The New Zealand Positive Ageing Strategy - MSD...Accident Compensation Corporation Ageing carers 8 Ageing with a serious injury 8 Assessment processes for older people 8 Fall prevention

PositiveAgeing

Strategy

The New Zealand

Action Plan1 July 2004 to 30 June 2005

The New Zealand Positive Ageing Strategy Action Planwas published in November 2004 by the Office for Senior Citizens,Ministry of Social Development

Design and Print by Graphetti Ltd

ISSN 1176-0192

This document is available on the following websites:www.osc.govt.nzwww.beehive.govt.nz/ministerlist.cfm (Hon Ruth Dyson)

Links to translations of a Positive Ageing Strategy summaryin Mäori, six Pacific languages and Chinese are available at:www.osc.govt.nz/strategy/

Copies are available from:Office for Senior Citizens, Ministry of Social DevelopmentGround Floor, West Block, Charles Fergusson BuildingPO Box 12 136, Bowen Street, Wellington, New Zealand

Phone: +64-4-916-3758Fax: +64-4-916-3778Email: [email protected]

P O S I T I V E A G E I N G S T R A T E G Y A C T I O N P L A N 1

The New Zealand Positive Ageing Strategy launched in 2001 demonstrates the

Government’s commitment to older people. The Strategy encourages older people to

participate in their communities and recognises the value of their knowledge, skills

and experience.

It gives me great pleasure to launch the fourth New Zealand Positive Ageing Strategy

Action Plan 2004/2005. This is the second Action Plan with which I have been

associated as the Minister for Senior Citizens, and it represents a significant achievement

in terms of bringing together, in one document, more than 155 projects and initiatives

to be carried out by 41 agencies at central, regional and local government level.

This Action Plan covers the period 1 July 2004 – 30 June 2005. It includes work items

from more regional and local authority contributors than the previous Action Plans,

and reaffirms for me the growing support in New Zealand for the principles and goals

of the New Zealand Positive Ageing Strategy.

I would especially like to acknowledge the work being carried out by many local

authorities around the country and I am very pleased that three district councils are

included in the 2004/2005 Action Plan. Congratulations to South Taranaki and Taupo

District Councils, who along with the New Plymouth District Council, have formally

endorsed the goals of the New Zealand Positive Ageing Strategy by approving positive

ageing plans for their communities. I am also delighted to see that Christchurch City

Council is included in the Action Plan for the first time.

It would be my hope that over the coming year, other local councils will work in

partnership with the Office for Senior Citizens and with older people in their

communities, to promote positive ageing. This will enhance the lives of older people

and make New Zealand a better place to live in, for everyone.

Ruth DysonMinister for Senior Citizens

Foreword Minister for Senior Citizens

2 P O S I T I V E A G E I N G S T R A T E G Y A C T I O N P L A N

Links to Translations of a Summary of the Positive Ageing Strategy:

Mäorihttp://www.osc.govt.nz/positive-ageing-strategy/pas-maori.html

Cook Island Mäorihttp://www.osc.govt.nz/positive-ageing-strategy/pas-cook-island-maori.html

Fijianhttp://www.osc.govt.nz/positive-ageing-strategy/pas-fijian.html

Samoanhttp://www.osc.govt.nz/positive-ageing-strategy/pas-samoan.html

Tokelauanhttp://www.osc.govt.nz/positive-ageing-strategy/pas-tokelauan.html

Tonganhttp://www.osc.govt.nz/positive-ageing-strategy/pas-tongan.html

Niueanhttp://www.osc.govt.nz/positive-ageing-strategy/pas-niuean.html

Chinesehttp://www.osc.govt.nz/positive-ageing-strategy/pas-chinese.html


The Goals of the Positive Ageing Strategy

The 10 Positive Ageing goals were developed through nationwide consultation with older people. They reflect the

priority issues that were identified to improve opportunities for older people to participate in the community in the

ways that they choose. The goals are:

1. Secure and adequate income for older people

2. Equitable, timely, affordable and accessible health

services for older people

3. Affordable and appropriate housing options for

older people

4. Affordable and accessible transport options for

older people

5. Older people feel safe and secure and can

“age in place”

6. A range of culturally appropriate services allows

choices for older people

7. Older people living in rural communities are not

disadvantaged when accessing services

8. People of all ages have positive attitudes to ageing

and older people

9. Elimination of ageism and the promotion of flexible

work options

10. Increasing opportunities for personal growth and

community participation.

New Zealand Positive Ageing Strategy Action Plans

The annual action plans are the mechanism by which the New Zealand Positive Ageing Strategy goals and key

actions can be measured and achieved. The action plan describes the work items to be undertaken and co-

ordinated by each agency at central, regional and local level. Work items have been identified by each agency

in response to the changing social environment and to ensure current policies meet the needs and challenges

of an ageing population.

The action plan provides the following information for each work item:

• project name

• objective of the project

• links to the Positive Ageing Strategy goals

• measures of achieving the project objective

• key milestones and timeframes

Each year, Chief Executives of government agencies identify and discuss with their Ministers proposed work

items that form their department’s contribution to the Strategy. Alongside government departments, the

2004/2005 Action Plan includes work items from four local government authorities and one crown entity that

are working towards achieving one or more of the 10 Positive Ageing goals.

Monitoring and Reporting

Monitoring and reporting on progress achieved on work items in the annual action plans occurs at the end of

each financial year, to coincide with regular departmental reporting processes.


Contents

Agency Order of Projects and Reports Page

Accident Compensation Corporation Ageing carers 8

Ageing with a serious injury 8

Assessment processes for older people 8

Fall prevention programmes for older people 9

Falls, function and quality of life: an intervention in residential care 9

Hip protector compliance demonstration sites 9

Implications for ACC of an ageing population 10

Improve knowledge and delivery of ACC and related services 10

Lifetime rehabilitation planning 10

Older people’s working group 10

Rehabilitation pathway for fractured neck of femur 11

Response mechanism for multiple injuries 11

Review of home-based rehabilitation packages of care 11

Archives New Zealand Human Resources – family-friendly policy 12

Ministry of Culture and Heritage Establishment of an online Encyclopedia of New Zealand 12

Establishment of the Tomb of the Unknown Warrior 13

History group publications 13

Office for Disability Issues Review of payments and support to family caregivers of 14

disabled people

Ministry of Education Enabling lifelong learning 14

Office of Ethnic Affairs, Promotion of awareness of ethnic diversity and needs of older 14

Department of Internal Affairs ethnic people

Ministry of Health Ageing in place initiatives 14

Befriending services 15

Dementia care 15

Discussion paper on workforce responses to population ageing 15

Environmental Support Services Framework Project 16

Health of Older People Strategy – progressive implementation 16

Managing the hospital and community interface for older people 17

National Service Specifications for Specialist Health Services for 17

Older People

Quality and safety of support services in the community and 17

residential care settings

Removal of asset testing for long-term care 18

Ministry of Housing Review of the Residential Tenancies Act 18

(Department of Building andHousing from 1 November 2004)

Housing New Zealand Corporation Energy Efficient Retrofit Modernisation Programme 19

Generic Design Briefs 19

Inland Revenue Department Health and Safety Strategy 19

Leadership Framework – mentoring in the workplace 19

Savings Product Working Group 20

Taxation of investment consultations 20

Workforce planning 20



Department of Internal Affairs Community Organisation Grants Scheme (COGS) 21

Lottery funding 22

Review of the Rates Rebate Act 1973 22

Department of Labour Equal Employment Opportunities (EEO) Trust 23

Future of Work Strategy group 23

Workplace issues for older employees 24

Land Transport Safety Authority Austroads project on highway design for older people 24

Driver assessment information project 24

Health screen for drivers project 25

Improvements to older driver re-licensing system 25

Older People and Transport – alternative mobility options project 25

Strategic review and development of Safe with Age course 26

Telephone and internet booking of licence tests 26

National Library of New Zealand Human Resource – policies and practice 26

New Plymouth District Council Health Workshop 27

Housing for Older People – information and resources pack 27

New Plymouth Positive Ageing Trust 28

Positive Ageing Centre – One Stop Shop 28

Positive Ageing Centre of Excellence 29

– Economic Living Standards research project 29

– Retirement research project 29

Wider communication and development project 30

South Taranaki District Council Housing for older people 30

Positive ageing strategy 31

Taupo District Council Access to library services 31

Community safety 32

Housing for older people 32

Positive ageing reference group 32

Rates Postponement Policy 33

Christchurch City Council Housing provision and activity services 33

Library and information services 33

Metropolitan advisor for older adults 33

Parks and waterways access policy 34

Physical activity programme 34

Stay On Your Feet Programme 34

New Zealand Artificial Limb Board Model Pathway of Care for Hospital Management of Amputees 35

Ministry of Pacific Island Affairs Consultation with older Pacific peoples 35

Pacific Economic Development 36

Pacific “Linkage” intergenerational initiatives 36

Pacific workforce development strategy 37

Strategies for Pacific Peoples 37

Support for the Pacific Volunteer Community Co-ordinators – VCCs 38

New Zealand Police Community Adult Continuing Education – Neighbourhood Support or 38

Support Community Patrol



Ministry of Research, Science and Wellbeing and Ageing 39

Technology

Office for Senior Citizens Contribute to research on ageing and ageing issues 39

Ministry of Social Development Elder Abuse and Neglect Prevention Services 39

Interdepartmental network on policy developments affecting 40

older people

Intergenerational initiatives 40

Misuse of Enduring Powers of Attorney 40

New Zealand Positive Ageing Strategy 41

Retirement Villages Act 2003 41

Volunteer Community Co-ordinators (VCCs) 42

Ministry of Social Development Living Standards Research Programme 2004-2005 42

- National Office Management of mature job seekers 42

New Zealand Superannuation Amendment Bill 43

Older People’s Policy Team 43

Response to the 2003 Periodic Report Group Report 43

SAGES – older people as mentors services 43

Social Security Agreements with Cyprus, Hungary, Croatia and 44

Malta

Work and Income (Regional Offices)- Auckland Metro Enhancing staff capacity 44

Fall prevention programme 44

Information to other ethnic communities 45

Information to older Pacific peoples 45

Service delivery to senior clients 45

- Bay of Plenty Community liaison with older people’s organisations 46

Marae services and Pacific peoples’ services 46

Rural home visits 47

Transport options for older people 47

- Canterbury Community liaison 47

Heartlands and outreach service 48

Information to older Mäori and other ethnic groups 48

Seminar for people close to entitlement to New Zealand 48

Superannuation

- Central Community involvement 48

Facilitation meetings 49

Supplementary assistance 49

- East Coast Case manager training 49

Client outreach service 49

Health awareness training for staff 49

Liaison with Elder Abuse and Neglect Prevention Service 50

Co-ordinator

Low cost housing 50

Meetings in familiar surroundings 50

Memorandum of Understanding 51

Pacific Wave/Fono 51

Safety awareness programmes for the older person 51



- Nelson Community expos 52

One Stop Shop 52

Operation Mail Out Westport 53

Rural Services 53

- Northland Access to Work and Income services 53

Development of Case Manager services 54

Health services 54

Housing 54

Interagency and community collaboration 55

Residential Subsidy Unit 55

Staff training and development 56

- Southern Disability Allowance 56

Keeping Independent Now (KIN) Seminars 56

Services for Mäori communities 56

Services to rural communities 57

- Taranaki, Wanganui, King Country Community liaison role 57

Healthy Homes Working Group 57

Literacy research project 58

Mature Employment Services 58

Positive Ageing Forum 58

- Waikato Consistent service to superannuation clients 58

Information brochure for surviving spouses of deceased 59

superannuitants

Information services to older Mäori 59

Liaison with local organisations working with older people 60

Pre-superannuation information dissemination 60

- Wellington Relationships with health services 61

Relationships with housing agencies 61

Relationships with Specialist Services 61

Staff Training 61

Working relationships 62

Sport and Recreation New Zealand Advocacy and sector effectiveness 62

New Zealand Thinksafe Masters Games 62

State Services Commission Human Resources – Work/life balance project 62

State Sector Retirement Savings Scheme (SSRSS) 63

Te Puni Kökiri Capacity building 63

Governance and Appointments 64

Special Housing Action Zones 64

Whänau development 65

Ministry of Transport Review of Older Driver Licensing Policy 65

Total Mobility review 65

Veterans’ Affairs New Zealand Commemorations 66

Development of service delivery 66

Ministry of Women’s Affairs Implementation of the five-year Action Plan for New Zealand 66

