The Nature of Interaction in Educational Videoconferencing A thesis presented to the Queensland University of Technology in fulfilment of the requirements for the degree of Master of Education by Carol Daunt Dip Teach (Kedron Park Teachers’ College) BEd (South Australian College of Advanced Education) Grad Dip Dist Ed (South Australian College of Advanced Education) The Centre for Professional Practice in Education and Training School of Professional Studies Faculty of Education August 1999
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The Nature of Interaction in Educational Videoconferencing
This is my Master of Education thesis from 1999. The study investigated the nature of interaction that can be achieved in educational videoconferencing and what adaptations (if any) to teaching and learning strategies are necessary. In particular it examines the following: 1. What impact does the technology have on the interactions? 2. Do lecturers have to make adaptations to teaching strategies? 3. Do students have to make adaptations to learning strategies? 4. Can a ‘dialogical’ approach be used effectively in videoconferencing?
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The Nature of Interaction in Educational Videoconferencing
A thesis presented to the
Queensland University of Technology
in fulfilment of the requirements for the degree of
Master of Education
by
Carol Daunt Dip Teach (Kedron Park Teachers’ College) BEd (South Australian College of Advanced Education) Grad Dip Dist Ed (South Australian College of Advanced Education)
The Centre for Professional Practice in Education and Training School of Professional Studies
Faculty of Education
August 1999
i
Abstract This study investigates the nature of interaction that can be achieved in educational
videoconferencing and what adaptations (if any) to teaching and learning strategies are necessary.
In particular it examines the following:
1. What impact does the technology have on the interactions?
2. Do lecturers have to make adaptations to teaching strategies?
3. Do students have to make adaptations to learning strategies?
4. Can a ‘dialogical’ approach be used effectively in videoconferencing?
During the latter half of 1994, two lecturing staff at the Queensland University of Technology
(QUT) used videoconferencing for tutorials, in conjunction with distance education materials, to
deliver one subject of a Master of Education course (Organisational Culture and Education
Leadership) and assess the adequacy of this mode of delivery for quality teaching and learning in
a higher education program.
The lecturers were highly experienced university personnel who had delivered this subject face-
to-face using a dialogical approach in their lectures. The student group comprised eight mature-
age students all located at a provincial centre approximately three hours’ drive from Brisbane. All
of the participants were educational practitioners: two school principals, one deputy principal, one
subject master, three education officers at School Support Centres and one Pre-school teacher
(seven females, one male).
A review of the literature showed interaction is an important element in learning, but that very
few studies on the use of videoconferencing for education have focused on the nature of
interaction that can be achieved through the medium. Therefore, this study will make a significant
addition to the body of knowledge about how this relatively new communications technology can
be employed for educational purposes.
This study is based on a mixed-method evaluation design that included an action research process
coupled with an interaction analysis. The two research methods form two distinct stages of the
study, i.e. action research throughout the planning and delivery of the videoconference sessions,
combined with an interaction analysis of videotapes of the videoconference sessions. This mixed-
method design was appropriate for this study in order to maximise the data that had been
collected, allowing a deeper investigation of the nature of interaction.
This study found that videoconferencing allowed the lecturers to replicate the on-campus
interaction that is often lacking in distance education programs. Of significance was the fact that
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the technology did permit the full engagement of these students as adult learners, and experienced
professionals, in an approach based on critical reflection, deep learning and metacognition. The
study showed that a very high level of interaction comparable in effect to the face-to-face
situation, can be achieved and students at this level are able to maintain that interaction for long
periods of time.
Major findings of the study include:
• High quality voice and vision contributed to the ability to interact.
• Room layout has an effect on interaction.
• User confidence and competence contributed positively to the ability to interact.
• Sessions in which dynamic interaction and engagement occurred were successfully conducted
for periods of 90 minutes.
• Lecturers were able to replicate their current teaching style that relied heavily on a dialogical
approach.
• Students resented the loss of control in structured videoconferences and expressed higher
levels of satisfaction when they were active in setting the agenda.
• The established group and consequent group dynamics had a positive effect on the interaction.
• Interaction was valued by the students as a teaching/learning strategy.
• It appears that the nature of interaction is more important than the amount.
This study supports the literature in several areas, but challenges it in others. It confirms research
which found that the technology was conducive to highly interactive sessions and hence of benefit
in the delivery of educational programs, but challenges the assumptions and recommendations
that effective videoconference sessions need to employ different teaching strategies and be
structured and focused, including pre-prepared agendas and controlled question and answer
procedures. However, due to the size and nature of this particular group of students and lecturers,
these notions are not rejected completely, and the conclusions and findings of the study must be
recognised as specific to this group under given conditions.
While the research offers insights into a particular context, it is not proposed that these results
would be replicable in all instances of educational videoconferencing. The study offers significant
insights into the nature of interaction that can be achieved if lecturers desire to employ a
dialogical approach in their educational videoconferencing.
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Acknowledgments I would like to acknowledge the following people for their contribution to this study:
• Dr Erica McWilliam, course coordinator, whose understanding and encouragement allowed
me to complete this study.
• The numerous friends and colleagues who have provided support and advice at key times.
• The group of students who willingly embraced this new technology and my intrusions into
their learning environment.
• Associate Professor Clarrie Burke and Dr John Cawte for their willingness to experiment and
excellent teaching style which supported the study so well.
• Dr Ian Macpherson for his key comments in the final stages, which resulted in a more refined
document.
• Dr Tania Aspland, my associate supervisor, for her valuable advice, assistance,
encouragement and sense of humour.
• Dr Roy Lundin, my principal supervisor, for his unending support, advice and encouragement.
His belief in me and my ability to complete the study through some very difficult times has
shown him to be a true friend, colleague and mentor.
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STATEMENT OF ORIGINAL AUTHORSHIP The work contained in this thesis has not been previously submitted for a degree or diploma at any other higher education institution. To the best of my knowledge and belief, the thesis contains no material previously published or written by another person except where due reference is made. Signed: ................................................. (Carol Ann Daunt) Date: .................................................
