different countries perspectives in regards to the
factors. For example, all three countries agree that respondents consider quality and
style as a priority when purchasing luxury products. UK and Thailand disagree with
53
the statement “I purchase luxury brand products because I want others to view me as
having upper class status”, and “representation of celebrities associated with luxury
brand products influence me into purchasing them”.
54
Table 6: Mean, standard deviation and the level of opinion on Culture
UK China Thailand Culture
Mean SD Interpret Mean SD Interpret Mean SD Interpret
2.31 1.240 Disagree 2.93 1.340 Neutral 2.60 1.399 Disagree 1. My parents give me money so I am
able to purchase luxury brand
products.
1.37 0.866 Strongly 2.13 1.240 Disagree 1.38 0.923 Strongly 2. I purchase luxury brand products
even though I do not like them. Disagree Disagree
1.81 0.914 Disagree 2.84 1.349 Neutral 2.00 1.178 Disagree 3. I purchase luxury brand products to
fit in with my friends.
2.79 1.254 Neutral 2.76 0.992 Neutral 2.78 1.389 Neutral 4. I purchase luxury brand products to
differentiate myself from others.
2.75 1.312 Neutral 3.08 0.984 Neutral 2.74 1.046 Neutral 5. I purchase luxury brand products
for others.
3.66 1.078 Agree 3.30 1.092 Neutral 3.36 1.173 Neutral 6. I purchase luxury brand products
regardless of what other people think.
2.45 0.482 Disagree 2.84 0.558 Neutral 2.47 0.553 Disagree Total
55
Below shows the level of opinion from respondents on culture in each country.
- UK
Respondents’ opinion on culture does not have an impact on consumer
behaviour of students purchasing luxury brand products. Table 6 shows that UK
respondents overall opinion is in the disagree level with the mean of 2.45. However,
there is one factor in the agree level, and two factors that respondents opinion are in
the neutral level. The agree level is “I purchase luxury brand products regardless of
what other people think”, with the mean of 3.66. The two factors in the neutral level
are “I purchase luxury brand products to differentiate myself from others”, and “I
purchase luxury brand products for others”, with the mean of 2.79 and 2.75
respectively. The factors included in the disagree level are “My parents give me
money so I am able to purchase luxury brand products”, with the mean of 2.31, and
“I purchase luxury brand products to fit in with my friends”, with the mean of 1.81.
Finally, there is one factor in the strongly disagree level that is “I purchase luxury
brand products even though I do not like them”, with the lowest mean of 1.37.
- China
Chinese respondents have shown their opinion towards culture on consumer
behaviour of students purchasing luxury brand products, and according to Table 6,
resulted in a neutral level of agreement with a total mean of 2.84. Taking into account
the neutral level of agreement include; firstly, “I purchase luxury brand products
regardless of what people think”, with the mean of 3.30. Secondly, “I purchase luxury
brand products for others”, with the mean of 3.08. Thirdly, “My parents give me
money so I am able to purchase luxury brand products”, with the mean of 2.93. Next,
is “I purchase luxury brand products to fit in with friends”, with the mean of 2.84.
Finally, is “I purchase luxury brand products to differentiate myself from others”,
with the mean of 2.76. However, there is one factor that respondents have overall
disagreed to which is “I purchase luxury brand products even though I do not like
them”, with the lowest mean of 2.13.
56
- Thailand
The respondents perspective towards consumer behaviour of students
purchasing luxury brand products on culture are in the disagree level with the mean of
2.47. Consideration for each element, there are three factors in the neutral level. “I
purchase luxury brand products regardless of what other people think” is the first
factor with the mean of 3.36. “I purchase luxury brand products to differentiate
myself from others” is the second with the mean of 2.78. Next is “I purchase luxury
brand products for others” with the mean of 2.74. Moreover, there are two factors in
the disagree level. “My parents give me money so I am able to purchase luxury brand
products” with the mean of 2.60. Next is “I purchase luxury brand products to fit in
with my friends” with the mean of 2.00, and “I purchase luxury brand products even
though I do not like them.” are in the strongly disagree level with the lowest mean of
1.38.
In sum, both UK and Thailand disagree that culture influences consumer
behaviour into purchasing luxury brand products, whereas China respondents are on a
neutral level. The relation from Table 6 shows that both UK and Thai respondents
strongly disagree with the statement “I purchase luxury brand products even though I
do not like them”.
57
Section 4.1.3: Testing of the Hypothesis
This section will test whether there are differences in consumer behaviour
factors of students purchasing luxury brand products between different student
characteristics. The student characteristics, which are classified by gender, ethnic
origin and frequency in purchasing luxury brand products, will be analyzed in the
following hypothesis 1.1, 1.2, 1.3, and 1.4. Firstly, hypothesis 1.1, 1.2, 1.3 will test
each ethnic origin: UK, China and, Thailand, respectively. Secondly, frequency in
purchasing luxury brand products will be tested in hypothesis 1.4. The results of
hypothesis 1.1 to 1.3 testing are analyzed by inferential statistics T-test for two groups
of independent, while F-test for more than two groups of independent variable will be
used for hypothesis 1.4 testing. The confidence level at 95% is selected as a criterion
for this research, which means that 0.05 probability level will be used as the cut-off
level of significance.
Hypothesis 1.1
H0 = There are no differences in consumer behaviour factors when considering
students gender purchasing luxury brand products within the UK.
H1 = There are differences in consumer behaviour factors when considering students
gender purchasing luxury brand products within the UK.
58
Table 8: Summary of hypothesis testing on mean differences in gender among
groups of ethnic origin (UK)
n = 48
Gender (UK)
Male Female Consumer behaviour
factors Mean S.D. Mean S.D.
T Sig.
(2-tailed)
Status and 2.13 1.03 2.44 0.96 -1.059 0.295
Materialistic
Consumption
Young 2.26 0.63 2.53 0.69 -1.437 0.158
Consumer
Motivation 2.88 0.56 3.15 0.53 -1.665 0.103
Culture 2.43 0.43 2.46 0.52 -.157 0.876
From Table 8, there are no differences in consumer behaviour factors of
students purchasing luxury brand products within the UK since all significant value is
greater than 0.05. This means that in regards to consumer behaviour both male and
female students of ethnic origin groups (UK) have no significant differences in Status
and Materialistic Consumption, Young Consumer, Motivation and Culture towards
purchasing luxury brand products. Although, students in the UK have the same
opinion, there are major and minor similarities that can be shown in the mean to
which factor, male and female have the most common relationship. For example,
Culture, has the least difference in mean, which indicates that this factor has the most
similarity in opinion. Motivation on the other hand, has the highest difference in mean
resulting in the least similarity in opinion.
59
Hypothesis 1.2
H0 = There are no differences in consumer behaviour factors when considering
students gender purchasing luxury brand products within China.
H1 = There are differences in consumer behaviour factors when considering students
gender purchasing luxury brand products within China.
Table 9: Summary of hypothesis testing on mean differences in gender among groups
of ethnic origin (China)
n = 46
Gender (China)
Male Female Consumer behaviour
factors Mean S.D. Mean S.D.
T Sig.
(2-tailed)
Status and 2.30 0.94 3.09 0.96 -2.653 0.011*
Materialistic
Consumption
Young 2.70 0.56 2.83 0.71 -0.661 0.512
Consumer
Motivation 3.11 0.46 3.34 0.47 -1.559 0.126
Culture 2.75 0.59 2.88 0.54 -0.746 0.460
* Significant at the 0.05 level (2-tailed).
According to Table 9, all significant values are greater than 0.05 in all
factors except Status and Materialistic Consumption. This means that Chinese
students have significant differences between male and female behaviour towards
purchasing luxury brand products on Status and Materialistic Consumption. In other
words, Chinese male have different opinion towards Status and Materialistic
Consumption when purchasing luxury products from female. On the contrary, there
60
are no differences in Chinese male and female students’ opinion towards Young
Consumer, Motivation and Culture. From the factor Young Consumers, the mean
of male and female respondents has the least different value; therefore, their opinions
have the most similarity. The Motivation factor, on the other hand, has the largest
difference in mean; therefore, has the least similarity in opinion.
Hypothesis 1.3
H0 = There are no differences in consumer behaviour factors when considering
students gender purchasing luxury brand products within Thailand.
H1 = There are differences in consumer behaviour factors when considering students
gender purchasing luxury brand products within Thailand.
Table 10: Summary of hypothesis testing on mean differences in gender among
groups of ethnic origin (Thailand)
n = 50
Gender (Thailand)
Male Female Consumer behaviour
factors Mean S.D. Mean S.D.
t Sig.