Women

NEW ZEALAND POSITIVE AGEING STRATEGY KEY ACTIONS FOR 2004/2005 67

AGENCY PROJECT NAME OBJECTIVE LINK TO POSITIVEAGEING GOALS

CRITERIA / MEASURES OFACHIEVEMENT OF OBJECTIVE

KEY MILESTONES AND TIMEFRAMES


AccidentCompensationCorporation

Ageing carers • Improve supportservices and servicelinks for older people

Goal 5:Older people can feelsafe and secure and can“age in place”

• The needs and issues ofageing carers are identified byfocus groups• Services and service links areimproved

Hold focus groups to identify the needsand issues of ageing carers by December2004

Develop a plan of action addressing issuesby March 2005


Ageing with a seriousinjury

• Increase knowledge ofthe impact of an ageingpopulation on futureservice planning anddelivery

Goal 2:Equitable, timely,affordable andaccessible healthservices for older people

Goal 5:Older people feel safeand secure and can “agein place”

• The needs and issues of olderserious injury claimants areidentified and solutionsgenerated

Review a sample of serious injury claims15 years and over to determine the impactof ageing and changing needs of older peopleby December 2004

Review the serious injury model toconsider the impact of ageing and makerecommendations by June 2005


Assessment processesfor older people

• Work collaborativelywith the Ministry ofHealth to prevent thereoccurrence of falls


• Claimants in pilot areas witha fall related claim are referredto a health professional for afree fall risk assessment andtreatment• Assessment processesevaluated following piloting ofinitiative

Continue to provide fall risk assessmentsfree of charge for older people in Christchurchwith GPs who are members of PegasusPrimary Health Organisation (PHO)

Complete evaluation of the initiative in thetwo pilot areas by end of July 2004

New Zealand Positive Ageing Strategy Action Plan 1 July 2004 to 30 June 2005

Forty-one agencies at central, local and regional level have identified more than 155 work items for the New Zealand Positive Ageing Strategy Action Plan 2004/2005. This

includes actions from central and regional government agencies, several local government authorities and a Crown entity. The work items for central and regional government

agencies are listed in alphabetical order according to agency. Local government authorities are grouped in the middle of the document. Actions undertaken for each work

item will be reported in the New Zealand Positive Ageing Strategy Annual Report for 2004/2005.






Fall preventionprogrammes for olderpeople

• Reduce the number offalls and the severity ofinjury among olderpeople



• Community exerciseprogrammes increased• Factors that reduce oreliminate falls and risks areidentified through programmeevaluation• Safer lifestyles for olderpeople promoted throughimproved knowledge andassistance with injuryprevention

Complete evaluation of Tai Chi based FallPrevention Programme by July 2004

2% of adult population aged 80 years andover active in 10 Tai Chi programmes areoffered the Otago Exercise Programme July2004 to June 2005


and

HealthResearchCouncil

Falls, function andquality of life: anintervention inresidential care

• Assess the impact ofan interventionprogramme on falls,injuries, and quality oflife in residential carefor older people


• Functional status, quality oflife, adverse effects, falls andcost-effectiveness of theintervention programme aremeasured for six months andassessed for positive change

Carry out an intervention programme fromJune 2004 to January 2005 to test the impacton falls, injuries and quality of life of olderpeople in residential care

Complete six-monthly outcomeevaluations between June 2004 andNovember 2005


Hip protectorcompliancedemonstration sites

• Reduce the numberand severity of hipfracture injuries in highrisk, frail older adultsliving in long-term care



• Rates of hip fracture injuriesat pilot sites are lower for thosewearing hip protectors

Complete evaluation of hip protector pilotstudy by July 2004

Based on the evaluation, develop plan ofaction for further roll out of hip protectorprogramme by September 2004




1 0 P O S I T I V E A G E I N G S T R A T E G Y A C T I O N P L A N


Implications for ACC ofan ageing population

• ACC is informed of thelikely impacts on costsand services, for anageing population


• Factors that determine howlong older people take torecover from injury areunderstood

Complete analysis of report on olderpeople’s recovery time from injury and useto develop an action plan by June 2005


Improve knowledgeand delivery of ACC andrelated services

• Improve olderclaimants’ access to ACCand related services

Goal 1:Secure and adequateincome for older people


Goal 10:Increasing opportunityfor personal growth andcommunityparticipation

• Factors considered mosthelpful in rehabilitation andinjury prevention are identified• Feedback from olderclaimants is used to improveinformation material anddelivery of services

Hold focus groups with claimants, supportpeople and advocacy groups on improvingknowledge of services by December 2004

Use feedback from focus groups to developinformation packages on services and accessto services by March 2005

Complete evaluation of informationpackages by June 2005


Lifetime rehabilitationplanning

• Improve planning ofrehabilitation forseverely injured olderpeople


• Lifetime rehabilitation plansare used to inform long-termplanning of entitlements

Complete quarterly reports on lifetimerehabilitation planning for seriously injuredolder people July 2004 to June 2005


Older people’s workinggroup

• Share informationwithin ACC on issuesrelating to ageing


• Working group informedpolicy development byproviding strategic advice andoversight on issues relating toageing

Hold monthly meetings of Older People’sWorking Group in the reporting period toshare information on strategic issues relatedto ageing

Complete quarterly reports on findings ofOlder People’s Working Group meetings






Rehabilitation pathwayfor fractured neck offemur

• Improve therehabilitation of olderpeople with fracturedneck of femur injuries



• Rehabilitation pathwayaction plan developed

Investigate the effectiveness of a clinicalpathway for fractures to the neck of femurfor people 65 years and over

Use findings to develop an action plan forolder people by June 2005


Response mechanismfor multiple injuries

• Improve the responseto claimants aged 65years and older whoexperience multipleinjuries



• Response mechanism ispiloted and evaluated

Complete an interim evaluation byDecember 2004 of a pilot interventionprogramme for older people with multipleinjuries


Review of home-basedrehabilitation packagesof care

• Provide effectivehome-basedrehabilitation carepackages for olderpeople


Goal 5:Older people feel safesecure and can “age inplace”

• Additional care packagesdeveloped in response torecommendations

Review care packages project by August2004

Refine and expand home-based carepackages following the review by September2004

Establish working group to implementreview recommendations by December 2004

Assess the use of a referral system withGPs to avoid unnecessary hospitaladmissions by June 2005





Archives NewZealand

Human resources -family friendly policy

• Archives family-friendly policy isappropriate for all staff

Goal 9:Elimination of ageismand the promotion offlexible work options

• Family friendly policy ispositively received by staff

Develop a family friendly policy andinclude it in the human resources policy by20 December 2004

Promote the family friendly policy to allstaff by June 2005

Ministry forCulture andHeritage

Establishment of anonline Encyclopedia ofNew Zealand

• Provide an onlinerecord of the memoriesof New Zealanders

Goal 6:A range of culturallyappropriate servicesallows choices for olderpeople

Goal 8:People of all ages havepositive attitudes toageing and older people

Goal 10:Increasingopportunities forpersonal growth andcommunityparticipation

• The Encyclopedia of NewZealand is available online andincreasingly used

Launch the online Encyclopedia of NewZealand by February 2005 and promoteonline and on television





Culture andHeritage

Establishment of theTomb of the UnknownWarrior

• Create a memorialsymbolising the 27,000New Zealandservicemen and womenburied overseas whileon active service



Goal 10:Increasing opportunitiesfor personal growth andcommunity participation

• Commemoration servicesrecognise the contributionsmade to New Zealand'sdevelopment as a nation andhonour and remember all thoseNew Zealanders lost to theirfamilies while on active service• The remains of the UnknownNew Zealand Warrior areinterned in the new tomb on 11November 2004 (ArmisticeDay)

Commonwealth War Graves Commissionreturns the Unknown Warrior to the care ofthe New Zealand delegation in France6 November 2004

Unknown Warrior arrives at Parliament10 November and lies in state at ParliamentHouse until 11 November 2004

Memorial service held at St Paul’sCathedral, followed by funeral procession tothe National War Memorial where at aninternment ceremony the remains of theUnknown Warrior are buried in the new Tombon 11 November 2004

Culture andHeritage

History grouppublications

• Enhance theawareness andknowledge of NewZealand war and socialhistories



• New Zealanders have anenhanced awareness andknowledge of New Zealandhistory

Establish a war oral history programmewhich includes: - veterans of the North Africa campaign for publication on ANZAC Day 2005 - history of the merchant marine in World War II for publication September 2005

Publish interviews with servicemen andwomen who served on the home front duringWorld War II

Publish interviews with D Day veterans Provide access to a wide variety of

historical information and exhibitions viawww.nzhistory.net.nz

Hold regular public seminars on newlypublished historical works

Publish History of State Housing in NewZealand by June 2005





Office forDisabilityIssues,Ministry ofSocialDevelopment

Review of payments toand support of familycaregivers of disabledpeople

• Review options formeeting costsassociated with familycaregiving of disabledpeople, including olderpeople as caregiversand as recipients of care


• Policy options identified,assessed, consulted on withthe disability sector anddeveloped further

Report back to the Cabinet SocialDevelopment Committee with proposals forchange by mid 2005

Ministry ofEducation

and

TertiaryEducationCommission

Enabling lifelonglearning

• Improve access toeducation for olderpeople


• Data on the number ofenrolled students aged 65years and over is included inenrolment statistics• Enrolment statistics fortertiary providers indicateincreased age and ethnicdiversity in the studentpopulation