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Table of Contents Abstract ......................................................................................................................i
Table of Contents......................................................................................................v
List of Tables...........................................................................................................vii
List of Figures ........................................................................................................viii
Chapter 1 Introduction .............................................................................................1 1.0 Introduction ..............................................................................................................................................1 1.1 The Research Problem ...........................................................................................................................2 1.2 Context of the Study................................................................................................................................3
1.2.1 Flexible Delivery ..............................................................................................................................................4 1.2.2 Technology in Education ................................................................................................................................. 4
1.3 Focus of the Research ............................................................................................................................6 1.3.1 Technology of the Learning Environment ......................................................................................................8
1.4 Research Design .....................................................................................................................................9 1.5 Significance of the Research ..................................................................................................................9 1.6 Limitations of the Research ..................................................................................................................12 1.7 Structure of the Thesis ..........................................................................................................................13 1.8 Summary ................................................................................................................................................14
Chapter 2 Review of Literature..............................................................................15 2.0 Introduction ............................................................................................................................................15 2.1 Videoconferencing and Its Application in Education ...........................................................................16
2.1.1 Defining Videoconferencing..........................................................................................................................16 2.1.2 Videoconferencing in Education ...................................................................................................................17 2.1.3 The Videoconference Teaching Environment...............................................................................................19
2.2 Interaction and Learning .......................................................................................................................26 2.2.1 Defining Interaction.......................................................................................................................................28 2.2.2 Interaction in Videoconferencing..................................................................................................................30 2.2.3 Interaction Analysis .......................................................................................................................................34
3.2 Context of the Study..............................................................................................................................48 3.2.1 The Setting ......................................................................................................................................................48 3.2.2 Participants ....................................................................................................................................................50 3.2.3 Equipment .......................................................................................................................................................51
3.4 Data Analysis .........................................................................................................................................58 3.4.1 The Action Research Spiral ...........................................................................................................................59 3.4.2 Interaction Analysis .......................................................................................................................................60
Chapter 4 Research Findings ................................................................................62 4.0 Introduction ............................................................................................................................................62 4.1 Impact of Videoconferencing ................................................................................................................64
4.1.1 Technical Performance..................................................................................................................................64 4.1.2 Room Layout...................................................................................................................................................65 4.1.3 User Confidence and Competence ................................................................................................................67 4.1.4 Length of Videoconference Sessions .............................................................................................................68
4.2 Adaptations to Teaching and Learning ................................................................................................69 4.2.1 Acceptance of Technology by Lecturers .......................................................................................................69 4.2.2 Current Teaching Style ..................................................................................................................................70 4.2.3 Accepted Videoconferencing Protocols ........................................................................................................70 4.2.4 Acceptance of Technology by Students.........................................................................................................71 4.2.5 Loss of ‘Control’ ............................................................................................................................................73 4.2.6 Group Dynamics ............................................................................................................................................75
4.3 Nature of Interaction Achievable ..........................................................................................................76 4.3.1 Role of Interaction in Promoting Learning ..................................................................................................76 4.3.2 Amount and of Type of Interaction ...............................................................................................................78
Chapter 5 Discussion and Conclusions ...............................................................84 5.0 Introduction ............................................................................................................................................84 5.1 Principal Findings ..................................................................................................................................85
5.1.1 Impact of Videoconferencing.........................................................................................................................85 5.1.2 Adaptations to Teaching and Learning ........................................................................................................87 5.1.3 Nature of Interaction Achievable ..................................................................................................................89
5.2 Limitations of the Research ..................................................................................................................90 5.3 Implications for Practice ........................................................................................................................91
5.3.1 Planning for Interaction ................................................................................................................................91 5.3.2 Teaching Style ................................................................................................................................................91 5.3.3 Student Control ..............................................................................................................................................92 5.3.4 Combining Groups.........................................................................................................................................92 5.3.5 In General.......................................................................................................................................................92
5.4 Further Research...................................................................................................................................93
1989, 1994; Schiller & Mitchell, 1993; Schlosser & Anderson, 1994) confirm this view and
reinforce the notion that there are identifiable differences between videoconference teaching and
face-to-face teaching and therefore a need for different strategies. Following is a summary of
current thinking by these authors and others.
Differences
One of the major differences between videoconference teaching and face-to-face teaching is that
lecturers are moving into a flexible delivery mode and this brings with it a new way of planning
and structuring the course. It is unlikely that videoconference sessions will be undertaken for the
same number of hours as the course takes in a face-to-face situation. Lecturers need to develop
support materials (most likely self-directed learning guides) that students work through between
their videoconferencing sessions. For some lecturers this involves learning a new set of skills.
Schlosser and Anderson (1994, pp. 32-37) identify the following as new skills that must be learnt
in assuming the role of distance educators:
• understanding the nature and philosophy of distance education
• identifying learner characteristics at distant sites
• designing and developing interactive courseware to suit each new technology
• adapting teaching strategies to deliver instruction at a distance
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• organizing instructional resources in a format suitable for independent study
• training and practice in the use of telecommunications systems
• becoming involved in organization, collaborative planning, and decision-making
• evaluating student achievement, attitudes, and perceptions at distant sites
• dealing with copyright issues
All of the above skills are generic to using technology to deliver educational programs and
recognise the vast differences in the educational process when students are not physically on
campus. However, for contact teaching time with students, i.e. videoconference sessions, the
biggest difference relates to the lecturer’s working space. In a face-to-face situation lecturers are
free to wander around the room, look at students’ work, participate in numerous small group
discussions, distribute materials, have students gather around, work on a one-to-one basis and
change the direction of the lesson depending upon students’ interest and motivation (or lack
thereof). All this is undertaken in a defined space where lecturers can see and hear all students at
all times. In videoconferencing some, or all, of the students will not be physically located with the
lecturer. If the lecturer wanders around the room the students at other sites will not be able to see
him/her, and private conversations are difficult depending upon the microphone situation.
These differences are further highlighted in Table 2.1 which presents a summary comparison
between face-to-face teaching and videoconference teaching based on work by a team of
educators working for the USA Government Accounting Office.
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Table 2.1: Differences Between Face-to-face & Videoconference Teaching (Adapted from GAO, 1995, p. 89) FACE-TO-FACE VIDEOCONFERENCE TEACHING Equipment Whiteboard, OHP, VCR, computer.
Camera/s, monitor/s, microphone/s, document camera, control panel, VCR, computer.
Student location In the room with you.
Some students may be with you, others will be at one or more sites that may be hundreds of kilometres away.
What teacher sees All students at all times.
Depending on the operating system, probably only one site at any given time i.e. a number of students are unseen.
What students see The teacher AND any visuals shown.
The teacher OR any visuals shown OR students at other sites. (This can vary depending on the system.)
Ability to speak and hear Teacher and students can hear and speak to each other at any time.
Microphones must be used. If these are ‘press to talk’ models, students will not be heard if they do not press the button to activate the microphone.
Interaction The dynamics and energy of the room encourage participation and interest.
Participants view a monitor and can easily become passive viewers. You must design strategies for maintaining student participation and interest.
Operational support Usually not required.
Somewhere in the background will be a raft of specialists who manage and maintain the equipment you will be using. They become most important if you experience technical difficulties!
Preparation You are responsible for preparing your own teaching program and materials. This is usually done alone, but you may include some colleagues in the process.
A well designed course will need course developers and some input from experienced videoconference teachers. You may also need to redesign graphic material. It may involve instructional designers and graphic artists.
Teaching session length This is usually in a 2 -3 hour block.
It is not appropriate to have students ‘screen watching’ for more than an hour. They may be in the learning environment for a number of hours, but the time ‘on-screen’ should be broken into smaller segments.
Hoffman and Mackin (1996) alert those teaching via videoconference that their students are likely
to have less of an emotional connection and commitment to them - especially when lecturers and
students have not met face-to-face.
Franklin et al (1995) support this view and list the following instructional considerations:
• Because of less spontaneity than face-to-face instruction, participants will likely feel a greater
sense of distance and may be less comfortable volunteering information....
• The downside of having audio and video capability at each site is that participants may distract
(inadvertently or consciously) from the instruction by saying or doing things at inappropriate
times that are picked up by microphones and cameras....
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• The successful instructor will need to focus on ways to reach out to students so that they will have
a sense of personalized contact with the instructor... (p. 3.16)
In their study of the nature of videoconferencing and the evolving characteristics of
teaching/learning methodologies for videoconferencing, Schiller & Mitchell (1993) found that
videoconferencing requires a different teaching methodology from any that lecturers have used
previously. The technology itself necessitates different ways of interacting, moving, presenting
information and of judging the meaning of the messages going in both directions (p. 50).
This study aims to challenge this assumption and examine the nature of interaction that can be
achieved in educational videoconferencing. In proposing to replicate the dialogical approach, it is
necessary to examine what the literature informs us about the similarities between face-to-face
teaching and teaching via videoconference.