(2-tailed)
Status and 2.51 1.06 2.15 0.98 1.259 0.214
Materialistic
Consumption
Young 2.44 0.60 2.51 0.78 -.337 0.738
Consumer
Motivation 3.22 0.60 3.03 0.53 1.180 0.244
Culture 2.61 0.48 2.31 0.60 1.911 0.062
From Table 10, there are differences in consumer behaviour factors when
considering students’ gender purchasing luxury brand products factors within
61
Thailand (Sig. > 0.05). This means that both male and female students from
Thailand have no significant difference in Status and Materialistic Consumption,
Young Consumer, Motivation and Culture towards consumer behaviour on luxury
brand products. In other words, regardless of gender, all Thai students have the same
opinions towards purchasing luxury brand products. As shown in the table above, the
mean can be used to indicate whether there are major or minor similarities between
male and female respondents. The Young Consumers factor has the lowest mean
difference; therefore, has the most similarity between male and female respondents.
Culture, on the other hand, has the highest mean difference, resulting in the least
similarity in respondents’ opinion.
To conclude this section, respondents from Thailand and the UK have no
differences towards consumer behaviour factors; Status and Materialistic
Consumption, Young Consumer, Motivation and Culture when comparing male and
female students. On the contrary, Chinese students have only one difference, which is
Status and Materialism Consumption factor when gender is taken into account but all
other factors show the same result as in Thailand and the UK.
The following section will explain how the variation of respondents frequency
in purchasing luxury products affect consumer behaviour factors.
Hypothesis 1.4
H0 = There are no differences in students opinion when considering consumer
behaviour factors and frequency in purchasing luxury products.
H1 = There are differences in students opinion when considering consumer behaviour
factors and frequency in purchasing luxury products.
62
Table 11: Summary of hypothesis testing on mean differences among five groups
of frequency in purchasing luxury products
n = 144
Consumer
behaviour factors
Frequency in
purchasing
luxury products
N Mean S.D. F Sig.
(2-tailed)
Status and Weekly 7 2.57 1.05 0.892 0.471
Materialistic Monthly 47 2.43 1.06
Consumption Every 6 months 48 2.45 1.02
Once a year 33 2.42 0.96
Other 9 3.11 1.21
Young Consumer Weekly 7 2.50 0.57 0.801 0.527
Monthly 47 2.68 0.61
Every 6 months 48 2.51 0.78
Once a year 33 2.50 0.65
Other 9 2.30 0.77
Motivation Weekly 7 3.15 0.55 1.101 0.358
Monthly 47 3.15 0.56
Every 6 months 48 3.24 0.53
Once a year 33 3.05 0.57
Other 9 2.90 0.35
Culture Weekly 7 2.47 0.44 .224 0.925
Monthly 47 2.62 0.52
Every 6 months 48 2.60 0.56
Once a year 33 2.55 0.63
Other 9 2.50 0.47
From Table 11, There are no significant differences in students opinion when
considering consumer behaviour factors and frequency in purchasing luxury products
since the significant value is higher than 0.05. The more greater the significant value
of one consumer behaviour factor the more chance that the mean of frequency in
63
purchasing luxury brand products are simultaneously the same across that
particular factor. For example, Culture factor has a significant value of
0.925;therefore, the mean value of each frequency in purchasing luxury products are
very similar to each other compared to other consumer behaviour factors.
Alternatively, this means that there is similarity between each pair of frequency in
purchasing luxury products when considering the Culture factor.
4.2 Qualitative Results
This section will summarise the overall results from the three open-end
questions, which will be discussed below.
Question 6 – Why do you think teenagers are purchasing luxury goods?
Overall findings in regards to Thai respondents have mostly suggested that
young consumer purchase luxury brand products to fit in with their friends; for
example, “young consumers want to fit in with their friends and make an impression”.
Additionally, respondents have also expressed that consumers purchase luxury
products to follow fashion, which is largely influenced by the media. Thai
respondents have also stated other reasons, such as luxury brands possessing better
quality; for example, “I usually purchase luxury brands because they possess better
quality”. There are other explanations, which have been suggested by Thai
respondents, but have only been expressed by a minority of individuals. These include
purchasing luxury products to differ from others, to be popular, to show that they
have high income, to be similar to celebrities, and to possess products that others
don’t have.
UK respondents have also stated that mostly consumers purchase luxury
products to fit in with friends. Large amounts of respondents explained that “showing
off” and differentiating themselves from others are also the main reasons why
consumers purchase luxury products. The influence of celebrities and showing status
are amongst some of the respondent’s opinion in consuming luxury brand products;
for example “due to increasing exposure of luxury products is down to the focus on
celebrities in the press is why teenagers purchase luxury products”. However, minor
64
respondents have expressed that the quality, appearance, and fashion of products
are why luxury products are consumed.
Overall, there were a minority of Chinese respondents who contributed to the
qualitative findings, but the majority has explained that to fit in with friends are the
main reasons to why consumers purchase luxury brand products. Fashion, following
celebrities, media influence, and showing status are other factors that has been stated
for luxury products consumption; for example, a comment from a respondent stats
“teens purchase luxury products to be trendy, fashionable, and associated with their
desired image”. Few of the individuals have also confirmed that they purchase luxury
brand products to differentiate themselves from others.
Question 7 – Do you think that Western Culture influences your behaviour into
purchasing luxury brand products? And why?
The majority of Thai respondents have explained that Western Culture
influences their behaviour into purchasing luxury products; for example, a Thai
respondent stated that, “I think that the Western Culture has influenced me to buy
luxury brand products as they appear to be better quality than Thai products, and have
longer endurance”. The explanation why Western culture have influences them is
because of the media, which contains a large amount of Western culture shown
worldwide. Celebrities from Western culture are also another main reason that causes
the influences of Thai consumers into purchasing luxury goods. Respondents explain
that celebrities are mostly on television, which causes others to follow their style; for
example, one of the Thai respondents state that, “Western movies can act as one of
the many change agents that could influence my values”. Other explanation includes
the quality of Western products, and Western products are more advanced in
technology influences them into purchasing luxury products. A small amount of Thai
respondents have stated that Western culture does not influence them, and that they
are loyal to their traditional cultures and products. Thai celebrities that represent
Thailand and friends are some of the reasons to why Western culture does not
influence them.
65
Mostly, all respondents from the UK have agreed that Western culture
influences their behaviour into purchasing luxury goods. The main reason is the
media, and celebrities in Western countries persuade them into consuming luxury
products; for example, a UK respondent expresses that, “advertisements make you
more likely to want to buy them because they present image we all want to have”.
Some respondents have explained that they purchase luxury products to fit into
Western culture, and that quality is usual the benefit of luxurious items. Very few
respondents have disagreed to the influence of Western Culture influences, and have
explained that only the media, quality, and individual’s preference of products are the
main reasons why consumers purchase luxury goods.
In this section, the majority of Chinese respondents have failed to supply their
opinion towards the influences of Western culture towards purchasing luxury goods.
However, those few that have responded, commented that Western culture does have
an influence, and the main reason were the media and celebrities of Western countries
had in impact on their behavioural change into purchase luxury products.
Additionally, the power of Western culture and the famous designers lured them into
luxury product consumption. An interesting opinion has confirmed that the
environment of Western culture influences Eastern consumers into purchase luxury
products, and that after a period of time spent in Western countries has changed their
behaviour and opinions in luxury products. A small group of individuals have
expressed that Western culture does not influence them, and they simply purchase
luxury products because they like them.
Question 8 – What do you perceive as luxury brand products? And why?
Most of the Thai respondents explained that they perceive high quality to be
associated to luxury brand products. Additionally, luxury products must also be
charged at premium price, and designed by quality materials; for example, a Thai
respondent explains that, “ luxury brand product is something that is very high in
quality, image and usually price”. Moreover, luxury brands, which are internationally
recognized, have high positioning in market. Some examples of famous brand names
including Louis Vuitton, Hermes, Versace, Chanel and etc. Respondents also
expressed that luxury products must also be a better designed than standard products,
66
and emphasized that they must be unique and exclusive. A minority of respondents
stated that luxury products are “things that are not necessary”, or too expensive.
Products that are rare, scarce, fashionable, and can be used for a long period of time
are also some of the comments that minor groups of Thai’s perceived as luxury goods.
The majority of UK respondents perceive luxury products as expensive.
