The London School of Economics and Political Science: website review REPORT & RECOMMENDATIONS: FINAL London School of Economics and Political Science Monday, 11 May 2009 Michael Guida & Andrew Massey [email protected]/ [email protected]020 7426 8900
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The London School of Economics and Political Science: website review
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John Madeley – Lecturer, Dept Tutor & Deputy Head of Dept,
Government
Warwick Smith – Head, Press & Information
Nicole Boyce – Dept Manager, Government
Lifan Chen – Undergraduate
Jan Sramek – Undergraduate
Emmanuel Akpan-Inwang – Undergraduate and Education &
Welfare Officer, LSE Students’ Union
User engagement:
external focus
Lulu – Archbishop Tenison’s Sixth Form, Potential
Undergraduate
44 | Precedent | 11 May 2009
group
(undergraduates)
Ali – Holland Park Sixth Form, Potential Undergraduate
User engagement:
phone interviews
(graduates/
postgraduates)
Alessia Pirolo
Alix De Chillaz Hop
Thomas Markham
Kate Ryan
Jennifer Goldstein – Research & Operations Executive, ERD
User engagement:
phone interview
(alumni)
Rishi Madlani, Renewable Energy team, Royal Bank of
Scotland
Low-fi testing:
internal audience
group
Warwick Smith – Head, Press & Information
Nicole Boyce – Dept Manager, Government
Charlie Beckett – Director, POLIS (LSE's media think tank)
Toni Sym – Communications Officer, Press & Information
Sean Deel – Undergraduate
Low-fi testing:
external audience
group
Dia Flores
Jennifer Quigley-Jones
King Sosu-Mobee
Kelly-Anne Thomas
Franco Carrieri
45 | Precedent | 11 May 2009
Annex 2: personas (typical user profiles)
Mei Yee, potential postgraduate student
Personal attributes
Job | Undergraduate student
Age | 22
Location | Beijing, speaks Chinese and English
How the LSE website can help
• I’ve heard LSE has a fantastic reputation and that the graduates are highly sought after in industry. London
Goals
• To find out if LSE does my chosen course and understand both the entry requirements and acceptance statistics for it, as well as it’s ranking compared to other universities.
• To work out what the financial and time commitments would be – I’ll probably have to do a part time job while studying
Potential student: Mei Yee
“I want to find out if they do my chosen course, what the course will cover and how much it will cost me to study there.”
graduates are highly sought after in industry. London IS at the heart of the financial world and this makes it all the more appealing.
• I know it’s really competitive to get in to the top British universities like LSE and Oxford, and that the fees are very high but that it’s worth it to get the top jobs afterwards.
• I want to find out if LSE does my course and whether I’m likely to get in, and if I am, how much it will cost me for both fees and also living in London.
• Detailed information about my course and the tutors is really important, as is information about the opportunities I’m likely to have after finishing – at the end of the day it’s a considerable investment I’m making and I want to know it’s worthwhile.
studying
• I’d like to see photos of the LSE campus and where I’ll be living in halls. And I’d like to email someone who’s already there to see what they think of the place and my course.
• I want to know all about my tutors, the department and what are the majority of alumni doing now. Perhaps some alumni are in Beijing and I could speak to them.
• I don’t understand the British academic system, so it would be good to have the main dates and structure highlighted without having to wade through pages of text
Frequency of use of and reliance on LSE website
• I’ve been to the site about half a dozen times before now, at the point I’m now seriously thinking of applying
• I’m going to be applying online, so I’ll use it every week or two during the application process
Marco, TV journalist
Personal attributes
Job | Journalist (TV and press)
Age | 40
Location | Italy, London (Italian, but have lived in the UK for 5 years and is bilingual)
How the LSE website can help
• I need to be able to find relevant information
Goals
• Find an expert – by research interest/expertise
• Contact an expert – direct line phone number and email address, availability (office hours, term time)
• Find biographical details about an expert –CV/biography, media experience, languages spoken, positions held, teaching responsibilities, publications, methodologies used
Media: Marco
“I need to be able to find the ‘right’ expert in a hurry for interviews, and to access ground-breaking research to inform articles I’m writing”
• I need to be able to find relevant information immediately when a current issue arises to inform my reporting; often I need to interview a relevant expert on TV at short notice so I need to be able to find someone who knows their topic well, and can do a good TV interview!
