The Partnership Scorecard

- Measure, maximise and marvelThe Partnership Scorecard™

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WHY do we need The Partnership Scorecard™?

• Organisations live and die by the effectiveness of relationships – internal or external

– High Trust = High Speed & Low cost– Low Trust = Low Speed & High cost

• Intangible aspects are often the reason relationships start to deteriorate

• The Partnership Scorecard™ is as an ‘early warning system’ for your business relationships

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WHAT is The Partnership Scorecard™?

• The Partnership Scorecard™ measures specific role-based flows of value within, or between, organisations

• Value flows can be:– Part of the ‘contract’ - also called tangible flows– Expected, but not formalised – also called intangible flows

• Specific and observable measures are included in the scorecard

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What does The Partnership Scorecard™ look like

Red role: Client OrganisationBlue role: Service Provider

• Clear description of WHAT is delivered

• Clear description of WHO is responsible for delivery

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Red role: Client OrganisationBlue role: Service Provider

• Translating deliverable to electronic survey QUESTION

• Clear identification of WHO will determine performance

• Rating of how WELL it is currently being delivered

What does The Partnership Scorecard™ look like

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How is it developed?

1 2 3

• The Partnership Scorecard™ Process

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Outcomes

• Clear agreement of what is important to all roles

– Tangible (contractual)– Intangible (non-contractual)

• Clear and actionable areas for improvement identified for each role

– ‘What I can do to improve the relationship’

• A scorecard for the overall relationship– Clear direction of specific actions which will

increase trust– High trust = High speed and Low Cost

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Client Feedback

• “…my experience with the workshop and it's outcomes is that it was a VERY worthwhile day...in that it very quickly identified gaps in relationship and value flows.”

• “…when my colleagues in the office asked me what it was all about, I suggested it was ‘reality modelling’, that is, we were modeling what actually happens.”

• “…this is a great way of dealing with intangibles…not just ‘tree hugging’…gets down to role level accountabilities.”

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Want to know more?

• Visit: www.irm.com.au• Ask a question: www.irm.com.au/contact.htm

www.irm.com.au/partnership_scorecard.htm