Luxurious products must also be high in quality and must be well known designer
brands; for example, a UK respondent stated, “luxury products I perceive as more
expensive than the average product and often better in quality”. In addition, to famous
designer brands products, electronic appliances (iPOD, Sony, Apple) and automobiles
are applied with high technology (Aston martin, Rolls Royce) as well as expensive
timepieces, jewellery and cosmetics are classified as luxury products. Luxury
products are also those that offer exclusiveness and uniqueness; therefore, not many
people can afford it or buy it on a regular basis; for example, an individual expressed
that, “I perceive luxury brand product as something that I wouldn’t buy on a regular
basis”. Sometimes consumers have the urge to purchase them on occasions to treat
themselves. Possessing luxury products make them standout, and are classified as
high social class status.
The majority of Chinese respondents perceived that luxury products are those
that are expensive, and contain better quality. Respondents also mentioned that luxury
brand products are things that is unnecessary because there is other alternative
products that provide the same functionality but less expensive. Similar to UK and
Thailand, Most Chinese respondents also view well-known brands such as Louis
Vuitton, Gucci, and etc. as luxury products. Additionally, those famous brands must
be unique, exclusive and rare. Luxury products must also be fashionable, and
unaffordable to some consumers; for example, a Chinese individual state that, “luxury
product is something expensive, and something not everybody is able to afford.
Products must also be exclusive, high in quality, fulfill a desire, and has the
characteristics of trend, and fashion”. Minor group of respondents have also explained
that luxurious products must be well designed and use a better material than standard
products.
67
It is interesting to note that in this chapter the results obtained from both
quantitative and qualitative data have only been described simplistically. In the
following chapter, a more in depth discussion will be applied for further analysis.
68
Chapter 5: Discussion
This chapter is going to discuss the aims that have been presented in three
main sections. Results obtained from data analysis are used to explain these objectives
in order to examine whether previous research is consistent with the findings in this
study.
5.1 How culture difference between Eastern and Western countries influence
consumers into purchasing luxury brand products?
The first purpose of this research was to investigate “how culture differences
between Eastern and Western countries influence consumers into purchasing luxury
brand products”. Culture has many aspects that can be divided between Eastern and
Western characteristics.
5.1.1 Face
Face is one of the characteristics that is included in culture. Ho, 1976; Ting-
Toomey & Kurogi 1998; Chan et al, 2003 indicate that Eastern and Western
consumers considers face differently. According to Table 6, “my parents give me
money so I am able to purchase luxury brand products” is used to identify
respondents’ opinion in regards to face. Respondents from the United Kingdom
disagree with the statement relating to face and the idea of parents giving money to
purchase luxury brand products. This finding resemble that research by Wysocki
(1997), which explains that only in Eastern culture that parents and grandparents
would give their children and grandchildren money to purchase luxury brand
products. However, respondents’ opinion from China and Thailand resulted in a
neutral agreement and disagreement, respectively. The results diverges from the
explanation by Wysocki (1997) that Eastern culture uses money from parents. One of
the causes for this divergent can be explained by Jaw et al.(2007), that the exposure
and experience of Western culture over a long period of time changes the behaviour
of Eastern respondents. Ju (1993) further explains that there has been a change in
behaviour of respondents from China, which shows that they have become more
69
aggressive and ambitious under Western cultural influences. The change in
behaviour may affect consumers’ opinion in using parent’s money, because
respondents may have become more ambitious in trying to purchase luxury brand
products themselves.
“I purchase luxury brand products for others”, has been included to identify
the difference between Western and Eastern culture that affects consumer behaviour.
Respondents from the UK, China, and Thailand have all shown a neutral opinion.
Therefore, it could be explained that purchasing luxury brand products for others
could be a matter of individuals’ preference, occasion, purpose or whom the item is
for. Bloch and Richins (1983) explains that consumers’ perception vary in regards to
the importance of products. Consumers may class different products as important,
whereas others may view them as unimportant. Arunthanes et al. (1994) stated that
purchasing gift for others must be beneficial. The benefit that an individual may gain
is how the person that is receiving the gift views him/her. Giving gifts to others also
increases the communication between one another. Additionally, purchasing gifts for
others also depends on the type of relationship that person is trying to gain from the
person that is receiving the gift. Interestingly, relationships are considered important
to Chinese respondents because Chinese people consider family are at the core of
their relationships (Qian et al., 2007). Additionally, he also stated that brand are also
considered important when purchasing gifts. The neutral opinion shown by Chinese
respondents can be revealed that some Chinese students consider purchasing products
for family may come first before friends and other relations. Brands are also
considered important; therefore, the closer the family relation the more luxurious the
gift may be. Thailand is similar to China because they are both from Eastern culture;
therefore, Thai consumer behaviour towards gift giving’ opinion may be similar.
Eastern cultural gift giving classifies family as a priority, which shows that they are
more respectful towards people who have higher status than them. The respect shown
towards family is explained by Markus & Kitayama (1991) that collectivist Cultures
have a strong social hierarchy, in comparison to individualist. To understand British
consumers in terms of purchasing luxury products as a gift for others, Qian et al.
(2007) help explaining Western behaviour towards gift giving that they only purchase
on special occasions. For example, Christmas, Valentines Day, and Easter are some of
the important occasions that Westerners celebrates.
70
Obligation is a characteristic that is included in face consumption. “I
purchase luxury brand products even though I do not like them” has been used to
identify respondents’ opinion towards obligation. Sun (1991) explains that once
Eastern consumers are accepted into a social group they are expected to purchase
luxury items because he/she does not wish to lose face. Respondents from the UK
strongly disagree with this statement, which is expected as Western consumers known
as individualists are, more concerned with inner self, taste and preference (Lebra,
1992; Markus & Cross, 1990; Markus & Kitayama, 1991). However, respondents
from China and Thailand also disagree with the statement, which is inconsistent to the
research by Sun (1991) as mentioned earlier. Further research has evidently shown
that findings from respondents’ opinion are accurate. Parker et al. (2004) stated that
there has been a change in Asian teen values caused by Western influence. In
addition, a study conducted by Parmar (2002) in 11 Asian markets, have shown that
values, which include individualism, ambition, and freedom, are more important to
Asian teenagers than adults (age 40-65). This change, which is also supported by Tu
(1992) who explains that the change to a modern capitalist world in Southeast Asia
regards achievement and wealth to be more important than humility.
5.1.2 Independent and Group Needs
Individual and Group Needs is one of the topics that is included in the five
aspects of tradition of culture. “I purchase luxury brand products to fit in with
friends”, has been included in the questionnaire to identify respondents’ opinion to
differentiated Western and Eastern group needs. According to Yang (1963), Asians’
view influenced by social groups is considered in a positive aspect; therefore, an
individuals desire is to be accepted into a group and bond with members. On the
contrary, Chinese and Thai respondents have shown a neutral and a disagree opinion
towards purchasing products to fit in with friends, respectively. As mentioned earlier,
the research from Parker et al (2004), which explain that there has been change in
Asian teen values which have been Westernised, may have been a reason for the
neutral and disagreement between the two Eastern countries. UK respondents disagree
with this statement, which is expected because according to Kashima et al., (1995)
Westerners believe in their own personal taste and preference. In other words, other
people’s opinions are irrelevant.
71
Markus and Kitayama (1991) explain that independent self-concepts
depend entirely on individual’s emotions, desires, and personal values. Drawing
from the questionnaire “I purchase luxury brand products regardless of what people
think” is used to identify whether respondents consumer behaviour is reliant on
independent self-concepts. According to the findings, (shown in table 6) the
agreement of UK respondents is expected; as Western culture (UK) is more
considerable of inner self (taste, preference, personal values); however, it is
unexpected that respondents from Eastern culture (China, and Thailand) have a
neutral opinion. Qualitative findings explained that respondents have accepted that
Western Culture has influences them in regards to purchasing luxury brand products.
This also explains that consumers have possibly adopted the Western behaviour,
which may have shown a mixture of opinion between self and other people thoughts.
5.2 What are the Motivational factors that encourage Young Consumers into
purchasing luxury brand products?
5.2.1 The Perfectionist Effect
In this research, Motivation has been applied in order to explore consumer’s
behaviour towards luxury brand products. “I purchase luxury brand products because
they offer better quality” and “I consider quality as a priority when purchasing luxury
brand products” are used to identify whether respondents are motivated by quality of
luxury products. Table 5 shows that respondents from UK, China, and Thailand all
agree with these statements, indicating that all respondents are related to the
Perfectionist effect which is equivalent to the research of Vigneron and Johnson
(1999) who explained that perfectionist consumers that purchase luxury goods expect
quality as well as performance. Also, qualitative findings have supported the
agreement, which states that the majority of the respondents consider luxury products
must be high in quality.