Similarities
Despite the long list of differences above, there are many similarities between teaching via
videoconference and face-to-face teaching. The most important of these is that good teaching is
just that, i.e.:
Good teaching, to my mind, is provided by teachers who are conversant with their subject(s), informed
about their students' characteristics and problems, understand their institution and the methodology
they serve (such as distance education, open learning or behaviouristic learning), but very important,
teachers should be able to impart the subject knowledge to their particular students in a meaningful,
interesting and motivating way, guiding them towards greater understanding of their subject and in
general life in order to be better prepared to function as citizens in their environment. (Wilson, 1997,
online)
The learning theory currently driving education is ‘constructivism’ where the learner actively
constructs an internal representation of knowledge by interacting with the material to be learned
(Savery & Duffy, 1995; Streibel, 1991). According to this viewpoint, both social and physical
interaction enter into the definition of a problem and the construction of its solution. It is
advocated (Prawat & Floden, 1994) that, to implement constructivism in a lesson, one must shift
one's focus away from the traditional transmission model to one that is much more complex,
interactive, and evolving. (The implications of this theory are discussed in more detail in Section
2.2.)
Franklin et al (1995) maintain that many teaching strategies adapt to videoconferencing, but that
‘one that emphasizes participant interaction works especially well’ (p. 3.15). For most lecturers
the transition from face-to-face teaching is not overly difficult. It offers the opportunity for
lecturers to reflect upon their teaching methods which lead to improved practice (Mitchell, 1997).
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Ellis (1994), in referring to the use of teletraining through Video Teletraining (VTT) in the United
States Navy, noted that the instructor’s delivery technique may require modification to ensure the
best results in their teleteaching facility. She reports that ‘All prospective instructors are required
to complete an instructor indoctrination that includes complete hands on training prior to teaching
on the network.’ This ‘indoctrination’ includes:
• Hands on training and complete familiarisation of all VTT classroom equipment.
• Modification of graphics for optimal presentation on the network.
• Possible modification of the course testing procedure to enable a site facilitator to grade the tests.
• Observing other VTT instructors teach.
• Trial teaching to other sites during the lunchtime break.
• Advance coordination with the remote sites for course materials and publications used during the
course. (p. 3)
Despite what would seem to be quite large adjustments, Ellis points out that courses are taught in
much the same manner as in the traditional classroom and the curriculum is not modified.
Laurillard (1993) believes that videoconferencing invites the delivery of lectures because ‘it is
definitely a presentational medium as well as being a discursive one’ (p. 167) and that this
attribute is employed by lecturers, with the potential for interaction rarely being exploited. She
believes that the student has very little control over the communication and there is little
opportunity for social negotiation.
There are strategies that a lecturer teaching via videoconference can adopt to make their role more
effective and fulfilling for both themselves and their students and thus enhance the quality of the
teaching/learning interactions. The following strategies, which have an impact on this study, have
been gleaned from the literature (Cyrs, 1997; Cyrs & Smith, 1990; Ellis, 1994; GAO, 1995;
1. Accepts feeling. Accepts and clarifies an attitude or the feeling tone of a pupil in a nonthreatening manner. Feelings may be positive or negative. Predicting and recalling feelings are included. 2. Praises or encourages. Praises or encourages pupil action or behaviour. Jokes that release tension, but not at the expense of another individual; nodding head, or saying “Um hm?” or “go on” are included. 3. Accepts or uses ideas of pupils. Clarifying, building, or developing ideas suggested by a pupil. Teacher extensions of pupil ideas are included but as the teacher brings more of his own ideas into play, shift to category five.
Teacher Talk
4. Asks questions. Asking a question about content or procedure, based on teacher ideas, with the intent that a pupil will answer.
Initiation
5. Lecturing. Giving facts or opinion about content or procedures; expressing his own ideas, giving his own explanation, or citing an authority other than a pupil. 6. Giving directions. Directions, commands, or orders to which a pupil is expected to comply. 7. Criticizing or justifying authority. Statements intended to change pupil behaviour from nonacceptable to acceptable pattern; bawling someone out; stating why the teacher is doing what he is doing; extreme self-reference.
Pupil Talk
Response
8. Pupil-talk - response. Talk by pupils in response to teacher. Teach initiates the contact or solicits pupil statement or structures the situation. Freedom to express own ideas is limited.
Initiation
9. Pupil-talk - Initiation. Talk by pupils which they initiate. Expressing own ideas; initiating a new topic; freedom to develop opinions and a line of thought, like asking thoughtful questions; going beyond the existing structure.
Silence
10. Silence or confusion. Pauses, short periods of silence and periods of confusion in which communication cannot be understood by the observer.
* There is no scale implied by these numbers. Each number is classifactory; it designates a particular kind of communication event. To write these numbers down during observation is to enumerate, not to judge a position on a scale. Using this coding system, the researcher observes all interactions and decides which category best
represents the communication event. Observation continues, with a steady tempo, at a rate of 20
to 25 tallies per minute - approximately one tally every 3 seconds. Maintaining a regular tempo is
important because most conclusions depend on rate consistency not speed.
With this ten-category system, an estimate of the balance between initiative and response can be
inferred from the per cent time of ‘teacher talk’, ‘pupil talk’ and ‘silence’ or ‘confusion’. These
per cents alone are not a good indication of the nature of the interaction because they measure
only the quantity and not the quality of the interactions.
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For this study, a two-tier tabulation system was employed that catalogued the type and sequence
of interactions. This allowed the researcher to capture the quality as well as the quantity of the
interactions. (The system of data collection is outlined in detail in Section 3.3.2.)
Major theoretical and methodological debates have characterised classroom research
(Hammersley, 1993) and systematic observation has been frequently criticised as having some
major flaws (Walker & Adelman, 1975). For example, using pre-determined categories may
prevent insight into unpredicted complex behaviours. At the same time, arbitrary time-sampling
neglects and may distort ‘natural’ classroom interaction patterns and restriction to classroom
settings ignores the contexts of teacher and student cultures, assumptions and intentions which
envelop them.
However, this research method has been ably defended by McIntyre & Macleod (1978) who
contend that FIAC is particularly appropriate for coding talk in a ‘transmission’ type classroom
but produces difficulties in coping with talk in small-group contexts where pupils talk to each
other. An elaboration of the Flanders’ system has often been used to identify effective classroom
teaching processes (Stallings & Mohlman, 1988), with some researchers increasing the number of
categories and modifying the procedures. However, the ‘Ten Category’ system developed by
Flanders served as a satisfactory basis for this analysis with a small group in which interactions
were not characterised by frequent smaller group discussions.
Farr & Muscarella (1991) measured verbal interactions in three different distance education
settings using a simultaneous coding scheme based upon Flanders’ Interaction Analysis. Murphy
(1995) used an expanded version of G. R. Johnson's Cognitive Interaction Analysis System
which, itself, had been based on Flanders’ Interaction Analysis, to investigate the verbal
interaction between instructors and students in videoconferencing.
Interaction analysis was also used successfully in a recent study to investigate higher order
thinking in a telelearning environment (McLoughlin & Oliver, 1998) which parallels this study on
interaction in educational videoconferencing. McLoughlin and Oliver conducted an in-depth
investigation of audiographics in schools and how this medium could be used to foster higher
order thinking. The audiographic environment is similar to the videoconferencing environment in
that it involves synchronous communication with sound and vision, the difference being that only
still motion is relayed in audiographics.
For the present study, an additional category (10A) was included to distinguish silence/ confusion
over technical issues from silences due to communication breakdown. The ‘initiative’ and
‘response’ characteristics of FIAC satisfactorily allowed a comparison of the videoconference
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teaching/learning experience with the established patterns in face-to-face sessions. Please note
that the categories 'teacher talk' and 'pupil talk', as used by Flanders, have been retained for this
study.
