The Fundamental Role of Technology in Transforming the NHS

THE FUNDAMENTAL ROLE OF TECHNOLOGY IN TRANSFORMING THE NHS Tracey GraingerHead of Digital Primary Care Strategy, NHS England

Digital Primary Care• Improving access for patients and citizens• Reducing bureaucracy across General Practice

Child Health Digital Strategy• Single view of a child's record

Egbot

Primary Care

Ageing population

Increasingly complex patient diagnoses

Slower than required growth in numbers of healthcare professionals

Variations in outcomes

Changing user expectations

Child Health

Fragmented children's health records

Changing commissioning landscape

Access to patient data at the point of care

Interoperability to allow data sharing between health and care professionals

Patient empowerment through the use of endorsed apps and other digital tools

75% 38% 50%

Go online for health information

Use NHS Choices to aid decision making

Use the internet for self-diagnosis

97% of practices offer patients online access to their Summary Care Record

AND 5% to their Detailed Care Record

Over 6.6m people are registered for one or more of these services.

Online Appointment Booking

98.7% of practices offering

8.5 million patients signed up

12% of all appointments are available online

Online Repeat Prescriptions

97.4% of practices offering

8.3 million patients signed up

4% of all repeat prescriptions requested online

Online Access to Records

6% of appointments could have been dealt with by practice staff other than the GP

4% of patients could have avoided contact with the practice if self-care support had been available

£29 per patient savings could have been achieved from reduction in telephone calls, appointments and administration

Patient records

Practice infrastructure

Consultation access

Online appointment booking

Online repeat prescriptions

Pre-referral diagnosis

Telehealth, telecare and health living apps

Prime Minister’s GP Access Fund – Seven Digital Capabilities

GP appointment triage system 45% of patients are happy to seek help online

More convenient access to services improves patient satisfactions

1.9m patients consulted primarily by telephone - Birmingham GPs increased capacity

65% patients remotely managed

eConsultation effective for MDTs or in care home settings

Wakefield Scheme – 6 GP Practices using webchat facilities

Extended hours generated 400,000 additional appointments

Primary care at scale

Interoperability through standards and

open interfaces

Information governance, patient consent,

identity verification and cybersecurity

Patient empowerment

Paper-free at the point of care

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