1 Osmosis Use Policy Osmosis lets you convert PDF documents into edit-ready PowerPoints (as long as you have the owners’ permission to make nonmaterial changes to the original content). Once the PDF is converted, you can do the following to the PowerPoint: Change page order, flow, or the title. Remove or edit dates. Combine parts of AER decks together for an onsite presentation to a member. Distill a member case study to the most salient points. When working with converted PDFs, keep CEB safe from risk by avoiding the following: Don’t make the finished file available on a public website. Don’t change our marketing materials, especially when members’ brands are involved. We have agreements with many members to use only their name/logo in certain circumstances. Don’t add members’ names or logos to case studies without members’ permission. (Contact Carla Meiner in Legal to discuss how you can get permission). Don’t change the findings/conclusions, statistics/data, or spirit or intent of the content. Keep these best practices in mind when using converted documents: Before distributing converted and edited PPTX files, save files as PDFs because distributing editable CEB IP is risky. Use your best business judgment when using Osmosis. Don’t expose CEB to unnecessary risk, and ensure you follow quality assurance protocols to keep the integrity of CEB’s research and brand. Osmosis files are purged every 24 hours. Be sure to follow safe data handling practices if saving converted documents. Osmosis will continue to evolve with feedback from users, so if you have suggestions we might incorporate into future releases of the tool, e-mail Dave Fisher ([email protected]). As more people use the tool and provide feedback, we will continue to adapt these guidelines as necessary. Note that the process of translating words to the individual letter and graphics to the bit level from a PDF (which may have been built in anything) is CEB Compliance & Ethics Leadership Council The Next Generation of Compliance and Ethics Program Effectiveness From Bolt-On to Built-In Jennifer Kugler SCCE Conference October 2017
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The Next Generation of Compliance and Ethics Program ......Source: CEB 2016 RiskClarity. a Compliance and ethics requirements (training, approvals, documentation, etc.) slow my ability
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Osmosis Use Policy
Osmosis lets you convert PDF documents into edit-ready PowerPoints (as long as you have the owners’ permission to make nonmaterial changes to the original content). Once the PDF is converted, you can do the following to the PowerPoint:✔ Change page order, flow, or the title.✔ Remove or edit dates.✔ Combine parts of AER decks together for an onsite presentation to a member.✔ Distill a member case study to the most salient points.
When working with converted PDFs, keep CEB safe from risk by avoiding the following:✖ Don’t make the finished file available on a public website.✖ Don’t change our marketing materials, especially when members’ brands are involved. We have agreements with many members to use only their name/logo in certain circumstances.✖ Don’t add members’ names or logos to case studies without members’ permission. (Contact Carla Meiner in Legal to discuss how you can get permission).✖ Don’t change the findings/conclusions, statistics/data, or spirit or intent of the content.
Keep these best practices in mind when using converted documents:➤ Before distributing converted and edited PPTX files, save files as PDFs because distributing editable CEB IP is risky.➤ Use your best business judgment when using Osmosis. Don’t expose CEB to unnecessary risk, and ensure you follow quality assurance protocols to keep the integrity of CEB’s research and brand.➤ Osmosis files are purged every 24 hours. Be sure to follow safe data handling practices if saving converted documents.
Osmosis will continue to evolve with feedback from users, so if you have suggestions we might incorporate into future releases of the tool, e-mail Dave Fisher ([email protected]). As more people use the tool and provide feedback, we will continue to adapt these guidelines as necessary. Note that the process of translating words to the individual letter and graphics to the bit level from a PDF (which may have been built in anything) is
CEB Compliance & Ethics Leadership Council
The Next Generation of Compliance and Ethics Program Effectiveness
From Bolt-On to Built-In
Jennifer Kugler
SCCE Conference
October 2017
2
A Framework for Member Conversations
The mission of Gartner’s CEB Leadership Councils is to help executives and their teams harness their growth potential by taking insights from the best companies to save
time and make better decisions. When we bring leaders together, it is crucial that our discussions neither restrict competition nor improperly share inside information.
All other conversations are welcomed and encouraged.
Confidentiality and Intellectual Property
These materials have been prepared by Gartner, Inc. and/or its affiliates (“Gartner”) for the exclusive and individual use of our CEB Leadership Council member
companies. These materials contain valuable confidential and proprietary information belonging to Gartner, and they may not be shared with any third party (including
independent contractors and consultants) without the prior approval of Gartner. Gartner retains any and all intellectual property rights in these materials and requires
retention of the copyright mark on all pages reproduced.
