The Microsoft Journey Digital Commerce Transformation and … AC Slide Decks Wednesday... · 2019-05-02 · May 7 –9, 2019 The Microsoft Journey Digital Commerce Transformation

May 7 – 9, 2019

The Microsoft Journey

Digital Commerce Transformation and Modern Customer Experience with Microsoft Azure and Billing Solutions with SAP Customer Experience

Matt Forrest (Principal Software Engineering Manager) & Cassandra Wong (Principal Program Manager)

Nishant Vats (Technical Quality Manager)

Session ID: ASUG83722

About the Speakers

Matt Forrest

• Principal Software Engineering Manager

• Core Services Engineering, Microsoft

Cassandra Wong

• Principal Program Manager

• Core Services Engineering, Microsoft

Nishant Vats

• Technical Quality Manager, SAP

Key Outcomes/Objectives1. Understanding of E2E business process

2. Technical architecture leveraging BRIM on Azure

3. Understand how we’re leveraging Azure tools to get the best out of BRIM

Agenda• Microsoft – history & background with SAP

• Microsoft Online Commerce

• Business Case for BRIM at Microsoft

• Architecture & Process Monitoring

About Microsoft

Over the years, major forces and innovations in our industry required Microsoft to transform

110KInternal Users(Mostly Indirect Access to SAP)

8KNamed User Accounts 96% Non-SAPGUI

users

SAP Surround Strategy

High Quality Enterprise Service Offerings via SAP

17TBHighly compressed database

9MUp toDialog Steps/Day

300KMonitored Batch Jobs/Month

300MUp toTransaction steps/Month

99.998%RawSQL/Win

Uptime0.4 Seconds user

response time

Enable Modern

Experiences

Deliver Reliant & Agile

ERP Platform

Provide Real Time

Processes

2x System growth in past 2 years ≈600 Servers

(100% virtual) 250TBCompression Storage Savings

15-30%

yearlyIncident Ticket Reduction2x

Transaction volume ever 18-24 months

SAP Applications At Microsoft – Business ViewShared SAP System ECC

Personnel Admin, Benefits,

Org Mgt, Talent Mgt, Time

Mgt, Payroll, Recruiting

Accounting, Controlling,

Treasury, Project Systems,

Financial Svcs, Real Estate,

Corp Finance, In-House Cash,

Rev Rec, Trade, Customs

Sales and Distribution,

Materials Mgt, Logistics,

Logistics Execution, Demand

Planning, Event Mgt, Supply

Network Planning

Volume Licensing Bedrock,

Next Gen VL, OEM, Universal

Store, Convergent Charging

& Invoicing, Contract

Accounting, Rating

Sales and Distribution,

Finances

Business

Planning &

Consolidation

BPC HANA

Revenue

Recognition

RAR

Supply Chain

Mgmt SCM

SCM Care OER

Global Trade

Screening GTS

Incentives

Calculation CC

OEM Services

OER

Governance,

Risk and

Control GRC

Customer

Project Mgmt

CPM

Learning &

Succession

Success

Factors

Integrated

Business

Planning IBP

Expense

Mgmt Concur

Sourcing &

Dir. Network

Ariba

Master Data

Governance

MDG

Solution

Manager

SOLMAN

Business

Objects

BOBJ/DS

Adobe

Document

Services

ADS

Duet for CIM

DUET

Customer

Finance Mgmt

CFM

XI/PI

Shared SAP System RMCA

HybrisHigh Volume Invoices & Receivables

MICROSOFT ONLINE COMMERCE

Online Commerce @ Microsoft

2011 – Organizational convergence with separate streams

> 2016 – Platform Convergence for Online Commerce

Consumer

Commercial Online

Cloud Service

Providers

XBOX

BPOS/O365

IntuneMSN

Modern

<2011 – Separate Commerce Systems by Line of Business

CTP –Aggregated

Billing to SD

2001

OCP –Billing

interface to SD

2008

OCP –Transition to Hybris

Billing

2011 OCP & CTP Converge2012

Modern Online

Commerce2016

Modern Commerce Integration with BRIM

2018 BRIM on S/4 HANA2020+

BUSINESS CASE FOR BRIM

SAP BRIM (Billing & Revenue Innovation Management) Business Value

Move A/R control to SAP BRIM• Detailed end customer transactions (purchase + payment) are sent to SAP and posted

against a Contract Account representing Microsoft’s agreement with the end customer.• A/R balances are managed in SAP BRIM

Move A/R clearing to SAP BRIM• Payment Processor A/R is booked when an end customer payment document is posted in

SAP BRIM.• Payment Processor, sends a Payment Advice to MS accompanying the deposit. SAP BRIM

processes the payment advice, reconciling against processor A/R, booking a cash clearing entry to be processed against the cash deposit.