72
5.2.2 The Veblen Effect
The factor that is used to identify respondents’ motives towards purchasing
products with high prices is “I still purchase luxury brand products even if the price
increase”. Students from the UK, China, and Thailand have all show an opinion of a
neutral agreement. The reason why some of participants from these three countries
still purchase luxury brand products even though the price increase is that these
students are associated to Veblen effect meaning that these consumers are motivated
by high price that they consider as high quality (Erickson & Johansson, 1995)
In relation to the Veblen effect “I am attracted to luxury brand products that
are high in price” and “I purchase luxury brand products because I want others to
view me as having upper class status” has also been used as factors to identify
consumers motivational behaviour towards purchasing luxury products. Students from
the UK and Thailand disagree with these statements, whereas Chinese respondents
have a neutral agreement. These findings have indicated respondents from the UK and
Thailand are not related to the Veblen effect in the aspect because they are not
motivated in products that are high in price or to show status. The neutral response
from Chinese students can be supported by qualitative findings. These findings show
that some teenagers purchase luxury products to show their status and financial
background.
5.2.3 The Bandwagon Effect
The Bandwagon effect is also related to Motivation, and the factor
“Representation of celebrities associated with luxury brand products influence me
into purchasing them” is used to discover respondents’ perspective on the use of
celebrities and luxury products. Chinese respondents have shown a neutral agreement,
whereas UK and Thai respondents disagree with the statement. Dittmar (1994)
explains that consumers purchase luxury brands to imitate those from television.
However, there is contradiction because according to qualitative research have shown
that some proportions of respondents have agreed that celebrities influence them into
purchasing products that are similar to which the media such as advertisement has had
a large impact. The neutral opinion shown by Chinese respondents could be caused by
73
the Bandwagon effect, which suggests that consumers purchase luxury products
because the mass amount of people purchases them (Leibenstein, 1950).
5.2.4 The Snob Effect
“I have less desire towards luxury brand products when mass quantities of
people consume the same products as me”, has been used to identify respondents
opinion towards the snob effect. UK and Thai respondents have agreed to this
statement, whereas Chinese respondents have a neutral agreement. Supporting the
opinion from UK and Thai consumers have been confirmed in the qualitative
findings, which shows that the majority of Thai and UK consumers are attracted to
luxury products that are exclusive and unique. The neutral agreement that have been
shown by Chinese respondents may have been caused by the small amounts that has
contributed to the qualitative findings, where very few have expressed their opinions
towards luxury products. “I purchase luxury brand products to differentiate myself
from others”, has also been used to identify Snob consumers. Table 5 has shown that
UK, China, and Thailand all share the same opinion, which is a neutral agreement.
The Snob effect can be explained as consumers who are attracted to products that are
rare and exclusive. Additionally, Snob consumers also have less desire of luxury
products that are consumed by mass amount of people. Qualitative findings have
indicated that only some of UK, China and Thai respondents explained that they
perceive luxury products to be unique and exclusive, whereas some have also
commented they purchase to differentiate themselves. The mixture of both comments
may have shown a balance between respondents’ comments resulting in a neutral
agreement to the Snob effect.
5.2.5 The Hedonic Effect
Hedonic is also a part of Motivation, and can be interpreted as consumers
purchasing luxury products for self-fulfilment, and is not affected by interpersonal
influences. The factor “I purchase luxury brand products because I simply like the
style of them”. According to Table 5, shows that respondents from the UK, China,
and Thailand all agree with the statement. Although, all respondents agree to purchase
luxury products because of their personal taste; however, what they think to towards
others have been explained in the qualitative findings. Respondents suggested that the
74
majority of teenagers purchase luxury brands to fit in with friends, and is often
persuaded by friends into purchase luxury items. In addition, only several
respondents stated that teenagers purchase luxury products because of their individual
preferences.
5.3 Is there other factors that influence Young Consumer into purchasing luxury
brand products?
5.3.1 Status and Materialistic Consumption
Finally, the last proposal explains that there are “other factors that influence
young consumers into purchasing luxury brand products”. Status and Materialistic
Consumption is used in this research to identify consumer’s behaviour towards
purchasing luxury brand products. Table 3 shows that “I purchase luxury brand
products because I want others to view me as having upper class status” and “I envy
others with luxury brand products e.g. I want the same products that they have”, are
used to identify these factors. Respondents from the UK and Thailand disagree with
both of these statements, whereas respondents from China have a neutral agreement.
In regards to respondents’ opinion, it clearly shows that consumers from the UK and
Thailand do not purchase luxury products because they require them to show status,
or because possessions bring them happiness, meaning, and success. The neutral
perspective from Chinese respondents can be explained by Cheng (1993) to which
some Chinese teens are considered as “little emperors” and is comforted by “six
pocket” (parents and grandparents money); therefore, they are more concerned with
symbolism and success. These concerns also imply materialistic consumption, where
teens value financial success as a priority in life (Schaefer et al., 2004). However,
there were only few who have contributed to the qualitative research; therefore, it is
difficult to acknowledge the majority of the respondents’ opinion.
5.3.2 Generation Y
(Generation Y) it is important to understand their behaviour and their opinion
towards purchasing luxury brand products. According to Weiss (2003), young
consumers are familiar with technology and credit cards. One of the factors (as shown
75
in table 4) shows that “I use credit card to purchase luxury goods” is used to
identify respondent’s opinion towards the payment of items. Respondents from the
UK disagree with this statement, whereas respondents from China and Thailand have
a neutral agreement. The reason for respondents’ disagreement is supported by Fan
and Burton (2002) who explain that while students are at University they double the
amount of debt, and own three times the amount of credit cards, than they usually do.
However, the term “six pockets” may have supported Chinese respondents who have
a neutral view towards credit cards. As mentioned earlier, students who have “six
pockets” are supported financially by parents and grandparents (Wysocki, 1997).
Another factor that is used to identify Young Consumers behaviour is “I use
money from my part time job to purchase luxury brand products”. On average 80% of
students that are at college or university are employed (Martin & Turley, 2004).
However, respondents from the UK, China, and Thailand all have a neutral agreement
to the statement. Although 80% of students are employed, it does not necessarily
mean that they would use that money to purchase luxury brand products. Students
may have other uses for the money; for example, social reasons, using the money to
pay off a loan, or using the money for savings.
As the government in the UK has offered many students loans may have
encourage them to use this opportunity to purchase luxury brand products. “I use
student loans to purchase luxury brand products” have been used to discover
respondent’s opinions. Respondents from the UK and China disagree with the
statement, whereas Thailand strongly disagrees. Respondents who disagree with using
loans may have learnt that by being in dept, is a difficult situation, and has
encouraged others to avoid it. According to research from Watson (2003), he explains
that materialistic consumers have a more positive behaviour towards borrowing
money to purchase luxury brand products. However, respondents from the research
(according to Table 3) are not materialistic consumers (UK and Thailand), and a
proportion of respondents also have a mix opinion towards materialistic consumption
(China).
Media is considered to have a mass influence on young consumers.
According to Nielsen (1995), adolescences consume up to seven hours of television a
day. “Representation of celebrities associated with luxury brand products influence
me into purchasing them”, is used as a factor to identify young consumers’ opinion
towards the association of celebrities with luxury brand products. Table 4 shows the
76
findings of respondents from UK and Thailand disagree with the statement,
whereas respondents from China have a neutral opinion. However, there is a
contradiction according to qualitative findings in this research. Respondents have
stated in qualitative findings that the media and advertisement influences teenagers
into purchasing luxury products. Also, the use of celebrities on advertisement
encourages them into purchase luxury brand products. Mandel et al (2006) expressed
that magazines offer consumers to imitate celebrities in the sense of style and fashion.
In addition, images of successful celebrities changes the views of these consumers to
believe that all celebrities have a sense of style and fashion; therefore, following their
lead. On the other hand, consumers may also have a negative effect in viewing
celebrities associated to luxury brand products. As explained by Mandel et al. (2006),
comparing ones success with some more successful will decrease their expectations
and desires towards luxury products.
5.3.3 Gender
Gender has also been an important factor that has been included to identify
consumer behaviour towards purchasing luxury brand products. According to
Hypothesis Testing in section 3, the overall findings indicate that regardless of the
difference between genders in UK, China, and Thailand, shows that between genders
in each of the countries, respondent’s opinions are similar. Research by Tully (1994)
has also indicated that teens across the world have similar attitudes, actions, and
purchase similar products, which can be identified as a unique entity. This clearly
shows that regardless of gender, teens’ consumer behaviour has similar opinion
towards products.