Legal Caveat
Gartner, Inc. and/or its affiliates (“Gartner”) is not able to guarantee the accuracy of the information or analysis contained in these materials. Furthermore, Gartner is
not engaged in rendering legal, accounting, or any other professional services. Gartner specifically disclaims liability for any damages, claims, or losses that may arise
from a) any errors or omissions in these materials, whether caused by Gartner or its sources, or b) reliance upon any recommendation made by Gartner.
Factors Driving Changes in Board Expectations of Compliance and Ethics
External Pressure on BoardsThe Yates Memo and high-profile corruption and privacy failures have pushed the Board to be better informed and more active in risk management.
Corporate Investments in Assurance
Boards expect the heavy corporate investment in assurance to facilitate a clear and accurate sense of risk exposure.
Conflicting Risk Information from Assurance Functions
Assurance functions often provide the Board with inconsistent or conflicting opinions on risk exposure.
Dell’s ethics and compliance program embeds compliance training into the broader sales curriculum, which enables
improved employee retention of material and increased performance against sales goals.
Solution Highlights
Business-Oriented Design Principles
A set of functionally-oriented design principles ensures that the training is viewed by functional employees
as something that will help them meet their objectives, and speaks to their natural language, workflow, and objectives.
Targeted Content Sourcing
Collaboration with functional experts allows Compliance to understand the sales (functional) workflow,
enabling function-first design.
Solution-Focused Content Delivery
Structured delivery of content drives two-way dialogue intended to raise solutions that help attendees
better perform their functional tasks while remaining in compliance with company policies.
Company Snapshot
Dell Inc.
Industry: Technology Dell is a privately-owned company headquartered in America that specializes in computer hardware, computer software, IT services, and IT consulting. Dell is one of the largest technology companies in the world, serving customers globally.
Quantitative Feedback from Sales EmployeesNet Promoter Scorea (NPS), Leading From the Front
Dell’s Leading From the Front training received a high Net Promoter Score which aligns with many of the current modules in the sales training curriculum.
Source: Dell, Inc.; CEB analysis.
a A Net Promoter Score is a measure of how likely training participants would be
to recommend the training to others.
Qualitative Feedback from Sales Employees
“Legal director being together (with salesfacilitator) was terrific. He was able tobring cases which result in a richer class.”
Sales Employee
“Leading From the Front gave me trust in our ethical model facing the customer. I’m more confident on our go to market strategy and how Dell is differentiated in the market.”
National Grid’s compliance program shares planned business interactions with key assurance partners to foster operational
collaboration. Better collaboration reduces burden on the business, improves business leaders’ understanding of risk, and
ensures functional partners are allocating resources efficiently.
Solution Highlights
Short-List of Shared Business Interactions
Share planned business interaction with assurance partners to establish transparency and foster operational
collaboration.
Company Snapshot
National Grid
Industry: Utilities National Grid is an international electricity and gas company based in the United Kingdom and northeastern United States. They play a vital role in connecting millions of people safely, reliably, and efficiently to the energy they use.
Business Interactions to Share with Assurance Partners
Share■ Outreach to Liaisons■ Reports to the Board, Senior Leaders, Audit Committee, etc.■ Meetings with Business Stakeholders on Cross-Functional Topics or Risks■ Planned Changes to Process that Impact Other Assurance Functions
Avoid Sharing■ Function-specific interactions (e.g., privacy impact assessment for Data Privacy)■ Last minute interactions or ad hoc meetings with no formal purpose or agenda
After substantive interactions, Etihad assesses business partners’ perceptions of the value Compliance added and the burden
the program created to identify opportunities for improvement.
Solution Highlights
Impact-Oriented Questions
Questions on the impact Compliance created through the engagement—both the value added and the disruption caused—to
better gauge business perceptions and assess Compliance’s performance.
Interaction-Triggered Follow-Up
Timely requests for feedback from specific business partners immediately following a substantive interaction
(e.g., risk assessment, investigation) to receive more actionable feedback on the business’s experience with Compliance.
Process Change Review Criteria
Factors, including feedback volume and patterns, are used to determine when a deeper dive review is necessary to determine
potential process changes.
Company Snapshot
Etihad Airways
Industry: Airlines/ Aviation
As a commercial airline based in Abu Dhabi, Etihad Airways serves more than 85 destinations in 55 countries in Europe, Asia, and the Middle East, and is consistently rated as best airline. Destinations include London, Moscow, Mumbai, Abu Dhabi, Kuwait, and Islamabad. The airline also offers North American services in New York and Toronto.