• But also I am looking longer term to find interesting current affairs topics to write informed articles for the Italian Sunday press and serious current affairs magazines – the experts at LSE always have insightful opinions that often spark ideas for pieces when I hear them.
methodologies used
• Access publications by topic
• General browsing of current affairs opinions – I sometimes eat my lunch whilst looking through my favourite blogs, or flick through them on my iPhone if stuck on the DLR on my way to work
Frequency of use of and reliance on LSE website
• I use the Research & Expertise portal every one to two weeks to get information and/or an expert for a story I’m doing
• I rely on the site to be up-to-date and complete
• As long as they don’t spam me with things I’m not interested in, I might subscribe to an email service or an RSS feed on a topic I’m particularly interested in
Bob, business development director
Personal attributes
Job | Business development director of a large IT company in the UK
Age | 54
Location | UK (British)
How the LSE website can help
• If I’m looking for consultancy or training I want to be
Goals
• To find consultancy or training information – what consultancy and training services does LSE offer, who are LSE’s clients, and how to get in contact: I haven’t got time to ‘wade’ through ‘marketing-speak’ – I just want to understand quickly what is on offer and how to make contact with the right person.
• Topic based search – find information on specific topics
Business: Bob
“I’m really busy and if I’m looking for consultancy or training I need to understand the service offer really quickly and see how to get in touch”
• If I’m looking for consultancy or training I want to be able to find out quickly and easily which services are offered, which clients LSE has, and who to contact if I want to get in touch.
• My team and I are also always ‘horizon scanning’ to see if there are cultural or economic issues that we need to factor into our strategic thinking, so we often look at a range of sources to see what’s happening.
• Topic based search – find information on specific topics or find an expert in that topic – it’s unlikely that I’ll know who the expert is in advance, so I need an effective topic search so that when I search on something, for example, ‘credit crunch’ I get meaningful results. I’m used to other sites showing me related articles when I find something of use, making it easy to follow leads to more information.
Frequency of use of and reliance on LSE website
• I use the Research & Expertise portal when I’m looking for consultancy or information to inform my business planning cycle – this might be a two or three times a year
• I expect the site to be up-to-date and complete
• I’ll direct my team members to the LSE site, as well as others, when they say they need training support –I need to make a quick choice based on quality and value
Sandeep, LSE academic
Personal attributes
Job | Academic at LSE, teaching undergraduate students and also supervise research teams undertaking original research
Age | 42
Location | UK (Indian, living in UK since a child)
How the LSE website can help
Goals
• Quick access to email when I’m not in the office
• Management of my teaching duties using Moodle and LSEforYou
• Quick and simple access to my students’ details
• Contact details of LSE colleagues – telephone and email, and a photo, to help with networking
• Current research interests of LSE academics – both the
LSE academic: Sandeep
“I need to be able to get to everything – teaching resources, staff directories, corporate policies, email – quickly and easily”
How the LSE website can help
• So much of what I do is done online now – it would be great if everything I need was in one place with one login.
• I probably make most use of the Library website and find that their new ‘tag cloud’ thing makes browsing subjects easier than it used to be.
• I get bombarded with emails, but now my students can see my online timetable and book time with me it’s a bit more manageable.
• Moodle is great, but you need to keep on top of it – I’m uploading things every other day.
• I love the ‘buzz’ of LSE and try to keep up with all the latest news and events.
• I get invitations to present my papers at lots of great places and the site helps be get my profile out there.
• Current research interests of LSE academics – both the field and their methodological approaches so I can find people with relevant interests for research collaborations, and as co-supervisors and examiners for PhD students
• Academic papers and publications – to get lists of academic papers by topic or author, to find a specific paper, to check references and citations.
• Latest LSE news
• “Boring” HR things when I need them (not that often) –policies and procedures etc. Opening hours and contact details for the nursery when I need to use it for my son
Frequency of use of and reliance on LSE website
• It’s an integral part of my working life at LSE – I use it every day, including weekends from home
• I rely on the site to be up-to-date and complete
Margaret, co-ordinator in the finance division
Personal attributes
Job | Co-ordinator in the finance division
Age | 29
Location | UK (Italian, living in UK for 15 years)
How the LSE website can help
• My job involves liaising with lots of people in different departments. Since I’m fairly new to the School and our
Goals
• Streamlining my job and making other staff members’ lives easier by transferring processes online
• Looking up contact details (email and phone) of other members of staff
• Reading LSE staff policies and procedures, including HR-related things concerning my own employment
• Staying up to date with LSE news and events
LSE academic support staff: Margaret
“My goal is to make sure everyone has an access to the information they need and to streamline the division’s processes”
departments. Since I’m fairly new to the School and our office is slightly off campus, I need to keep looking people up to find out what they do and where their office is.
