The IT manager’s survival guide to outsourcing your fax infrastructure to the cloud

World Leader in Digital Faxing

IT Manager’s Survival Guide for Movingyour Fax Infrastructure to the Cloud


The SpeakerMichael FlavinSenior Product Marketing Managerj2 Cloud Services™Part of j2 Global®, Inc.


Is your org. ready for the cloud? (Five ways to know.)

Before you jump in! (Ten considerations.)

Q&A

Overview of cloud computing and 3 cloud-fax models; common misconceptions about the cloud

How eFax can help. About eFax® Corporate

How cloud faxing can benefit you. (Typical scenarios.)

Agenda



There are three Main modes of cloud

The Cloud

Private/Internal

Public/External

Hybrid


Five Common misconceptions about Cloud

Five Common Misconceptions:

• Enterprises are still experimenting with Cloud

• The CIO role is dead…

• Cloud is relevant only for technology needs…

• Security concerns are a thing of the past…

• Cloud consumption is simple…

Survey realities about the cloud:

• 58% of enterprises spend more than 10 percent of…IT Budget on cloud services

• 75% of enterprises believe it (CIO) role is critical for cloud services ecosystem

• 56% of enterprises consider cloud to be a strategic differentiator…

• Security is top of mind still, but it not longer means going private cloud

• 65% of enterprises believe they need help to deploy cloud

1) Forbes.com, Joe McKendrick and study cited from Cloud Connect on Forbes.com


The 3 Fax Models

Private Cloud(on premises)

Public Cloud(fully hosted)

Hybrid Cloud(on premises & hosted offsite)


The Pros & Cons of Each

Pros Cons

Control Scalability

Integration IT CapEx

Security Maintenance

Technology IT burden

HW paid for Compliance?

Pros Cons

All benefits of hybrid model

Custom coding or integration limits

Highly scalable

Security? Need Tier III or Tier IV Colocations

Lowest cost and TCO vs. HW

Compliance

No HW Mgmt.

Lower IT burden

Flexible Integration - APIs

TLS security – highly secure

Private Cloud(on premises)

Public Cloud(fully hosted)

eFax Corporate®

Pros Cons

Best of both worlds…?

Double-paying for what could be outsourced

Control IT CapEx

Security IT burden

Autonomy Compliance?

HW paid for Rebranded server

Hybrid Cloud(on premises

& hosted offsite)


Rebuilding Your Fax Infrastructure:Server Costs

One Dell or HP Server(24-channel, T1)

$6,000

Fax card with TELCO interface $12,000

Fax software $25,000

Total Costs $43,000 per server

Three-year amortization $1,200 per month to run


Rebuilding Your Fax Infrastructure:Infrastructure Costs

Analog T1 lines $300 to $400 per month

International dialing(assume approximately 800 user numbers)

$200 per month

Software maintenance fee (typically 15% of software value)

$300 per month

Total Costs $43,000 per server

Average $800 per month on Infrastructure


Rebuilding Your Fax Infrastructure:Data Center Costs

Onsite data-center cost for one Windows user

$800 to $1,200 per month

or

Rented rack/cage space at TELCO

$1,000 per month

Average $1,000 per month on data center or colos


Rebuilding Your Fax Infrastructure:What It Adds Up To…

$3,000 per month, per server

Adding redundancy/failover with N+1 redundancy can boost cost to $9,000 per month!

NO redundancy, NO disaster recovery

Why add or continue to maintain expensive infrastructure that few in IT want to touch…


5 Ways to Know It’s Time for Cloud Fax

1.Volume: It can’t justify faxing CapEx and OpEx costs and resource burdens

2.Capacity: Balancing fax volume creates capacity issues

3.Reliability: Servers fail too often and force reboots

4.Scalability: Each new user creates management work and consumes bandwidth, capacity planning means more HW. 5.Migration: Maybe you’re

moving to VoIP or UC solution; great time to move fax to cloud


Why The Cloud Makes Sense:Real-World Scenarios

“We fax high volumes of transactional documents, and our fax server is currently integrated into our medical-records application.”

This healthcare company needs a solution with rapid scaling for high-volume faxing, one that will integrate

into its existing medical-records app.



“I am the IT director at a large financial company, and we’re suffering poor reliability and frustrated customers who say they’re not receiving anticipated fax docs.”

This financial-services company faces fax-server failure and downtime, often relating to maintenance

or upgrades. They need a more reliable fax infrastructure.



