The Linen House - An Introduction

Presented byJan CancilaOwner, The Linen House

Introducing…

Jan Cancila is President/Owner, The Linen House

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Contents

Profile of The Linen HouseCompany ValuesOur Mission StatementOur PhilosophyOur CustomersServices OfferedPhotos and AdsContact Information

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Profile of The Linen HouseFounded in 1998 as a luxury linen rental companyOver 20,000 rental orders successfully fulfilled to 4600+ customersExtensive inventory of fine linens – more added on a monthly basisPurchased by current owner Sept 2004Doubled volume 2007 vs. 2005Delivers in the Houston metro area; ships to outlying areas, statewide and nationallyAdvertises in print, electronic and broadcast mediumsShowrooms located in Houston inner loop and The Woodlands; Warehouse located in north HoustonRentals and sales to individuals and commercial accounts

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Our Company ValuesSAFETYAbove all else, and if necessary, at the expense of our other values, we make decisions that ensure our employees, equipment, premises and vehicles operate in a way that maximizes the health and well being of all concerned.

RESPECTWe will provide a safe and productive work environment that is free of harassment, encourages the free exchange of ideas, safe guarding of confidences and appreciation for each job in the value chain. In addition, we extend and expect reciprocity to and from our customers.

QUALITYIn a safe and productive environment, we will generate accurate orders that are clean, well pressed, appropriately sized and in the correct quantity. Regardless of job title or official duties, it is expected that anyone observing any defect has an obligation to halt the order and bring the defect to the attention of the supervisor or sales person responsible for the order.

PUNCTUALITYHonoring commitments to others includes promised deliverables arrive on time or, in advance of a late delivery, a revised time estimate is provided. Deliverables include but are not limited to work in process, completed orders, setups, correspondence, phone calls, appointments or any product or service for which we are responsible to internal or external constituents.

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Mission Statement ofThe Linen House

The mission of The Linen House is to provide our customers with excellent value by offering unique designs and products consistently delivered with superior service and exceptional follow-through.

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Our Philosophy

At The Linen House, we understand that our linens are being rented to celebrate once-in-a-lifetime occasions – a wedding, a christening, a bat mitzvah, a 21st birthday, a retirement, an engagement, a new product announcement.

For that reason, every employee of The Linen House who sews, washes, irons, folds, hangs, delivers, unfolds, ties, sets, or touches your linens, works to ensure you will be very pleased with the finished product. From your first contact until the thank you note is sent, our sales personnel are among the most professional, accessible and accountable you will find anywhere.

Whatever the reason, whatever the season, wherever the location, if it is important enough to celebrate, the linens should be from The Linen House.

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Our Customers

The most prestigious names in entertaining call on The Linen House to provide fine linens when compromise is not an option. Among our 4600 customers are:

Restaurants: Tony’s, Masraff’s, La Colombe d’OrCaterers: Jackson & Co, City Kitchen, A Fare, MelangeHotels: The Marriott, The Four Seasons, St. Regis, The Omni,

Hotel Derek, The Westin GalleriaVenues/Clubs: River Oaks Country Club, Junior League,

Museum of Fine Arts, Club at Carlton Woods, The Parador, Lindsay Lakes, Coronado Club, Houston Polo Club

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Services OfferedLinen Rentals, including

Tablecloths, overlays, chair covers, sashes, napkinsDelivery, Pick Up, Set Up in selected local areasBasting of linens to fit smaller/odd sized tablesAssistance with event and theme planning and design

Table, Chairs, Tabletop Rentals, includingChina, Crystal, Flatware, Glassware, Serving piecesRound tables, banquet tables, serpentine tablesChairs – Chiavari, Folding, GardenDelivery, Pick Up, Set Up in selected local areas

Retail Boutique at our Montrose showroomOur very own LuxiloftTM Blankets (Infant – Adult Throws)Monogramming servicesCustom Silk Occasion BooksSeasonal home décor items

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Services Offered, continuedWholesale Linens

Tablecloths, overlays, chair covers, sashes, napkinsSmall and large quantitiesCustom or standard designDomestic and international production

Custom Linen Design/FabricationConcept developmentFabric, size, color, design selectionCutting, sewing, storing optionsInstruction on care and preservation of linens

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Events and Samples

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Welcome to our Houston / MontroseShowroom (MoSho)

4621 Montrose Blvd, Ste B110Houston, TX 77006

Phone: 713-522-1711

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Welcome to our Showroom in The Woodlands (WooSh)

25236 Grogans Park DriveThe Woodlands, TX 77380

Phone: 281-292-0184

Sales Rep, Cathi Thompson

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Examples of Print Ads

legant linen rentals forcorporate events, meetings,

parties, weddings and more.Also offering tables, chairs, china, glassware, flatware.

X

4621 Montrose Blvd, Ste B110Houston, TX 77006

713-522-1711 www.linenhouse.com

Weddings in Houston, Spring 2007 Business Meetings & EventsSummer 2008

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Visibility locally and nationally

• Weddings in Houston Magazine• The Knot Magazine, Texas• KPRC TV2 – Local NBC Affiliate• The Yellow Pages – Houston metro• The Hispanic Yellow Pages• Mid-Town Houston Yellow Pages• Interfaith Directory, Montgomery County

• MyRegistry.com• Kate Aspen Party Supply partner• Website: www.LinenHouse.com

•Ranks in the top 35% of all websites globally in terms of web traffic for past 3 months*

Local and RegionalPresence

National Presence

*Per website ranking service provided by Alexa.com

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Administrative Offices & Houston Showroom:4621 Montrose Blvd, Ste B110Houston, TX 77006Phone: 713-522-1711; Toll Free: 713-522-1711; Fax: 713-522-4876Showroom in The Woodlands:25236 Grogans Park Dr, The Woodlands, TX 77380Phone: 281-292-0184; Fax: 832-585-0480

Owner: Jan CancilaHouston Sales: Stephenie Alloy, Bahara JameaSales Administration/Customer Service: Kristin Avant, Tené LindsayThe Woodlands Sales: Cathi ThompsonSales Administration - The Woodlands: Vacant

Office hours M-F 9:00 – 5:00Available by appointment after hours and on weekends

Contact Information

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We look forward to serving you soon!