• Part of my role is to make sure everyone has got access to the information they need with regards to School financial things like fees tables and procurement processes, as well as personal benefits like pensions and health care.
• I’ve worked with our departmental web editor and Communications to make all this available on the website, streamlining internal processes and reducing the requests we receive – our head count has been reduced so we need to work smarter.
• I only moved to London last year for the job, so am going along to a lot of the School social events to try and meet new friends and build a social life here.
• Staying up to date with LSE news and events
Frequency of use of and reliance on LSE website
• I use the People Finder application daily, and the campus maps whenever I have a meeting in another department
• The more I can make information and other request processes available online, the easier my job will become – I’ve been fire-fighting email requests since I started, but it’s getting easier now
Personal attributes
Job | Undergraduate student in Management
Age | 21
Location | UK (American)
How the LSE website can help
• I never seem to be off the Internet – keeping in touch with friends on Facebook and downloading movies and
Goals
• Daily use of systems for course materials
• Finding course reading materials on Moodle and in the Library
• Receiving my assignment results
• Booking time with my tutors and checking my study diary
• Finding a place to study with the right facilities
LSE student: Natalie
“My goal is to use all the online resources at my disposal to ensure I succeed academically and enjoy my student life here”
Natalie, undergraduate student at LSE
with friends on Facebook and downloading movies and music, although I’m getting less chance to do this kind of stuff in my final year.
• The LSE site isn’t bad, but compared to all the other sites I use it’s a bit lacking – I kind of expect to find things quickly and for them to be easy to use, everything else is these days.
• It would be great if everything to do with LSE was all in one place with one login – at the moment I get my results on LSEforYou, whilst my course materials are spread over department sites, tutors’ personal pages, Moodle, and received in email! It’s hard to keep track of it all.
• The site has a brilliant Student Careers Centre that has helped me secure an internship right after my finals.
• Finding a place to study with the right facilities (printers and software etc)
• Logging on to my email when I’m working from home
• Keeping up to date with events – both social things and lectures (public and departmental)
• Getting help when I need it – financial and wellbeing advice in particular
Frequency of use of and reliance on LSE website
• I’m on the LSE site and systems every day
• It’s an integral part of my study at LSE easier now
Personal attributes
Job | Works in an investment bank in The City
Age | 29
Location | UK (British)
How the LSE website can help
• The Internet is a big part of my life – both at work and also at home for general life planning and keeping in
Goals
• Finding out about forthcoming public events
• Keeping up to date with LSE news – things like staff changes and seeing photos of new buildings
• It’s nice to feel a little bit still involved, so I gladly help with the odd survey and will consider making a donation to a project I feel is deserving
• Getting back in touch with people I met at LSE –
Alumni: James
“I want to stay updated about forthcoming public events and find out about changes at the School”
James, LSE alumnus
also at home for general life planning and keeping in touch with friends on Facebook and LinkedIn.
• I’m proud of where I went to University and it helps open a few doors for me. I like to keep up date with what’s going on back at LSE, in particular staff moves and changes like new buildings – it’s nice to reminisce.
• One of the things I loved most about LSE was the big public events. Since I just work in The City, I still like to attend these whenever I can
• I think I’m on a couple of LSE email lists, but at old email addresses I don’t check that often. I can’t access personal email at work, so miss out on last minute event alerts.
• It would be great to be able to get back in touch with other students from my time at LSE, but last time I looked at Houghton Street Online it didn’t seem to have enough alumni signed-up.
• Getting back in touch with people I met at LSE –people’s contact details often change, especially if their parents move
• A quick way to add or change subscriptions to email alerts and amend my email addresses (I’ll need a work and home address)
• Helping LSE students find jobs through my personal network – you always know they’ll be good quality applicants
Frequency of use of and reliance on LSE website
• I visit the site about once a month, mostly for news and events information
46 | Precedent | 11 May 2009
Annex 3: site maps and page principles
Courses and Study
Why LSE?