3.2 Context of the Study
3.2.1 The Setting
During the latter half of 1994, two lecturing staff at the Queensland University of Technology
(QUT) used videoconferencing for tutorials, in conjunction with distance education materials, to
deliver one subject of a Master of Education course (Organisational Culture and Education
Leadership) and assess the adequacy of this mode of delivery for quality teaching and learning in
a higher education program.
The tutorial group received video tapes and printed materials and came together four times during
the semester for a whole day in which they watched the video tapes, discussed selected readings
and linked via videoconference with their lecturers for two, 60 minute videoconferences.
There were four workshop days (Saturdays approximately one month apart) that contained two
contact sessions, i.e. eight videoconference sessions in total. A number of the videoconference
sessions were designed differently in order to explore the possibilities of the medium. Prior to the
videoconference sessions, students were required to undertake specified readings. The general
structure for each workshop day is shown in Table 3.2, with the videoconference sessions
highlighted.
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Table 3.2: Workshop Structure 8:30am Students met to discuss readings, general concerns and issues.
9:00am Students viewed a one hour video of the lectures given to on-campus students
during previous weeks.
10:00am Students discussed ideas and issues from the videotaped lecture and the readings, and identified questions and issues they wished to discuss with the lecturers.
10:30am Coffee break.
11:00am Videoconference link to lecturers in Brisbane.
12 noon Lunch.
1:00pm Students viewed a second videotape of lectures given to on-campus students.
2:00pm Students discussed ideas from the first videoconference, the second videotape and readings and identified further items for discussion with each other and lecturers.
3:00pm Videoconference link to lecturers for further discussion, debriefing and evaluation of the day, including the use of videoconferencing.
4:00pm End.
Within this general structure, however, the four workshops had certain variations which
influenced the students' reactions.
Workshop 1
One of the lecturers attended the remote site with the students on this first occasion to assist them
with familiarisation of the subject, plans for the semester, use of the videoconference equipment,
protocols and procedures. (The other lecturer, who remained in Brisbane, had already met with
this cohort of students when teaching another subject in an earlier semester.) In an attempt to
bridge the on-campus with the off-campus groups, three of the on-campus students agreed
voluntarily to attend the Brisbane site. These students had already participated in the lectures and
discussions with the lecturers during the previous week. It was expected that the interaction
between the two sets of students would facilitate discussion and sharing.
Workshop 2
Both lecturers were in Brisbane with students at the remote site only.
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Workshop 3
A guest lecturer presented from a third site to a small group of students in Brisbane as well as the
group at the remote site. A number of other QUT personnel also attended in Brisbane to observe
the use of videoconferencing.
Workshop 4
Both lecturers were in Brisbane with students at the remote site only.
Table 3.3 outlines the structure of each of the sessions.
Table 3.3: Structure of Videoconference Sessions WORKSHOP 1
Videoconference Session 1 1 lecturer in Brisbane with students on-site & 1 lecturer with students at remote site.
Videoconference Session 2 1 lecturer in Brisbane & 1 lecturer with students at remote site.
WORKSHOP 2
Videoconference Session 1 Both lecturers in Brisbane with students at remote site.
Videoconference Session 2 Both lecturers in Brisbane with students at remote site.
WORKSHOP 3
Videoconference Session 1 Both lecturers in Brisbane with students on-site & at remote site plus lecturer videoconferenced in from a third site & other QUT personnel present in Brisbane to observe.
Videoconference Session 2 Both lecturers in Brisbane with students at remote site.
WORKSHOP 4
Videoconference Session 1 Both lecturers in Brisbane with students at remote site.
Videoconference Session 2 Both lecturers in Brisbane with students at remote site.
This study was concerned with the videoconferencing component of the program and sought to
challenge and extend existing assumptions about the use of the medium for delivery of education.
3.2.2 Participants
The lecturers were highly experienced university personnel who had delivered this subject face-
to-face using a dialogical approach in their lectures. They were eager to examine how this
approach could be approximated in the videoconference environment. One of the lecturers had
worked with these students previously and the other travelled to the remote site to work with them
on the first workshop day.
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The student group comprised eight mature-age students all located at a provincial centre
approximately three hours’ drive from Brisbane. All of the participants were educational
practitioners: two school principals, one deputy principal, one subject master, three education
officers at School Support Centres and one Pre-school teacher (seven females, one male). This
group was somewhat unique in that it was already functioning as a tightly knit group; this was the
fourth semester that they had studied MEd subjects together.
Neither the lecturers nor the students had had any previous experience with videoconferencing.
However both groups, as experienced professionals wishing to engage in critical pedagogy in
practice, were keen to explore the degrees of freedom in terms of interaction that
videoconferencing might allow.
The students became co-participants in the research. This is a characteristic of the action research
process as noted by Grundy (1995).
3.2.3 Equipment
Each site was custom designed for videoconference teaching and contained the following
equipment:
• Standard room-based videoconference system
• Extra camera and monitor at rear of room
• Lectern with built-in monitors
• Press to talk microphones (although these were operated in ‘open’ mode)
• Document camera
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Figure 3.3 illustrates the room layout.
Figure 3.3: Videoconference Room Layout
Lecturer site (NB: Students not present for most sessions) Student site
3.3 Data Collection
Greene et al (1989) identified five purposes for mixed-mode evaluations, grounded in the
theoretical literature and in evaluation practice. It is the third of these, ‘development’, on which
this methodology is validated. In ‘development’ designs, the different method types are used
sequentially with the results of one method helping to develop or inform the other method. In this
study, the action research process provided a rich source of data, but further analysis was needed
for a greater understanding of the nature of interaction that was achieved.
The issues relating to the impact of the technology and the adaptations to teaching and learning
strategies were identified and addressed during the cyclical process of the action research stage. It
was the investigation of the amount and type of interaction that established that a quantitative
measure of interaction was required, thus leading to the employment of the interaction analysis.
3.3.1 Stage 1 - Action Research
Action research was chosen as the methodology for Stage 1 as the process of self-reflective
enquiry allows lecturers and students to be involved in the process in order to achieve educational
improvement. Action research is ‘a vehicle for enhancing the teaching-learning situation’
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(McNiff, 1988, p. 5) which encourages self-critical awareness, thus leading to a process of change
and improvement of practice.
Based on Kemmis & McTaggart’s Action Research Spiral (Figure 3.2, p. 44), Figure 3.4 presents
the process used in this study. There were four workshop days in which different structures were
used for the videoconference sessions. An overall analysis that was taking place during this stage
was used to inform and modify practice for the next session. The figure also incorporates the
interaction analysis that formed the basis for Stage 2 of the research. (This stage of the research
*Note: In this and subsequent tables Workshop 3 Videoconference 2 is not included due to loss of data as outlined. Although this gives a clear view of the amount of interaction, researcher observations and
debriefing sessions indicated that a rich source of data existed and an analysis of the type of
interaction that was taking place was required. In order to more fully appreciate the type of
interaction experienced, one had to examine the interchanges through the second tier of the
interaction analysis.
