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The Perfectionist’s Bathroom What does it take to get a User Focused Design process introduced into a large Australian Health Insurer – some pitfalls, some observations and just a little bit about bathroom design. Tuesday, 6 September 2011
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The perfectionists bathroom

May 27, 2015

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glynthomas

The Perfectionist’s Bathroom


What does it take to get a User Focused Design process introduced into a large Australian Health Insurer – some pitfalls, some observations and just a little bit about bathroom design.
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Page 1: The perfectionists bathroom

The Perfectionist’s Bathroom

What does it take to get a User Focused Design process introduced into a large Australian Health Insurer – some pitfalls, some observations and

just a little bit about bathroom design.

Tuesday, 6 September 2011

Page 2: The perfectionists bathroom

My dad

Tuesday, 6 September 2011

Page 3: The perfectionists bathroom

Nothing.

Tuesday, 6 September 2011

Page 4: The perfectionists bathroom

except further decay

sorry dad ... I had to show these ...

Tuesday, 6 September 2011

Page 5: The perfectionists bathroom

“The perfect is the enemy of the good.”

VOLTAIRE

Tuesday, 6 September 2011

Page 6: The perfectionists bathroom

web project

BUSINESS

TECHUSER

THE MANDATORY VENN DIAGRAM

Tuesday, 6 September 2011

Page 7: The perfectionists bathroom

Usability will slow everything down

Tuesday, 6 September 2011

Page 8: The perfectionists bathroom

Our task was not to change the business but bring user needs

into focus.

Tuesday, 6 September 2011

Page 9: The perfectionists bathroom

Perhaps it will speed it up ...

Tuesday, 6 September 2011

Page 10: The perfectionists bathroom

“You can use an eraser on the drafting table or a sledge hammer on the

construction site.”FRANK LLOYD WRIGHT

Tuesday, 6 September 2011

Page 11: The perfectionists bathroom

Our principles?5 min sketch test iterate

Tuesday, 6 September 2011

Page 12: The perfectionists bathroom

Our principles?5 min sketch test iterate

Document all problems but keep moving

Tuesday, 6 September 2011

Page 13: The perfectionists bathroom

Our principles?5 min sketch test iterate

Document all problems but keep moving

Engage stakeholders early and often

Tuesday, 6 September 2011

Page 14: The perfectionists bathroom

Our principles?5 min sketch test iterate

Document all problems but keep moving

Engage stakeholders early and often

Share the UX love

Tuesday, 6 September 2011

Page 15: The perfectionists bathroom

Our principles?5 min sketch test iterate

Document all problems but keep moving

Engage stakeholders early and often

Share the UX love

Don't be precious

Tuesday, 6 September 2011

Page 16: The perfectionists bathroom

Our principles?5 min sketch test iterate

Document all problems but keep moving

Engage stakeholders early and often

Share the UX love

Don't be precious

Let's find the quick fixes - the screw loose

Tuesday, 6 September 2011

Page 17: The perfectionists bathroom

Please, don’t forget mydad’s bathroom ...

Tuesday, 6 September 2011

Page 18: The perfectionists bathroom

Thank you

@glynthomas

Tuesday, 6 September 2011