The Passenger Ticket

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AIRLINE OPERATIONS

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Passenger Air Tickets

A printed document issued by the carrier thatserves as the contract of carriage between thecarrier and the passenger.

- authorizes carriages for both the passengerand his baggage between the points named andvia the routing indicated.

- indicates important information like the

class of service, the air carrier, flight numbers,significant dates, and the conditions of thecontract of carriage.

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Composition of an Air Ticket

Audit Couponcontains the originaldetails of thetransaction. This coupon is kept for accounting

purposes.

Flight Coupon(s)contains the pax itinerary.Each coupon is valid for travel only between the

points named in the Good for Passage area.

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Composition of an Air Ticket

Agent Couponserves as the agencys copy andofficial record.

Passenger Couponserves as the passengers

evidence of the contract of carriage. It contains thedetails of the transaction and is similar to a receiptfor money paid.

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Air tickets may also contain additional pages

Such as:

- terms and conditions of contract of

carriage- limitations of carrier's liability

- general information of check-in time

- reconfirmation requirements

- carriage of dangerous goods and the like.

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Manual VS. Automated Ticketing

Manual

Low cost but labor intensive

Entries are written manually on the ticket

Automated Ticketing

High Cost in terms of

software licenses, hardware, network installationtraining and support

No written entries

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Purpose for the implementation

ofautomated air ticketing

1.To ensure that passengers are not delayed in route

2. To see that governmental regulations regardingthe display of taxes are observed and,

3. To see that unnecessary costs to the carriers and

agents issuing the tickets are avoided.

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1. Accurateand detailed sales reportson airline bookings;

2. Capability to edit a ticket, and have the ticket saved in alocal database and preview it before finally printing, thus

minimizing errors arising from manual work and pavingthe way for efficient customer service;

3. Improvement regarding the level of service provided tousers and, at the same time, reduce or eliminate

operating subsidies; and

4. Eliminates the possibility of fraud, and help in reducingfare evasion.

Advantages of Automated Ticketing:

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Paper VS. Electronic Ticket

Paper Ticket

- the pieces of paper that contain the exact flight

information and are labeled as flight coupons.(Tickets are inpaper form)

Electronic Ticket (E-ticket)- an innovative way of issuing travel documents, which

eliminates paper and creates an electronically held record ofthe transaction.

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Advantage(s) of Paper tickets:With paper tickets, the passenger can

check the schedule of their flight, and othersuch information indicated in the ticket.

Disadvantage(s) of Paper tickets:

It costs an airline more money to producepaper tickets, and some airlines are taking intopractice of passing those costs on to thepassengers. Few airlines and agencies alreadysurcharge paper tickets, and others are expectedto follow suit.

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Advantage(s) of E-tickets:

It is safe. An electronic ticket cannot get lost, stolen,or left behind.

It is more practical. Should you have a change inmind and/or in preference, changes can be made inyour electronic ticket over the telephone withoutany hassle for both the passenger and the agentissuing the ticket.

It is relatively faster. Passengers no longer have to gothrough the hassle of collecting the ticket fromticketing offices.

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Disadvantage(s) of E-tickets:

With an electronic ticket, thepassengers ticketinformation is held within the airlines reservationsystem. Passengers will only be given a copy of theitinerary and the contract of carriage.

International travel often involves using paper ticketsinstead of electronic ones because in some countries,paper tickets will serve as a legal documentation andphysical proof of onward or return transportation forimmigration purposes.

E-tickets are especially disadvantageous in the eventwhen computer reservation systems are down, orwhen operational problems occur within an airline.

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