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nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2019 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741
The nbntm broadband access network and scams awareness Hurstville Seniors Computer Club 24 April 2019
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What we will cover today
• What is the nbn?
• Differentiation between NBN Co and retail service providers
• Hurstville and surrounds – the story so far
• Landline phone service
• Medical alarms
• Power outages
• Getting the message out
• Scams awareness
• nbn and current scams 2 nbn-Confidential: Commercial
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What is the nbn?
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NBN Co
Government business enterprise
Design, build and operate a wholesale, open access phone and internet network
Federal government and regulators
Shareholder Ministers
Federal Departments Government regulators
Phone & internet retailers
Telephone and/or internet service providers –
often called Retail Service Providers or RSPs
NBN Co delivery partners
Contractors and sub-contractors employed to design, survey, inspect, construct, connect and operate the nbn™ broadband access network
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What technology makes up the nbntm broadband access network
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Fixed line nbn™ network
Fixed wireless nbn™ network
SkyMuster satellite nbn™ network
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Some key points
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• What is the fixed line network replacing?
• Landline phones and landline internet
• Services potentially impacted by the fixed line network
• Medical alarms, monitored security alarms, fire and lift communications
• Landline phone and internet services will be replaced by services over the nbn™ broadband access network ~18 months after an area is declared ‘ready for service’
• Connecting to the nbn™ broadband access network is not automatic
• Residents need to contact their phone or internet provider to make the switch
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Responsible for:
• Providing your internet and phone services
• Installation and post connection support
• Network capacity and the speed you experience
• Faults, maintenance and outages in relation to service provider’s network
• The quality of your modem
Contact your service provider for plans, pricing and services over the nbnTM access network.
Choose carefully as they’re responsible for a number of elements of the
network that will affect your internet experience.
Your phone or internet service provider
Responsible for:
• Building the nbnTM broadband access network
• Faults, maintenance and outages in relation to the nbnTM broadband access network
• Wholesale speeds delivered to your premises via your retail service provider (depending on the technology)
NBN Co - wholesaler
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Hurstville District – the rollout so far…
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Service available Build commenced
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• Most medical alarms are connected to your phone line
• You will need to contact your device provider to find out if your medical alarm will work over the nbntm broadband access network
• Contact NBN Co to register your medical alarm
Medical alarms over the nbntm broadband access network
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Phone service only over the nbntm broadband access network
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Q. Do I still need to switch even if I only use landline phone?
A. Yes. Landline phone or voice services are part of the
telecommunications services that are available over the
nbn™ broadband access network. To keep your services
active, you’ll either need to switch or speak to a phone and
internet provider about other options.
Q. Can I keep my home phone number if I switch?
A. Yes, if you switch before the existing network is
disconnected. Ask your current phone provider if they can
transfer your number when you order your plan
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Power outages and the nbntm broadband access network
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• Devices connected to the nbn™ broadband access network will not work during a power outage.
• Consider having an alternative form of communication handy, such as a charged mobile phone.
• If you have a safety critical device, speak to your device provider or service provider about alternative solutions.
• Electronic equipment connected to the nbn™ access network may need its own separate battery backup to work in a power outage system (such as a UPS).
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Direct communications from NBN Co
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NBN Co website resources
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NBN Co website resources
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Community engagement
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What you need to know
NBN Co will never make unsolicited calls or door
knock to sell broadband services.
There are times when NBN Co may contact you
directly as part of the network rollout, but never to
request payment.
NBN Co may make calls to individuals registered on
our Medical Alarm or Fire and Lift registers but will
never request payment or bank account details
during these calls.
Verify who you are talking to
and do not give your personal
details or bank account details
to an unsolicited caller.
Protect yourself from scams
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Immediately
• Contact your bank or financial institution immediately
• Report the matter to your local police
• If you have provided remote access to your computer or financial information to a scammer, contact IDCARE on 1300 432 273
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To help protect others
• You could also report your issue to the
Australian Cybercrime Online Reporting
Network (ACORN)
• To protect others, report scams to the
Australian Competition & Consumer
Commission (ACCC) via SCAMwatch
Have you provided details to a scammer?
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Tips to keep you safe
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1. Do not share your bank or personal details with an unsolicited caller or with those who door
knock
2. If you’re in doubt, ask for their details, hang up and call your retail service provider to check if
they’re legitimate
3. nbn™ approved technicians and workers carry enAble™ identification cards
4. nbn does not call you with automated assistance to advise you will be disconnected – we
suggest you hang up the phone
5. Never give an unsolicited caller remote access to your computer via the installation of
programs such as Team Viewer
6. nbn is a ‘wholesaler’ – you will need to purchase an nbn™ powered plan through a phone or
internet provider
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nbn-Confidential: Commercial This document is provided for information purposes only. The contents, including any views expressed by nbn are indicative only and subject to change. This document is subject to the information classification set out on each page. If no information classification has been included, this document must be treated as ‘nbn-Confidential: Commercial’ and must not be disclosed other than with the consent of nbn. The recipient (including third parties) must make and rely on their own inquiries as to the currency, accuracy and completeness of the information contained herein and must not use this document other than with the consent of nbn. © 2019 nbn co ltd. ‘nbn’, ‘business nbn’ and nbn logos are trade marks of nbn co ltd | ABN 86 136 533 741