SAP BRIM is the Financial backbone for Microsoft Commerce Modern Platform

ARCHITECTURE & PROCESS MONITORINGCloud First Approach

Online Commerce E2E Systems ViewL

IFE

CY

CL

EM

OD

ER

N E

XP

ER

IEN

CE

Customer

Master

Customer

Purchase

Fulfill to

Customer Customer

Issue

Contact

support to

resolve

Chargeback

ReturnsIncentives &

Payouts

Connectors

EPABilling

Customer Master

Legal EntityBilling Profile

UST Billing

Consumer

UST Payments

Delayed Payments Returns & Chargeback EPA

Banking

CC Processor Banks

Portals

XBox WSfB Skype Azure

O365

MS-Sales, Forecasting & Reporting

Revenue Reporting

ECC (FI-CO, ECCS, RAR)

Bank StatementDeposit Clearing Incentives [CR]

i

UST Incentives

Calculation Invoice

i

MDG

Customer Profile

ConnectorsCM Sync

Delayed

Payments

Commercial

Immediate

Settle

Invoice

Def. & Rec. ConsolidationsGeneral Ledger

ADL

SAP BODs

IC Settlement

BP Creation Billable Items Invoice

Returns & Chargebacks

BRIM EHP8

Customer A/R

Processes

CA Creation Payments

EPA Settlement

Process Monitoring with AI & ADL:

Azure Data Lake

End

Customer

Purchase

with Credit

Card

Purchase +

Payment

sent to SAP

End

Customer

Payment

Posted

EPA

Received

from

Processor

EPA Activity

reconciled

against end

Customer

Payment

Inbound

Bank

Statement

Reconciliation

of Cash at

Bank

Kusto

Application Insights

…To

→ Office 365→ SharePoint Online→ CRM Online→ VSO→ ADL + PowerBI→ Best 3

rd-party SaaS

From…

→ Office servers

→ Portals and SPS

→ Any relationship mgmt

→ Active Source Control & WIT

→ Data warehouses

→ Industry standard verticals

Use or convert to a SaaS

(1st or 3rd party) solution

Microsoft Cloud Approach

~15%

…To

→ Office 365→ SharePoint Online→ CRM Online→ VSO→ ADL + PowerBI→ Best 3

rd-party SaaS

From…

→ Office servers

→ Portals and SPS

→ Any relationship mgmt

→ Active Source Control & WIT

→ Data warehouses

→ Industry standard verticals

Use or convert to a SaaS

(1st or 3rd party) solution

First to move

→ Basic web apps

→ Advanced portals

→ Any new solutions

→ Any re-architected solutions

Next to move

→ High I/O OLTP

→ Regulatory andhigh business impact

Hard or costly to Move

→ HVA Systems

→ PKI Systems

→ Legacy source control

Azure IT Roadmap

Remain

on-

premise

Expose functionality in

existing SaaS/PaaS solution

Convert to Azure PaaS solution

Optimize for and move

to Azure IaaS VM

No change, lift ‘n

shift to IaaS

<5%

~35% ~10% ~5%

Retire it, right-size, eliminate environments~30%

REDUCING PLANNED DOWNTIMES

1

Extraction

2

Configuration

3

Checks

4

Preprocessing

5

Execution

6

Postprocessing

nZDM

ZDO

Uptime on Original Instance Downtime Uptime

Uptime on Original Instance Uptime on Bridge Uptime

Shut Down

RestartRamp

Up

Ramp Up

business downtime

Technical Downtime

business

downtime

1 hour (includes issue resolution and wait time)

Ramp Down

~ 9 hoursMajor Downtime Phases

TABIM_UPG : 4h 22min

RUN_RUTDDLSCREATE : 59 min

TABIM_POST_UPG : 1 hr 18 min

XPRAS_AIMMRG : 1h 40min

RUN_RSAIMMERGE_TRANSFER : 26m

(Other smaller phases run during downtime as

well)

Technical

downtime

46min

Extraction

16min

Checks

1h 40min

Post

processing

1h 5min

Configuration

20h 28min

Preprocessing

15h 55min

ExecutionSUM

milestones

UPTIME on original instance

UPTIME on bridge

Productive

Operation

10min

To

bri

dg

e UPTIME

on

original

instanceRe

sta

rt

1h *

* (includes issue resolution and wait time)

14h 49min

Tech Community:https://techcommunity.microsoft.com/t5/SAP-on-Microsoft/ct-p/SAPonMicrosoft

Microsoft IT Showcase:https://www.microsoft.com/en-us/itshowcase

SAP on Azure Page:https://www.microsoft.com/en-us/itshowcase/sap-on-azure-your-trusted-path-to-innovation-in-the-cloud

Cloud Migration Lessons Learned:https://www.microsoft.com/en-us/itshowcase/lessons-learned-when-migrating-sap-to-the-cloud

Open Data Initiative:https://news.microsoft.com/2018/09/24/adobe-microsoft-and-sap-announce-the-open-data-initiative-to-empower-a-new-generation-of-customer-experiences/

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