Collect information annually about olderpeople’s participation in tertiary educationin order to monitor access and participationby this group

Office of EthnicAffairs,Department ofInternal Affairs

Promotion ofawareness of ethnicdiversity and needs ofolder ethnic people

• Increase awareness ofethnic diversity amongolder people


• Government agenciesdevelop ethnic responsivenessplans that recognise the needto provide for older ethnicpeople

Make six presentations to governmentagencies on ethnic responsiveness andencourage them to develop responsivenessplans by June 2005

Ministry ofHealth

Ageing in placeinitiatives

• Older people havecommunity supportoptions as analternative toresidential care


• Evidence-based report willinform future decisions ondevelopment of long term careservices for older people withhigh needs

Continue the trial of three ageing in placecommunity initiatives in Hamilton, LowerHutt and Christchurch and complete the firstyear evaluation report by March 2005





Health Befriending services • Befriending servicesare provided for olderpeople


• Evaluation of impacts ofaccredited befriending servicesis used by District HealthBoards (DHB) to inform futurepurchase decisions

Complete an evaluation report of currentbefriending services

Use the evaluation report to inform policyon DHB national purchasing for befriendingservices

Evaluate effectiveness of project by30 October 2004

Health Dementia care • Improve the qualityand safety of care forolder people who havedementia



• Families of older people withdementia support documentand are involved in planningand provision of care• Dementia-specific residentialcare standard in place and used

Complete consultation on the draftDementia Residential Care Standard AuditWork Book by September 2004

Commence work on Dementia CommunityCare Standard Audit Work Book by November2004

Produce information brochure on dementiacare for consumers and their families by June2005

Health Discussion paper onworkforce responses topopulation ageing

• Identify futuredemand and issues anageing population willplace on the health anddisability supportservices workforce



• Discussion documentidentifies issues for developinghealth and disability supportservices workforce in thecontext of an ageingpopulation

Issue discussion document on addressinghealth sector workforce demands byDecember 2004





Health –DisabilityServicesDirectorate

Environmental SupportServices FrameworkProject

• Establish anEnvironmental SupportService (ESS)framework to supportpeople with disabilitiesin their environment,which ensures efficiencyand equity, and isdeveloped inconsultation withdisability consumers



• Older people and theirfamilies participate in planningprocess to develop frameworkto support people withdisabilities in theirenvironment• Report submitted to theMinistry of Health offersrecommendations for a policyand service frameworkconsistent with New ZealandPositive Ageing Strategy andNew Zealand DisabilityStrategy

Complete a proposed EnvironmentalSupport Services framework for ongoingfunding and provision of support to peoplewith disabilities in their environment by June2005

Health Health of Older PeopleStrategy – progressiveimplementation

• Continuum of careprogrammes for olderpeople areimplementednationwide by 2010




• District Health Board (DHB)Annual Plans include specificactions to progress acontinuum of care programmesfor older people

Provide policy guidance and support toDHBs

DHBs implement continuum of careprogrammes for older people as part ofHealth of Older People Strategy

All DHB’s district annual plans arereviewed and approved by Minister of Health




Health Managing the hospitaland communityinterface for olderpeople

• Support older peoplewho require a mix ofhospital, communitybased or residentialcare



• Draft policy paper identifiesand assesses options tomanage hospital andcommunity interface for olderpeople

Complete paper by March 2005 assessingoptions for services that managehospital/community interface

Health National ServiceSpecifications forSpecialist HealthServices for OlderPeople

• Older people havespecialised andintegrated services fortheir care


• Specialist Health Servicesprovide integrated continuumof care programmes for olderpeople based on guideline• Service specifications reviewis commenced

Publish guideline for Specialist HealthServices for Older People by September 2004

Commence a review of servicespecifications for assessment treatment andrehabilitation services, and mental healthservices, for older people

Health Quality and safety ofsupport services in thecommunity andresidential caresettings

• Community andresidential supportservices for olderpeople meet safety andquality standards



• Policy and service frameworkis developed to provide safe,quality, community andresidential support services forolder people

Provide policy recommendations toMinisters on purchasing framework ofservices, service delivery and workforce byOctober 2005






Health Removal of assettesting for long-termcare

• Remove asset testingof older people in longterm residential care


• Social Security (Long TermResidential Care) AmendmentBill progressed through allstages and passed into law• Implementation of changesto income and asset testingregime from 1 July 2005• Asset testing for residentialcare is progressively removed• Information provided to thepublic is clear andcomprehensive

Complete all milestones for passage of theSocial Security (Long Term Residential Care)Amendment Bill to enable legislation to comeinto force by 1 July 2005

Provide clear and concise information tothe public about income and asset testingchanges introduced by the Social Security(Long Term Residential Care) Bill

Ministry ofHousing

Review of theResidential TenanciesAct

• Older people living inrental accommodationhave security andaffordable rentaloptions available

Goal 3:Affordable andappropriate housingoptions for older people

• Key government and olderpeople’s advocacy groups areconsulted and providecomments on contents ofdiscussion paper• Review of ResidentialTenancies Act (RTA) discussionpaper highlights need forappropriate and affordablerental housing for older people• Needs of older people areidentified and considered inpolicy development stage ofreview

Finalise public discussion document on theReview of Residential Tenancies Act byOctober 2004

Public consultations on the Review of theResidential Tenancies Act held October 2004– February 2005

Policy options developed following review,and paper with recommendations preparedfor Ministers by April 2005





Housing NewZealandCorporation

Energy Efficient RetrofitModernisationprogrammes

• Provide appropriatehousing to meet theneeds of older tenants


• Well-insulated modernhomes are available to oldertenants in social housing

Insulate and modernise housing stockthrough Energy Efficient Retrofit andModernisation programmes

Housing NewZealandCorporation

Generic design briefs • Provide appropriatehousing for oldertenants



• Appropriately designedHousing New ZealandCorporation dwellings areprovided for older tenants

Develop suitable housing designs anddifferent housing arrangements for oldertenants

InlandRevenueDepartment

Health and SafetyStrategy

• Older people are safeand well at work


• Initiatives for older workersaround wellbeing, work-lifebalance and superannuationare identified and prioritisedfor action

Complete review of Health and SafetyStrategy by end of 2004

Identify and prioritise initiatives for olderworkers by June 2005

InlandRevenue

Leadership Framework– mentoring in theworkplace

• Provide opportunitieswithin the Departmentfor older workers to beactive as mentors


• Opportunities for thementoring programme areimplemented as part ofLeadership Framework

Complete mentoring in the workplace aspart of the Leadership Framework by June2005





InlandRevenue

Savings ProductWorking Group

• All employees haveaccess to asuperannuation schemeas a result of theiremployment


• Employees are automaticallyenrolled to scheme unless theydecline• Contributions to the schemeare locked-in until retirementexcept in limited circumstances• Portability of contributions isprovided for between approvedproducts

Design a savings product by 31 August2004, to provide ease of access tosuperannuation schemes for staff and enablethem to maintain access until retirement

Report to the Minister of Finance andRevenue with proposals

InlandRevenue

Taxation of investmentconsultations

• Develop options forreform of taxation ofinvestment income,both domestically andoffshore


• Domestic and internationalinvestment income taxationreviewed and problemsidentified• Options identify advantagesand disadvantages and areconsistent with consensus• Best options reported toGovernment

Develop consultation process for problemsin the area of taxation of investment income,domestically and overseas, and ways toaddress these problems

Develop options for reform that areconsistent with consensus and identifyadvantages and disadvantages of theseoptions

Report best options for taxation ofinvestment income to the Government by31 October 2004

InlandRevenue

Workforce planning • Encourage olderworkers to remain in theDepartment’s workforce


• The recruitment andretention strategy includesspecific measures relating tothe employment of olderworkers

Complete workforce planning onrecruitment and retention strategy by June2005





Department ofInternal Affairs

CommunityOrganisation GrantsScheme (COGS)

• Older New Zealandersparticipate in COGS



Goal 7:Older people living inrural communities arenot disadvantagedwhen accessing services


• Older people are representedon committees• Grants are made tocommunity organisations thatsupport older people in thecommunity, including grantsfor culturally specificprogrammes and services forolder people, and to supportisolated older people in ruralcommunities

Inform community organisations aboutmaking applications for grants by 30 July2004

Provide information on committeemembership and nominations to seniorcitizens’ networks by March 2005

Elect committees for 2005-07 period by31 May 2005

Provide information to senior citizens’groups about changes to COGS to encourageincreased number of grants applications from1 June 2005





Internal Affairs Lottery funding • Encourage older NewZealanders toparticipate in theircommunities




• Senior citizens’ targetedprojects are considered byLottery CommunityCommittees as part of theirfunding decisions• Grants made toorganisations supporting olderpeople ageing in place;providing culturally specificprogrammes for older people;and supporting older people inisolated rural communities

Inform senior citizens’ groups aboutchanges in the Lottery scheme andencourage them to make applications to 11regional Lottery Community Committees

Consider applications received for seniorcitizens’ projects in funding rounds forregional community committees in November2004 and April 2005 and the Nationalcommunity committee in September 2004and January 2005

Internal Affairs Review of the RatesRebates Act 1973

• Support low incomeproperty ownersincluding older people



• Policy options andappropriate thresholds for theRates Rebate Scheme aredeveloped and approved

Work collaboratively with othergovernment agencies to develop policyoptions including adjustments to thethreshold for the Rates Rebates Act 1973 byJune 2005





Department ofLabour

Equal EmploymentOpportunities (EEO)Trust

• Find solutions toissues relating to theageing workforce



• Workforce initiatives topromote positive ageing aresupported throughpresentations, awards andpublications• University researchproposals relating to ageingworkforce are well supported

Diversity Index 2004 published by October2004

Annual Work and Life Awards presentedSeptember 2004

Make presentations to conferences andworkplaces on issues relevant to an ageingworkforce

Promote workplace initiatives around anageing workforce, cross-generational issuesand flexible work practices in Work and LifeBulletin, by February 2005

Research proposals on ageing workforceissues are supported

Conference paper on part-time work foremployees in transition to retirementpresented at Social Policy Conference,November 2004

Labour Future of WorkStrategy group

• Employers,employees and thepublic have a betterunderstanding of olderpeople’s employmentissues



• Positive initiatives for olderworkers are in place• Good information isavailable to employers,employees and public onmatters relating to olderpeople’s employment

Work with EEO Trust on the PeoplePower –Successful Diversity at Work project whichadvocates for older workers and providesemployment strategies





Labour Workplace issues forolder employees

• Clarify and provideoptions to respond toworkplace issues forolder employees



• Current workplace issues forolder employees identifiedthrough existing research andfurther consultation• Options for betterinformation and services forolder employees developed

Current workplace issues for olderemployees identified by June 2005

Options to improve Department of Labourinformation and services for older employeesidentified by June 2005