Course search results
Undergraduate
(Post)Graduate
Executive Education
Summer Schools
Life at LSE
Student Profiles
Student Support & Services
Accommodation
Career Centre
Fees & Student Finances
International Students
Alumni
Notable Alumni
Alumni Associations
Reunions & Events
Benefits & Services
Professional Support
Study Opportunities
Research & Expertise
Find an Expert (search by subject )
Experts Directory
Promoted Research Projects
LSE Research Institutes
LSE Research Online
Business & Consultancy
Our Services
Consulting
Executive Education
Find an Expert
Case Studies
Client List
News & Media
News & Press Releases
Current Opinion Pieces
LSE in the Media
Press Contact
Find an Expert
Image Library
Public Events
Events calendar
Previous Events (podcasts)
Subscribe to Email Updates
Supporting LSE
Achievements
Supporters
Campaigns
Make a Gift
Get Involved with LSE
Annual Fund
About Us
Introduction to the School
Key Facts
Meet the Director
LSE Virtual Tour
LSE History
Vision & Strategy
External homepage LSE Staff & Students
Prospective Students Alumni / Donors Business / Government MediaLSE Staff & Students Multi / GeneralOther AcademicsLEGEND (audiences):
External website
Study Abroad (General Course)
Language Centre
External Study
How to Apply
Campus & Facilities
Virtual Tour
Visit LSE
Social Life
London at Your Feet
Student’s Union
Success Stories
Get Back in Touch!
FAQs
Join Now!
Houghton Street Online
Subscribe to Email Newsletter
Achievements / Rankings
Annual Reports etc
Search
Keyword
People
Documents
Contact & Maps
General Contact
Telephone Directory
Freedom of Information
Maps & Directions
Jobs
Current Vacancies
How to Apply
Working For LSE
Staff Profiles
Where we Advertise
Multimedia
Videos
Podcasts
Image Galleries
About this Site Website Feedback Terms of Use Copyright & IPPrivacy & Data
ProtectionAccessibility
Academic DeptsResearch Centres
FOOTER
WEBSITE SWITCH UTILITIES
Library
CourseCourse
Courses & Study
Why LSE?
Course Search Results
Undergraduate
(Post)Graduate
Courses & Study:
Landing page content:
– Boilerplate / Message from Director
– Keyword search box with AJAX ‘live’ suggestions
– Mandatory type (eg. undergrad)
– Optional subject (eg. finance)
External - First and Second Tiers
A-Z list as “search all”
Course
External homepage
Specific sub-
audience course
search on each.
Executive Education
Summer Schools
Study Abroad (The General Course)
Language Centre
External Study
How to Apply
– Link to A-Z course list
– Main sub-audience groups (undergrad, postgrad, summer schools, etc)
– Cross-link to “Life at LSE”
– Cross-link to “Virtual Tour of LSE”
Throughout section:
– Promote “Visit LSE” (open days) and “LSE visits you” (within International Students)
– Promote “Fees and Financial Support”
Prospectus:
download PDF
and request on
each
Details of How
to Apply
Course:
Page content:
– Summary– Overview– Requirements (clear, concise; not in prose)– Acceptance Stats (tabularise, historic x3 yrs)– Ranking of Course– Fees + Scholarships
– Alternative courses (suggest similar / related courses)
Course
Course Search Results
Life at LSE
Student Profiles
Student Support & Services
Accommodation
Career Centre
Fees & Student Finances
Life at LSE:
Section:
Information related to being a student at LSE.
Promote the importance of the Student Experience – not just study, but social and extra-curricular
External - First and Second Tiers
International Students
Campus & Facilities
Virtual Tour
Visit LSE
Social Life
London at Your Feet
Student’s Union
Landing page content:
– Overview of Student Body Profile (show truly international aspect, breakdowns by age, origin, background etc.)
– Puff to Virtual Tour
– Puff to Accommodation
– Puff to Life in London
– Puff to info for International Students
Alumni
Notable Alumni
Alumni Associations
Reunions & Events
Benefits & Services
Professional Support
Alumni:
Section:
External facing pages (ie. not within Houghton Street Online) need to promote the Alumni Association's activities and encourage membership
There is an interest amongst potential students (especially post grad) to learn more about
External - First and Second Tiers
Professional Support
Study Opportunities
Success Stories
Get Back in Touch!
FAQs
Join Now!