77
Chapter 6: Conclusion, Limitations, Future Recommendations,
and Managerial Implications.
6.1 Conclusion
In conclusion, this research aims to investigate consumer behaviour of young
consumers towards purchase luxury brand products. The findings seem to reveal that
there has been a dynamic change in Eastern teen’s behaviour. There seems to appears
be a change in traditional cultural beliefs in Eastern countries (China and Thailand),
which has found that consumer’s behaviour has started to adapt to Western culture
(UK) in regards to purchasing luxury brand products. Although some individuals still
may have strong beliefs in cultural behaviours, the majority of teens may have
adopted to Western cultural values. These changes seem to have occurred since there
has been a popularity of Western style fashion that has emerged in Eastern countries.
Western style of fashion is only one factor that might affect consumers; the other may
be Western style behaviour. The influence of behaviour seems to have appeared after
a long period of time, after which consumers have experience, a Western style
environment.
In terms of motivation, this research has suggested that the Snob,
Perfectionist, and Hedonic effect motivate UK and Thai consumers into purchasing
luxury brand products. On the other hand, China seems to be motivated by the
Hedonic, and Perfectionist effect. The Perfectionist effect has shown a major impact
on consumers, which all respondents seems to consider quality as important when
purchasing luxury brand products. Some of the UK and China are also similar
because these respondents may purchase luxury products for self-fulfilment and
personal value. Several respondents from the UK are also similar to Thai respondents
as these consumers might purchase luxury products for exclusivity, and items that are
limited. In terms of income, the results suggest that all students UK, China, and
Thailand do not use loans to purchase luxury brand products. In addition, all students
seem to use money from parents, and only the UK seems to do not use credit cards to
purchase luxury goods. Results suggested that, celebrities have shown no influence
towards UK and Thai consumers, whereas some Chinese consumers seem to follow
78
celebrities. In respect to Status and Materialistic Consumption, UK and Thai
respondents may not want to possess luxury goods to show their financial status or
because they envy others. However, some of Chinese consumers might purchase
luxury products to show that they are upper class and for wealth purposes, and
because they envy others.
6.2 Limitations
Even though results of this study are based on the past researches in an area of
consumer behaviour purchasing luxury brands products, appropriate interpretation of
the results are needed in order to avoid misconception.
This study focus on three particular type of ethnic origin (UK, China, and
Thailand); therefore, the results may be inapplicable to others group of ethnicity.
Sampling groups have been applied to this study that is only based on students who
are studying in the UK; therefore, some respondents who have been studying for a
long time (more than 5 years) may be influenced by Western culture. Thus, a broader
view of consumer behaviour towards Culture differences would be more rational if
respondents are considering studying in their home country.
There has also been a constraint because of the focus on teenagers because
wider range of ages may have different opinions and motives towards luxury products
in comparison to a specific age group of generation Y.
As this study employed “snowball sampling” which is a type of non-
probability sampling method. This method does not ensure that each unit will has an
equal chance of being selected as in probability sampling; therefore, such samples are
vulnerable to selection biases.
Since a limited amount of time is a constraint in this study, only a small
sampling size of 144 respondents can be obtained. However, a clearer view of
consumer behaviour towards products known as luxury would be more reliable if
large number of participants are taken into account, which would generate lower risk
for external validity.
In addition, some of the information may be misleading because research has
not been up to date. In order for organisations to use the research that is going to be
undertaken they must consider the confined information that has been contributed.
79
6.3 Future Research Recommendation
This research only paid attention to how status and materialistic consumption
affect on students purchasing luxury brands. An issue of “I use credit card to purchase
luxury brand products” which is related to consumer debt is able to link with status
and materialistic consumption in the further research in order to investigate their
relationship. For example, researcher can test whether consumers are in debt have
high possibility to purchase luxury brand goods. To understand the presence or
absence of such relationship would be beneficial for students because there has been
an increase in amount of student debt. As explained by Fan and Burton (2002) many
students has doubled in the amount of debt by use of credit cards, and also own three
times the amount of credit cards while in university.
While the British students were given the survey in their native language, the
Chinese and Thai students received it in a second language. It is worth noting that, as
mention earlier, these students are studying in the UK’s university so classes are
conducted in English. However, data interpretations of Chinese students were less
easily translated compared to the rest. Thus, additional research should be conducted
in respondents’ original language to avoid confusion, misunderstand, contradictions,
and biasness.
6.4 Managerial Implication
It is considered a priority for marketers to know how to reach their customers
in luxury markets with maximum efficiency. The possibilities of initiative for
marketers to undertake could be to offer standardization in young consumers markets,
or a modification of products need to be applied to accommodate all desires and
behaviour to particular countries.
Westernisation has affect most of the Eastern countries, which has also
changed many of the teens behaviour towards purchasing luxury brand products.
From a marketing perspective, they should consider the change that has been taken
80
and should adopt the idea of a global standardization in products, which could be
used to target all teens worldwide. Targeting teens in each country may be
inappropriate, because all teens are considered to have the same desires towards
products. The effect of a “Global teen” target will be less time consuming because
products would be standardized. Additionally, “Global teen” targeting would also be
cost saving in terms of advertisements, and promotion which could be used
worldwide. However, marketers should note that although Western culture has
affected most of the Eastern teen consumers, it has also changed their behaviour.
Western behaviour is considered as independent, freedom, and concerned with inner
self, and values, which could make predicting consumers desires more difficult
towards luxury brand products.
Research has also indicated that consumers consider quality as a high priority
when purchasing luxury brand products. Marketers could use this finding towards
improving products. Products that show more quality could be beneficial to retailers,
and also consumers. Retailers would benefit from the increase in price for each
product, whereas consumers would benefit from the quality that is received. Even
though the price has increased in luxury products should not affect consumers as long
as they are exclusive and high in quality.
Another interesting discovery that has been found in this research is that the
majority of consumers purchase luxury brand products to fit in with friends.
Marketers should consider the idea of identifying which luxury products has been
consumed the most by teens, which will then be able to accumulate other consumers
alike into purchase similar products.
Marketers should also note that, the use of celebrities associated to luxury
brands influences consumers to purchase similar products. This research has also
found that celebrities set the trend for fashion, and the use of the media has a mass
influence on consumers. From a marketing perspective take these findings into
account, and use celebrities associated to luxury brands on advertisement, presenting
exclusive luxury brand products for maximum efficiency in attracting consumers.
81
Appendix 1: Questionnaire
I am a student of Nottingham University studying MSc in International
Business. This questionnaire is designed to investigate consumer behaviour of
students purchasing luxury brand products. Luxury can be defined as “something
adding to pleasure or comfort but not absolutely necessary; an indulgence in
something that provides pleasure, satisfaction, or ease” (Merriam Webster Dictionary
2004). Luxury can be in forms of clothing (Armani, Paul Smith, Versace, Prada,
Burberry, etc), accessories (Louis Vuitton, Chanel, Gucci, Rolex, Tag Heuer, etc), and
appliances (Sony, Bose, Samsung, Apple, etc). If you have purchased products that
have been included above or similar products please proceed in answering the
questionnaire. If not then please ignore this questionnaire.
Part I – Personal Details
1. Age: under 18 18-25 25-30 30+
2. Gender: Male Female
3. Ethnic Origin: British Chinese Thai Others ________ (please specify) 4. How often do you purchase luxury brand products?
Weekly Monthly Every 6 months Once a year
Part II – Please rate these questions to your opinion
1 = Strongly disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly agree
1 2 3 4 5
I use money from my part time job to purchase luxury brand
products.
My parents give me money so I am able to purchase luxury brand
products.
I use credit card to purchase luxury goods.
I buy luxury brand products because they offer better quality.
I still purchase luxury brands products even if the prices increase.
I consider quality as a priority when purchasing luxury brand
products.
I am attracted to luxury brand products that are high in price.
I use student loans to purchase luxury brand products.
82
Part III – Please feel free to answer these questions according to your
understanding. (There is no right or wrong answers)
1. Why do you think teenagers are purchasing luxury goods?
2. Do you think that Western Culture influences your behaviour into purchasing
luxury brand products? And Why?
3. What do you perceive as luxury brand products? And Why?
----------THANK YOU VERY MUCH--------
Representation of celebrities associated with luxury brand products
influence me into purchasing them.
I have less desire towards luxury brand products when mass
quantities of people consume the same products as me.
