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Driving Translation Management into the Next DecadeWebinar Series Part 1:
Driving Translation Management into the Next DecadeWebinar Series Part 1:
The Need for Translation ManagementThe Need for Translation Management
Thank you for joining today’s webinar • All participant audio has been muted• All participant audio has been muted• The webinar will start shortly
@sdltechnologies sdlplc
Driving Translation Management into the Next DecadeWebinar Series Part 1:
Driving Translation Management into the Next DecadeWebinar Series Part 1:
The Need for Translation ManagementThe Need for Translation Management
How language is key to global business Global customer engagementTranslation challenges todayThe business impact of successful translation management
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Language and Global Business
90% of HP’s customers buy based on content 90% of HP’s customers buy based on content 85% of p h e e 85% of p h e e buy based on content, not on touching the product*
buy based on content, not on touching the product*
85% of purchasers are NOT comfortable buying online in non-native language**
85% of purchasers are NOT comfortable buying online in non-native language**
“ The ability for our customers to learn about ti b k ti i th i tig gg gproperties or book a reservation in their native
language is an absolute necessity for our continued global expansion and growth.”
69% f HP’ 69% f HP’ Buyers are 3x more Buyers are 3x more David Kong, President and CEOBest Western International69% of HP’s revenues
are generated from outside of the US*Up from 55% in 1999
69% of HP’s revenues are generated from outside of the US*Up from 55% in 1999
Buyers are 3x more likely to buy from a known brand but 40% will buy a localized product**
Buyers are 3x more likely to buy from a known brand but 40% will buy a localized product**
Best Western International
4* Gilbane Globalization blog – Mary LaPlante, 2008**(c) Common Sense Advisory 2008, Proof Localization Matters - Organizations with more than 250 employees.
pp product**product**
The Impact of Language on Business
Brazil France
Your market reach is limited if you do not speak local language
Market reach non-native language
Market reach non-native languageg g
Missed opportunity
g gMissed opportunity
Japan
M k t
Russia
M k tMarket reach non-native languageMissed
Market reach non-native languageMissed
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opportunity opportunity
The Engagement Challenge
Your Customer’s JourneyResearch & Development
Create and develop the best product i th k t
Operations
Ensure the product can be produced optimally and shipped to the market
Marketing & Sales
Promote and sell the product
Service & Support
Ensure the best after-sales experience and customer satisfactionProspect Requirement Prospect Requirement
You need a solutionYou need a solution
Prospect Requirement
You need a solution
Market AssessmentMarket Assessment
You expect to find relevant information quicklyYou expect to find relevant information quickly
Market Assessment
You expect to find relevant information quickly
In-depth ResearchIn-depth Research
You go to a website and want a consistent experience but with local relevancyYou go to a website and want a consistent experience but with local relevancy
In-depth Research
You go to a website and want a consistent experience but with local relevancy
Product AcquaintanceProduct Acquaintance
You need to know how to use the product or serviceYou need to know how to use the product or service
Product Acquaintance
You need to know how to use the product or service
Customer SupportCustomer Support
The less you understand, the more you need supportThe less you understand, the more you need support
Customer Support
The less you understand, the more you need support
in the marketand shipped to the marketpand customer satisfaction
Prospect Requirement Market Assessment In-depth Research Product Acquaintance Customer Support
Service & SupportMarketing & SalesOperationsResearch & Development
7Your Organization
Global Information Management
Your Customer’s Journey
Prospect Requirement Market Assessment In-depth Research Product Acquaintance Customer Support
Service & SupportMarketing & SalesOperationsResearch & Development
8Your Organization
The Stage
Content is changing fast
and growing exponentially
Content is everythingy g
Content needs to be localized to
compete in all markets and
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p
engage with customers
Translation Challenges Today
The Problem
• Translation is a complex, inefficient manual process
• Translation volumes are increasing• No overall pictureNo overall picture• Moving from project-based to
continuous streams of translation
• High translation costs
Business Issues
High translation costs• Project delays are common• Processes are not scalable• Brand inconsistency is inevitable
P lit
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• Poor quality
“To reach broader audiences, global , gmarketers
must make localization a priority.” Jennifer Bellisent“Do B2B Tech Marketers Localize as they Globalize?”