Table 4.6 presents a breakdown of student interactions. In all cases, the majority of ‘pupil talk’
was initiated by students and not merely responses to lecturers’ questions. Where the interactions
were responses, they quickly turned to initiation as students expanded upon the concepts being
presented and discussed them amongst the group. The nature of the interaction varied with the
topics under discussion and students’ knowledge, experience and skills with the concepts being
(It should be noted that in the session with the guest lecturer (W 3, VC1), where students were most dissatisfied, all interactions were student initiated. This gives a false impression due to the way in which this session was handled. After the one-way lecturing had continued for almost 30 minutes, the lecturers in Brisbane interjected and handed the session to the students for discussion and questions. In this way, the students assumed control of the session and all of their interactions were initiated for 15 minutes.) Table 4.6 supports the proposition that their own initiated interaction was viewed as being of
greater value by students than that which was merely response to lecturer directed questioning or
comment. This is portrayed by a comparison of the videoconferences in the first two workshops
which reveals the following:
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Table 4.7: Comparison of Initiated Responses to Satisfaction Levels Student initiated response
Issue
Excellent
V. Good
Good
Fair
Poor
83%
Ample opportunity was given for discussion/comments:
1 4
W1, VC1 My general level of satisfaction
with this session was: 2 3
61%
Ample opportunity was given for discussion/comments:
2 2 1
W1, VC2 My general level of satisfaction
with this session was: 2 2 1
97% Ample opportunity was given for discussion/comments:
6
W2, VC1 My general level of satisfaction
with this session was: 2 4
94% Ample opportunity was given for discussion/comments:
6
W2, VC2 My general level of satisfaction
with this session was: 1 5
From Table 4.7 it can be seen that the highest levels of satisfaction were recorded when student
interaction was at its highest, i.e. 97%.
In many instances, lecturers allowed the students to grapple with ideas, not interceding until
referred to by the students themselves. In the most remarkable of these instances (in Workshop 2,
Videoconference 1) the following was revealed from the interaction analysis:
1. One lecturer presented an idea in an expository manner (Category 5) for 1 minute 45 seconds.
2. There was silence (Category 10) for 3 seconds as the lecturer visually ‘handed’ the concept to
the students.
3. One student responded briefly (Category 8) for 24 seconds.
4. There was silence (Category 10) for 9 seconds during which the lecturer visually provided
encouragement through nodding of his head.
5. The group initiated discussion about the concept amongst themselves (Category 9) for 7
minutes before spontaneously drawing the lecturer back into the discussion and asking for his
opinion.
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During the student discussion the following occurred:
• The lecturer maintained visual contact with the group and provided encouragement by looks of
interest and nodding of the head, but did not interject.
• The discussion was lively with no periods of silence.
• Most of the group participated verbally in the discussion while all were involved which was
evidenced through listening, nodding and shaking of the head and murmurings.
This series of interactions was a clear indication that, by the third videoconference, the technology
had become transparent and students treated the lecturers as if they were in the same room as the
group.
A more detailed analysis of the interactions from Table 4.5 revealed that the majority of ‘Teacher
Talk’ fell into Category 5 (Lecturing) while ‘Pupil Talk’ was mostly Category 9 (Initiation). (See
Tables 4.8 and 4.9.)
It is notable that in the first videoconference where students expressed dissatisfaction with the
interaction, there was, in fact, more student initiated interaction than in a number of other sessions
where they rated their satisfaction as considerably higher. This would seem to indicate that it is
not just the amount of interaction, but the nature of that interaction that is important. In this case,
structured interaction, imposed by the lecturer left questions and comments unaddressed and lead
to dissatisfaction.
Table 4.8: Type of Interaction (VC = Videoconference)
NB: Week 3 Videoconference Session 1 has been removed from the figures in Table 4.9 as this was conducted by the guest lecturer and not indicative of the style of the usual lecturers.
4.4 Summary
In summary, it is worth noting some particular trends and comments from the written evaluations
which confirm the general pattern of student response to the variations across the workshops,
particularly in terms of their sense of power and degrees of freedom for interaction.
In the first workshop, most students were cautionary ('fair') in their evaluation of the first
videoconference, although a proportion regarded the experience as 'good'. This was due to their
unfamiliarity with the equipment and, as was revealed later in the debriefing session, their
dissatisfaction with the opportunity to explore their own issues.
For the second workshop, both videoconferences were rated as: 'Excellent' and 'Very Good'. This
increased satisfaction reflected their greater control over the agenda setting and the increased
levels of student initiated interaction which were achieved in these and subsequent sessions.
The interaction analysis revealed the preponderance of interactions in Category 9, i.e. 'pupil
initiated talk' in which they expressed their own ideas, initiated new topics, developed opinions
and a line of thought, asked thoughtful questions and went beyond the existing structure. This
indicated that very high levels of interaction could be achieved in videoconferencing.
Without the benefit of the interaction analysis figures, both lecturers felt that they were achieving
the level of interaction that they would normally achieve in their face-to-face sessions. Although
no analysis was carried out on their face-to-face sessions, the interaction analysis figures would
support their feelings and perhaps even show that a higher level of interaction was achieved in the
videoconference sessions.
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Table 4.10 presents a summary of the research findings.
Table 4.10: Summary of Research Findings
Key Category
Key Findings
Impact of Videoconferencing - relates to Supporting Question 1: What impact does the technology have on the interactions?
• High quality voice and vision contributed
to the ability to interact. • Room layout has an effect on interaction. • User confidence and competence
contributed positively to the ability to interact.
• Sessions in which dynamic interaction and engagement occurred were successfully conducted for periods of 90 minutes.
Adaptations to Teaching and Learning - relates to Supporting Questions 2 and 3: Do lecturers have to make adaptations to teaching strategies? and Do students have to make adaptations to learning strategies?
• Lecturers were able to replicate their
current teaching style which relied heavily on a dialogical approach.
• Students resented the loss of control in structured videoconferences and expressed higher levels of satisfaction when they were active in setting the agenda.
• The established group and consequent group dynamics had a positive effect on the interaction.
Nature of Interaction Achievable - relates to Supporting Question 4: Can a ‘dialogical’ approach be used effectively in videoconferencing?
• Interaction was valued by the students as a
teaching/learning strategy. • It appears that the nature of interaction is
more important than the amount.
The above findings will form the basis for further discussion in Chapter 5 in which the
implications for practice and further research are discussed. These important findings will inform
lecturers about the way in which they can approach teaching via videoconference and promise to
fulfil some of the expectations espoused about the technology but not yet realised.
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Chapter 5 Discussion and Conclusions
5.0 Introduction
The findings from this study support the literature in several areas, but challenge it in others. It
found that lecturers were able to achieve live, transactional interaction through the medium of
videoconferencing, which thus suited their dialogical approach. High levels of student initiated
interaction were regularly achieved with spontaneity being a feature of the interchanges among
students and lecturers. These findings confirm research which found that the technology was
conducive to highly interactive sessions and hence of benefit in the delivery of educational
indicated that effective videoconference sessions needed to be structured and focused, including
pre-prepared agendas and controlled question and answer procedures. This approach was adopted
for the first videoconference, with advanced structuring apparent in detailed lesson plans and the
procedure of nominating specific students to respond to particular questions, i.e. almost all
initiative for interaction emanated from the lecturers.
The students were not at ease with this structuring and wanted to be proactive in influencing the
agenda to account more for their needs. Their desire for control was also evidenced with the
operation of the equipment whereby they quickly became familiar with, and wanted to take
control of, the technology. They resented that control being taken away and wanted to operate the
keypad and change the camera shots themselves rather than have the lecturer operate the
equipment from the Brisbane site.
In subsequent workshops, where the lecturers adopted a far less structured, but more complex,
dialogical strategy, students became more at ease with the videoconferencing and engaged in their
own initiated interaction with the lecturers. Power sharing with the students in charge of the
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technology at the remote site, rather than through 'far end control', also seemed essential to
success.
It is concluded that the structured processes considered to be appropriate in other contexts were
not completely suitable in this context nor with this cohort of mature students to achieve the types
of objectives consonant with this subject.
Key Finding: The established group and consequent group dynamics had a positive effect on
the interaction.
