The PMO & project stakeholder management

The PMO & project stakeholder engagement

• Name | Louise Worsley

• Web | www.pi3.co.za

• Email | [email protected]

The role of the PMO in project stakeholder engagement

PMO – facilitator or broker?

Tools, approaches and styles

What should the PMO do …and not do…to support stakeholder engagement?

Projects

The businessSponsor

Project board

Resources

PMO

PMO

PMO

PMO

Stakeholder confusion

Valuefocus

Cost focus

Portfolio selection

Operational management

Change management

Project management

Strategy

Operations

Sponsorship and

governance

Change disciplines…

Valuefocus

Cost focus

Portfolio selection

Operational management

Change management

Project management

Strategy

Operations

Sponsorship and

governance

Programme MO

…To Project Office types

Change MOProject MO

Portfolio MO

What’s right for you?

1 What should a PMO:• Do?• Not do?• Not sure?

2 What are you doing ?Need to do more of?

PMO as a broker

Senior management

Projects

PMO facilitation

AlignmentTranslationNegotiation

Coordination

• Tools • Systems • Documents

• Project methods• Knowledge sharing forums• Formal training• PM appointment

• Status reporting • Governance• Lessons learned practices• Personal experience

Retrospective learning Prospective learning

PMO brokering

Adapted from: Julian, J., 2008.

“The involved and the affected...” Ulrich 1983

“An individual, group or organization who may affect, be affected by, or perceive itself to be affected by a decision, activity or outcome of the project” PMBoK 5 2013

Who is a stakeholder?

Role-based

Agenda-based

Promote a stakeholder mind set

• Governance

• RACI facilitation

• The stakeholder wheel

Key

Peripheral

Supportive

Involved

The stakeholder wheel

Adapted from: Bourne, L., and D.H.T. Walker. 2005.

Key

Peripheral

Supportive

Involved

The stakeholder wheel

Agenda-based

Role-based

Adapted from: Bourne, L., and D.H.T. Walker. 2005.

Agenda-based

Role-based

Numbers of stakeholders

Co

mp

lexi

ty o

f en

gage

men

t

Update training materials

Introduce Windows 10

Implement a new sales

commission scheme

Change personnel

terms & conditions

Build a nuclear power

station

Types of project

Stakeholder-neutral

Stakeholder-sensitive

Stakeholder-led

Source:Reggie Springleer, Manager: Industry Transition,City of Cape Town

Implementation is accepted Supported by taxi people

Adapt & enable people and processes to match stakeholder & project types

Co

mp

lexi

ty o

f en

gage

men

tEngagement approaches

Stakeholder-neutral

Stakeholder-sensitive

Stakeholder-led

Numbers of stakeholders

Information seeking

Information giving

Coordination

Persuasion

Inspire action

Marketing

Source: Jones, T. 2015.

Chevron, Ready to refuelPMI Network, 2015

Monitor the engagement

http://www.pmoconference.co.uk/

If stakeholders matter – then their engagement must affect the projects running in your organisation

1 Promote a stakeholder mindset

2 Adapt & enable people and processes to match stakeholder & project types

3 Monitor the engagement

Stories borrowed from…• Reggie Springleer, Manager Industry Transition, City of Cape Town

And many, many others…

Bourne, L., and D.H.T. Walker. 2005. “Visualising and mapping stakeholder influence.” Management Decision 43(5): 649–60.

Jones, T. 2015. “Ready to refuel.” PMI Network 29(11): 36–43.

Julian, J., 2008. How project management office leaders facilitate cross‐project learning and continuous improvement. Project Management Journal, 39(3), pp.43-58.

OGC, 2008. Portfolio, Programme and Project Offices, TSO

Pemsel, S. and Wiewiora, A., 2013. Project management office a knowledge broker in project-based organisations. International Journal of Project Management, 31(1), pp.31-42.

Worsley, LM. (2016): Stakeholder-led project management, Changing the way we manage projects, Business Expert Press

Thank you!

https://za.linkedin.com/in/picubed @worsley_louise

• Name | Louise Worsley

• Web | www.pi3.co.za

• Email | [email protected]