The importance of the Management Perspective in the HCI Field

The importance of the Management Perspective in the HCI Field

Special Interest Group, CHI 2008

organized by • Ping Zhang, Syracuse University • Roberto Polillo, University of Milano Bicocca

WhyToday’s goal• Exploring the roles and importance of having a

management community inside the CHI community

Motivation• HCI issues very important to the success of business,

management and organization…• …but still many challenges to really make HCI an

integral part of success factors for business and organizations

Some general problems

• HCI professionals are often in marginal roles• Human centeredness normally not a

management focus• Training of HCI professionals is technical and

not strategic or management oriented• Relationships between HCI professionals and

developers / project managers not always smooth

• …

Expected outcomes

• A list of ideas and actionable suggestions for the management community to continue in future years– at CHI conferences– in research projects– in practice projects– …

Some issues • Making top management understand and incorporate

the HCI perspective into corporate strategies and management

• Strategies and tactics for investment in HCI• Integrating HCI in product innovation, definition,

development, deployment, and management.• Investigating HCI issues and concerns in the business,

managerial and organizational contexts• Managing HCI research and practice, especially in a

global environment• Training future managers, CEOs and CIOs to be human-

centered and HCI competent

How we will proceed

• N discussion groups to agree on position statements from “homogeneous” perspectives(30 minutes)

• A spokesperson for each group will present a (5 minutes) summary of the group position

• A general discussion will follow (30 minutes)• At the end, we will [try to] summarize the

positions

Different point of views – possible groups

Suggested schema for position

WHAT - the specific problem and need, or goal WHY - the importance of the aboveWHERE - context of the above problems and needsWHO - whose perspective is describedHOW - suggested solution / action[WHEN] - timing (short, medium, long)

Timing

• Now - 12, 20 Individual group discussions• 12,20 - 12,35 Spokespersons presents

groups positions• 12, 35 -12,55 General discussion• 12,55 - 13 Conclusion

Group position statements

General discussion

Conclusions and next steps

Thank you!

[email protected]@syr.edu

Academy

Practice

Development

Management

Marketing

[Suggested] classes of participants

Individual group discussions

Academy

Practice

Development

Management

Marketing

Group spokepersons

Acad Pract Develop Mngmt Mktg

Acad

Pract

Develop

Mngmt

Mktg

withHave problems

Temperature of problemsLow 1 – 2 – 3 - 4 High

Suggested next steps

• Group spokepersons email me their group position statements, edited (if necessary) after general discussion

• I will integrate everything and send it back to all of you