The measurable success of ROI: Social & Digital Solution

The ROI Is REAL:The Measurable Success in the Social and Digital Solution

The numbers don’t lie.Putting social and digital solutions into play can revolutionize your business and we’ve got the stories and stats to prove it. In this SlideShare, we’ll demonstrate how applying “people interactions” to business processes (what we like to call the social and digital solution) can make your organization soar.

The Play: Enhanced InnovationInnovation is a key factor in outperformance yet only 25 percent1 of organizations are setting themselves apart. How? By collaborating and communicating across innovations to save time, money and gain consumer insights and momentum.

The Proof: Enhanced Innovation- Global product launches in 1/3 of the time2

- $40 mil saved in manufacturing costs3

1/3

40mil

The Play: More Efficient Recruitment and OnboardingGain and maintain the best talents in the business while keeping the competitors at bay with quicker, more effective hiring and onboarding activities supported by social technologies and tools.

The Proof: More Efficient Recruitment and Onboarding- Two-day reduction in onboarding time4

- 30% faster new hire time-to-value5

The Play: Expanded Expertise and Knowledge By utilizing social networks, expertise and knowledge can travel at the speed of now through seamless communication, sharing, and discovery.

a

The Proof: Expanded Expertise and Knowledge- 30% faster access to experts6 - 25% increase in staff productivity7

The Play: Reinvented Customer EngagementKeep up with the web-savvy customer culture of today by turning mass marketing into one-on-one engagement with digital and social business capabilities.

The Proof: Reinvented Customer Engagement- 50% reduction in customer service costs8 - 50% decrease in development time of new services and features9

5 %

The Play: Successful Mergers and AcquisitionsMergers and acquisitions have a 70 to 90 percent failure rate. Digital and social capabilities can keep you out of the red by providing a collaborative environment to act as one company with a shared vision while improving management activities.

The Proof: Successful Mergers and Acquisitions- 20% increase in employee retention following mergers and acquisitions10 - Increased sales, higher productivity and lower integration costs

increased sales

higher productivity

lower costs

The Play: Advanced Supply ChainsAn amazing opportunity exists in your company’s operational process. Make supply and demand a seamless process with social analytics improving engagement with customers and demand forecasting.

The Proof: Advanced Supply Chains- Quicker reactions to supply chain disruptions- More accurate demand forecasting

The Play: Improved Workplace and Public SafetyTurn safety from a source liability into an asset. By adopting a social and digital solution your organization can better connect safety experts, speed prevention and emergency response, and better manage and predict risks.

The Proof: Improved Workplace and Public Safety- 3x fewer accidents11 - Better innovation in safety procedures

fewer accidents

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The results are here. Get started on your own social and digital solution success story by reading the Social Patterns white paper.

R IIs REAL.

The

1. “The Global Innovation 1000: Making Ideas Work,” Barry Jaruzelski, John Loehr, and Richard Holman, strategy+business Magazine, Winter 2012, Booz & Company, Inc. 2. Cemex reference. 3. Celistica reference. 4. TD Bank Group gains cohesion with social business software, IBM Corporation, 2012. 5. Chui, Michael et al. The social economy: Unlocking value and productivity through social technologies. McKinsey Global Institute, July, 2012. The four industrial sectors are Consumer Packaged Goods, Consumer Financial Services, Professional Services and Advanced Manufacturing. 6. Chui, Michael et al, 2012. 7. ibid. 8. Reliance Life Insurance Corporation: Gaining market leadership with breakthrough self-service. IBM Corporation, 2010. 9. Reliance Life Insurance Corporation, 2010. 10. Eurobas et al. “List of mergers and acquisitions by IBM,” Wikipedia, 2012-2013. 11. Connecting Employee Engagement and Key Metrics Impacts the Bottom Line for Caterpillar. Kenexa Corporation, 2012.