As noted previously, the situation was unique, consisting of sessions with a well–established
group of students linking with lecturers who were known to them. Analysis of the videotapes of
the videoconferencing sessions reveal the videoconference tutorials as sessions where people
worked together as a team achieving a high level of ownership, comfort and productivity because
of skills that promoted robust but mutually respectful exchange. The group dynamics were similar
to those reported by Burnham (1995) who found in observations of remote sites that students
interacted with the instructor, but interacted more often and longer with other students at their
local site.
Of particular interest was that attempts to bring other students into the Brisbane site was seen as
an intrusion by students at the remote site. This was considered to be as a direct result of the
highly developed group skills already present amongst this particular group of students and their
existing relationship with the lecturers.
It is concluded that working with an established group enhanced interaction and that if it is
planned to introduce other students to the group, they need to be carefully integrated into the
existing structure
5.1.3 Nature of Interaction Achievable
Key Finding: Interaction was valued by the students as a teaching/learning strategy.
Student satisfaction levels were found to be highest where high levels of student initiated
interaction were recorded. This supports findings by Fulford & Zhang (1993) that a critical
predictor of satisfaction with distance education is the students’ perception of overall interaction
in the class. It also supports the findings of Ritchie & Newby (1989) and Silvernail & Johnson
(1992) that there is a significant correlation between student ratings of the effectiveness of a
television class and ratings of student involvement in the class.
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The importance of the interaction was evidenced by the students’ dissatisfaction with the
videoconference which was mostly a one-way lecture. They revealed a certain amount of
frustration at having a technology which would allow them high levels of interaction but which
was not used in this way. This may, in part, support the conclusion of Miller, McKenna &
Ramsey (1993) that students’ psychological perceptions may have more effect than the capability
of the technology to simulate an environment that allows approximately the same level of
interaction as a traditional classroom. However, this needs further investigation.
It is concluded that interaction was valued by students and that videoconferencing was able to
deliver levels of interaction to their satisfaction. However, while the technology is of an
interactive nature, the ability to employ that interactivity is resident in the teaching style of
lecturers.
Key Finding: It appears that the nature of interaction is more important than the amount.
It is notable that in the first videoconference where students expressed dissatisfaction with the
interaction, there was, in fact, more student initiated interaction than in a number of other sessions
where they rated their satisfaction as considerably higher. This would seem to indicate that it is
not just the amount of interaction, but the nature of that interaction that is important. In this case,
structured interaction, imposed by the lecturer left questions and comments unaddressed and lead
to dissatisfaction.
This supports the findings of Zhang & Fulford (1994) that students’ feelings about interaction in
the classroom may not be directly related to the amount of time actually spent on interaction, but
rather on the nature of the interaction as perceived by the students. After adopting a more open
approach that allowed students greater control over the agenda, the nature of the interaction
changed and, with it, the levels of satisfaction.
It is concluded that the nature of interaction is more important than the amount and, where
students have more control over the interactive process, they report higher levels of satisfaction.
5.2 Limitations of the Research
As noted previously (Section 1.6), there are limitations of the research and characteristics of the
research group that must be recognised. The research was limited to a small number of learners
(eight) and lecturers (two) who had specific styles of teaching and learning that proved to be
particularly appropriate for videoconferencing. The situation was unique, consisting of sessions
with a well–established group linking with lecturers already known to them, all of the eight
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videoconference sessions (except two) were point-to-point involving lecturers at one site and
students at another.
It must be stressed that the nature of the interaction achieved was enhanced by the teaching style
of the lecturers and the learning styles and group dynamics of these mature-age students. The
positive outcomes are directly related to the fact that the videoconferencing application was
appropriate for the content and delivery of this particular subject. While the research offers
insights into a particular context, it is not proposed that these results would be replicable in all
instances of educational videoconferencing.
5.3 Implications for Practice
5.3.1 Planning for Interaction
The study showed that a dialogical approach can be used successfully in videoconferencing.
However, it is acknowledged that the openness of the communication was greatly enhanced by the
small number of mature-age students involved. While the view of Barker (1995) that lecturers are
required to ‘force’ interaction is not supported, it is conceded that lecturers should put more effort
into involving remote students and, as Barker recommends, plan for interaction because of the
tendency for distance students to be passive.
If lecturers adopt a more interactive teaching style, the caution of Laurillard (1993) that
videoconferencing invites the delivery of lectures with the potential for interaction rarely being
exploited, will be avoided.
Participation and interaction are important elements of the teaching/learning process and as
Lundin & Brown (1997) point out, if technologies are exploited properly, they can enhance
both of these elements and thereby improve the quality of education - both internally and at a
distance. Participation and interaction need to be built into the design of educational programs in
such a way that learning is assured.
5.3.2 Teaching Style
Moore(1988) warns that presentations are not in themselves teaching, and that the secret to good
teaching is activity. He maintains that teaching by teleconference does not have to be one-way,
authoritarian, and dull; it can be open-ended, exploratory, and active with students acting as
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significant resources for each other’s learning. This study concurs with this and found that
interaction was valued by both lecturers and students. The key to improving the quality for
distance education is to ensure the active participation of learners in their own instruction.
The one-way transmissive model used on one occasion in this study proved most unsatisfactory
for videoconferencing and demonstrated how an interactive medium could be underutilised and
demonstrated that the power for interactivity resides within each lecturer. Murphy (1995)
recommended that prior to teaching classes via videoconference, faculty undergo instruction in
both the operation of equipment and in techniques for increasing student interaction. This view is
strongly supported.
5.3.3 Student Control
The students in this study reacted favourably to increased control over their learning program.
This is supported by Moore (1988) who believes that adults are more likely to learn if they play
an active role in deciding what presentations will be given and that enhanced learning can almost
be guaranteed if presentation responsibilities are devolved to, or at least shared with them.
5.3.4 Combining Groups
Students’ comments indicated dissatisfaction with the inclusion of an on-site group because they
had no rapport with them and it was felt that the on-site group did not contribute to the learning
experience. This was also found by Lundin et al (1995) and Murphy (1995) who recommends that
techniques to improve the classroom climate between local and remote sites be included as part of
faculty development. Lecturers must be aware of this phenomenon and ensure that care is taken to
assimilate students into a cohesive group if they are not all attending the same site.
5.3.5 In General
As with any teaching environment, it is the quality of the teaching that is of paramount
importance. Moore (1991) advises that care should be given to determine both the structure of the
program and the nature of the dialogue that is sufficient and appropriate for each set of learners,
and warns that there are no ready-made answers to the question of how much dialogue or
structure is needed and desirable for effective learning, but that addressing this question is likely
to provide a better basis for making decisions about when and how to use media.
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5.4 Further Research
This study found that that high levels of interaction can be successfully achieved in
videoconferencing given a particular setting and with only two locations in point-to-point links.
The use of this dialogical approach has challenged existing assumptions and conventions
espoused in the literature and opens up areas for further research. Several questions remain to be
investigated - particularly given the recent rise in ‘virtual’ educational institutions and the move
of most universities into education delivered via technological means. For example:
• What happens to the relationship between students and lecturers who have never met face-to-face?
• What happens to the relationship between students who meet only through videoconferencing?
• Can group rapport and spontaneity be developed in a multipoint videoconferencing arrangement where there is no face-to-face contact?
• What are the components of the use of videoconferencing (numbers of students, numbers of sites and numbers of sessions) that provide the optimum educational outcomes?
• What kinds of teaching and learning models can be developed to enhance the effectiveness of the use of videoconferencing?
The rapid developments in media and communication technologies give birth to new types of
organisations, systems and programs, and broaden the field of research. There is a large need for
research on how different students learn with different kinds of technology in different types of
programs. Future research in this area should be driven by educational theory rather than by the
general enthusiasm of working with new technology. It is hoped that the challenge of further
research into the effectiveness of videoconferencing in education will be taken up by others
working in this field.
