Streams Start The Future of Banking & Financial Services DAY 1 – AGENDA Thursday 10 November 2016 Hilton Sydney #SYDBanking 8:30 Registration & Networking 9:10 Chairperson’s Opening Remarks – Brad Howarth, Finance & Technology Journalist 9:20 Embracing Disruption and Servicing the Customer Of Tomorrow Catriona Noble MD Retail Distribution ANZ 9:40 Millennials, Mobiles and Money — The Forces Reinventing Financial Services Rocky Scopelliti Global Industry Executive - Banking, Finance & Insurance Telstra 10:10 Technology Leaders Panel Andrew Wildblood Executive Director, Premier Services Group Telstra Business Alexis Rouch IT Director, AMP Capital & Advice, Banking & Corporate Super AMP David Gillespie CIO TAL Andrew Hopkins GM – Strategy, Architecture & IT Performance Management QBE Insurance Peter Boni Head of Software Architecture Bankwest Peter Mycock GM – JAPAC Performance Horizon 10:40 Morning Tea & Networking 11:10 Platform Innovation — Driving Continuous Delivery David Boyle CIO NAB 11:30 Phil Gomm Industry Practice Leader – Financial Services Capgemini 11:50 Leading Digital Transformation Pete Steel Executive GM, Digital Commonwealth Bank 12:10 Voice Biometrics — Improving Customer Security and Experience Rebecca Jenkins Managing Director, Contact Center Experience Charles Schwab (USA) 12:30 Networking Lunch Fintech Disruption — A Threat or an Opportunity? Australasia Launch - Capgemini World Fintech Report 2017 STREAM 1 BLOCKCHAIN & VIRTUAL CURRENCY 1:30 Chairperson Welcome Felicity Anne Turner - Azure Platform Solution Specialist | Microsoft 1:35 Implementing a Distributed Ledger Cliff Richards, GM – Equity Post Trade Services, Australian Securities Exchange 1:55 The Global Explosion in Digital Payments — Blockchain, Virtual Currency and eCommerce Ravi Pochiraju, Senior VP — Growth Markets, ACI Worldwide 2:15 Getting Real Value from Blockchain Mike Baldwin, Head of Transactional Solutions, Global Transactional Solutions & Customer Experience, Westpac Institutional Bank 2:35 Afternoon Tea & Networking 3:05 Panel Discussion: Unleashing the Power of Blockchain in Financial Services Dr Stefan Hajkowicz, Senior Principal Scientist - Strategy & Foresight, Data61, CSIRO Ricardo Correia, MD - APAC Products & Lab, R3 CEV Ingrid Groer, Executive Director, Investment Research, Goldman Sachs Gavin McCairns, Deputy CEO Corporate, AUSTRAC Dr Leila Fourie, CEO, APCA 3:40 Blockchain 2025 — Exploring What is on the Horizon Dr Stefan Hajkowicz, Senior Principal Scientist - Strategy & Foresight, Data61, CSIRO 4:05 The Adoption of Blockchain at Deutsche — Smart Contracts and Distributed Ledger Technologies Roberto Mancone, Managing Director, Global Head Disruptive Technologies and Solutions, Deutsche Bank AG (Germany) STREAM 2 DIGITAL CX 1:30 Chairperson Welcome Brad Howarth - Finance & Technology Journalist 1:35 Designing a Humanised Digital Strategy Michael Weeding, Digital Director, AMP 1:55 End to End Customer Experience in the Digital Era — Challenges and Opportunities for Banks Dorus van den Biezenbos, Director, Financial Services, EY 2:15 On-Stage Interview: Digital Customer Journey of Redballoon Nick Baker, CEO, RedBalloon 2:35 Afternoon Tea & Networking 3:05 Digital Leaders Panel John Arnott, Executive Director, Customers, ING Direct Kaisu Christie, Head of Digital & Innovation I Digital Transformation I Innovation, Bank of Queensland Sam McCready,GM, Customer Transformation, Bankwest Kristina Curtis, Director, Digital & Analytics, BT Financial Group Jennie Bewes, Principal Consultant, Experience Design & Innovation 3:35 Creating Better Life Experiences through Radical Customer Experience Improvement Craig Broadbent, GM, Managed Content Services, Konica Minolta 3:55 Injecting Agility and Efficiency into ‘Old’ Processes Manu Tandon, Senior Manager, Group Employee Benefits, Life & Health, Aviva (Singapore) 4:15 Mind the Gap – Data and Humans Vimpi Juneja, Group Executive, Product & Strategy, Bank of Queensland STREAM 3 FINTECH INNOVATION 1:30 Chairperson Welcome Dr Catriona Wallace - Founder & CEO | Flamingo 1:35 Navigating the Evolving Fintech Regulatory Landscape Professor Ken Davis, Professor of Finance, University of Melbourne (Panel Member of Murray’s Financial System Inquiry) 1:55 2:05 The Future of CRM — Cloud-Based Intelligent Customer Interface Dr Catriona Wallace, Founder & CEO, Flamingo Technology Partner Presentation 2:15 The Success Story of Australia’s First Online-Only Department Store Paul Greenberg, Co-Founder, DealsDirect.com.au 2:35 Afternoon Tea & Networking 3:05 Fintech Asia – Capitalising on Regional Opportunities Craig Dunn, Chairman, Stone & Chalk Chris Kirk, Hub Manager, Stone & Chalk 3:35 Bringing Data to Life — Protecting the Lifestyle of Australians Atul Sood, GM of Architecture , TAL 3:45 Accelerating Software Delivery with Gamification and Testing Ash Conway, CEO & Founder, Bugwolf 3:55 4:00 Preventing Mobile Piracy and Cybercrime Toby Ellis, Commercial Director, Lakeba Group (Quixxi) Data Exchange – Managing Risk and Reward in the Banking Sector Steve Millward, Commercial Director, Data Republic 4:15 Fostering a Culture of Innovation — A Google Perspective Renee Gamble, Country Manager, Google for Work, Google ANZ 4:35 Close of Day 1 & Networking Drinks