The HUMLOG Institute » Humanitarian Logistics and Supply Chain Research Institute – HUMLOG Institute » Foundation in Apr 2008 by the Hanken School of Economics and the National Defence University » Board including representatives of humanitarian organisations (currently UNICEF Finland and Huoltovarmuuskeskus/NESA) » Partnership programme for companies, humanitarian organisations and universities / research institutes » Major current research projects » Relief Supply Chain Management (RelSCM): Academy of Finland project » Food Security and Development: Commissioned Development Research by MFA, together with Väestöliitto HUMLOG Institute
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The HUMLOG Institute
» Humanitarian Logistics and Supply Chain Research Institute – HUMLOG Institute
» Foundation in Apr 2008 by the Hanken School of Economics and the
National Defence University
» Board including representatives of humanitarian organisations
(currently UNICEF Finland and Huoltovarmuuskeskus/NESA)
» Partnership programme for companies, humanitarian organisations
and universities / research institutes
» Major current research projects
» Relief Supply Chain Management (RelSCM): Academy of Finland
project
» Food Security and Development: Commissioned Development
Research by MFA, together with Väestöliitto
HUMLOG Institute
Major research projects
» Resilience in Disaster Relief and Development Supply Chains: Managing Challenges of Climate Change, Urbanisation and Security
» Academy of Finland project (2011-2015)
» Partners: Clark University, CSIR, Högskolan i Borås, IFRC East
Africa, MIT, NUIM, RC/RC Climate Centre
» Relief Supply Chain Management (RelSCM)
» Academy of Finland project (2008-2012)
» Food Security and Development: Commissioned
Development
» MFA project (2009-2011)
» Partners: Väestöliitto, Tribhuvan University
HUMLOG Institute
Activities at the HUMLOG Institute
» Practitioner workshops / Training
» Organisation of regular practitioner seminars
»Last Mar 2012 on “Innovations in Climate Risk Management:
Linking the Humanitarian and Private Sectors” by Pablo Suarez,
RC/RC Climate Centre
»Next Oct 23/24 Final seminar on “Relief SCM”
» Tracks at practitioner conferences
» Education
» MSc and PhD courses
»MSc: Humanitarian Logistics, Nordic Course in Humanitarian
Logistics
»PhD: Relief SCM, SCM in Disaster Relief, SCM in Development Aid
» BSc, MSc and PhD students and theses within the subject
HUMLOG Institute
Publications
» Editorial of the Journal of Humanitarian Logistics
and Supply Chain Management
» Special issues in academic journals
» e.g. International Journal of Risk Assessment and
Management (Vol.13 No.1), International Journal of Services
Technology and Management (Vol.12 No.9), Management
Research News (Vol.32 No.11)
» ... and many journal articles, conference papers etc.
» Anthology Relief Supply Chain Management in Disasters
HUMLOG Institute
How to measure quality in humanitarian operations?- Challenges in developing performance measurements
Ira Haavisto PhD student/ Project researcher Hanken School of Economics, Helsinki Humanitarian Logistics Institute Jarrod Goentzel Director, MIT Humanitarian Response Lab Massachusetts Institute of Technology
Research purpose
» Understanding perceptions of strategy and performance expectations across the organization
» What is the objective of a humanitarian supply chain?
» Measure the output of the supply chain processes
» What are the logistics activities and processes?
» How do they perform?
» What is quality in humanitarian operations and how can it be measured?
Humanitarian logistics literature on performance and strategy
» de Brito et al. 2007 » Schulz and Heigh 2007
» Beamon and Balcik 2008
» Blecken et al. 2009
Limited research found on strategy and/or strategy development in humanitarian supply chains. Limited/no research found on strategy and process alignment, and performance expectations in humanitarian operations.
How to identify the strategy and the objective of the supply chain: examples of SC strategy dimensions
Chase et al. (2003) Responsiveness and efficiency
Russell and Taylor (2003)
Efficiency and flexibility
Ballou (2004)
Cost reduction, capital reduction and service improvement
Service level Estimated PR value/ actual PO value PR value per month/ value of accounted supplies # of mistakes in PRts data Prefect order rate Amount of spot checks conducted
Ok ? Ok Ok
Integration Communication, own initiative
Amount of procurement plans/ grant Amount of confirmations sent of received PRs/ PRs
? ?
Innovation Constant development
Country logistics cost/ average Received PRts reports on time Received Country monthly reports on time Amount of field sites with system (prologs or other)
Ok ? ? Ok
Accountability Process accuracy Internal audit Amount of spot checks conducted
? ?
Reliability Dependability, Trust, Service level
Expected arrival date/ actual arrival date Inventory / grant ,after close of grant Complaints
? ?
How to measure quality?
Examples of measurement » Delivery date accuracy: orders
deliver on expected date/ total
orders
» Order accuracy: orders without
any mistakes/ total orders
» Estimation accuracy of
procurement cost: actual
procurement value/ estimated
procurement value
Challenges » Dissimilar supply chain objective
depending on program objective, length and demand characteristics (not only phase of response)
» Dissimilar objectives (long term) on strategy and operational (short term) level
» Dissimilar objectives depending on level in organization/ department
Further information: HUMLOG Institute: www.hanken.fi/humloginstitute MIT Humanitarian response lab: http://humanitarian.mit.edu/ Contact Ira Haavisto at: [email protected]