The Human Era

Group 1MANAORG K46

“FATHER” OF THE “CLASSICAL”

ORGANIZATION ERA

“MOTHER” OF THE “HUMAN”

LEADING ERA

Mary Parker Follett

Frederick Taylor

Emphasized the human, rather than the technical side of management.

“Don’t hug your blueprints.”

Managers should facilitate work.

Organizations as “communities”

Mary Parker Follett

Field of Human Resource Management

Child labor laws and rules to protect workers

Lillian Gibreth

Emphasized leadership and Informal Organization

Organizations were not machines

“Zone of Indifference”

Chester Barnard

Elton Mayo

Fritz Roethlisberger

Workers productivity will increase whenever managers treat them with respect.

Relationships are important in understanding behaviour in organizations.

Managerial actions that will increase employee satisfaction in order to improve productivity

Managers use of social skills to motivate employees

Theory X and Theory Y

Theory X = “Classical” approach to management

Theory Y = Employees potential

Douglas McGregor

“HAWTHORNE EFFECT”

People are more productive when they believe that managers have high expectations of them

SELF-FULFILLING PROPHECIES

People perform better when their managers have high expectations of them

Dyck, B., & Neubert, M. J. (2011). Management. Philippines: Cengage

Learning Asia Pte. Ltd.