I purchase luxury brand products even though I do not like them.
I purchase luxury brand products because I simply like the style of
them.
I purchase luxury brand products to fit in with my friends.
I purchase luxury brand products to differentiate myself from others.
I purchase luxury brand products for others.
I purchase luxury brand products regardless of what other people
think.
I purchase luxury brand products because I want others to view me
as an upper class status.
I envy others with luxury brand products e.g. I want the same
products that they have.
83
References
Abe, S., Bagozzi, R.P., & Sadarangani, P. (1996), “An investigation of construct
validity and generalizability of the self-concepts: Self-consciousness in Japan
and the United States”. Journal of International Consumer Marketing,
Vol. 8 No. 3/ 4, pp. 97–123.
Alleres, D. (1997), Luxe…Strategies marketing, Economica, Paris (2 eds.).
Anurit, J., Newman, K. & Chansarkar, B. (1999), Consumer Behaviour of Luxury
Automobiles: A Comparative Study between Thai and UK Customers’
Perceptions [online].
Available from: www.economicswebinstitute.org/essays/carthai.pdf
[cited 19 June 2007].
Anderson, p. & Hee, X. (1998), “Price influence of age segments of Beijing
consumers”, Journal of consumer Marketing, Vol. 15 No.2, pp. 152-169.
Ariga, M., Yasue, M., & Wen, G.X. (1997), “China’s generation III: Viable target
segment and implications for marketing communications”. Marketing and
Research Today, Vol. 25 No.1, pp. 17–24.
Arunthanes, W., Tansuhaj, P. and Lemak, J.D. (1994), “Cross-cultural Business Gift
Giving: A new conceptualization on theoretical framework”, International
Marketing Review, Vol. 11 No. 4, pp. 44-55.
Bakewell, C. & Mitchell, W.V. (2003), “Generation Y female consumer decision-
making styles”, International Journal of Retail & Distribution Management,
Vol. 31 No. 2, pp. 95-106.
Barnier, V. & Rodina, I. (2005), “Which luxury perceptions affect most consumer
purchase behavior? A cross cultural exploratory study in France, The United
Kingdom and Russia”, University Pierre Mendes-France, pp. 1-27.
Bearden, W., Netemeyer, G.R. & Teel, E.J. (1989), “Measurement of Consumer
Susceptibility to Interpersonal Influence”, Journal of Consumer Research,
Vol. 15 (March), pp. 473-481.
BCG Corporation (1994) “The Luxury Industry in the European Union and Russia:
New Tendencies and Potential”, Moscow, Russia, December.
Belk, R.W. (1985), “Materialism: Trait Aspects of Living in the Material World”,
Journal of Consumer Research, Vol. 12 (December), pp. 265-280.
84
Berry, C.J. (1994), The Idea of Luxury: A Conceptual and Historical Investigation,
New York: Cambridge University Press.
Bloch, H.P. and Richins, L.M. (1983), “A theoretical model for the study of product
importance perceptions”, Journal of Marketing, Vol. 46 No. 3, pp. 69-81.
Bond, M. H. (1991), Beyond the Chinese face: Insights from psychology. Hong
Kong: Oxford University Press.
Brinberg, D. & Linda P. (1986), "Self-Monitoring and Product Conspicuousness on
Reference Group Influence," in Advances in Consumer Research, Vol. 13,
Richard J. Lutz (ed.), Provo, UT.: Association for Consumer Research.
Campbell, C. (1997), “Shopping, Pleasure and the Sex War”, The Shopping
Experience, Pasi Falk and Colin Campbell (Eds). London: Sage.
Chan, A.K.K., Denton, L. & Tsang, A.S.L. (2003), “The art of gift giving in China.
Business Horizons”, Vol. 46 No. 4, pp. 47–52.
Chen, V. (1990), “Mien tze at the Chinese dinner table: a study of the interactional
accomplishment of face”. Research on Language and Social Interaction, Vol.
24, pp. 109–140.
Cheng, C. (1993), “Little emperors make big consumers”, China Today, Vol. 42,
April, pp. 47-49.
Chu, G.C. (1985), “The changing concept of self in contemporary China”. In: A.J.
Marsella, G. DeVos & F.L.K. Hsu (eds) Culture and Self: Asian and Western
Perspectives. New York: Tavistock Publications, pp. 252–277.
Churchill, Gilbert A. (1999), Marketing Research: Methodological Foundations, 7th
eds., The Dryden Press, Harcourt- Brace College Publishers
Craig, S.C. & Douglas, P.S. (2006), “Beyond National Culture: implications of
cultural dynamic for consumer research” International Marketing Review,
Vol. 23 No. 3, pp. 332-342.
Creswell, W.J. & Plano Clark, L.V. (2007), Designing and conducting mixed methods
research, California: SAGE.
Curwin, J. & Slater, R. (2002), Quantitative methods for business decision. 5th ed.
London: Thomson Learning.
85
Debnam, N., Svinos, G. (2006). “Luxury brands in China”, Consumer Markets
Report, KPMG, pp. 11-15.
Denzin, K.N. & Lincoln, S.Y. eds.(1998), Collecting and interpreting qualitative
materials. California: SAGE.
Dillman, D.A. (2000), Mail and Internet Surveys: The Tailored design method. New
York: John Wiley.
Dittmar, H. (1994), "Material Possessions as Stereotypes: Material Images of
Different Socio-Economic Groups," Journal of Economic Psychology, Vol. 15
(December), pp. 561-585.
Douglas, M., & Isherwood, B. (1996/1979), The world of goods. New York:
Routledge.
Dubois, B. & Laurent, G. (1994), "Attitudes Toward the Concept of Luxury: An
Exploratory Analysis," in Asia-Pacific Advances in Consumer Research, Siew
Meng Leong and Joseph A. Cote (eds.), Singapore, Vol. 1 No. 2, pp. 273-278.
Dubois, B. & Duquesne, P. (1993), "The Market for Luxury Goods: Income Versus
Culture," European Journal of Marketing, Vol. 27 No. 1, pp. 35-44.
Eastman K.J., Fredenberger, B., Campbell, D. & Calvert, S. (1997), “The
Relationship Between Status Consumption and Materialism: A Cross-
cultural Comparison of Chinese, Mexican, and American Students”,
Journal of Marketing, Winter, pp. 52-66.
Erickson, G.M. & Johny K.J. (1985), "The Role of Price in Multi-Attribute Product
Evaluations," Journal of Consumer Research, Vol. 12 (September), pp. 195-
199.
Falk, P. & Campbell, C. (1997), The shopping experience, Sage, London.
Fan, X.J. and Burton, R.J. (2002), “Students’ perception of status-conveying goods”,
Financial Counseling and Planning, Vol. 13 No. 1, pp. 35-47.
Fenigstein, A., Michael F.S. & Arnold H.B. (1975), "Public and Private Self-
Consciousness: Assessment and Theory," Journal of Consulting and Clinical
Psychology, Vol. 43 No. 4, pp. 522-527.
Fink, A. (2003), The survey handbook. 2nd ed. California: SAGE
Firat, F. (1993), “Gender and Consumption: Transcending the Feminine?”, Gender
Issues and Consumer Behaviour, Janeen Arnold Costa (Ed.), Thousand Oaks,
CA., pp. 205-228.
86
Fischer, E. & Arnold, J.S. (1990), “More than a labor of love: Gender roles and
Christmas gift shopping”, Journal of Consumer Research, Vol. 17
(December), pp. 333-345.
Fischer, E. & Gainer, B. (1991), “I shop therefore I am: the role of shopping in the
social construction of women’s identities”, in G.A. Costa (Ed.), Gender and
Consumer Behaviour, University of Utah Press, Salt Lake City, UT.
Frank, R.H. (1999), Luxury Fever, The Free Press, New York, NY.
Fowler, J.F. (2002), Survey research methods. 3rd ed. California: SAGE.
Futurist (2001), “The rise of the millennials”, Vol. 35 No. 2, p. 7.
Garfein, R.T. (1989), "Cross-Cultural Perspectives on the Dynamics of Prestige,"
Journal of Services Marketing, Vol. 3 (Summer), pp. 17-24.
Gao, G. (1998), “An initial analysis of the effects of face and concern for ‘other’ in
Chinese interpersonal communication”. International Journal of Intercultural
Relation, Vol. 22, pp. 467–482.
Goffman, E. (1967), Interaction Ritual: Essays on Face to Face Behavior. Garden
City, NY: Anchor.
