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Tools & Processes to Efficiently Audit ExpensesA Solution Series Webcast


Value Pillars

Controls & Compliance

Adhering to policy and regulatory requirements

Employee Experience

Enhancing job satisfaction and productivity

Spend Governance

Managing your organization's funds effectively

Expansion & Optimization

Enabling agility for opportunity


Industry Data

What Your Peers Say About Audit Efficiency

28%more efficient auditing staff

by companies leveraging

SAP Concur automation

15%of expense reports are audited.

Most audit time is spent

verifying receipt amounts; it is

not uncommon for

organizations to use temporary

staff to help verify peak

volumes of receipts

24%of exceptions stem from

mis-categorizations of

expense types



Facilitating Ongoing Evaluation

Does your travel policy have any

advanced booking recommendations?

Do you vary recommendations for different

types of travel - like emergency response?

How are your policies enforced?

Do you review booking data for misuse or

areas of opportunity for education?

How many times is an expense report

touched in your approvals process?

Which expenses are causing the most

frequent exceptions?


• Govern and optimize spend across

business units

• Reduce IT costs

• Stay compliant and avoid penalties

• Monitor spend health

Prepare Your Organization

for Growth & Change

Platform & Vendor

Consolidation

Adherence to

Industry Best Practices


What’s the impact on your organization?

Improve

Audit Efficiency

• Calculate the cost of an audit with your

data around the time that it takes to audit

an expense report and the total number of

expense reports


What’s the impact on your organization?

Improve

Audit

Efficiency

ExpenseItDetect

Audit

Expense

Drive Consultative

Intelligence


Reduce

Internal

Auditor Effort

Use Pre-Authorized

Spend Requests

To Match Actual

Requests

Increase

Data Entry

Accuracy

Use Data

To Identify

Areas for

Improvement


Best Practices

Provide Training

and Support for

Employees

Update Configuration

to Reduce Risk and

Reflect Current

Business Needs


Does your organization experience these challenges?

Lack of automation and visibility across spending channels.

Operational interruptions affect ability to plan.

Wasted resources and risk of running out of budget before year end.

Wasted time reallocating budgets to make up for misses.

Inability to correct mistakes and understand the causes of over-spending.


You can’t control what you can’t see.

Three roadblocks to getting the data you

need to manage employee spending.


A solution that puts insights and control in everybody’s hands.

Give finance and budget managers the tools to put spending data to work.

See budget amounts with enough time to influence them

Empower budget owners with:

A single look at T&E and invoice spending

Ability to see what’s spent and what’s coming up

Empower Finance

To effectively manage budget targets and costs

Optimize spend to allocate it wisely

14PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ 14

Customer Interview - Geisinger

Ashley Lehman

About Me

▪ Employed with Geisinger’s Accounts Payable team since 2008 and Concur

Administrator since 2016.

About Geisinger

▪ As one of the nation’s largest health service organizations, Geisinger serves

residents throughout Pennsylvania through an integrated health system. In the

past century, we’ve grown to include numerous hospital campuses, community

medicine clinics, two research centers, a medical school, and a health plan.

▪ We use Request, Travel, Expense, TripLink, Drive, Intelligence, Service

Administration (Travel & Expense), the User Support Desk, and our newest

solution, Budget!


▪ Before

o Using a paper reimbursement process and a limited

P-card program of about 200-300 cards (with paper

statements!)

o Only allowed 100 MCC codes with our bank, causing

continual maintenance.

▪ In October 2016, we implemented Concur, and a 6,000+

CBCP corporate card program.

▪ Now

o About 25% of our employees have corporate cards!

o We only restrict 100 MCC Codes thanks to the

added visibility and control.

Customer Interview Geisinger’s P-Card / Corporate Card Strategy


▪ Before

o Prior to Concur Budget, we tracked balances in our ERP

system

o Using two systems allowed for overspend and frustration

- for us in Finance and for the employees!

▪ We have about 24,000 employees, including over 3,400

physicians and advanced practitioners, who receive CME

funds yearly. So we implemented Concur Budget in 2019 to

manage their funds.

▪ Now

o Now, Audit rules in place to prevent report submission if

over budget and access to their balances in the palm of

their hands!

Customer Interview Using Budget to Manage, Track,

and Audit Spend


Customer Interview Balancing User Experience with Ensuring Compliance

▪ Goal of Corporate card program:

Opportunity to Employees

o Freedom to travel or access to funds

▪ Staying true to policies and compliance

▪ Audit Rule Debate – hard stop or soft

warnings


Increase

Audit Efficiency

How many times is an expense report

touched in your approvals process?

Which expenses are causing the most

frequent exceptions?

How much time does it cost you to

conduct an audit?

What is your corporate card

adoption percentage?

Questions?

Thank You.


▪ ARC-GBTA Study

▪ 2018 IDC Report

▪ 2016 SAP Concur Customer Data

▪ IOFM

Resources

https://www2.arccorp.com/about-us/newsroom/2018-news-releases/pr20180913/

https://concur.highspot.com/items/5bb699291aab550d33bf77bd#18

https://www.iofm.com/ap/travel-expense/automation/the-key-to-smarter-te-expense-auditing

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