Enterprise EHS Software Solutions THE KEYS TO UNLOCKING SAFETY CULTURE
Jul 04, 2015
Enterprise EHS Software Solutions
THE KEYS TO UNLOCKING SAFETY CULTURE
Enterprise EHS Software Solutions
SHANNON INTRODUCTION
• CRSP, CHRP
• Over 10 years’ experience in safety and risk
• Developed various safety programs within Toyota SMS and behavior based programs for large employee base
• Consultant in the implementation of OH&S software for various clients across industries
Enterprise EHS Software Solutions
PART 1: WHAT IS SAFETY CULTUREPART 2: WHY IS IT IMPORTANT?PART 3: BUILDING A SAFETY CULTUREPART 4: MEASURING IN MEDGATE
Enterprise EHS Software Solutions
This slide deck forms the basis of a webinar on Safety Culture which you can download and listen to on-demand by following this link: http://www2.medgate.com/safety-culture-webinar-slideshare
Enterprise EHS Software Solutions
WHAT IS SAFETY
CULTURE?
Enterprise EHS Software Solutions
WHERE DID THE TERM COME FROM?• The idea of safety culture first
arose in the wake of the Chernobyl disaster in 1986
• INSAG’s 1988 described safety culture as: ‘That assembly of characteristics and attitudes in organizations and individuals that, as an overriding priority, nuclear plant safety issues receive the attention warranted by their significance’
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DEFINITIONS – UK H&S COMMISSION
• UK Health & Safety Commission:
The product of individual and group values, attitudes, perceptions, competencies, and patterns of behavior that determine the commitment to and the style and proficiency of, an organization’s health & safety management
Source: OSHA Commonly Used Statistics
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DEFINITIONS - OSHA• Safety culture consists of shared beliefs, practices and attitudes that exist
at an establishment. Culture is the atmosphere created by those beliefs, attitudes, etc. which shape our behavior. It includes:
Management and employee norms, assumptions and beliefs
Management and employee attitudes
Values, myths, stories
Policies and procedures
Supervisor priorities, responsibilities and accountability
Production and bottom line pressures vs quality issues
Actions or lack of action to correct unsafe behaviors
Employee training and motivation
Employee involvement or ‘buy-in’
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DOES IT MEAN THE SAME TO EVERYONE?
• Organization specific
• Built around the way the company works
• Leadership at all levels important
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SAFETY CULTURE DOESN’T MATTER!
• Criticisms
We need a safety culture!
• New catch phrase for executives, but it is not new and can‘t be created out of thin air
• Results in flash-in-the-pan / faddy initiative
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SAFETY CULTURE DOESN’T MATTER!
• Culture is not a program
• Attitudes, accountability, leadership and other “soft” concepts cannot be easily measured
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SAFETY CULTURE DOES MATTER!
• Improves safety performance
• Identify Hazards more quickly
• Keeps employee safer
• Ultimately, cost savings from reduced turnover & injuries
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SAFETY CULTURE DOES MATTER!
• It has been observed by OSHA VPP and independent consultants that:
Strong safety cultures have the single greatest impact on accident reduction of any process.
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BUILDING A SAFETY
CULTURE
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MAIN COMPONENTS
Commitment
Empowering Behavior
Awareness / Communication
Adaptability
Information / Measurement
Consistency
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COMMITMENT• Get buy in from all levels of the organization
(leadership, supervisors, employees)
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KEY TO COMMITMENT
• Get buy in for new processes
• Involve all levels early on in decisions
• Explain why involvement of all levels is crucial to success
• Establish safety committees & track engagement
• Create and involve Executive safety champion
• Give People Time to Do Safety in their Job
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BEHAVIOR
Part of everyday work at all levels
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KEY TO BEHAVIOR
• Integrate safety into operating procedures
• Empowerment
• No Blame – Fix Problems
• Remove fear of discipline
• Proactive indicators - # of spot checks, # of innovative safety ideas, behavioral vs non-behavioral incidents
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AWARENESS
• Communicate expectations to employees
Safety programs
How monitored
How to improve
Improvements made
Stats
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KEY TO AWARENESS
• Surveys to monitor attitudes and feelings about safety
• Training to increase involvement
• Extend your safety culture to your supply chain and contractors
• Make Safety Visible
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ADAPTABILITY
• Incorporate & be prepared for change
Plan
DoAct
Change
Continuous Improvement
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KEY TO ADAPTABILITY
• Be willing to find and fix problems
• Celebrate finding a problem instead of hiding it
• Have systems to address change ready
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INFORMATION
• You can’t manage what you can’t see
• Safety has to be made visible
• Measure & Monitor
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KEY TO INFORMATION SHARING
• Increases accountability – clear indication that the organization cares and is monitoring
• Non-safety employees more likely to feel involved and give their input
• Quicker identification of trends
• Display board/e-dashboard/report cards
• Display stats that reflect your objectives
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CONSISTENCY
• Be Persistent
• Play messages like a broken record
• Ensure consistent message at all times
• Be creative
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KEY TO CONSISTENCY
• After the initial push, keep showing safety activities every day
• Executive to use safety in all messages even if just a small part
• Keep the effort level up – create a Safety Plan
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HOW TO MEASURE IT
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BREAKING CULTURE DOWN
• Culture and its characteristics may be difficult to measure, but their outcomes are not
• To improve upon anything, you need to be able to measure where you are now and track
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BREAKING CULTURE DOWN
Obvious Indicators
• # of Incidents/Accidents
• Incident Rate
• Lost Time Rates
• OSHA Recordables / Rates
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BREAKING CULTURE DOWN
• Monitoring # of unsafe observations and hazards
• Monitoring how quickly Safety Corrective Actions are corrected
• Monitoring how quickly incidents are reported and closed out
• Surveys – to monitor employee attitudes and feelings about safety
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BREAKING CULTURE DOWN
• Audit Tool – # of findings from audit
• % of inspections overdue
• Training – Completion Rate
• Incident Rates compared to Industry/Benchmark and trends over time
• Committee Activity – involvement, attendance – are they engaged?
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SAFETY CULTURE IN
MEDGATE
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HOW CAN A SAFETY SOFTWARE HELP?
Collect comprehensive data
Create an accurate picture of your culture indicators
Build reports broken down by geography
Identify areas for improvement
Communicate to employees
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KEYS TO SAFETY CULTURE
• Commitment at all levels – Safety Champions
• Empower good safety Behaviour
• Promote Awareness
• Be adaptable – invite continuous improvement
• Be Consistent in your actions and message
• Monitor and Measure to see trends & indicators
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COMMITMENT BEHAVIOR AWARENESS
ADAPTABILITY INFORMATION CONSISTENCY