Videoconferencing provides another delivery medium for education, but the key to effective
learning is the interactivity among students and lecturers. Moore (1993) points out that regardless
of the media used, it is the responsibility of the institution and instructor to provide a learning
environment in which the learner has the opportunity for appropriate interactionwith content and
with others.
There is a clear shift in the educator's role, away from the traditional one-way communication
model to a multidimensional communication situation where the student may interact with the
subject material or with other students or with the environment or community. This study found
that videoconferencing is a technology that can support and enhance the lecturer in this revised
teaching and learning environment and has built on recent research to inform current practice.
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Appendix 1 Glossary algorithm Advanced mathematical techniques, which, in videoconferencing,
are used to compress signals to be transmitted. (See codec & compressed video).
bandwidth A measure of spectrum (frequency) use or capacity. bps Bits per second. The measurement of speed at which the signal is
transmitted. High bandwidth videoconferencing means that the picture and sound will be of a better quality.
bridge (MCU) The bridge is a piece of hardware and software that contains all the
technology to allow more than two videoconference sites to connect.
camera presets The ‘main camera’ on the videoconference system can be set to
move (by the simple push of a button) to pre-defined camera shots. codec Coder-Decoder. This is a device that codes outgoing signals and
decodes incoming signals. It also compresses the audio and video signals so they can be transmitted along relatively few ISDN lines.
continuous presence This mode allows you to see four sites on-screen at once. The
screen is divided into four and one site appears in each rectangle. CIF (full & quarter) Common Intermediate Format, an international standard for video
display formats. Quarter CIF (QCIF) employs half the CIF spatial resolution in both horizontal and vertical directions.
compressed video When large amounts of video and audio information are squeezed
into a fraction of their former size. desktop videoconferencing Videoconferencing on a personal computer. A 'miniature' version
of the room systems and are designed for people to work one-to-one. It is possible to document share while videoconferencing with another desktop system.
document camera The document camera is an add-on piece of equipment that will
allow you to display text, diagrams, illustrations, photographs or small objects to all videoconference participants.
document sharing Allows participants at both ends of a videoconference to view and
work on the same computer document. echo canceller The echo cancelling system allows microphone/s to work at peak
performance by eliminating echo in a videoconferencing room. far end The term given to the distant videoconference site.
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frame rate Frequency in which video frames are displayed on a monitor. Higher frame rates improve the appearance of video motion. Broadcast TV is 30 frames-per-second.
full duplex audio Two-way audio simultaneously transmitted and received that
delivers a clear sound with no ‘clipping.’ graphics Any document, illustration, diagram etc that is to be displayed via
the document camera. group system See room-based system. ISDN Integrated Services Digital Network. A digital network that is used
to transmit voice, video, and text between videoconferencing systems.
Kbps Kilobits per second. Refers to transmission speed of 1 000 bits per
second. keypad The keypad (called the tablet on some systems) is used to operate
the equipment. Included on the keypad are the call set-up buttons, video-control buttons, audio-control buttons and camera-control buttons. Keypads vary with different videoconference systems, but their basic function remains the same.
main camera The main camera is usually positioned on or above the monitor. It
can be controlled remotely to focus on participants and capture the images sent to other sites.
microphone There will be a microphone built into the system. The positioning
of this varies with different videoconference systems. monitor The monitor is a television screen on which you can see the people
at the other site/s. Some systems use two monitors - one to display the people you are talking to and the other to display still images that may be sent from either site.
multiplexing Techniques that allow a number of simultaneous transmissions
over a single circuit. multipoint Videoconferencing with more than two sites. The sites connect via
a bridge. multipoint control unit (MCU) See bridge. mute By ‘muting’ your microphones you stop all sound from being
transmitted to other sites. You can ‘mute’ and ‘unmute’ your microphones by the push of a button on the keypad.
near end The term given to your videoconference site. PIP Picture-In-Picture. The small ‘window that can be seen on the
monitor.
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point-to-point Videoconferencing between two sites. room-based system Large videoconference system designed to be used in a room with
several people. Also called group systems. roll about A videoconference system built into a custom designed cabinet
that can be wheeled between locations. scan converter A device that converts a computer signal into one which can be
displayed from your computer screen onto a videoconference monitor.
speed dial Allows you to store frequently called videoconference numbers
and dial them by the press of a button. standards A group of technical specifications that allow different brand
videoconference systems to connect with each other. transmission rate The speed at which the signal is transmitted. (See Kbps) voice activated In this mode of operating in a multipoint videoconference, any site
that speaks will be automatically seen on the screen. The current speaker is seen by all sites and the current speaker sees the previous speaker.
window See PIP.
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Appendix 2 Teleconferencing Technologies
Technology
Definition
Audioconferencing
Commonly called 'teleconferencing' in reference to the practice of linking several sites via 'tele'phone. Also referred to as a telephone hook-up.
Audiographics
Involves a computer link coupled with an audio link through telephone. Learners can interact via computer, draw 'graphics' and exchange still images e.g. drawings, photographs as well as conduct a discussion through the audio link.
Videoconferencing
Allows learners to see and hear each other and the teacher, as well as being able to play videos, connect a computer or use a document camera to display pictures, text, objects and diagrams. Most videoconferencing today uses digital compression technology transmitted via ISDN telephone lines.
Interactive satellite television or Business Television
Similar to talk-back television. Learners can see and hear the teacher through the television and can interact by telephone and/or fax with the teacher in the originating studio.
Computer conferencing
Specialised software that enables participants to work asynchronously through computer networks; now subsumed under the functions available through the Internet.
Although these are listed above as separate and definable technologies, these boundaries are being blurred and we are seeing a convergence of all onto the one platform. It is now possible to have desktop videoconferencing that allows collaborative work on computer files while being able to see and hear each other.
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Appendix 3 Defining Videoconferencing The following is a brief overview of videoconferencing for those not familiar with the technology.
Videoconferencing systems are available in three basic forms:
• room or group systems
• compact systems
• desktop systems
Room/group systems These are large systems designed to be used in
a room with several people, ideally 6 - 10
people, seated around a table facing the
system. However, these numbers are often
extended to large groups of more than 20. It is
also possible to use data projection to increase
the size of the viewing area and have large
groups seated in an auditorium setting. Room
systems are the most expensive of the systems
available, but they also give the bets quality
and most capabilities.
Figure A3.1: Room-based Videoconference System
Compact systems Cheaper and more portable room systems are
now available. These are designed for easy
installation with all of the components built
into a module that plugs into and sits on top of
a standard television monitor.
Figure A3.2: Compact Videoconferencing System
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Desktop systems These are designed to integrate with a
computer. They are a 'miniature' version of the
room systems and are designed for people to
work one-to-one. It is possible to share
computer files while videoconferencing with
another desktop system, working
collaboratively on a shared file - word
processing, database, spreadsheet etc while
videoconferencing. Although desktop systems
are designed for working one-to-one, it is
possible to seat 2 or 3 people around a desktop
and work together.
Figure A3.3: Desktop Videoconferencing System
A number of desktop systems can be connected together and a desktop system can be connected
to a room system or a number of room systems. However, in these modes it is not possible to
share computer files and work on them collaboratively. At the present time this function is only
available when two desktop systems of the same brand connect together.
Internet based video, that will allow individuals sitting at computers to send visual and audio
signals over the Internet, is an emerging technology but one that this study has not investigated.
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Components Any videoconferencing system consists of the following major components (Figure A3.4).