LandTransportSafetyAuthority

Austroads project onhighway design forolder people

• Road safety for olderpeople is improved

Goal 4:Affordable andaccessible transportoptions for older people

• Territorial local authoritiesreceive standard informationon the process forimplementing Road SafetyGuidelines for Older People

Finalise and implement Road SafetyGuidelines for Older People developedthrough the Kapiti Coast District Councilproject

Distribute guidelines to territorial localauthorities by 30 June 2005


Driver assessmentinformation project

• Provide informationon the driverassessment process tobe used by healthprofessionals



• Clear and conciseinformation on medical drivingassessment process isavailable to GPs, occupationaltherapists and older people

Develop and disseminate informationbrochure on medical driver assessmentprocess, in association with New ZealandAssociation for Occupational Therapists, by30 June 2005

Develop information sheet for GPs on theirobligations and role in assessing medicalfitness to drive by 30 June 2005

Disseminate information to medical sectoron role and obligations of GPs in assessingmedical fitness to drive






Health screen fordrivers project

• Older people will bemedically fit to drive



• GPs have access to avoluntary health screen fordrivers assessment tool thatallows them to better assessmedical fitness to drive

Trial the health screen for drivers tool toassist GPs in assessing medical fitness todrive by 30 June 2005


Improvements to olderdriver re-licensingsystem

• The older driver re-licensing system isimproved


• Review completed ofMinister of Transport’sdecisions on older driverconditional licence, automaticonly licence and six-monthlyrenewal provisions of draftDriver Licence AmendmentRule 2002

Implementation of Minster of Transport’srecommendations on improvements to olderdriver re-licensing system completed by 30June 2005


Older People andTransport - alternativemobility options project

• Improve access totransport for olderpeople



• Older People and Transport‘Scoping Paper’ readilyavailable to the public

Make research findings of Older Peopleand Transport Scoping Paper publiclyavailable by 30 June 2005






Strategic review anddevelopment of Safewith Age course

• Older drivers drivesafely for as long aspossible


• Revised video and coursematerials disseminated to Safewith Age course facilitators

Trial and disseminate revised coursematerials for the Safe with Age course by30 June 2005

Retrain existing course providers onrevised Safe with Age course by June 2005


Telephone and internetbooking of licence tests

• Improvedcommunication accessfor booking licence tests



• Reduce number of visitsrequired to licensing agent forolder drivers wanting to bookOlder Driver Licence test

Publicise and implement service for olderdrivers to book their Older Driver Licence testby telephone or internet by 1 August 2004

NationalLibrary of NewZealand

Human resourcespolicies and practices

• Staff have relevantand appropriateopportunities for growthand development in theworkplace


• Training and developmentbudget caters for appropriateand relevant upskilling andtraining opportunities for staff

Provide training and upskillingopportunities for all staff July 2004 to June2005





New PlymouthDistrictCouncil

and

New PlymouthPositiveAgeing Trust

Health workshop • Older people arerepresented and able toexpress their viewsabout their future healthneeds and care


Goal 8:People of all ages havepositive attitudes toolder people

• Representatives of the NewPlymouth Positive Ageing Trustand other key stakeholdersmeet regularly to assess keyhealth initiatives within thedistrict and ensure olderpeople are well represented onhealth matters• Progress made by healthworkshop is reported monthlyto the Trust

Health workshop members reviewTaranaki District Health Promotion Strategyby August 2004

Submission to District Health Boardoutlining older peoples’ concerns with Healthof Older People Strategy implementation byend August 2004

Bring together key health representativesat a public positive ageing forum byDecember 2004


and


Housing for OlderPeople – informationand resource pack

• Older people in NewPlymouth DistrictCouncil housing haveaccess to informationregarding tenants’rights, responsibilitiesand key social servicecontacts




• All current and future olderhousing tenants receive adirectory of key social servicesand the resource pack providesclear information on tenants’rights and responsibilities

Print information and resource pack ontenants’ rights and responsibilities byFebruary 2005

Distribute information and resource packto tenants by June 2005






and


New Plymouth PositiveAgeing Trust

• Older people in NewPlymouth district areactively involved inplanning for andpromoting positiveageing




• Representatives of olderpeople’s communityorganisations participate asactive members of NewPlymouth Positive Ageing Trust• Older people in NewPlymouth district are able toaccess information on, andcontribute to, positive ageingissues

Hold 11 Trust meetings to considerpositive ageing issues between July 2004and June 2005

Hold four or more public seminars onissues related to positive ageing betweenJuly 2004 and June 2005


and


Positive Ageing Centre– One Stop Shop

• Older people in NewPlymouth district areactively involved indetermining howsupport services aredelivered to them




• Older people and olderpeople’s service providers areconsulted about creating aone-stop shop positive ageingcentre and have theopportunity to ensure such acentre would be designed tomeet their needs

Obtain funding for a feasibility study intothe one stop shop project by December 2004

Consult with key stakeholders by March2005

Produce and distribute a report on findingsof feasibility study by June 2005






and


and

WesternInstitute forTechnology atTaranaki

Positive Ageing Centreof Excellence -Economic LivingStandards researchproject

• Organisations andagencies in NewPlymouth receiveevidence basedinformation and adviceto inform their practicesand services




• Findings from questionnaireare disseminated tostakeholders• Research results used toidentify support needs of olderpeople in the district

Complete questionnaire on livingstandards of older people living in their ownhomes in New Plymouth by March 2005

Collate, analyse, and report results by May2005

Disseminate survey report to stakeholdersand present findings at a public positiveageing forum by June 2005


and


and

WesternInstitute forTechnology atTaranaki

Positive Ageing Centreof Excellence -retirement researchproject

• Older people in NewPlymouth are informedand prepared forretirement




• Findings of questionnairedisseminated to stakeholders• Outcome of research is usedto develop a retirementpreparation seminar series

By August 2004 conduct a survey onretirement issues with retired older peopleand people approaching retirement

Complete report on findings anddisseminate through a positive ageing forumby March 2005

Hold a seminar series for a minimum of 30people by June 2005






and


Wider communicationand developmentproject

• Extend opportunitiesto older Mäori andethnic groups in NewPlymouth to discusspositive ageing issuesof relevance to them




• Meetings with territorial localauthorities in Taranaki, localkaumätua and representativesof key multi-ethnic groups arewell attended and views ofparticipants are incorporatedinto local planning

Between July 2004 and June 2005, holdtwo meetings with: - South Taranaki and Stratford DistrictCouncils to discuss regional positive ageingissues - local kaumätua to discuss potential jointprojects between the New Plymouth PositiveAgeing Trust and older Mäori - multi-ethnic groups including the Multi-Ethnic Council and local Chinese CommunityAssociation to discuss potential joint positiveageing projects

SouthTaranakiDistrictCouncil

Housing for olderpeople

• South TaranakiDistrict Council’shousing for older peopleis well maintained andappropriate to theneeds of older people inthe district



• Older peoples’ housing isassessed and prioritiesestablished for reconfigurationand modification• Implementation of the fouryear staged upgrade of theCouncil’s older peoples’housing is commenced

Assess South Taranaki District Council’sHousing stock for older people andreconfigure and modify where necessary

Put proposal to Housing New ZealandCorporation (HNZC) for funding upgrade ofCouncil’s Housing for older people byDecember 2004

Obtain funding from HNZC and commenceupgrade by June 2005

LOCAL GOVT.AUTHORITY

PROJECT NAME OBJECTIVE LINK TO POSITIVEAGEING GOALS




SouthTaranakiDistrictCouncil

Positive ageingstrategy

• Current and futureneeds of older peopleare considered inCouncil planning andoperational processes




• The South Taranaki DistrictCouncil positive ageingstrategy takes intoconsideration the New ZealandPositive Ageing Strategyprinciples and is endorsed byCouncil and stakeholdergroups• The Council’s positive ageingstrategy is printed and widelyavailable throughout thedistrict

Collate issues on well-being of olderpeople raised in the CommunityDevelopment Unit’s consultation process byOctober 2004

Collate demographic information on olderpeople in the district by October 2004

Consult with key stakeholders in thecommunity by November 2004

Develop South Taranaki District Council’s(STDC) draft positive ageing strategy, byDecember 2004

Consult stakeholder groups on the draftSouth Taranaki District Council’s (STDC)positive ageing strategy

Submit the positive ageing policy to theCouncil for approval by 11 March 2005

Distribute the positive ageing strategy tokey stakeholders and older people’sorganisations throughout the district by June2005

Taupo DistrictCouncil

Access to libraryservices

• Older people whocannot easily accesslibrary services areprovided with readingmaterial of their choice

Goal 5:Older people feel safeand secure and can“age in place”


• Increased numbers ofhousebound older peopleaccess library services

Consult older people on their preferencesfor reading material

Provide books in large print and audioformat

Deliver a range of reading material tohousebound older people throughout theyear







Community safety • Older people feel safeand secure in theircommunities


• Crime rate in Taupo Districtis reduced• Reduction of graffiti andvandalism in the district• Taupo District is recognisedas a safe place to live

Seek funding from Crime Prevention Unit(CPU) by 30 October 2004

Co-ordinate a 12 month violence reductionprogramme including prevention of abuse ofolder people

Increase number of NeighbourhoodSupport Groups in the community

Remove all graffiti and repair anyvandalism damage within 15 days of it beingreported July 2004 to June 2005


Housing for olderpeople

• Older people are ableto access affordablerental accommodation


• Report completed onaccommodation options forolder people

Undertake a feasibility study onaccommodation options for older people inTaupo District by 30 June 2005


Positive ageingreference group

• Older people areregularly consulted onissues of concern tothem

Goals 1-10:(See page 3)

• Older people participate inCouncil’s decision making• Council policy is informed byolder people’s views on theirissues of concern

Ask older people’s organisations forrepresentatives to form a consultationreference group

Facilitate meetings to discuss issues ofconcern as they arise

Support reference group by providingmeeting venues and minute takers

Prepare reports following each meeting forCouncil on issues raised at reference groupmeetings






Taupo DistrictCouncilandAge Concern

Rates PostponementPolicy

• Older people are ableto remain in their ownhomes as long as theywish



• Older people are fullyinformed about Council’s ratesand policies and receive a highlevel of assistance with theirapplication

Run three seminars to provide oral andwritten information on Council’s ratespostponement policy

Provide two staff members specifically toadvise older people on rates postponementpolicy and to assist with applications

ChristchurchCity Council

Housing provision andactivity services

• Provide appropriatehousing, and social andrecreationalopportunities for oldertenants


Goal 5:Older people feel safeand secure and can ”agein place”

• Annual performanceevaluation of housing servicesshow the services meet theneeds of older people

Continue to provide more than 2000 olderpeople’s housing units in Christchurch

Complete a review of services to tenantsin 2004 to ensure the services meet theirneeds

Revise the activities programme providedfor tenants


Library and informationservices

• Older people accessliterature and internetservices


• Annual performanceevaluation shows more olderpeople use the services

Provide reading material, internet trainingand mobile library services to older peoplein Christchurch


Metropolitan advisorfor older adults

• Review older people’spolicy and action plan

Goals 1-10:(See page 3)

