The hospitality industry1

The Hospitality Industry

Global Trends

• International tourist arrivals grew by 4% in 2012 to 1.035 billion

• In 2011, international tourism generated US$ 1.2 trillion in export earnings

• UNWTO forecasts a growth in international tourist arrivals of between 3% and 4% in 2013

Source: WTO

Domestic Trends• 931000 Tourist arrivals in 2011• China, UK and Germany are top generating

markets

• Maldives Tourism Act 2/99: defines key terms

Type Number Beds

Resorts and marinas 101 22120

Hotels 19 1603

Vessels 157 2514

Guest Houses 38 659

Maldives

Components

Resort Operations

The Swan Technique

Functions within a Resort Operation

Continuous Guest Cycle

Rooms Division• Front Office / Guest Service• Transport / Bell Service /

Concierge• Recreation, Event management

and entertainment• Housekeeping• Laundry • Tailor

Food and Beverage• Food service outlets• Outdoor, indoor, thematic

Culinary• Food production• Cold and hot preparation• Pastry and Bakery• Specialist cuisines• Food Art• Menu engineering

Human Resources• Labour relations• Compliance• Leave and pay administration• Living condition• General wellbeing

Finance• Accounting and controls• Data and statistics for

management decisions – reports

Sales and Marketing• Market, marketing and branding• Internal and external sales• Internet and social media• Tour Operator contracts

Engineering• Production and supply of water

and electricity• Installation, repair and

maintenance of machinery and equipment

• Reactive and proactive repair and maintenance

SPA• Various types of massages and

wellness treatment• Swedish, Thai, Yoga, Ayurveda• Salon services – beauty

treatments

Dive Centre• Recreational SCUBA diving• Reef ecology• Marine biology

Personalization and Customization

The Future

http://www.deep-ocean-technology.com/home/projects/underwater_hotel.html

http://www.new

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http://www.maldivestoday.com/2011/01/25/the-%E2%80%98island-of-blondes%E2%80%99-in-maldives-to-be-shaped-like-mega-high-heeled-shoe/