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The North Carolina Institute Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School of Public Health Office of Continuing Education [email protected]
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The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

Dec 20, 2015

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Page 1: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health

Making Good Choices About Training and

Education

Steve A. Hicks, Ed.D. University of North Carolina

School of Public HealthOffice of Continuing Education

[email protected]

Page 2: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health2

Is Training the Solution?

Knowledge & Skills

Job Expectations

Environment & Tools

Feedback

Motivation/Incentives Performance

Page 3: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Evidence: Workplace Performance

1. Do I know what is expected of me at work?

2. Do I have the resources and materials to do my job right?

3. Do I have the opportunity to do what I do best every day?

4. In the last 7 days have I received recognition or praise for doing good work?

Buckingham & Coffman, 1995

Page 4: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health4

5. Does my supervisor or someone at work, seem to care about me as a person?

6. Is there someone at work who encourages my development?

7. Do my opinions seem to count?8. Does the mission/purpose of my

company make me feel my job is important?

Evidence: Workplace Performance

Page 5: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health5

9. Are my co-workers committed to doing quality work?

10. Do I have a best friend at work?11. In the last 6 months, has someone at

work talked to me about my progress?

12. In the last year, have I had opportunities at work to learn and grow?

Evidence: Workplace Performance

Page 6: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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A Strong Case

• 1,2,3,4,5,6 have the strongest correlation to organizational performance

• 1,2,3,5,&7 have the strongest correlation to job satisfaction and retention

• How many relate to lifelong learning?

Page 7: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Opportunities for Workplace Training and Development• Individual training

– Classroom– Self-paced learning (e.g., CBT)– Simulations (e.g., drills)

• Performance Development Plans• Orientation/On-the-job training• Coaching/Mentoring• Project work

Page 8: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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If Training is the Solution…

• How do you decide?

Page 9: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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First Consider: The Goal and Gap

Where you are

Where you

want to be

Page 10: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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So Where Are You Headed?

“If you don’t know where you are going, then any road will take you there.”–Lewis Carroll

Page 11: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Where is Your Gap?

Page 12: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health12

How Do You Decide about Training?

Page 13: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health13

How Would You Shop Today?

Page 14: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Would You Buy a Car from These Guys?

• How about buying training from them?

Page 15: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Vehicle Body Type

• Training Format:– Will it

accommodate you and your plans?

– Degree or non-degree?

– Classroom or online?

Page 16: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Engine and Horsepower

• Instructor:– Does s/he have:

• Experience? • Depth of

knowledge?• Ability to

communicate?• Energy and

enthusiasm?

• Objectives / Competencies

Page 17: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Vehicle Parts

• Content– Is it plain, clear,

need-to-know information?

– Is there not too much and not too little?

– Integrated?

Page 18: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Vehicle Service

• Learner Support:– Do they stand

behind their products?

– Is there truth in advertising?

– Where do you go to get service?

– Are they reliable? Convenient?

Page 19: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Vehicle Safety

• Standards/ Certification:– Is content

reviewed by experts?

– Do they meet standards?

– Is information accurate? From a credible source?

Page 20: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Tires

• Learner Interaction:– Does it smoothly

move you to action?

– Is it engaging?

Page 21: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Test Drive

• Sample– Course materials

• Practice:– Are there

opportunities for practice?

Page 22: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Paint and Trim

• Materials and Resources:– Are they up-to-

date? – High quality?– Available when

you need them?

Page 23: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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AC/Heating Systems

• Atmosphere:– Is the facility

comfortable?– Are beverages

and appropriate meals provided?

Page 24: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Fuel and Oil

• Assessment and Measurement:– Are evaluations

from other learners available?

Page 25: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Brakes

• Breaks:– Do you get a

chance to stretch?

– Ask questions?– Is the content

taught at a reasonable pace?

Page 26: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Price Considerations

• Cost:– What are the

total costs of investment in terms of time, energy, effort, money?

Page 27: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Considerations for Training

• Course Overview/Expectations• Learning Objectives/Competencies• Assessment and Measurement• Resources and Materials• Learner Interaction• Course Technology• Learner Support• Accessibility www.qualitymatters.org

Page 28: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Sifting through Training Opportunities

Page 29: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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Public Health Training…

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publichealthpreparedness.org/

Page 31: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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www.train.org/

Page 32: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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www.asksphere.org

Page 33: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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www.montereyinstitute.org/

Page 34: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

The North Carolina Institute for Public Health34

www.sph.unc.edu/oce/

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Public Health Academy

Page 36: The North Carolina Institute for Public Health Making Good Choices About Training and Education Steve A. Hicks, Ed.D. University of North Carolina School.

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How to Avoid Buying a Lemon

• Seek assistance– University– Practitioners– Instructors

• Review content• References• Sample• Standards

Train.org

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Summary

• Goals—Will it get you there?

• Resources & constraints

• Make informed decisions

• Will it make you a better and safer driver?