• Council services areappropriate and meet theneeds of older residents

Appoint a Metropolitan Advisor for olderpeople in Christchurch City by 31 December2004

Complete and review older people’s policyand action plan by July 2005






Parks and WaterwaysAccess policy

• Improve olderpeople’s access to parksand open spaces


• Annual performanceevaluation shows older peoplehave access to parks and openspaces

Complete an accessibility parks audit Renew and upgrade access to parks and

waterways for older people


Physical Activityprogrammes

• Older residents arephysically active

Goal 5:Older people feel safeand secure and can ”agein place”


• Annual performanceassessment shows increasingnumbers of older people areinvolved in the programme

Provide a range of activity programmesthroughout the year to promote holistic-based wellness throughout the life cycle


and

Stay on yourfeet Partnership

Stay on Your feetProgramme

• Reduced numbers ofolder people with fallrelated injuries


• Older people have reducedfall injuries as a result of takingpart in the programme

Provide annual funding to the Stay On YourFeet initiative to promote and implementsafety awareness programmes for olderpeople





New ZealandArtificial LimbBoard(Crown Entity)

Model Pathway of Carefor HospitalManagement ofAmputees

(formerly Best PracticeGuidelines)

• Older amputeesreceive high quality carein Canterbury hospitals



• Produce the Model Pathwayof Care for hospital-basedamputee management inCanterbury area• Model Pathway of Care isimplemented in the Canterburyarea

Draft framework of final report presentedto New Zealand Artificial Limb Board (NZALB)for input and approval 15 October 2004

Report framework finalised by 30 October2004

Draft Model Pathway of Care andsubmission to key players completed byNovember 2004

Model Pathway of Care completed by1 December 2004

Final report completed by 31 December 2004

Ministry ofPacific IslandAffairs

Consultation with olderPacific peoples

(Ongoing)

• Older Pacific peoplesare consulted andinformed aboutgovernment policy forolder New Zealanders




• Pacific communities receiveregular communicationthrough radio and newslettersand there is an increase inPacific people’s awareness ofpositive ageing issues• The Office for Senior Citizensis well supported by theMinistry of Pacific Island Affairsat fono and other policy forums

Support the Office for Senior Citizens intheir consultations with older Pacific peopleon positive ageing issues

Provide information on positive ageingissues for older Pacific people and theirfamilies

Distribute the New Zealand PositiveAgeing Strategy annual report and actionplan to consultation participants and to keyPacific stakeholders by June 2005





Pacific IslandAffairs

Pacific EconomicDevelopment

• Older Pacific peoples’participation in andcontribution to the NewZealand economy isincreased


Goal 9:Elimination of ageismand the promotion offlexible work practices

Goal 10:Increasingopportunities forpersonal growthand communityparticipation

• Background paper includesrecommendations togovernment to improve Pacificpeoples’ participation in andcontribution to the NewZealand economy

Develop background paper identifyingpotential opportunities for Pacific peoples tolift participation rates and contributions inthe New Zealand economy by June 2005


Pacific “Linkage”intergenerationalinitiatives

• Older Pacific peopleshave opportunities toshare their culturalknowledge and wisdomwith younger people




• Pacific peoples’ Linkageintergenerational initiatives arepublished and widelydistributed

Develop draft document onintergenerational programme highlightingolder Pacific peoples’ initiatives for sharingtheir cultural knowledge

Consult with Pacific stakeholders on draftdocument by November 2004

Consult with Office for Senior Citizens ondraft document by January 2005

Complete and launch Pacific peoples’intergenerational initiatives publication byMarch 2006





Pacific workforcedevelopment strategy

• Older Pacific peoplesare able to find the workthey want and continueworking as long as theywish




• Recommendations are madeto Cabinet to improveworkforce outcomes for Pacificpeople

In collaboration with other governmentagencies prepare a Cabinet paper byNovember 2004 to highlight workforceinitiatives to enhance workforce outcomesfor older Pacific peoples


Strategies for Pacificpeoples

(Ongoing)

• Develop and monitorgovernment strategiesfor older Pacific peoples




• Pacific strategies aredeveloped and monitored

Work collaboratively and in partnershipwith other government agencies ondevelopment and monitoring of Pacificstrategies, particularly those impacting onolder Pacific peoples






Support for the PacificVolunteer CommunityCo-ordinators (VCCs)

• Provide informationand policy adviceto Office for SeniorCitizens on thePacific component ofVolunteer CommunityCo-ordinatorsprogramme




• Office for Senior Citizensreceived advice and support onPacific issues at VCC forum

Participate in Pacific peoples componentof Office for Senior Citizens policy forum forVolunteer Community Co-ordinators (VCCs)

New ZealandPoliceCommunitySupport

Adult ContinuingEducation –NeighbourhoodSupport or CommunityPatrol

(Ongoing communityinitiatives)

• Older people are ableto improve their ownpersonal safety,security and confidencethrough participation inNeighbourhoodSupport or a CommunityPatrol



• Older people are able toimprove safety and securityskills by enrolling in trial adultcontinuing education (ACE)course• Older people have theopportunity to increase theirknowledge of NeighbourhoodSupport and CommunityPatrols by participating atnational conferences

An ACE programme is developed ready fortrial in Semester two 2005

Hold national Neighbourhood Supportconference in September 2004

Hold national Community Patrol of NewZealand training seminar in May 2005





Ministry ofResearch,Science andTechnology

Wellbeing and Ageing • Older New Zealandersare able to agepositively, are highlyvalued and recognisedas an integral part offamilies andcommunities

Goals 1–10:(See page 3)

• Effects of the transition toolder age on older people andtheir families are identified andinforms public policy

By June 2005 as part of a five yearprogramme, fund University of Waikato andFamily Centre Social Policy Research Unitprogramme Wellbeing and Ageing to include: - review of international new research onageing - development of link to global network ofresearchers in disciplines concerned withageing - preparation of national survey (to becompleted in 2006) of New Zealanders agedbetween 40–64 years on their interactionswith people aged 65 plus

Office forSeniorCitizens,Ministry ofSocialDevelopment

Contribute to researchon ageing and ageingissues

• Older people’sinterests arerepresented on theboard of New ZealandInstitute for Research onAgeing (NZiRA)


• Office for Senior Citizenspromotes NZiRA as a keyinstitute for research on ageingin New Zealand• Positive feedback receivedabout the Tower Fellow’spresentation from participantsat interdepartmental forum

Promote NZiRA in the government sectorJuly 2004 to June 2005

Representation on NZiRA Board to supportthe Institute

Invite NZiRA Tower Fellow to aninterdepartmental policy forum to discussolder people’s issues

Senior CitizensandOlder People’sPolicy Team,Ministry ofSocialDevelopment

Elder Abuse andNeglect PreventionServices

• Support elder abuseand neglect preventionservices


• Issues raised in review ofElder Abuse and NeglectPrevention Services areconsidered and policy optionsdeveloped to enhance servicedelivery

Provide information and policy advice toagency responsible to enhance the provisionof Elder Abuse and Neglect PreventionServices





Senior Citizens Interdepartmentalnetwork on policydevelopments affectingolder people

(Ongoing)

• Government officialsshare information anddiscuss policydevelopments affectingolder people

Goals 1-10:(see page 3)

• Numbers of participantsattending the meetings areconsistent or increase• Work and Income Super CaseManagers provide positivefeedback on effectiveness ofpolicy meetings

Hold older people’s policy networkmeetings in August, October and December2004, and March and June 2005

Hold in-house policy workshops for Workand Income Super Case Managers followingolder people’s policy network meetings

Senior Citizens Intergenerationalinitiatives

• Intergenerationalinitiatives are in place inschools, communitiesand older people’sorganisations


• Feedback on the programmeshows more schools areinvolved in intergenerationalinitiatives

Remind all schools that October 2004 isGreats and Grands month

Senior CitizensandOlder People’sPolicy Team,Ministry ofSocialDevelopment

Misuse of EnduringPowers of Attorney

• Older people’s rightsand interests areprotected throughamending Part IX of theProtection of Personaland Property Rights Act1988


• Cabinet paper approved byMinister

Cabinet paper to Minister for SeniorCitizens on options for amendments to PartIX of Protection of Personal and PropertyRights Act 1988 by 31 December 2004





Senior Citizens New Zealand PositiveAgeing Strategy

(Ongoing)

• New Zealand PositiveAgeing Strategy informsgovernment policy

Goals 1-10:(see page 3)

• New Zealand Positive AgeingStrategy action plan and reportare approved by Cabinet anddistributed to contributingdepartments and keystakeholders in public sector• Three new local governmentplans are negotiated andincluded in 2004/2005 ActionPlan• New Zealand Positive AgeingStrategy reviewed and cabinetpaper with recommendationsto government

Complete Annual Report on 2003/2004New Zealand Positive Ageing Strategy ActionPlan by September 2004 and distributecopies by October 2004

Develop New Zealand Positive AgeingStrategy Action Plan 2004/2005 byNovember 2004 and distribute copiesDecember 2004

Promote the New Zealand Positive AgeingStrategy with local government authoritiesand encourage development of positiveageing policies at local level

Review and report on effectiveness of NewZealand Positive Ageing Strategy by June2005

Senior Citizens Retirement Villages Act2003

• Financial andconsumer interests ofresidents and intendingresidents of retirementvillages are protected


• Policy work giving effect toRetirement Villages Act 2003 iscompleted on time• Smooth transition ofresponsibility for RetirementVillages Act 2003 to theDepartment of Building andHousing

Work with Office of the RetirementCommissioner, Department of Building andHousing, Retirement Villages Associationand other agencies to produce Code ofPractice for recommendation to Minister forSenior Citizens by November 2004

Complete policy work to enable transfer ofresponsibility for Retirement Villages Act toDepartment of Housing and Building byFebruary 2005

Lead work necessary to complete draftingof regulations and report to Minister byDecember 2004

Paper to Cabinet to give effect to theregulations by 31 December 2004





Senior Citizens Volunteer CommunityCo-ordinators (VCCs)

(Ongoing programme)

• Promote positiveageing in localcommunities• Provide opportunitiesfor older people toexpress their views



• VCCs are well supported byOffice for Senior Citizens topromote positive ageing intheir communities• Positive feedback receivedfrom VCCs on success of annualforum and the quality ofspeakers• VCCs and their nominatingorganisations report increasein awareness about positiveageing in their communities

Manage and maintain a nationwidenetwork of Volunteer Community Co-ordinators (VCCs)

Hold a three day policy forum with theMinister for Senior Citizens, VCCs, Ministryand other key officials 7–9 November 2004

Arrange and facilitate two regionalmeetings for VCCs, their nominatingorganisations and other key organisationsby June 2005

Ministry ofSocialDevelopment

Living StandardsResearch Programme2004-2005

• Monitor changes overtime in the distributionof living standards andin the incidence andstructure of materialhardship