“Progress towards overcoming language afterthoughtProgress towards overcoming language afterthought syndrome. We see slow but steady adoption of content
globalization strategies…that position language requirements as integral to end-to-end solutions…”q g
Mary LaPlanteMultilingual Product Content: Transforming Traditional Practices Into Global Content Value Chains
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Traditional global processes:Excessive communication, inconsistencies & cost
Over 9,000 Translation happens twice for the same
Regional k ti t
Different people are chasing the
6 months
Product Catalogue Content Process
3 months
communicationsrequired to source content for catalogue
twice for the same content
marketing act as a ‘post-box’ and are a bottle-neck
gsame content
Collate
BCUBruges
• MainstreamHi d
Sign-offLocalise &translate NSO’s
x17
Trade
Consumer
NSO’s
x17
5 th
Regional Marketing
x17
x17x17x17
BCUSingapore
BCU
• Hi-end• DTV + FTV
Create
Media Ware
5 months
Web Content Process for Catalogue
4 months
Spain
x17
x17Content takes 4 months to reach the web
BCUEindhoven
Commission
Translate Localise
Sign-offContent
DB
Collate
Sweden
Only 18% of
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AKBS
MDBP3C
4 months = new AKBS 2 months = update AKBS
AKBS
yTV product leaflets get to P3C
Source: Philips presentation at SDL GIM conference, UK, November 2006
• Companies replace 39% of their product portfolio every
Support ArticlesSupport ArticlesUser InterfacesUser Interfaces
5 years • Portfolio of products is growing at 14% per year• Products are going to market faster (compressed
documentation cycles by 32%)
WebsitesWebsites
documentation cycles, by 32%)• 6% Reduction in Tech Pub Dept Headcount
From Benchmarking Content Reuse in
Service ManualsService Manuals BrochuresBrochuresFrom Benchmarking Content Reuse in Technical Communication, 2010
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How Did We End Up Here?
FrenchG
TM
Agency
FrenchG
TM
Agency
JapaneseChi
TM
Agency
Czechi
TM
Agency
Spanish LA
TM
Agency
GermanPortugueseSpanish
GermanItalianSpanish
ChineseKorean
HungarianRussian
Spanish LABrazilianPortuguese
R&DR&D
Head Office
TM
Agency
TM
Agency
User ManualsUser InterfacePackaging
ContentStore
User ManualsUser InterfacePackaging
ContentStore
German
German Office French Office
French
ContentStore
Service &
SupportContent
Store
Sales & Marketing
Websites
ContentStore
Sales & Marketing
Websites
ContentStore
Sales & Marketing
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Knowledge BasesFAQ’sService Bulletins
StoreSupportWebsitesProduct CollateralPromotions
StoreWebsitesProduct CollateralPromotions
WebsitesProduct CollateralPromotions
Translation Silos
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Centralized Translation Assets
MultilingualAssets
MultilingualAssets
MultilingualAssets
MultilingualAssets
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Centralized Virtual Language Repository
The Need for Translation Management
No complete picture
Localization Teams need automation
Consistency
Intelligently re-use existing translations
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Translation Management
C t li &• Centralize assets
St d diCentralize &Standardize
• Standardize process• Drive up reuse• Reduce manual tasks
• Repeatable and reliable processesp
Automate
Collaborate
• The supply chain• Business systems
19Translation Management Systems
Business Priorities
Drive customer loyaltyGrow revenue & control costs
C LEVELC LEVELGrow revenue & control costsIncrease efficiency & visibility
Exceed customers’ expectationsImprove efficiency
BUSINESSBUSINESSOWNEROWNERp y
Achieve revenue goals & reduce costs OWNEROWNER
Improve quality Reduce costs
LOCALIZATIONLOCALIZATION
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Increase productivity & timeliness
Localization as a Revenue Driver
Faster time-to-market
Increasing market reach
Underpinning growth
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Philips
Time‐to‐market for global launches from 4 Time‐to‐market for global launches from 4Time to market for global launches from 4 months to just weeks30% reduction in global content costs35 languages and multiple content typesReduced management overhead by 85%I d h i l i d
Time to market for global launches from 4 months to just weeks30% reduction in global content costs35 languages and multiple content typesReduced management overhead by 85%I d h i l i d
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Integrated authoring, translation and content publishing systemsIntegrated authoring, translation and content publishing systems
Research In Motion
43 languages, 120 countries, 300 carrier variationsReduced localization costs by over 60%
43 languages, 120 countries, 300 carrier variationsReduced localization costs by over 60%
Eliminated DTP costs Reduced engineering costs
Decreased turnaround time by 50%Manage content at topic level Translate base set of content in advance
Eliminated DTP costs Reduced engineering costs
Decreased turnaround time by 50%Manage content at topic level Translate base set of content in advance
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Translate base set of content in advance Keeping pace with accelerated project schedules Localization continuous part of process
Translate base set of content in advance Keeping pace with accelerated project schedules Localization continuous part of process
The Resource Center
www.sdl.com/enterprise-resources
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CxO Whitepaper
CxO Strategy - The Next Big Win: Localization
See how other global organizations like HP Philips and Avaya have achieved theHP, Philips and Avaya have achieved the following results: Reducing costs by 50% Increasing efficiencies by 30+% Increasing efficiencies by 30+% Accelerating time-to-market by up to
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