Groth, J.C. & Stephen W.M. (1993), " The Exclusive Value Principle: The Basis for
Prestige Pricing," Journal of Consumer Marketing, Vol. 10 No. 1, pp. 10-16.
Hauck, E.W. & Stanforth, N. (2007). “Cohort perception of luxury goods and
services”, Journal of Fashion Marketing and Management, Vol. 11, No. 2,
pp.175-187.
Hermans, H.J.M. and Kempen, H.J.G. (1998), “Moving cultures: the perilous
problems of cultural dichotomies in a globalizing society”, American
Psychologist, Vol. 53, pp. 1111-20.
Ho, D.Y. (1976), “On the concept of face”. American Journal of Sociology, Vol. 81,
pp. 867–884.
Hofstede, G. (1980), Culture’s Consequences: International Differences in Work-
Related Values, Sage, Newbury Park, CA.
Hofstede, G. (1991), Cultures and Organizations: Software of the Mind. London:
McGraw-Hill.
Hofstede, G. (1997), Cultures and Organizations: Software of the Mind, McGraw-
Hill, New York, NY.
87
Holt, D. B. (1995), “How consumers consme: A typology of consumption practices”,
Journal of Consumer Research, Vol. 22 (June), pp. 1-16.
Horovitz, B. (2002), “Gen Y: a tough crowd to sell” USA Today, 22 April, pp. B1-
B2.
Howard, S.G. (1985), Basic research method in the social science, Glenview: Scott,
Foreman & Co.
Hsu, F. L. K. (1981), American and Chinese: Passage to differences. Honolulu:
University of Hawaii Press.
Jančiauskas, P. and Tervydyte, R. (2006). “La Dolce Vita: Lithuanian consumer
Perceptions of luxury goods, their associated attributes and values”, SSE Riga
Working Papers, Vol. 8, No. 86, pp. 1-39.
Jaw, B., Ling, Y., Wang, Y.C. and Chang, W. (2007), “The impact of culture on
Chinese employees’ work values”, Personnel Review, Vol.36 No. 5,
pp.763-780.
Jones K. (2000), “A Regrettable Oversight or a Significant Omission? Ethical
considerations in quantitative research in education. In: H. Simons and R.
Usher (Eds)”, Situated Ethics in Educational Research, London: Routledge.
Pp. 61-147.
Joy, A. (2001), “Gift giving in Hong Kong and the continuum of social ties”. Journal
of Consumer Research, Vol. 28 No. 2, pp. 239–256.
Ju, C. (1993), A Study Report on China’s Current Cultural Values, Western-Eastern
Center, Hawaii.
Kahle, L.R. (1995), “Role-Relaxed Consumers: Empirical Evidence”, Journal of
Advertising Research, Vol. 35 No.2, pp. 59-62.
Kara, a., Kaynak, E. & Kucukemiroglu (1994), “Credit card development strategies
for the youth market”, International Journal of Bank Marketing, Vol. 12 No.
6, pp. 30-36
Kashima, Y., Yamaguchi, S., Kim, U., Choi, S-C., Gelfand, M., & Yuki, M.
(1995). “Culture, gender, and self: A perspective from individualism-
collectivism research”. Journal of Personality and Social Psychology, Vol.
69 No.5, pp. 925–937.
Keane, M.J. & McMillan, Z. (2004), “Above and beyond”, Brand Strategy
(November), pp. 30-40.
88
Kemp, S. (1998), “Perceiving luxury and necessity”, Journal of Economic
Psychology, Vol. 19, pp. 591-606.
Kilsheimer, J.C. (1993), “Staus Consumption: The Development and Status
Implications of a Scale Measuring the Motivation to Consume for status”, A
Dissertation submitted to the Marketing Faculty at Florida State University.
Kirk, J. & Miller, M. (1986), Reliability and Validity in Qualitative Research,
London: SAGE.
Koester, A.W. & May, J.K. (1985), “Profiles of adolescents’ clothing practices:
purchase, daily selection and care”, Adolescence, Vol. 20 No. 77, pp. 97-113.
Lau, Siu-Kai, and Kuan, Hsin-Chi (1988), The Ethos of the Hong Kong Chinese.
Hong Kong: The Chinese University Press.
Lebra, T. S. (1992). “Self in Japanese culture. In N. Rosenberger (Ed.)”, Japanese
sense of self. Cambridge: Cambridge University Press.
Leibenstein, H. (1950), “Bandwagon, Snob, and Veblen Effects in the Theory of
Consumers’ Demand”, The Quarterly Journal of Economics, Vol. 64, No. 2.
(May), pp. 183-207.
Li, J.J. & Su, C. (2007), “How face influences consumption: A comparative study of
American and Chinese consumers”, International Journal of Market
Research, Vol. 49 No.2, pp.237-255.
Lichtenstein, D.R., Ridgway M.N. & Netemeyer G.R. (1993), "Price Perceptions and
Consumer Shopping Behavior: A Field Study," Journal of Marketing
Research, Vol. 30 (May), pp. 234-245.
Lynn, M. (1991), "Scarcity Effects on Value: A Quantitative Review of the
Commodity Theory Literature," Psychology and Marketing, Vol. 8 No. 1, pp.
45-57.
Mandel, N., Petrova, K.P. and Cialdini, B.R. (2006), “Images of success and the
preference for luxury brands”, Journal of Consumer Psychology, Vol. 16
No.1, pp. 57-69.
Markus, H.R. & Kitayama, S. (1991), “Culture and the self: implications for
cognition, emotion, and motivation”. Psychological Review, Vol. 81, pp. 224–
253.
Martin, A.C. & Turley, W.L. (2004), “Malls and consumption motivation: an
exploratory examination of older Generation Y consumers”, International
Journal of Retail & Distribution Management, Vol. 32 No. 10, pp. 464-475.
89
McCort, D. J., & Malhotra, N. K. (1993), “Culture and consumer behavior:
Toward an understanding of cross-cultural consumer behavior in
international marketing”. Journal of International Consumer Marketing,
Vol. 6 No.2, pp. 91–127.
Meredith, G. & Schewe, C.D. (1994), “The power of cohorts”, American
Demographics, Vol. 16 No. 12, pp. 22-28.
Meredith, G.E. & Schewe, C.D. (2002), Defining Markets, Defining Moments:
America’s Seven Generational Cohorts, Their Shared Experiences, and
Why Businesses Should Care, No. 7, John Wiley & Sons, New York,
NY.
Miller, J. G. (1984). Culture and the development of everyday social explanation.
Journal of Personality and Social Psychology, 46(5), 961–978.
Nielsen, A.C. (1995), Nielsen Report on Television, A.C. Nielson Co., Northbrook,
IL.
Noble, S.M. & Schewe, C.D. (2003), “Cohort segmentation: an exploration of its
validity”, Journal of Business research, Vol. 56 No. 12, pp. 979-987.
Nueno, J.L. & Quelch, J.A. (1998), “The mass marketing of luxury”, Business
Horizons, Vol. 41 No. 6, pp. 61-68.
O’Cass, A. (2004), “Fashion clothing consumption: Antecedents and consequences of
fashion clothing involvement”, European Journal of Marketing, Vol. 38 No.7,
pp. 869-882.
O'Guinn, T.C. & Shrum, L.J. (1997), "The Role of Television in the Construction of
Consumer Reality," Journal of Consumer Research, Vol. 23 (March), pp. 278-
294.
Pantzalis, I. (1995), Exclusivity Strategies in Pricing and Brand Extension,
Unpublished Doctoral Dissertation, University of Arizona.
Parker, S.R., Hermans, M.C. & Schaefer, D.A. (2004), “Fashion consciousness of
Chinese, Japanese and American teenagers” Journal of Fashion Marketing
and Management, Vol. 8 No. 2, pp. 176-186.
Parmar, A. (2002), “Global youth united”, Marketing News, Vol. 36 No.2, pp. 1-2.
Phillips, A. (1997), “The difficulty of discovering what makes Euro-teens tick”,
Marketing Week, Vol. 20 No. 37, pp. 28-29.
Piron, F. (2006), “China’s changing culture: rural and urban consumers’ favorite
things”, Journal of Consumer Marketing, Vol. 23 No. 6, pp. 327-334.
90
Qian, W., Razzaque, A.M. and Keng, A.K. (2007), “Chinese cultural values and
gift- giving behaviour”, Journal of Consumer Marketing, Vol. 24 No. 4, pp.
214- 228.
Quelch, J.A. (1987), "Marketing the Premium Product," Business Horizons, Vol. 30
No. 3, pp. 38-45.