Houghton Street Online
(especially post grad) to learn more about notable alumni as well as more ‘normal’ success stories – highlight and promote on individual course details pages
Reinforce/articulate the School’s reputation through previous alumni
Cross promote “Support LSE”
Landing page content:
– Gateway page to Houghton Street Online login
– Promote membership and reasons for
– Historic stories (notable alumni)
– Current stories (successes)
Research & Expertise
Find an Expert(search by subject )
Experts Directory
Research & Expertise:
Section:
Promote more browsing opportunities (currently centred around search) – highlight important or interesting current projects and provide ability to access information by subject browsing
Important to cross-link with other areas of the site –closer integration with LSE Research Online
External - First and Second Tiers
Promoted Research Projects
LSE Research Institutes
LSE Research Online
closer integration with LSE Research Online
Experts Directory is a sub-set of “People” Directory – work from same database to ensure consistency of information / deletion on leaving
Landing page content:
– Reduce immediate ‘wall of text’ – break information in to highlighted areas
– Separate related links (right) from section navigation (left). Bring search to main focus (middle of page)
– Promote ‘newsworthy’ projects
Business & Consultancy
Our Services
Consulting
Executive Education
Business & Consultancy:
Section:
New section to support Business / Policy Maker audiences
Close integration with Research & Expertise / Experts Directory
External - First and Second Tiers
Executive Education
Find an Expert
Case Studies
Client List
Landing page content:
– Lay out offer concisely with links to detail by subject / type of consultancy
– Highlight latest or pertinent to greatest appeal case studies
– Cross link to / promote Business’ staff development (Executive Education)
News & Media
News & Press Releases
Current Opinion Pieces
LSE in the Media
News & Media:
Section:
Importance of Media to maintain and raise profile of LSE – self-sustaining circle
Media “Centre” to facilitate journalists’ research to help fulfil awareness objectives
Introduction of commentary on current events to
External - First and Second Tiers
Press Contact
Find an Expert
Image Library
Subscribe to Email Newsletter
Introduction of commentary on current events to strengthen position of LSE as thought leaders whilst hopefully ‘sparking interest’ of journalists
Cross-links to Experts Directory / Profiles to raise consultancy service profile
Categorisation and/or keyword tagging of information will enable easier browsing and cross-referencing
Frequency and quality of writing of prime importance
Possible introduction of Image Library for credited use
Recommendation: Centralised news source with categorisation external / internal / department. News sections display relevant stories with ability for Editor to promote departmental news of worth.
Public Events
Events calendar
Public Events:
Section:
Wide audience interest
High profile events help form reputation through association with speaker
Previous events provide a valuable legacy –documentable by multimedia content
External - First and Second Tiers
Events calendar
Previous Events (podcasts)
Subscribe to Email Updates
documentable by multimedia content (podcast/vodcast). Linkbait material to increase SERP and profile generally
Categorisation and browsing by subject area would aid usability and assist cross-referencing of related content, whether just other events or additional types of information
RSS feeds and email alerts / subscription service of categorised content
Better typography and layout to assist user quickly interpret information
Supporting LSE
Achievements
Supporters
Campaigns
Supporting LSE:
Section:
Low volume, high importance audience
Mainly Alumni, but not exclusive
Potential to descend to second level tier (within Alumni or About Us) to simplify top level nav if need. Promote within page content using puffs
External - First and Second Tiers
Campaigns
Make a Gift
Get Involved with LSE
Annual Fund
need. Promote within page content using puffs if this happens
Landing page content:
– Promote achievements
– Highlight benefactors
About Us
Introduction to the School
Key Facts
Meet the Director
LSE Virtual Tour
About Us:
Section:
Large requirement from Prospective Students (especially Undergrad) to see/experience the School and its facilities. Recommend Virtual Tour is massively extended, makes use of larger pictures and potentially video, is better user-controlled, and made available as non-Flash.