• monitor/s
• main camera
• CODEC
• some device for operating the
system, e.g. keypad, keyboard or
tablet
• microphone(s)
Figure A3.4: Videoconference System Components
Each of these components has a specific function, as described below, all having some impact on
the nature of interaction between participants. (See Appendix 1, Glossary for more detailed
information.)
Monitor/s
The monitor is a television screen that shows the participants at the other (remote) site/s. It can
also display a window that shows the picture being sent to the other site/s. Some systems use two
monitors - one to display the remote site and the other to display still images that may be sent
from either site. The system used for this study was a single monitor system.
People are not accustomed to having a two-way conversation with a television set, so this has an
immediate impact on the interactive process between lecturer and student.
Main Camera
The main camera is usually positioned on or above the monitor. It can be controlled remotely to
focus on participants and capture the images sent to other sites. It is unnatural for students to look
into a camera when responding to lecturers. The positioning of the camera above the monitor is
designed so that students can look at the image of the lecturer on screen while they speak to
him/her, thus simulating a more natural interaction.
CODEC
main camera monitor
keypad & mic.
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CODEC
The CODEC (coder-decoder) is a device that is responsible for compressing the television signal
down to a size whereby it can be transmitted by the digital telephone lines.
It is this device which causes the loss of picture quality which may, in turn, affect the nature of the
interaction between lecturers and students.
Keypad/Tablet/Remote
The keypad (called the tablet on some systems) is used to operate the equipment. Newer systems
have a small hand held remote control that operates in the same way. Included on the keypad are
the call set-up buttons, video-control buttons, audio-control buttons and camera-control buttons.
Keypads vary with different videoconference systems, but their basic function remains the same.
One of the major changes in teaching environment is that lecturers must learn to operate the
keypad in order to control their videoconference system (GAO, 1995). If they are unfamiliar and
uncomfortable with its operation, this can severely impede the interactive process.
Microphone/s
The system comes with a ‘built in’ microphone and the positioning of this varies with different
videoconference systems. Each system has a very sophisticated echo cancelling system that
allows microphone/s to work at peak performance. Newer videoconferencing systems have
microphones that can track the person speaking and switch the camera to them.
Again, both lecturers and students are not accustomed to speaking to each other through
microphones. Anecdotal evidence suggests that students can be uncomfortable with the use of
microphones and particularly those which switch the picture to them. (The systems used in this
study did not have microphones which tracked the person speaking.)
Add-on Equipment
There are various pieces of equipment which can be connected to a videoconference system to
enhance the teaching environment. These include:
• document camera
• video cassette recorder
• computer
• extra microphones
• extra cameras
• any other device with a video output, e.g. video microscope.
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Document camera
The document camera acts as an overhead projector,
blackboard or whiteboard, and can be used to display
photographs, diagrams or small objects. It can also be
used by participants to demonstrate a technique or object.
The head of the document camera can be swivelled and
can be used to display a chart, large object etc.
The lecturers used the document camera to display text
diagrams and illustrations.
Figure A3.5: Document Camera
No other ‘add-on’ equipment was used in this project.
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Appendix 4 Evaluation Questionnaires
A.4.1 Questionnaire Workshop 1 This evaluation is intended to determine your response upon reflection of the workshop It will help us to ensure that future workshops are effective. Your response will remain confidential. Please complete a few days after the workshop and return to reach QUT by 12 August. Send to: Dr Roy Lundin School of Curriculum & Professional Studies Faculty of Education, QUT Locked Bag 2, RED HILL 4059 or Fax: 07 864 3898 Generally, how effective did you feel the following segments of the workshop were? (Circle the appropriate number)
Excellent V. Good Good Fair Poor
Pre-workshop activities: 5 4 3 2 1
Morning Session (On-site activities): 5 4 3 2 1
1st Videoconference: 5 4 3 2 1
Middle Session (On-site activities): 5 4 3 2 1
2nd Videoconference: 5 4 3 2 1
Afternoon Session (On-site activities): 5 4 3 2 1
Please comment: Generally, did this workshop meet your expectations? Yes Partly No Please comment: More specifically, did the videoconference meet your expectations? Yes Partly No Please comment: Please comment on what changes could be made to improve future workshops.
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With regard to the videoconference sessions, please rate the following. (Circle the appropriate number) Session 1: Excellent V. Good Good Fair Poor
Ample opportunity was given for discussion/comments:
5
4
3
2
1
The lecturer paced the session suitably: 5 4 3 2 1
Graphics were used effectively: 5 4 3 2 1
I felt I was able to speak to other students and the lecturer as required:
5
4
3
2
1
My general level of satisfaction with this session was:
5
4
3
2
1
Please comment: Session 2: Excellent V. Good Good Fair Poor
Ample opportunity was given for discussion/comments:
5
4
3
2
1
The lecturer paced the session suitably: 5 4 3 2 1
Graphics were used effectively: 5 4 3 2 1
I felt I was able to speak to other students and the lecturer as required:
5
4
3
2
1
My general level of satisfaction with this session was:
5
4
3
2
1
Please comment: Please give your opinion on each of the following technical aspects of the videoconference. (Circle the appropriate number) Excellent V. Good Good Fair Poor
Quality of the picture: 5 4 3 2 1
Quality of the sound: 5 4 3 2 1
Your ability to see and hear at your site: 5 4 3 2 1
Please comment: Thank you for your cooperation.
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A.4.2 Questionnaire Workshops 2 - 4 This evaluation is intended to determine your response upon reflection of the workshop It will help us to ensure that future workshops are effective. Your response will remain confidential. Please complete a few days after the workshop and return to reach QUT by 2 September. Send to: Dr Roy Lundin School of Curriculum & Professional Studies Faculty of Education, QUT Locked Bag 2 RED HILL 4059 or Fax: 07 864 3898 Generally, how effective did you feel the following segments of the workshop were? (Circle the appropriate number)
Excellent V. Good Good Fair Poor
Pre-workshop activities: 5 4 3 2 1
Morning Session (On-site activities): 5 4 3 2 1
1st Videoconference: 5 4 3 2 1
Middle Session (On-site activities): 5 4 3 2 1
2nd Videoconference: 5 4 3 2 1
Afternoon Session (On-site activities): 5 4 3 2 1
Please comment: Generally, did this workshop meet your expectations? Yes Partly No Please comment: More specifically, did the videoconference meet your expectations? Yes Partly No Please comment: Were there differences between the last workshop and this one? If so, what?
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With regard to the videoconference sessions, please rate the following. (Circle the appropriate number) Session 1: Excellent V. Good Good Fair Poor
Ample opportunity was given for discussion/comments:
5
4
3
2
1
The lecturer paced the session suitably: 5 4 3 2 1
Graphics were used effectively: 5 4 3 2 1
I felt I was able to speak to other students and the lecturer as required:
5
4
3
2
1
My general level of satisfaction with this session was:
5
4
3
2
1
Please comment: Session 2: Excellent V. Good Good Fair Poor
Ample opportunity was given for discussion/comments:
5
4
3
2
1
The lecturer paced the session suitably: 5 4 3 2 1
Graphics were used effectively: 5 4 3 2 1
I felt I was able to speak to other students and the lecturer as required:
5
4
3
2
1
My general level of satisfaction with this session was:
5
4
3
2
1
Please comment: Please give your opinion on each of the following technical aspects of the videoconference. (Circle the appropriate number) Excellent V. Good Good Fair Poor
Quality of the picture: 5 4 3 2 1
Quality of the sound: 5 4 3 2 1
Your ability to see and hear at your site: 5 4 3 2 1
Please comment: Thank you for your cooperation.
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Appendix 5 Interaction Analysis Tabulation Sheet No Code No Code No Code No Code No Code No Code
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