The Owner's Experience - 6/13/16

mi l lenniumspasalon.com | meevo.com

THE OWNERS EXPERIENCE


Robert MaconiVice President of Enterprise SalesMillennium Systems International

YOUR PRESENTER

mil lenniumspasalon.com | meevo.com

GOTOWEBINAR OVERVIEW

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Topics We’ll Be Covering

My Owner’s Experience Focusing on the Clients Focusing on the Team Focusing on the Business Reports on Your Time


My Business

Millennium

SUCCESS

It’s that simple.


“One of the most difficulthurdles to overcome as an owner,

is finding time to be an owner.”


Focus your attention on clients, and they will take the time to visit your business.

FOCUSING ON THE CLIENTS



Points/Rewards Program

Reward Client Loyalty

Analyze Your Business



Birthday Promos

Target Specific Clients

Use Client Selection to GenerateSpecific Lists of Clients

New Client Welcome Promos

Thank You Promos



eGift

Make Your Business Convenient

WebOpenings

These are also great for generating revenue for your business, and increasing employee productivity!

Online Booking 2.0


Take the time to acknowledge team members:They will appreciate it, and work harder.

FOCUSING ON THE TEAM



The Real Time Monitoring Station

Analyze Each Employee’s Productivity

Analyze Each Employee’s

Average Ticket

Locate their Rebook

Percentage

Teach Them How to Use This Tool to

Be Proactive

Analyze Individual

Productivity Against the

Classification

Encourage them to Offer Add-Ons,

Up-sell, Cross-Sell, and

Sell Retail



Real Time Monitoring Station

Analyze Service Revenue vs. Sales

EstimateToday’s Service

Sales



Appointments Menu

Estimated Service Sales

Tomorrow’s Estimated Service SalesProjected Cash Flow



Register Menu

Sales Statistics

Analyze This Month vs. Same Time Last Year

Analyze Today vs. This Week

Analyze This Year vs. Last

Year


Set-up alerts to keep your eyes,and ears, at the business.

FOCUSING ON THE BUSINESS



Specific Client is Booked for Any Service

GC is Sold with Price Less than Value

Refund is Given

GC is Redeemed by Someone Other than Original Purchased For

An Employee Punches in Late


We all lead busy and hectic lives. Millennium makes it easy for us to monitorour business, and stay on top of things.



REPORTS ON YOUR TIME

Have your Reports Automatically

Printed Saved E-mailed



AQ230: Appointment Cancellations

AQ210: Missed Opportunity Listing

AQ201: New Client Listing

MR126: Liabilities About to Expire

AQ070: Appointment Recall Listing



MR075: Refunds Given

MR225: Package/GC Variance

MA200: Growth Indicators Analysis

MA225: Sales Statistics

MR080: Register Summary


THE ACTION PLAN

Goal Actions Measurable Objectives Target Date

Drive Revenue through Client Loyalty

Set up a Points/Rewards Program based on the Current Needs

Use the MR230 to See How Many Points are Earned within a Time Period


Set up Coupons and Discounts and Use Client Selection to Find the Clients

Use the MR025 to View Coupon Usage within a Time Period


Utilize WebOpening and eGift to Give Clients a Quick and Easy Way to Access Your Business

Use WebOpening & eGift Sites to Analyze How Much Revenue They Have Generated for Your

Business

Improve Employee Performance through

Reviews and Rewards

Analyze Your Teams Productivity, Average Ticket, and Rebooking Numbers and Reward those

Employees who go Above and Beyond

Use the Real Time Monitoring Station, along with the Front Desk Productivity Screen, to view

this Information Daily, Weekly, and Monthly

Increase Business Sales

Analyze Estimated Service Sales vs. Actual Sales; Analyze how This Year Stacks up Against Last Year

Use the Sales Statistics Screen, along with the Estimated Service Sales Screen to Monitor

these Numbers Frequently

Set Up Your Report Scheduler

Determine which Reports need to be E-Mailed, Printed, and Saved so Millennium can do the Work

for You

Keep Track of Your Business when Your Not There, and Make Sure That Your Numbers are

Matching Up


SUMMARY

My Owner’s Experience Focusing on the Clients Focusing on the Team Focusing on the Business Reports on Your Time


CONTACT USFor Information about Millennium or Meevo

[email protected]

For questions about today’s [email protected]

mailto:[email protected]

mailto:[email protected]


The Owner's Experience - 6/13/16

Education