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The ICRC helps people around the world affected by armed
conflict and other situations of violence, doing everything it
can to protect their dignity and relieve their suffering, often
with its Red Cross and Red Crescent partners. The organization
also seeks to prevent hardship by promoting and strengthening
humanitarian law and championing universal humanitarian
principles.
Eric
k Ch
ege/
ICRC
The Risk Management Unit (RMU) is an
internal independent unit within Somalia
Delegation which aims at ensuring
accountability and due diligence in the
use of ICRC resources. Within assistance
programmes, the RMU’s pre- and post-
assistance verifications help to not only
detect and prevent aid diversion, low
quality programming and implementation,
but also plays an important role to avoid
negative effects of assistance activities on
beneficiaries or communities. The RMU
undertakes real-time monitoring through
external consultants, a call center and a
feedback and complaints line. Engagement
with beneficiaries throughout the program
cycle allows them to be aware of their rights
and entitlements beforehand which they
can draw on to hold ICRC accountable when
their expectations are not met. The feedback
and complaints mechanism, internally
called the Community Contact Centre (CCC),
offers to individuals and communities
a means to provide feedback, submit
complaints or request for information
related to ICRC activities in their locations.
The ICRC can be reached directly through a
short code toll-free number accessible from
any mobile network in Somalia.
Reach us through our toll-free number (373) for any information, feedback or complaints related to ICRC activities in Somalia
PROTECTION
The ICRC has a longstanding history in Somalia spanning over 35 years of conflict response and humanitarian relief. The ICRC, working closely with the Somali Red Crescent Society (SRCS), continues to assist people and their community afflicted by a combination of protracted armed conflict and recurrent climate shocks. It also works to reconnect separated family members, visits places of detention, and seeks to ensure respect of international humanitarian law (IHL).