Goal 1:Secure an adequateincome for older people

The following reports arecompleted:• New Zealand LivingStandards 2004 Reportindicating changes in NewZealand living standards anddistributions since 2000• Explanatory Reporthighlighting key determinantsof variations in New Zealandliving standards• Descriptive report on Pacificliving standards

Complete and publish main livingstandards’ descriptive report by March 2005

Complete and publish the main livingstandards’ explanatory report by June 2005

Complete descriptive report on Pacificliving standards by June 2005

SocialDevelopment

Management of maturejob seekers

• Mature job seekersare able to find suitablework and can continuein employment for aslong as they wish


• Findings from Job Joltsevaluation enhanceemployment initiatives formature job seekers

Monitor findings from evaluation of JobsJolt initiatives for mature job seekers anddraw on these findings to develop furtherinitiatives for employment of mature jobseekers





SocialDevelopment

New ZealandSuperannuationAmendment Bill

• Older people’sincome is protected


• Bill is passed through all itsstages and enacted

Provide assistance to Social ServicesCommittee on New Zealand SuperannuationAmendment Bill during select committeestages

Bill enacted by 31 December 2004(pending legislative calendar)

SocialDevelopment

Older People’s PolicyTeam

• Issues affecting olderpeople as they age areconsidered andappropriate policiesdeveloped


• Older people’s policy teamactively engaged with Office forSenior Citizens and otherinterested agencies indevelopment of policiesrelated to ageing issues

Establish Older People’s Policy Team tocontribute to policy development on issuesof population ageing by 30 November 2004

SocialDevelopment

Response to the 2003Periodic Report GroupReport

• Retirement incomeissues are considered,widely acknowledgedand discussed


• Response to Periodic ReportGroup Report developed andapproved by Government

Obtain Cabinet approval for Governmentresponse to 2003 Periodic Report GroupReport by 30 September 2004

SocialDevelopment

SAGES – older peopleas mentors services

• Recognise and use theskills and experienceolder people have tooffer and encourageolder people’sparticipation in thecommunity



• Older volunteers provideone-on-one mentoring tofamilies and individuals inneed, in up to six regions

Distribute service specifications andapplication forms for contracts to managementoring programme for older people towork with younger people and families by30 September 2004

Receive expressions of interest frompotential providers of mentoringprogrammes by 29 October 2004

Approved providers of the mentoringprogramme selected by 26 November 2004

Commence older people as mentors toyounger people and families’ services from1 February 2005





SocialDevelopment

Social SecurityAgreements withCyprus, Hungary,Croatia and Malta

• Older people in NewZealand and overseasare assured ofcontinuing access toentitlements in eithercountry


• Inter-country agreements onentitlements to benefits areconcluded, signed andimplemented

Conclude and sign older people’sreciprocal agreements covering New ZealandSuper, Invalid’s Benefit, and Widows Benefitsand their equivalents in Cyprus, Hungary,Croatia and Malta by December 2004 withagreement implemented by end of 2005

Work andIncomeRegionalOffices- AucklandMetro

Enhancing staffcapacity

• Older people in theAuckland region benefitfrom consistentlyimproved services




• Staff have skills andknowledge to assist olderpeople with information andadvice• Consistency of practices andprocesses improves service toolder people in the region

Appoint two Super team coaches forregion by October 2004

Arrange bi-monthly regional best practicemeetings with representatives from eachSuper centre July 2004 to June 2005

Run planning day for all Super casemanagers in the region by December 2004

Pilot a national training programme for allsuper staff by June 2005

Enable Super staff to visit non-super siteson regular basis, to update staff on Superpractices and entitlements

Work andIncome- AucklandMetro

Fall preventionprogramme

• Older people are safefrom injuries in theirown homes


• Increasing numbers of olderpeople are safe in their homes• Increasing numbers of olderpeople are aware of agenciesin the community who canassist them

Meet each month with AccidentCompensation Corporation representativesregarding the fall prevention programme

Implement strategy to roll out the fallprevention programme throughout Aucklandby June 2005






Information to otherethnic communities

• Provide moreinformation andimprove service for thisgroup of people



• Regional Super portfoliomanagers identify and addressissues for migrant population• Services are responsive tothe needs of ethniccommunities

Identify issues for older Auckland migrantpopulation by June 2005

Link into the Migrant centres and ensureLanguage Line (a phone interpretationservice) is used

Meet with relevant agencies regularly toexchange information on older ethnicpeople’s issues


Information to olderPacific peoples

• Older Pacific peopleaccess information andare better informed


• Uptake of supplementaryassistance increased• Decrease in “one off”assistance through specialneeds grant or benefitadvances for older Pacificpeople

Strengthen links with providers andagencies that work with older Pacific peoplethrough the Pacific Wave Strategy inAuckland

Hold seminars for Pacific people to provideinformation on products and services


Service delivery tosenior clients

• Older people haveeasy access toinformation andexperience improvedservices



• Older clients in remote andrural areas have improvedaccess to services• Older clients reportincreased information providedthrough older people’sorganisations

Provide services to clients in remote andrural areas

Provide easily accessible services toclients eg libraries and other local agencies

Use local networks such as bowling clubs,RSAs and other like organisations to targetolder clients for provision of information onservices





Work andIncome- Bay of Plenty

Community liaison witholder people’sorganisations

• Older people haveaccess to information onentitlements




• Information on changes toentitlements are provided andaccess to information isimproved

Hold one meeting with each older persons’group including Support Net, Senior Citizensand Age Concern by June 2005


Marae services andPacific peoples’services

• Older Mäori andPacific peoples areprovided with a qualityservice in theircommunities




• Positive feedback from olderMäori, older Pacific peoplesand older people from otherethnic groups show increase innumber and quality of servicesprovided in homes and incommunities

Hold quarterly meetings with identifiedgroups to provide information to ensureclients receive full entitlements through: - visits to marae, attendance at Hauora/Kaumatua Day, Pacific Island communitychurch meetings and Tuwharetoa HealthServices - Home visits to individual older people toprovide information to ensure clients receivefull entitlements






Rural home visits • Older clients in ruralareas receiveinformation onentitlements andservices



• Clients receive informationand are able to access correctentitlements

Identify rural clients and hold two ruralcommunity based meetings by June 2005

Invite older clients to attend meeting withWork and Income staff and older people’sorganisations at Kaharoa/Hamurana HallNovember 2004


Transport options forolder people

• Older clients haveaccess to suitabletransport options



• Older clients in Bay of Plentyhave better access to suitabletransport options

Regional policy advisor advocates forsuitable transport options for older peoplein Bay of Plenty

Work andIncome- Canterbury

Community liaison • Work in partnershipwith key organisationsto improve services toolder people


• Clients receive betterservices• Evaluation shows 95% clientsatisfaction rating

Work collaboratively with ChristchurchCity Council, Ngai Tahu, Older Persons’Health Group, Pegasus’s Group of Doctors,Grey Power and other community providersto exchange information to improvewellbeing of older clients






Heartlands andoutreach services

(Ongoing)

• Older clients haveaccess to information onentitlements andservices



• Services are more accessible• More older clients receivecomprehensive services

Work with other government agencies toprovide integrated outreach service weeklyat Heartlands Hornby July 2004 to June 2005


Information to olderMäori and other ethnicgroups

• Older Mäori clientshave access toinformation andentitlements


• Older people from differentethnic groups are wellinformed about their full andcorrect entitlements• Increase in the uptake ofethnic clients receivingsupplementary assistance

Strengthen links with providers and otheragencies working with different ethnicgroups to ensure translators are availableduring information presentations withCanterbury Mäori


Seminar for peopleclose to entitlement toNew ZealandSuperannuation

• Provide older peoplewith good informationand advice about theirentitlements to NewZealand Superannuationand supplementaryassistance


• Survey indicates 95% ofclients are satisfied with theinformation provided• Clients are better informedabout provisions and servicesthat enable them to age inplace

Run pilot seminar for people close toentitlement to New Zealand Superannuationto ensure they are well informed about their entitlements by June 2005

Work andIncome- Central

Communityinvolvement

• Older clientsparticipate in localcommunity activities


• Older clients are wellinformed about activities inlocal communities

Staff meet regularly with Grey Power, AgeConcern and Probus to share information

Staff promote local activities andprogrammes







Facilitation meetings • Older clients receiveimproved services fromlocal organisations


• Meetings between localorganisations and Work andIncome result in improvedservices to older people acrossagencies

Hold six meetings with local organisationsworking with older clients by 30 June 2005


Supplementaryassistance

• Older clients are fullyinformed and receivingtheir full entitlements


• Monthly reports indicate anincreased uptake of additionalbenefits

Maintain regular contact with olderpeople’s groups and their advocates at locallevel July 2004 to June 2005

Hold regular presentations deliveringmessages around policy changes andpromoting extra supplementary assistance

Work andIncome- East Coast

Case manager training • Staff are trained tomeet the needs of olderclients


• Training workshops aredesigned to identify ways towork positively with olderpeople

Hold training workshops for all East CoastNew Zealand Superannuation Case Managersby 31 October 2004


Client outreach services • Improve older clients’access to services inrural areas


• Number of people whoattend monthly outreachservice indicates high level ofcommunity support

Provide monthly services in rural areas byJune 2005


Health awarenesstraining for staff

• East Coast staffreceive training on olderpeople’s health issues


• Relationships establishedwith volunteer organisationsand training provided for staff

Run seminars with other agencies andvolunteer organisations to increase staffawareness of older people’s health issues,and rest homes and hospital services byDecember 2004





Liaison with ElderAbuse and NeglectPrevention ServiceCo-ordinator

• East Coast staff haveknowledge of elderabuse and neglectprevention issues andthe service available toolder people


• Good liaison between staffand Elder Abuse and NeglectPrevention ServicesCo-ordinator• Staff receive training on elderabuse issues and know aboutelder abuse and neglectprevention services

Work together with the Elder Abuse andNeglect Prevention Services Co-ordinator toestablish relationship to enable training forstaff on elder abuse issues by 31 October2004


Low cost housing • Older clients are ableto access affordable andappropriate housingoptions



• Older people reportimproved housing optionsavailable to them in rural areasof East Coast

Develop relationships with housingagencies to promote housing improvementprogrammes for older people in rural areasof East Coast by June 2005


Meetings in familiarsurroundings

• Older clients whocannot access their localoffice have access toservices in their ownhome


• Improved services to olderclients in their own homes

Contact older clients who cannot come intoa Work and Income Office and arrange to visitthem in their own homes






Memorandum ofUnderstanding

• Older people haveaccess to appropriatehousing and health careservices




• Memorandum ofUnderstanding signed betweenWork and Income East Coastand local housing authorities,hospitals and generalpractitioners

Develop and sign a Memorandum ofUnderstanding between Work and Income,housing agencies, local district health boardand general practitioners on issues relatedto older people’s health needs by June 2005


Pacific Wave/Fono • Mature Pacificpeoples are able toaccess programmeswhich help them intopaid or unpaid work ortraining