Rao, A.R. & Kent B.M. (1989), "The Effect of Price, Brand Name, and Store
Name on Buyers' Perceptions of Product Quality: An Integrative Review,"
Journal of Marketing Research, Vol. 26 (August), pp. 351-357.
Ram, J. (1994), “Luxury goods firms find a haven in Asia”. Asian Business, Vol. 30,
pp. 52–53.
Reykowski, J. (1994), “Collectivism and individualism as dimensions of social
change”. In: J. Reykowski (ed.) Individualism and Collectivism: Theory,
Method, and Applications. Newbury Park, CA: Sage, pp. 276–292.
Richins, M. & Dawson, S. (1992), “a Consumer Values Orientation for Materialism
and Its Measurement: Scale Development and Validation”, Journal of
Consumer Research, Vol. 19 (December), pp. 303-316.
Riesman, D., Denny, R. & Glazer, N. (1950), The Lonely Crowd: A study of the
changing American character, New Have, CT.: Yale University Press.
Rossiter, J.R. & Percy, L. (1987), Advertising and Promotion Management, New
York: McGraw-Hill.
Ryder, N.B. (1956), “The cohort as a concept in the study of social change”,
American Sociological Review, Vol. 30, pp. 842-861.
Salzman, M. (1999), “Spoiled squirts sqrouting”, Brandweek, Vol. 40 No. 27, pp. 14.
Schaefer, D.A., Hermans, M.C. and Parker, S.R., (2004), “A cross-cultural
exploration of . materialism in adolescents”, International Journal of
Consumer Studies, Vol. 28 No. 4 (September), pp. 339-411.
Schrum, L.J., O’Guin, T.C., Semenik, R.J. & Faber, R.J. (1991), “Processes and
effects in the construction of normative consumer beliefs: the role of
television:, Advances in Consumer Research, Vol. 18, Association for
Consumer Research, Provo UT, pp. 755-763.
Schuman, H. & Scott, J. (1989), “Generations and collective memories”, American
Sociological Review, Vol. 54 No. 3, pp. 359-381.
Silverstein, M.J. & Fiske, N. (2001), Trading Up, Penguin, New York, NY.
91
Silverman D. (1993) Interpreting the Qualitative Data: Methods for analyzing
talk,text and interaction, London: SAGE.
Silverman, D. (2000), Doing qualitative research: A practical handbook. London:
SAGE.
Solomon, M.R. (1994), Consumer Behaviour, 2nd eds, Boston, MA.: Allyn and
Bacon.
Strauss, W. & Howe, N. (1999), “The Fourth Turning”, Broadway Books, New York,
NY.
Sun, L.K. (1991), “Contemporary Chinese culture: structure and emotionality”.
Australian Journal of Chinese Affairs, Vol. 26, pp. 1–42.
The GUARDIAN, London, The UK Luxury Market Survey, May 10, 2005.
Thomas, A.W., David, R.A. & Dennis J.S. (1997), An introduction to management
science: quantitative approaches to decision making, 8th eds, St. Paul, Minn:
West.
Timmer, P.M., (1998). “Catch up patterns in Newly Industrializing Economies. An
International Comparison of Manufacturing Productivity in Taiwan, 1961-
1993), Papers 40, Groningen State, Institute of Economic Research.
Ting-Toomey, S. (1988), “Intercultural conflict styles: a face-negotiation theory”. In:
W.B. Gudykunst, L.P. Stewart & S. Ting-Toomey (eds) Communication,
Culture, and Organizational Processes. Newbury Park, CA: Sage.
Ting-Toomey, S. & Kurogi, A. (1998), “Facework competence in intercultural
conflict: an updated face-negotiation theory”. International Journal of
Intercultural Relations, Vol. 22, pp. 187–225.
Tomkins, R. (1999), “Step forward GenerationY: Advertisers are adopting alternative
tactics to try to appeal to today’s teenager”, The Financial Times, 28
December, pp. 11.
Trendy Japanese girls drive global fad market, The Honolulu Advertiser. (1997,
June 8) Los Angeles Times, pp. 1, 5A.
Triandis, H. C. (1989), “The self and social behavior in differing cultural contexts”,
Psychological Review, Vol. 96 No. 3, pp. 506–520.
Triandis, H. C. (1990), “Cross-cultural studies of individualism and collectivism”,
In J. Berman (Ed.), Nebraska Symposium on Motivation, 1989 (pp. 41–133).
Lincoln: University of Nebraska Press.
92
Triandis, H. C. (1994), “Our culture influences who we are and how we view
social behavior”. Culture and social behavior. New York: McGraw-Hill.
Triandis, H. C., McCusker, C., & Hui, C. H. (1990), “Multimethod probes of
individualism and collectivism”, Journal of Personality and Social
Psychology, Vol. 59 No. 5, pp.1006–1020.
Triandis, H.C. (1998), “Vertical and horizontal individualism and collectivism”.
Advances in International Comparative Management, Vol. 12, pp. 7–35.
Tse, D.K. (1996), “Understanding Chinese people as consumers: past findings and
future propositions”. In: M.H. Bond (ed.) The Handbook of Chinese
Psychology. Hong Kong: Oxford University Press (China).
Tu, Weiming. (1992), “The Confucian Problematique: An Overview”, In Tu
Weiming, M. Hejtmanek, & A. Wachman (Eds.) The Confucian World
Observed, Honolulu, HI: University of Hawaii Press.
Tully, S. (1994), “Teens: the most global market of all”, Fortune, Vol. 129 No. 10,
pp. 90.
Twitchell. J.B. (2003), Living It Up: America’s Love Affair with Luxury, Columbia
University Press, New York, NY.
Usunier, J.C. and Lee, J.A. (2005), Marketing across Cultures, 4th ed., FT Prentice-
Hall, Harlow.
Veblen, T. (1934), The Theory of the Leisure Class. New York: Random House.
Veblen, T.B. (1899), The Theory of the Leisure Class, Boston: Houghton Mifflin.
Verhallen, T.M. (1982), "Scarcity and Consumer Choice Behavior", Journal of
Economic Psychology, Vol. 2, No. 2, pp. 299-321.
Vigneron, F. & Johnson, W.L. (1999), “A Review and a Conceptual Framework of
Prestige-Seeking Consumer”, Academy of Marketing Science, No. 1, pp. 1-15.
Wallendorf, M. & Arnould, J.E. (1998), “My Favorite Things: A Cross-Cultural
Inquiry Into Object Attachment”, Possiveness, and Social Linkage”, Journal
of Consumer Research, Vol. 14 (March), pp. 531-547.
Walters, D. (1994), Quantitative methods for business, USA: Addison-Wesley.
Watson, J.J. (2003), “The relationship of materialism to spending tendencies, saving ,
and debt”, Journal of Economic Psychology, Vol. 24, pp. 723-739.
Weber, M. (1963), The religion of China, New York: Free Press.
93
Weiss, M. (2003), “To be about to be”, American Demographics, September, pp.
29- 36.
Wells, W.D. & Anderson, C.L. (1996), “Fictional materialism”, in Corfman, K.P and
Lynch, J.G. Jr (Eds), Advances in Consumer Research, Vol. 23, Association
for Consumer Research, Provo UT, pp. 120-126.
White, M. (1993), The Material Child Coming of Age in Japan and America, The
Free Press, New York, NY, pp. 256.
Wong, Y.N. & Ahuvia, C.A. (1988), “Personal taste and family face: luxury
consumption in Confucian and Western Societies”, Psychology & Marketing,
Vol. 15 (August) No. 5, pp. 423-441.
Woodruffe, R.H. (1997), “Compensatory consumption: why women go shopping
when they’re fed up and other stories”, Marketing Intelligence & Planning,
Vol. 15 No. 7, pp. 325-334.
Wysocki, B. (1997), “The global mall: in developing nations, many youths splurge,
mainly on US goods- flush with cash and plastic, they load up on Levi’s and
tune in to MTV –a lot of ‘Little Emperors’, The Wall Street Journal, (Eastern
edition), 26 June, pp. A1.
Yamaguchi, S. (1994), “Empirical evidence on collectivism among the Japanese”,
In U. Kim, H. C. Triandis, C. Kagitcibasi, S-C. Choi, & G. Yoon (Eds.),
Individualism and collectivism: Theory, method and applications (pp. 175-
188). Newbury Park, CA: Sage. pp. 175–188.
Yang, C. K. (1963), “Introduction”. In The religion of China [by Max Weber] (pp.
xiii-xliii). New York: Free Press.
[Word Count: 21,496]