1 The Power of Culture and The Power of Culture and Values in Project Success Values in Project Success June 18, 2013 PMI NJ Chapter Meeting Jeff Harmon www.BrillianceWithinCoaching.com
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The Power of Culture and The Power of Culture and Values in Project SuccessValues in Project Success
June 18, 2013
PMI NJ Chapter Meeting
Jeff Harmonwww.BrillianceWithinCoaching.com
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The Case
Unleashing Your Team’s Potential
A Values Driven Project Team
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The Case
Culture = Values, Beliefs and behaviors of a group
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The Case
S&P 500
Average Annualized Return 16.39%
Average Annualized Return 4.12%
BCWF
The Best Companies to Work For engender high levels of employee engagement and commitment, because the leaders of these organisations focus on meeting employee’s basic needs and satisfying their growth needs: they focus on helping their employees feel happy and fulfilled.
The Top 40 Best Companies to Work For (USA)
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FOEAverage Annualized Return 13.10%
S&P 500Average Annualized Return 4.12%$140m
$280m
$420m
$560m
Portf
olio
Val
ue
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Firms of Endearment focus on meeting all stakeholders needs. The four pillars of FoE are Conscious Leadership, Conscious Culture, Stakeholder Integration and a Higher Purpose supported by Core Values.
Eighteen Firms of Endearment
The Case
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The Case
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A Leader’s Big Questions
•How to motivate and keep talent?•How to get results and be presentto the needs of all stakeholders?•How to increase innovation, creativity, quality and customersatisfaction?•How to increase accountability,openness and trust?•How to handle conflict?•How to improve cooperation betweenvirtual teams?
The Case
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“Trust always affects two outcomes – speed and cost. When trust goes down, speed will go down and cost will go up. When trust goes up, speed will also go up and cost will go down. It’s that simple, that real, and that predictable.” Speed of Trust –Stephen Covey
The Case
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“Commitment is enhanced when all those involved share a common vision and values. Shared values build trust, and trust gives employees responsible freedom. Responsible freedom unlocks meaning and creativity. True power lies not in the ability to control but in the ability to trust.” –Richard Barrett
The Case
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WARNING
•Don’t start unless you’re committed
•Incongruence with Organization
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The Mindset
Visions, Plans, Strategies, Goals, Structure, Systems
Reason, Logic
Habits, Attitudes, Traditions, Values,
Beliefs, Fear
Spirit, Emotion
Culture beats Strategy – every time!
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Culture & ValuesIn Practice
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Working Group
orTeam?????
In Practice
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In Practice
What is the current reality of this team? Is it a team or a working group?
What are the compelling reasons for us to build and sustain a team?
What time, energy and resources would this process take?
QUESTIONS TO ASK TO DETERMINE CULTURE INVESTMENT
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In Practice
Activity:Personal Values Assessment
FORM STORM NORM PERFORM
STORM to FORM NORM PERFORM
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In Practice
3 Step Approach1.Identify Personal Values2.Team Values/Desired Culture3.Aligned Behaviors
In Practice
Team Culture & Wanted Behaviors
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Example - Netflix
Desired Team Values BehaviorsJudgment • Separate what must be done well now and
what can be improved later• Make wise decisions despite ambiguity
Communication • Listen fully, instead of reacting fast• Maintain calm poise in stressful situations
Impact • Exhibit bias to action and avoid analysis-paralysis
• Focus on great results, not the process
Innovation • Re-conceptualize issues to discover practical solutions to hard problems
• Challenge assumptions when appropriate and suggest better approaches
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In Practice
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In Practice
• Culture = Values, Beliefs, Behaviors of a group• Culture trumps strategy – every time• Think roots healthy roots = lots of fruit• Four Steps:
1. Accept the power of culture & make part of your agenda2. Project team or working group???3. Start with yourself4. Storm to Form
Summary
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In Practice
What will you be doing as a result of today’s workshop?
Personal Values Select the Top 7 Personal Values
Accountability
Achievement
Adaptability
Ambition
Attitude
Awareness
Balance (home/work)
Being the best
Caring
Coaching Mentoring
Commitment
Community Involvement
Compassion
Competence
Conflict Resolution
Continuous learning
Cooperation
Courage
Creativity
Dialogue
Ease with uncertainty
Enthusiasm
Entrepreneurial
Environmental
Efficiency
Ethics
Excellence
Fairness
Family
Financial stability
Forgiveness
Friendships
Future generations
Generosity
Health
Honesty
Humility
Humor/fun
Independence
Integrity
Initiative
Intuition
Job security
Leadership
Listening
Making a difference
Open communication
Openness
Patience
Perseverance
Professional Growth
Personal fulfillment
Personal growth
Power
Recognition
Reliability
Respect
Responsibility
Risk‐taking
Safety
Self‐discipline
Success
Teamwork
Trust
Vision
Wealth
Well‐being
Wisdom
Values Development Exercise In this exercise you are asked to choose your top three values from the ten you originally chose above and to start to examine why these are so important to you. Completing this will help you think more about how these values influence your actions and understand why you may respond in a certain way if someone acts in a manner that goes against one of these values. From the 7 values chosen, think about the three that are most important to you? Write them in the spaces below.
Why do you believe that this value is important to you?
Recall a moment in your life when you really lived this value. What behaviors did you exhibit that support this value?
How might you react if this value was not being honored by others? Describe your feelings, thoughts and actions.
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