The importance of interface design in Health IT.
Aug 06, 2015
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- 1. The importance of Interface Design in Health IT Why caring about the look n feel is just as important in the enterprise as the consumer space.
- 2. I cant use it and it looks horrible, but thats typical for a government website A typical comment
- 3. If it doesn't look or feel right. Todays consumers will swipe or click away. 3 Consumer Choice
- 4. Clinical Health Applications Expenditure Profile 60% | Clinical Resources 25% | IT 13% | Administration 2% | Design
- 5. Quantified Health Growth in people capturing and managing their own personal health data.
- 6. Signing up for a PCEHR The results were compelling. Each of our research sessions was an hour long. In that time, only two out of 10 people were able to sign up. Navy Design CONSUMER STUDY SHOWS PCEHR TOO HARD TO SIGN UP FOR Pulse IT 7 Aug 2014
- 7. Consumer vs Enterprise image courtesy of :Clarice Technologies
- 8. Its only for internal use, the staff don't care what it looks like We dont have the budget for fancy design, the money is allocated to the clinical expert panel. The GMs daughter is studying graphic design at high school, she can pick a nice colour and font for it
- 9. Problem Solving The HYBRID MODEL Whats the problem you are trying solve? What are the benefits of taking action and the risks of not doing so? Why is this a problem thats worth solving? How do we create a measurable improvement?
- 10. Challenges we face in Health IT
- 11. Consumerisation of IT
- 12. Why should you care?
- 13. Why should you care? The shift. Consumers in the driving seat
- 14. Patients increasingly expecting to be part of their health journey m/ wp- con tent /upl oad s/2 013 /04/ Cle ver min d- iPa d- app Patient Blogs Ordering medicines online Rating Doctors mHealth apps and tools Creating Content Seeking alternative opinions
- 15. Coordinated Care Planning
- 16. 20% 20%60% 0. 1.3 2.5 3.8 5. 6.3 2012 2013 2014 2015 2 0 % 2 5 % 1 0 % 2 0 % 1 4 % 1 2 % GUl 789 Patients Providers Application Interface Data
- 17. Good Not so good Enterprise software interface examples
- 18. Just as the physical environment needs to be well maintained so as to ensure that an employee can b Royal Children's Hospital, Melbourne, Victoria, Australia
- 19. Heatmaps highlighting usability challenges in EHRs Courtesy of Objective Digital Heatmap highlights long time spent selecting dosage for medication highlighting usability challenge with current interface design
- 20. Disruption in the Enterprise layer
- 21. Creating work arounds
- 22. Example only What about the Costs? How much is a bad interface costing you? Average Annual Salary $55,0000 35% loading $19,250 Total Annual costs $74,250 Average hours per week 35.6 Average hours per year 1,602 Data from Australian Nursing and Midwifery Accreditation Council (ANMAC) Cost per hour $46.35 6min 13sec 24min 52sec 2hrs 4min 93hrs 15min Current Time taken 2min 10sec 8min 40sec 43min 20 sec 32hrs 30 mins Proposed interface Time saved Potential saving per user $1,506.30 Potential organisation annual saving (n=850) $1,280,372.19 Year Task Time spent completing task Day Week Time spent during course of the day (4 x task) Time spent during course of the week Time spent during course of the yearYear
- 23. Business representatives did a cost-benefit analysis for a new system and estimated that a well-designed GUI front end had an Internal Rate of Return of 32%. This was realized through a 35% reduction in training, a 30% reduction in supervisory time, and improved productivity, among other things. (Dray & Karat, 1994)
- 24. Disruption in the Enterprise layer https://www.google.com.au/url?sa=i&rct =j&q=&esrc=s&source=images&cd=&ved= 0CAcQjRw&url=https%3A%2F%2Fwww.ic onfinder.com%2Ficons%2F97637%2Fandr oid_apple_call_cell_contact_mobile_pho ne_icon&ei=6Y8wVZD6OYblmAXEvIDIDg& bvm=bv.91071109,d.dGY&psig=AFQjCNFV tUCCEBXdzMmpmVwhXb8Vn7R3qA&ust= 1429332303770598 Cloud Social Mobile Personalisation rith% Big data
- 25. Can you afford NOT to care about interface design? ?
- 26. These problems are worth solving, these opportunities are worth exploring As we shift to the cloud can SaaS create cost savings and improve efficiencies and how do we tailor the interface to work within our environment? Does the benefit of efficiency improvements out weigh the cost of large scale change in training and adoption amongst our workforce when implementing an interface redesign? How do we minimise the risks of workarounds by utilising human centred design to improve the interface layer?
- 27. Texto del ttulo Nivel de texto 1 Nivel de texto 2 Nivel de texto 3 Nivel de texto 4 Nivel de texto 5 34 An effective interface makes the system easier to use, increases use of the system, reduces training costs, and increases satisfaction of users. The more intuitive the user interface, the easier it is to use.
- 28. Get in Touch [email protected] @rdesain Rachel de Sain CEO & Founder
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