External - First and Second Tiers
LSE Virtual Tour
LSE History
Vision & Strategy
Achievements / Rankings
Annual Reports etc
controlled, and made available as non-Flash. Needs massive promotion in Courses & Study and Life at LSE sections
Currently missing “key facts” overview – quick access statistics and ‘crib sheets’
Reinforce/articulate the School’s reputation
Landing page content:
– Welcome video by The Director
– Succinct Vision & Strategy linking to detail
– Highlights of Ranking and Achievements linking to detail
– Visual detail of the campus
Academic Departments
Accounting
Anthropology
DESTIN
Economic History
European Institute
Language Centre
Law
Management
Mathematics
Media and Communications
Academic Departments:
Description:
– Rollover columned ‘dropdown’ style navigation (like John Lewis) outwith the main navigation
– Departments list on External site only includes Academic Departments
– Definitive list of departments agreed by DMT on
External - First and Second Tiers
Finance
Geography and Environment
Government
International History
International Relations
Communications
Methodology Institute
Philosophy, Logic, and Scientific Mind
Social Policy
Sociology
Statistic
– Definitive list of departments agreed by DMT on 26/01/2009
Research Centres
Asia Research Centre
BIOS
CARR
CASE
Centre for the Study of Human Rights
Financial Markets Research Group
Grantham Research Institute on Climate Change…
Ideas: Diplomacy and Strategy @ LSE
Research Centres:
Description:
– Rollover columned ‘dropdown’ style navigation (like John Lewis) outwith the main navigation
– Definitive list of research centres agreed by DMT on 26/01/2009
About this Site Intranet Feedback Terms of Use Copyright & IPPrivacy & Data
ProtectionAccessibility
Academic Depts
Research Centres
FOOTER
WEBSITE SWITCH
UTILITIES
Library Support / Admin Depts
Internal homepage
“System” messages
Moodle
Email (web access)
Library System
Homepage:
Section:
Refer to homepage design
Page acts as ‘springboard’ to frequently used tools
“Workspace” area promotes these tools, shown here
Objective: make this page as useful as possible so it
Internal – Homepage features/content
People Finder (staff + students)
Room Booking
Form / Document Finder
LSEforYou
Google web search
Objective: make this page as useful as possible so it becomes the de facto user start page, therefore making it effective as internal broadcast mechanism
Page content:
– Highlight top news stories – both internal an external
Services / links particular to staff. These highlighted in Staff tab area of homepage to make access quicker
Many of these are most popular HR related items. Recommendation would be to incorporate these in to ‘main’ site to stop ‘silo’ problem which is a
Internal - First and Second Tiers
Health & Safety
Staff Policies & Processes
Staff Benefits & Rewards
Payroll & Salaries
Health & Fitness
Holidays & Absence
HR Dept (link)
in to ‘main’ site to stop ‘silo’ problem which is a result of website echoing School structure, but equally it could be argued that HR is logical grouping and provides focus of content. If taking latter approach, keep links as options, but deep link to HR web pages
Students
Pre Arrivals
New Arrivals
International Students
Mentoring & Tutoring
Financial Support
Accommodation
Counselling
Students:
Section:
Services / links particular to students. These highlighted in Student tab area of homepage to make access quicker
Additional section for Pre Arrivals (offer holders / accepted places) – feedback is these ‘half-way house’ users need information, especially
Internal - First and Second Tiers
Counselling
Disability & Wellbeing
Health & Safety
Regulations & Policies
Students Union
PhD Student Portal
Student Careers
Problem Solver
house’ users need information, especially international students (basics like bank accounts, links to non-School accommodation resources, etc)
Landing page content:
– Key dates, including Term dates
– Pro-active Problem Solver ‘application’ – logical method flow, not just long page of links
– Highlight key social events to build sense of community and improve student experience
News
News Archive
Research Funding News
News:
Section:
Self-explanatory
Should include both internal and external stories so there’s one location of all information
categorisation external / internal / department. News sections display relevant stories with ability for Editor to promote departmental news of worth
Collation of externally published news relating to / involving LSE will build internal awareness and foster pride and wider involvement
Diary & Events
Study Diary
Events Calendar (Public &
Diary & Events:
Section:
User requests for more centralised calendar, potentially including personalised content (this only possible after personalisation in future phase) and/or the ability to add events to own personal digital calendar applications (.ics files)
Recommendation: Centralised calendar with categorisation external / internal / department / personal (including availability of staff for students [requested]). Calendar pages display relevant level events; Events co-ordinator has ability to promote worthy departmental events
User requests for alert services
Careers & Vacancies
Student Career Centre (login)
Current Internal Vacancies
Careers & Vacancies:
Section:
Self-explanatory
Particular interest amongst Postgrad Potential Students for post-course employment and internship opportunities. Opportunity to demonstrate this here
Internal - First and Second Tiers
Current Internal Vacancies
Recruitment Advice
External LSE Vacancies
Directories & Maps
Phone & Email Direct. (Staff Finder)
Experts Directory
Academic Departments
Support & Admin Departments
Research Centres
Directories & Maps:
Section:
Collation of directories of departments/centres and people
Proposed IA makes recommendation of rollover ‘dropdown’ style navigation for direct access to departmental and centres sites, shown here for logical taxonomy and A-Z listing
Internal - First and Second Tiers
Research Centres
Internal Committees & Working Groups
Student Directory (SITS + Student Finder)
Business Directories & Other Contacts
LSE Maps & Facilities
Emergency Contacts
logical taxonomy and A-Z listing
“People Directory” is the ‘killer app’. Recommendation: Centralised database maintained by HR for joiners/leavers, populated by controller of telephone and email directories, with sub-sets for Experts and departments for reuse within departmental websites