• Programme is helping olderPacific peoples to attain paidor unpaid work or training theywant

Develop programme for Pacific peoplesbased on Pacific Wave programme whichencourages older Pacific peoples intoappropriate paid or unpaid work or trainingby June 2005


Safety awarenessprogrammes for theolder person

• Older people are safeand secure in theirhomes


• Education and safetyprogrammes in place• Fire alarms placed andworking correctly in more olderpeople’s homes

Work with the volunteer Fire Brigade todevelop fire safety education programmes

Assist older people to install and check firealarms in their homes





Work andIncome- Nelson

Community expos • Older clients have abetter quality of lifethrough greaterawareness of servicesfor them in thecommunity




• Older clients are wellinformed about servicesavailable to them in thecommunity

Hold provider expo for Work and Incomestaff with Nelson community groups oninformation services relating to ageingpopulation by March 2005

Hold expo about our services for olderclients in Blenheim, Stoke/Richmond andMotueka by June 2005


One Stop Shop • Staff are enabled toprovide quality servicesto older clients




• Staff are successfullyintegrated into Stoke office• Clients and communityagencies have goodinformation about services

Set up “one stop shop” at Stoke ServiceCentre with service links to Nelson City andRichmond clients to be fully operational byMarch 2005






Operation Mail OutWestport

• Older people inWestport receive theirfull entitlements tosupplementaryassistance


• Supplementary benefitnumbers for older clientsincrease and entitlements arefull and correct

By February 2005 contact by mail allWestport Centre older clients not receivingany supplementary benefits and advise themof potential entitlements


Rural Services • Older people in ruralNelson, West Coast andMarlborough areas haveincreased quality of lifebecause they receivetheir full entitlements


• More older rural clients areusing personal services

Provide personal service to rural clients inNelson region by visiting Heartland Officesat Hokitika weekly and the following areassix monthly: - South Westland, Reefton, Murchison,Karamea, Kaikoura, Seddon/Havelock andvisit Takaka monthly

Work andIncome- Northland

Access to Work andIncome Services

• Older people haveaccess to information onentitlements and safetyissues




• Older people who attendedKIN seminars are better awareof safety and security issues• Older people in Northlandincluding older Mäori haveimproved access to and qualityof services provided for olderpeople• Older people receive full andcorrect entitlements as shownin the Accuracy ReportingProgramme (ARP) statistics

Work with Police to enhance KeepingIndependent Now (KIN) meetings for olderclients and deliver at least 10 seminars by30 June 2005

Consult with Mäori on how to improveservices for older Mäori by June 2005

Continue day agency services for olderpeople at Opononi and Onerahi

Investigate additional day agency servicesat Kaiwaka

Rural Housing Co-ordinators continue tocheck benefit entitlements for older peopleliving in rural communities






Development of CaseManager services

• Older people have theinformation they needabout opportunities toparticipate in theircommunities



• Good information oncommunity services for olderpeople is available in Work andIncome office• Mentoring programmes arepromoted and skills andexperience of older people are utilised• More older people participatein their communities

Create information section in office foyershowing what is available for older people incommunity

Case Managers supported to adopt aholistic approach to older people’s individualcase management

Promote older people’s mentoringinitiative


Health services • Better healthoutcomes for olderpeople



• Improved co-ordination ofservices across agencies leadsto better services for olderpeople

Liaison Case Managers assigned to keyagencies

District Health Board representative topresent information to staff on older people’shealth issues each quarter

Partnership with ACC to provide clientswith benefit information

Continue to retrofit older people’s housesthrough Whangarei warm housing and ruralhousing programmes

Rural housing co-ordinators connect olderpeople to health services where appropriate


Housing • Older people are ableto access appropriateand affordable housingoptions



• Better sustainable housingfor older people• Improved co-ordination ofservices across agencies

Rural housing co-ordinators continue toidentify and broker housing solutions forolder people living in sub-standardconditions

Meet with local council to discussassessment processes for pensioner flats

Support Te Rarawa (local ränanga) to buildkaumätua and kuia flats in Kaitaia utilisingtrainees on the carpentry course






Interagency andcommunitycollaboration

• Older people inNorthland are able toaccess services andinformation in areaswhere they live




• More older people living inrural areas have access toservices• Strong working partnershipsamong agencies result inimproved co-ordination ofservices to older people

Maximise Heartland services in Kaitaia,Kaikohe and Dargaville

Continue interagency meetings at regionalmanagement level through NorthlandIntersectorial Forum and at local servicecentre level

Establish and maintain regular contactswith key external stakeholders such as: - Police - Age Concern - RSA - Disability resource centres - District Health Boards - Careplus - local district councils

Utilise long term community councilprocess to increase interagency contact witholder people in Northland


Residential SubsidyUnit

• Older people accessthe information theyneed to improve theirwellbeing



• Partnerships with Healthofficials and service providersare strengthened and servicesfor older clients are improved• Accuracy ReportingProgramme statistics show fulland correct entitlementreceived by older clients

Work closely with Ministry of Health (MoH)and Needs Assessment Services Co-ordination (NASC) agencies to provide clientswith appropriate information during thereporting period

Encourage and support staff to attendcommunity agency meetings that focus onolder people






Staff training anddevelopment

• New Zealand SuperCase Managers aretrained to work well witholder people



• New ZealandSuperannuation CaseManagers demonstrate bestpractice• Accuracy ReportingProgramme statistics showolder people receive full andcorrect entitlements• Staff are well informed aboutolder people’s issues

Quarterly support meetings with NewZealand Superannuation Case Managersacross the region to share information andbest practice

Integrate superannuation training intoregional training framework

Encourage and support staff to attendcommunity agency meetings that focus onolder people’s issues

Work andIncome- Southern

Disability Allowance • Older people arereceiving their fullentitlements


• More older clients haveaccess to disability allowance

Invite applications for disability allowancefrom all New Zealand Superannuation clientsin Timaru and Dunedin metro areas who holdCommunity Services Card and are notreceiving disability allowance


Keeping IndependentNow (KIN) Seminars

• Older clients in thecommunity have accessto information services



• More older people are wellinformed about servicesavailable to them to enablethem to remain safely in theirown homes

Hold quarterly neighbourhood meetingswith Timaru and Oamaru Work and Incomeclients and community organisations todiscuss available services


Services to Mäoricommunities

• Older Mäori havegreater access to Workand Income services



• More older Mäori living inrural areas have access toservices

Provide culturally appropriate services toolder Mäori by: - two-monthly visits made by Case Managersto marae at Gore (Te Iho Awhi Rito SocialServices) and quarterly visits to Arowhenuamarae, Temuka, from Timaru office






Services to ruralCommunities

• Older clients living inrural areas have greateraccess to the services ofWork and Income



• More older people living inrural areas have access toservices

Provide services to older people in theirown communities by: - quarterly visits to the rural towns in Timaruarea and fortnightly to Palmerston andWaikouaiti communities

Work andIncome- Taranaki,Wanganui andKing Country

Community liaison role • Older clients areaware of incomesupport entitlementsand other supportservices in thecommunity



• Clients have betterknowledge of theirentitlements and othercommunity services• Clients receive home visitingservices on request• Client satisfaction rating forhome visiting service is 95%

Provide clients with information onentitlements and services including homevisits through community presentations

Provide speakers for senior citizens’interest group meetings

Maintain Work and Income’s activemembership of New Plymouth PositiveAgeing Trust and attend meetings regularly


Healthy HomesWorking Group

• Older clients haveenergy-efficient healthyhomes



• Low income older clients’homes are included in targetgroup for this project

Participate in working group investigatingreduction of home energy costs for olderpeople on low incomes in Taranaki by June2005






Literacy researchproject

• Older clientsparticipate in literacyassessment


• Mature job seeker clientsreceive literacy assessments

Work in partnership with Centre for SocialResearch and Evaluation (MSD) to assesslevels of literacy in mature job seekers byJune 2005

Complete first stage analysis report onliteracy levels by 31 December 2004


Mature EmploymentServices

• Mature jobseekers arewell prepared foremployment and haveaccess to appropriatepaid employmentopportunities


• Mature jobseeker clientsreceive specialist employmentservices and find jobs

Operate efficient referral service for Workand Income mature jobseeker clients toExperience Express programme NewPlymouth, to prepare them for work July 2004to June 2005


Positive Ageing Forum • Older clients areinformed about extrafinancial help available


Goal 5:Older people feel safeand secure and can “agein place”.

• Older clients receiveinformation on additionalfinancial help

Host one community positive ageing forumin New Plymouth by June 2005

Work andIncome- Waikato

Consistent service tosuperannuation clients

• Superannuitantclients receive highquality service


• Superannuitants receivequality service from frontlinestaff• Client satisfaction meets orexceeds required servicestandard

Presentations to frontline staff in Waikatoregion to identify Superannuation CaseManagers for support, information andadvice

Hold inter-regional liaison meeting forstaff representatives from Bay of Plenty,Auckland, Taranaki and Waikato by June 2005






Information brochurefor surviving spouses ofdeceasedsuperannuitants

• Surviving spouses ofdeceasedsuperannuitants arebetter informed aboutcommunity services,facilities and assistanceavailable through Workand Income




• Older clients are providedwith helpful information toassist them

Compile information brochure forsurviving spouses of deceasedsuperannuitants by 30 November 2004

Adapt brochure to suit regional localitiesby 28 February 2005

Send information brochure to all survivingspouses of superannuitants by 1 April 2005


Information services toolder Mäori

HuntlyNgaruawahia

(Ongoing)

• Older Mäori are wellinformed and havebetter access to services




• Older Mäori in both urbanand rural areas reportincreased understanding ofand satisfaction with Work andIncome services

Schedule regular marae visits particularlyin rural areas to develop relationships so thatolder Mäori are referred to appropriateservices






Liaison with localorganisations workingwith older people

(Ongoing)

• Older clients arereferred to appropriateservices




• Meetings are attendedregularly by high percentage ofrepresentatives of invitedgroups• Appropriate referrals resultfrom community organisationsunderstanding each other’sprocesses, aims andcapabilities

Form partnerships between Work andIncome staff and representatives from health,housing and older people’s communitygroups through quarterly liaison meetings inthe Hamilton metro area and at least twice-yearly meetings in other Waikato regionalareas


Pre-superannuationinformationdissemination

• People approachingage 65 are betterinformed about NewZealandSuperannuation andsupplementary benefits



• Clients receive full andcorrect entitlement at time theyare granted New ZealandSuperannuation• Client satisfaction meets orexceeds required servicestandard• Feedback shows clientsfound seminars useful

Host bi-monthly pre-super seminars inHamilton City Super Centre and otherregional offices as required for peopleapproaching age 65





Work andIncome- Wellington

Relationships withhealth services

• Older clients are wellinformed aboutassistance available tohelp meet medical costs

Goal 2:Equitable, timelyaffordable andaccessible healthservices for older people

• Clients benefit frominformation sharing betweenWork and Income and localhealth services includingmedical centres and DistrictHealth Board