“As the CIO of a major law firm, I oversaw multiple fax servers in several locations — too high-maintenance to justify the cost and time. But moving to VoIP for fax created its own problems.”

This law firm experienced the common problems with migrating a large-scale enterprise fax infrastructure to

the firm’s new companywide VoIP technology. As a business bound by confidentiality rules and federal

privacy regs, they need a more reliable and secure fax infrastructure.


Is cloud faxing right for your organization? 10 Considerations for finding the right Partner

Compliance& Audit

ScalabilityInfrastructure

Redundancy& DR

SecurityProtocols

VolumeRequirements

How Old AreYour Fax Servers?

Business Model& SLAs

What AreThe Features?

FinancialConsiderations

Where DoesIt Hurt?


What to Demand From aCloud Fax Solution

Eliminate existing costly infrastructure — retire the fax servers

Free up resources — stop managing server reboots

Save money — and be an IT hero!

Make growth easier — add scalability, redundancy and reliability

Add smart features—security, mobile BYOD support, audit trail


How Does eFax CorporateMeasure Up?

Heavy data centers — major infrastructure investments for security, redundancy, failover, Tier III/IV colos, global footprint

Enhanced compliance — HIPAA, SOX, GLBA

Proven quality — manage millions of fax pages each day, fax service of choice for most heavily regulated industries

Ease of deployment

Ease of use

Integrates with your workflow (APIs, REST, SAP)

No hardware, software or other capital costs; no maintenance costs

Unlimited scalability


Internet

Unparalleled Cloud Fax Infrastructure

j2 Colocations (Inbound)25+ Worldwide ColocationsTLS Outbound

Atlanta, GA (Inbound/Send)PSTN – SIP Trunk on Redundant Internet Fiber CircuitsTLS Outbound

Chandler, AZ (Inbound/Send)DR for all Hollywood ServicesPSTN – SIP Trunk on Redundant Internet Fiber CircuitsSecure TLS InboundRedundancy for Secure Solutions handled out of Chandler, AZ, Chandler mirrors j2 Global Hollywood

j2 Hollywood, CA (Inbound/Send) Company HQNetwork Operations – Data CenterPSTN – SIP Trunk on Redundant Internet Fiber CircuitsSecure TLS Inboundj2 Cloud Services™ built on N+1 Network, Systems and Hardware

Ottawa, CAN (Inbound/Send)PSTN – SIP Trunk on Redundant Internet Fiber CircuitsTLS Outbound

24/7/365Monitoring

24/7/365Tech Support

More than 30 data centers Worldwide

DisasterRecovery

BusinessContinuity

EU – Europe (Send) PSTN – SIP Trunk on Redundant Internet Fiber CircuitsTLS Outboundj2 Cloud Services™ EU are highly redundant

Portland, OR (Inbound/Send)PSTN – SIP Trunk on Redundant Internet Fiber CircuitsSecure TLS Inbound


Migrating to the Cloud:eFax Corporate

1. Sales will provide the New account set up form to assist the customer with compiling a user list

2. Sales will provide Porting documentation to assist those customers who are porting their numbers onto the j2 network

3. Sales Engineer will work with customer to set up Training for Admin and Users Cover pages, security protocols, for example- TLS encryption

4. Organization provides documents to Sales department for Porting, New Account Set up, TLS request form, Cover pages

5. Sales Organization will set up your Account, Users, groups, billing codes, cover page

6. Sales Engineer will set up TLS, Domain Level Send, Training for Admin and Users

Moving forward Customer Support will support the Organization with training, and address questions on service. Sales and Account Management continue to support the Organization with contracts and new services admin changes, deletion of numbers and cover pages


eFax Corporate:a Leader in Cloud Services

eFax Corporate is Part of Publicly-Traded j2 Global (Nasdaq; JCOM)

Market Capitalization: $3.2 Billion

More than 12 million customers worldwide

Growing in revenue for over 19 consecutive years

Unique Intellectual Property (IP) of 40+ cloud-service companies

Deepest online-fax Intellectual Property portfolio

Numerous US and foreign patents

Patents pending across a host of cloud-based communication technologies



Be an IT HeroU.S. Sales(888) 532-9265UK Sales+44 (0) 8707113811

www.enterprise.efax.com

Q&A

The IT manager’s survival guide to outsourcing your fax infrastructure to the cloud

Education

cloud faxing

world leader

dead cloud

digital faxing rebui

cloud services ecosystem

past cloud consumption

fax infrastructure

qa overview of cloud