The Good, the Bad and the Ugly of Conversational Interfaces

The Good, The Bad &The Ugly of Conversational User Interfaces

@andybudd

Science Fiction has the power to imagine future worlds and make people comfortable with yet-to-be created technologies.

(Chat)Bot Interfaces

News and Weather bots

Travel

Healthcare

Banking

Insurance

Conversational Commerce

Markets are Conversations

Payment

Users benefit from improved convenience and efficiency (and not having to learn a brand new interface).

Messaging platforms hope to solve the discoverability problem though social discoverability.

Companies benefit by going to where their customers are, rather than trying to convince customers to come to them.

Messaging overtakes social

You could argue that bots are the result of bad mobile UX.

Bots also help solve the app install problem.

Bots are the new appsand messaging platforms are the new operating systems.

Some are calling them The Third Runtime.

Voice UIs &Intelligent Agents

Notifications & Gofers Coaches & Guides

Shopping Apps Assistants & Concierges Friends & Companions

Conversational Interface Design

The best bot designers are great writers.

The future of UI design is language.

Dumb Robots vs.

Artificial Intelligence

> What style of coffee do you want?

> What size do you want?

> What milk do you want?

> Anything else?

Id like a latte