The hitchhikers journey trough the leadership and communication galaxy

THE HITCHHIKERS ' GUIDE

THROUGH  THE LEADERSHIP &

COMMUNICATION  GALAXY

P R A C T I C A L D O ' S & D O N T ' S

Steliana Moraru, Mozaic Works

H E L L O

SERVANT LEADERSH IP

manage for results ---> design an environment that creates results

replace self-interest ---> service to others

focus on strengths 

more listening, less talking

empathy 

community

Common Goal/

Task

IndividualTeam

Action Centered Leadership

Common goal 

100%

10 PEOPLE , 4 COUNTRIES

6 MONTHS ,   1 TEAM

F I R S T 6 M O N T H S

100%

N E X T 3 Y E A R S

W O R K E D A S

I N D I V I D U A L S

W O R K E D A S A T E A M

√ Think in tasks

√ Get stuck in using the same

patterns & ideas 

√ Be afraid to fail / Be afraid to assume

the leadership role

√ Add too many goals

√ Forget to always add the next step

D O ' S

D O N T ' S

√ What do you want to achieve? Why?

√ Everything has to be measurable,

achievable & realistic

√ Have a timeline

√ Make everything clear 

√ Use OKRs 

√ Have system that helps to keep the

work process going

The individual

"Philanthropists should find innovations that

release the energies of the people. Individuals

don't want to be taken care of - they need to be

given a chance to fulfill their own potential. Too

many projects create a dependence that helps no

one in the long run."

Jaqueline Novogratz

√  Push ("hand in your back")

√ Praise for heroic crisis

management skills – rescuing

projects on the brink of failure, or

getting a delayed product to a client

just in time

√ A body at rest tends to stay at rest

D O ' S

D O N T ' S

√ Pull

√ Foster the ability to recognize problems

√ Cultivate the feeling of "courage" &

discomfort

√ Help people to become gritty (interest,

deliberate practice, goals with purpose &

hope to become better)

The team

T H E E M A I L D E F I C I E N C Y  

√  Use the same type of format /

language in every circumstance & in

every situation 

√ Monopolize the conversation

√ Don't react / Bring in your ego 

√ Assume everyone knows what you

are talking about 

√ Shy away from learning crisis

communication

D O ' S

D O N T ' S

√ Clear communication

(e.g Communicate the audience you are

targeting, the distinct problem you are

solving, and the unique solution by

which you’ll win the market)

√ Always tell the truth in a diplomatic

way

√ Shared services - bring together people

from your marketing dep. with the

people from your dev & product

HITCHHIKER 'S TAKEAWAYS  

Each day is an opportunity

Good communication skills are making a real difference

It takes a village   

Foster a gritty personality 

Deliberate practice 

DEAD POET 'S SOCIETY  

OH CAPTAIN , MY CAPTAIN

T H A N K Y O U !

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