Successful change The human dimension Speaker: David Hilliard, Chief Executive Officer, Mentor
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Successful change The human dimension
Speaker: David Hilliard, Chief Executive Officer, Mentor
It’s the human factor that makes the difference between success and failure “
Strategy
Technology Process
People
Model for Successful
Change Management
Model for Successful
Change Management
Strategy
Technology Process
People
One of the worst and most expensive
contracting fiascos, ever.
NHS Project National Programme for IT
“
Poor negotiating capability, resulting in deals which were poor value for money. Weak program management and oversight
“
PublicAccountsCommi/ee
NHS Project
Mentor are trusted by these brands
Change management for an organisation means developing and implementing procedures, processes, systems and operations to respond to changes in the business environment to achieve business goals.
Organisa5onalChangeCharteredIns5tuteof
InternalAuditors
“
We are change agents
Internal Audit
Mentor
The Parallels between our disciplines:
Being objective & unbiased
Initiate change
Become a trusted advisor
Deliver added value
Independent from the
operation we evaluate
Consider factors like reputation,
culture and ethics
No one likes to hear about the mistakes their organisation
has made
No single individual had overall responsibility or accountability
“
The BBC was far too complacent about the high risks
involved in taking it in-house. No single individual had
overall responsibility or accountability for delivering
the DMI and achieving the benefits, or took ownership of problems when they arose. Lack of
clearly defined responsibility and accountability meant the
Corporation failed to respond to warning signals that the programme was in trouble.
PublicAccountsCommi/ee
“BBC’s Digital Media Project
‘Can-do’ culture
A lack of alignment “Senior management commitment to the program was luke warm and ineffective
A lack of focus “There wasn’t enough time dedicated solely to the program
Lack of realism “Plans were wildly impractical. There was no contingency plan in place for unexpected hiccups
Managing stakeholder
conflict
What is important to each
stakeholder?
Challenging a lack of honesty
Look before
you leap
Pre-mortem versus
post-mortem
Pilots wouldn’t dream of taking off without running
through a pre-flight check-list
• Alignment • Focus • Realism
Convert mis-alignment into a shared vision.
Turn blurred focus into communication of the vision.
Build realism into a solid, achievable plan.
The ‘missing link’
The success of any organisational change is highly dependent on the people involved and impacted by that change, with human resource issues often presenting one of the greatest risks to the organisation.
“
CharteredIns5tuteofInternalAuditors
Are we agents of positive change or guardians of the status quo?
“
Hernan Murdock, Vice President, Audit Division for MIS Training Institute
Thank you for listening
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