Establish liaison meetings with medicalcentres in Wellington region to inform themabout older client entitlements by June 2005


Relationships withhousing agencies

• Older clients are wellinformed aboutsupplementaryassistance


• Clients benefit frominformation sharing betweenWork and Income and localhousing agencies includingrest homes

Inform local housing agencies aboutchanges to older client entitlements by June2005

Establish liaison meetings with rest homesin Wellington region by June 2005


Relationships withSpecialist Services

• Staff are trained tomeet the needs of olderclients of differentethnic groups

Goal 1:Secure adequateincome for older people


• Use multilingual line toensure clients receive correctinformation

Establish relationship between CaseManagers and Wellington Contact Centre andpromote use of multilingual and 0800 Superline July 2004 to June 2005


Staff training • Staff are trained tomeet the needs of olderclients

Goal 1:Secure adequateincome for older people


• Training improves staffunderstanding of older clientsin Wellington region• Staff provide full and correctinformation and entitlementsto older clients in the firstinstance

Provide training to all staff in Wellingtonregion to improve their understanding ofolder clients by June 2005






Working relationships • Older clients have theopportunity to remain inemployment andundertake volunteeropportunities



• Clients are actively beingprofiled by work brokers toemployment opportunities• Older clients are aware ofcourses designed specificallyfor them in their communities• Clients are aware ofopportunities to participate intheir communities such asVolunteer Wellington andSuper Grans

Establish working relationships with SuperGrans and Volunteer Wellington by June 2005

Compile list of available courses to olderclients and market these in service centresJuly 2004 to June 2005

Sport andRecreationNew Zealand

Advocacy and sectoreffectiveness

• Sport and recreationservice planning anddevelopment considersolder peoples’ needs



• The national policyframework for physical activityand sport, recognises needs ofolder people

Develop policy framework for olderpeople’s sport and recreation by June 2005

Sport andRecreationNew Zealand

New Zealand ThinksafeMasters Games

• Older New Zealandershave opportunities to beactive in a social andcompetitive sportsenvironment


• Sport and Recreation NewZealand provides financialsupport for Push Playcomponent of ACC ThinksafeNew Zealand Masters Games

Sponsor ACC Thinksafe Masters Games inWanganui February 2005

State ServicesCommission

Human ResourcesFramework – Work/lifebalance project

• Older people in thepublic service have thechoice to continue theirworking life in ways thatsuit them as they age

Goal 9:Elimination of ageismand the promotion offlexible work practices

• Information is available togovernment departments onelimination of ageism andpromotion of flexible workpractices

Provide guidance to public servicedepartments on work/life balance (includingcase studies relating to older workers) byOctober 2004

Provide support to departments forimplementation changes by June 2005





State ServicesCommission

State Sector RetirementSavings Scheme(SSRSS)

• Older workers havethe opportunity tocontribute to theirretirement savings


• Percentage of eligibleemployees who join SSRSSscheme increased

Implement State Sector RetirementSavings Scheme (SSRSS) from 1 July 2004

Report participation of employees as at 1July 2004 in 2004 Human Resource CapabilitySurvey by November 2004

Te Puni Kökiri Capacity Building

(Ongoing)

• Build theinfrastructure of Mäoricommunities to lay thefoundations for cultural,economic and socialdevelopment




• Ministry receives quarterlyreports on detailedachievements made ormilestones reached• Regional meetings heldregularly and strongerrelationships with Mäorireported

Provide funding to Mäori organisations toenable at least 600 capacity building projectsto be completed in Mäori communities,including recognising role of elders and theircontribution to development of their whänau,hapü and iwi by June 2005

Facilitate regional meetings with local,regional and central government agenciesand other relevant organisations to co-ordinate assistance to Mäori communitiesand to build whole-of-governmentrelationships with those communities July2004 to June 2005





Te Puni Kökiri Governance andAppointments

• Facilitate effectiveMäori participation onboards and committees




• Six monthly reporting showsappropriate representation ofMäori appointed to boards andcommittees

Provide advice and makerecommendations that result in suitablyqualified Mäori, many of whom are elders,being appointed to statutory boards,committees and advisory groups by June2005

Te Puni Kökiri Special Housing ActionZones

(Ongoing)

• Resolve serioushousing needs within adesignated area



• Monitoring and quarterlyreports show progress andidentify achievements forMäori communities

Implement at least nine Special HousingAction Zone projects to improve housing inMäori communities





Te Puni Kökiri Whänau development

(Ongoing)

• Recognise the specialand unique role ofelders in whänaudevelopment




• A broad national strategy forwhänau developed

Develop broad strategic framework tofocus on enabling whänau, includingkaumätua, to realise their social andeconomic potential

Ministry ofTransport

Review of Older DriverLicensing Policy

• Older people’s keystakeholder groupshave input into thepolicy framework andoperational aspects ofolder driver licensingpolicy


• Minister is provided withrobust advice on options forfuture of older driver re-licensing• Advice addresses key NewZealand Transport Strategyobjectives to improve accessand mobility and improvingsafety and security

Report to Ministers of Transport, TransportSafety and Senior Citizens by 30 June 2005with options and recommendations for anychanges to older driver re-licensing

Ministry ofTransport

and

TransfundNew Zealand

Total Mobility review • Older people are ableto access suitable publictransport options


• Review will identify policyoptions for improving TotalMobility Scheme

Develop terms of reference Complete literature review Consult with key stakeholders Report to Minister of Transport by 30 June

2005





Veterans'Affairs NewZealand

Commemorations • The communitycontinues to be awareof the contributionmade by war veterans toNew Zealand as a nation



• Increased participation incommemorative activities byveterans• Public awareness of roleplayed by veterans• Veterans’ experiences areacknowledged by theircommunities.

Provide veterans with opportunity toattend commemorative events

Develop and distribute education materialto schools to promote awareness of veteransand their stories by June 2005

Encourage schools to collect veterans’stories

Veterans’Affairs

Development of servicedelivery

• Veterans can accessservices to meet theirneeds



• Veterans feel moreempowered to takeresponsibility for managingtheir quality of life• Maximise veterans’ use ofavailable community servicesand supports

Improve veteran’s knowledge onavailability and accessibility of services

Inform health professionals andcommunity groups about health issuesaffecting veterans

Provide training to service delivery staff toenable them to respond effectively toinquires from veterans

Develop publications to address new issuesas they arise and revise existing publications

Ministry ofWomen’sAffairs

Implementation of thefive-year Action Plan forNew Zealand Women

• Retirement savingsand other issuesrelevant to older womenare considered in policydevelopment• Women are betterinformed about savingfor retirement



• Ministry of Women’s Affairsinput leads to better informeddecision making on policies forolder women

Work in partnership with RetirementCommission and other government agencieson development of policy options to improveoutcomes for women in retirement

Co-host with Retirement Commission abreakfast forum with key women’sorganisations to develop targeted messagesto women via the Sorted website October2004

Hold focus groups with women to informpolicy development on women saving forretirement


POSITIVE AGEING GOALS KEY ACTIONS 2004/2005 AGENCY

1. Secure and adequate incomefor older people

A savings product that allows for ease of access to superannuation schemes and providespeople with the ability to maintain that access until retirement, will be designed withproposals provided to the Minister of Finance and Revenue

Inland Revenue Department

A report on the Economic Living Standards of older people in New Plymouth will be preparedfrom local surveys, distributed to stakeholders and presented at public positive ageingforum

New Plymouth District Council, NewPlymouth Positive Ageing Trust and WesternInstitute for Technology in Taranaki

2. Equitable, timely, affordableand accessible health servicesfor older people

An intervention programme will be assessed to test its impact on falls, injuries and qualityof life for older people in residential care

Accident Compensation Corporation

Legislation to progressively remove asset testing for long-term residential care will comeinto force

Ministry of Health

A Memorandum of Understanding will be developed between Work and Income, Housingagencies, the local District Health Board and General Practitioners on issues related toolder people’s health needs

Work and Income East Coast

3. Affordable and appropriatehousing options for older people

The Residential Tenancies Act will be reviewed and will involve public consultation beforerecommendations are prepared for Ministers

Ministry of Housing

Policy options including adjustments to the thresholds for the Rates Rebate Act 1973 willbe developed and approved

Department of Internal Affairs

4. Affordable and accessibletransport options for olderpeople

Recommendations on improvements to the older driver re-licensing system will beimplemented

Land Transport Safety Authority

Older driver licensing policy will be reviewed and make recommendations for change inconsultation with older people’s organisations

Ministry of Transport

5. Older people feel safe andsecure and can “age in place”

Cabinet paper will be prepared for the Minister for Senior Citizens on options for amendmentsto the enduring power of attorney provisions of Part IX of the Protection of Personal andProperty Rights Act 1988 by 31 December 2004

Office for Senior Citizens and Older People’sPolicy Team, Ministry of Social Development


NEW ZEALAND POSITIVE AGEING STRATEGY KEY ACTIONS FOR 2004/2005NEW ZEALAND POSITIVE AGEING STRATEGY KEY ACTIONS FOR 2004/2005

POSITIVE AGEING GOALS KEY ACTIONS 2004/2005 AGENCY


6. A range of culturallyappropriate services allowschoices for older people

The remains of the Unknown Soldier will be returned to New Zealand and interned in thenew Tomb at the National War Memorial

Ministry of Culture and Heritage

A publication on Pacific peoples’ intergenerational initiatives is developed and launched Ministry of Pacific Island Affairs

A link will be established between Work and Income and the Migrant centres and staff willensure that the Language Line is used with older ethnic clients

Work and Income Auckland Metro

7. Older people living in ruralcommunities are notdisadvantaged when accessingservices

Local networks such as bowling clubs, Returned Services Associations and other likeorganisations will be used to provide information on services to older people

Work and Income Auckland Metro

A South Taranaki positive ageing strategy will be developed in consultation with olderpeople, following local research on the needs of older people

South Taranaki District Council

8. People of all ages havepositive attitudes to ageing andolder people

Older volunteers will provide one-on-one mentoring to families and individuals in need, insix regions

Ministry of Social Development

An older people’s reference group will be established in Taupo to inform local governmentpolicies

Taupo District Council

9. Elimination of ageism andpromotion of flexible workoptions

An information section will be created in the Work and Income Service Centre foyer to showwhat is available for older people in the community

Work and Income Northland

In participation with the Equal Employment Opportunities Trust, the ‘PeoplePower –Successful Diversity at Work’ project will advocate for older workers and provide employmentstrategies for employers and workers

Department of Labour

10. Increasing opportunities forpersonal growth and communityparticipation

Neighbourhood Support and Community Patrols training will be provided through adultcontinuing education classes

New Zealand Police Community Support

Oral histories from the veterans of the North African campaigns will be published on ANZACDay 2005

Ministry of Culture and Heritage

The New Zealand Positive Ageing Strategy - MSD...Accident Compensation Corporation Ageing carers 8 Ageing with a serious injury 8 Assessment processes for older people 8 Fall prevention

Documents