THE LEARNING P WERHOUSE

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Providing a Service: not just training

David Chapman Program Leader NRM

Paul Mascord Project Officer NRM

Mark Ritchie Training Co-ordinator NPM

Ian McCrohon Teacher Engineering

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Bit about Northparkes Mines

Providing a Service not just Training

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Mining business producing copper and gold concentrate

Joint Venture Operation – 80% Rio Tinto 20% Sumitomo Group (Japan)

Current Mine Life 2017

Employees – 200 Northparkes and 200 Contractors / Consultants

History– 1977 E22 discovered by Geopeko– May 1993 Open pit production commenced– Sep 1997 Underground production commenced (Lift 1)

(first block cave in Australia)

– Oct 2000 Rio Tinto purchased North Limited– Jan 2001 Lift 2 Development approved by JV partners– Jan 2004 Lift 1 mined out– Aug 2004 Production from Lift 2 commences

Providing a Service not just Training

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Lift 2: 25Mt 1.21%Cu 0.48g/t Au

Hoisting Shaft

MainDecline

9800 Level

Conveyor Drive

Crusher

Access Decline

9450 Level

E48: 45Mt 1.00%Cu 0.40g/t Au

Underground Operations

Lift 1:25.5Mt1.4%Cu0.43g/t Au

Lift 1

Lift 2

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U n d e r g r o u n d ( E 2 6 L if ts 1 & 2 )

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Block Caving concepts

Undercut

Ore body

Waste

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Subsidence zone

Extraction level

Surface

Waste

Ore body

Caved ore

Drawbells

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Undercut & Drawbell excavation

Undercut Level

Extraction Level

Drawbell

Drawpoint

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Production from drawpoint

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David Chapman

Providing a Service not just Training

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Providing a Service not just Training

In the beginning

Map NPM training to National Training Package

Communications through regular meetings

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JIC Training - Just in case

JIT Training - Just in time

JIC Training - Just in crisis

Providing a Service not just Training

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Providing a Service not just Training

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Paul Mascord

Providing a Service not just Training

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How do I see this as being different

Recognising the value of workplace learning and workplace assessment.Pushing the boundaries of being flexible.Having a true customer focus.Providing a one stop shop

Providing a total package

Providing a Service not just Training

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What do we do in providing a service

Assist in the clarification of job functions

Map enterprise job functions to national units of competence

Providing a Service not just Training

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What do we do in providing a service

Provide training for team leaders and mentors to deliver on job training.

Assist in the development of learning resources

Prepare external providers

Providing a Service not just Training

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What do we do in providing a service

Provide training for workplace assessors Mentor workplace assessorsAssist in the development of assessment resourcesAudit the assessment process

Providing a Service not just Training

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What do we do in providing a service

Interpret Training packagesDesign learning programs to suit enterprise need Provide recognition for internal training

Providing a Service not just Training

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What do we do in providing a service

Assist in establishing milestonesMonitor the progress of programsIssue National qualifications

Providing a Service not just Training

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What keeps it togetherUnderstanding the Industry and Workplace

CultureListening to what are the needs of the

customerMeeting regularlyBeing open and honestRegular reviewing evaluating and

validation

Providing a Service not just Training

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In summary

One interpretation of service which captures what we do at Northparkes mine is “ an act of helpful activity’

Providing a Service not just Training

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NPM partnership with NPM

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TAFE Training & Assessment at NPMCore & Department WorkSkillCert II Metalliferous Mining undergroundCert II Metalliferous Mining ProcessingCert III Metalliferous Mining ProcessingCert III Laboratory PracticesWorkCover Vehicles training & assessmentWorkplace Trainer & Assessor trainingBasic Fire ExtinguisherConfine Space Cert IV and Diploma FLMWelding – cut & destruct; Bisalloy Computing

Planning to introduce 2007Cert II Distribution and Warehousing Cert IV Metalliferous Mining

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The Relationship

Why NPM choose not to be an RTO and use TAFE

Resources, expertise and networks of RTO

Project Officer Support

Access to wide variety of training and assessment

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Contract of provision of training with TAFE

One point of contact between both NPM and TAFE

Clear set of rules to operate

Benefits stemming from the contract

Any issues are solved quickly

Promotes ongoing planning and communication

Develops the relationship to be open and honest

Better understand each other’s culture

The Relationship

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Ian McCrohon

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Providing a Service and not just Training

Project overview

TAFE NSW Western Institute with the support of the MECAT Curriculum Centre, will establish ‘client workforce development management’ arrangements in the region to work in collaboration with manufacturing and engineering firms and the Orange-Cabonne-Blayney Industry and Skills Group.

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Aim will be to:

Coordinate the identification of common and relevant skill requirements of regional enterprises in collaboration with the Orange-Cabonne-Blayney Industry and Skills Group.

Broker partnerships with regional manufacturing and engineering enterprises to develop and establish innovative workforce development and/or training solutions that address the common and relevant skills requirements.

Providing a Service and not just Training

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Participating Industry and Skills Group Members

Challenge Implements Pty LtdJeff Hort Engineering G & C Manufacturing

Lovick Engineering Pty LtdPrevision Pty Ltd

Blayney GalvanizingCentral Design & Engineering Pty Ltd

Orange Precision Metalcraft Pty LtdILB NSW Pty Ltd

Providing a Service and not just Training

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When all of the data was analysed a reflective view can be taken to identifiy the skills required.

To Perform your Current Job Managers Frontline OH&S Awareness Welding Courses Computer Skills

Providing a Service and not just Training

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Priorities with in the Organisation

OH&S Awareness Frontline Managers Computer Manual handling

Providing a Service and not just Training

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This demonstrates that the training requirements for one company can be identical to another.

If the two companies come together to undertake the same training, benefits can be achieved for both parties.

Providing a Service and not just Training

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Benefits may include

A reduction in overall training costs. A mutual understanding of each companies areas of

expertise. A collaborative approach to be able to via for larger

contracts. To create dialogue and joint problem solve with difficult

tasks. To skills share and work collectively. Be able to access funding for skills updating collectively.

Providing a Service and not just Training

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Questions

Providing a Service and not just TrainingProviding a Service and not just Training