The firstbanker Q1 2017a - FBNHoldings · work within and outside the Bank and also encouraging them to be bold for change in line with this year’s theme “Be Bold for Change.”

MARCHFORWOMEN

Top 10 African Bank BrandsStandard Bank (South Africa)

ABSA (South Africa)

First National Bank (South Africa)

Investec (South Africa)

Nedbank (South Africa)

$1,512

$1,335

$1,160

$1,004

$934

10

FirstBank is Nigeria’s No. 1bank brand for the sixth year, says Brand Finance

14

FirstBank made a strong statement at the 2017Social Media Week, Lagos.

The FirstBankerQ U A R T E R 1 , 2 0 1 7

03

March for Women: FirstBank celebrated the International Women’s Day 2017 March 8

20

Email Etiquette: Your email says a lot about you so watch what you send.

08

Introducing FirstLounge,Nigeria’s first landside lounge.

FirstWord

The FirstBanker 02

arch 8 was the MInternational Women's Day. What better way

to celebrate it than to showcase the ladies whose talents, perseverance, and timeless wisdom have contributed to FirstBank? Today we celebrate our women – Bold, Confident and God's most beautiful creation. At FirstBank, we appreciate our women for they are our mothers, sisters, wives, friends and colleagues. They are goal-getters, multi-taskers, builders, team players, but most importantly, the ones who bear, rear and nurture the life of all. We recognise women as unique and pledge to continue our support for women-led SMEs,

DEAR FIRSTBANKERS,women-development summits, and other empowerment programmes for staff and customers alike. From all of us here at FirstBank, we say Thank you - for all you give, for all you do and for how well you do them. We appreciate you. Happy International Women's Day! #FirstWoman #BeBoldForChange.

ADESOLA ADEDUNTAN, FCAManaging Director/CEOFirst Bank of Nigeria Ltd & Subsidiaries

Inside FirstBank

The FirstBanker 03

MARCH FOR WOMEN

March 8, is celebrated worldwide as the International Women’s Day. In sync with the IWD 2017 theme,“Be Bold for Change,” FirstBank’s 2017 celebrations

is highlighted specially with its recently-launched women

empowerment product, FirstGem.

CLICK HERE

irstBank marked the 2017 FInternational Women's Day with activities that celebrated women for

their numerous contributions to the Bank and Nigeria. Ibukun Awosika, FirstBank’s Chairman, flagged it off with a message to the Bank’s female staff, urging courage in the face of challenges. At 35 Marina, Dr. Adesola Adeduntan, FirstBank’s Managing Director did a floor walk, commending the female staff for their great work within and outside the Bank and also

encouraging them to be bold for change in line with this year’s theme “Be Bold for Change.” Mrs. Awosika later visited three departments of the Bank as well as the FirstBank Branch at the Elephant House, 214, Broad Street. She lauded the female staff for their great work. The Bank's Directors as well as Group Executives were at different branches within the country celebrating the women and charging them to be bold for change.

CLICK HERE FOR MORE

FirstWord

The FirstBanker 02

arch 8 was the MInternational Women's Day. What better way

to celebrate it than to showcase the ladies whose talents, perseverance, and timeless wisdom have contributed to FirstBank? Today we celebrate our women – Bold, Confident and God's most beautiful creation. At FirstBank, we appreciate our women for they are our mothers, sisters, wives, friends and colleagues. They are goal-getters, multi-taskers, builders, team players, but most importantly, the ones who bear, rear and nurture the life of all. We recognise women as unique and pledge to continue our support for women-led SMEs,

DEAR FIRSTBANKERS,women-development summits, and other empowerment programmes for staff and customers alike. From all of us here at FirstBank, we say Thank you - for all you give, for all you do and for how well you do them. We appreciate you. Happy International Women's Day! #FirstWoman #BeBoldForChange.

ADESOLA ADEDUNTAN, FCAManaging Director/CEOFirst Bank of Nigeria Ltd & Subsidiaries

Inside FirstBank

The FirstBanker 03

MARCH FOR WOMEN

March 8, is celebrated worldwide as the International Women’s Day. In sync with the IWD 2017 theme,“Be Bold for Change,” FirstBank’s 2017 celebrations

is highlighted specially with its recently-launched women

empowerment product, FirstGem.

CLICK HERE

irstBank marked the 2017 FInternational Women's Day with activities that celebrated women for

their numerous contributions to the Bank and Nigeria. Ibukun Awosika, FirstBank’s Chairman, flagged it off with a message to the Bank’s female staff, urging courage in the face of challenges. At 35 Marina, Dr. Adesola Adeduntan, FirstBank’s Managing Director did a floor walk, commending the female staff for their great work within and outside the Bank and also

encouraging them to be bold for change in line with this year’s theme “Be Bold for Change.” Mrs. Awosika later visited three departments of the Bank as well as the FirstBank Branch at the Elephant House, 214, Broad Street. She lauded the female staff for their great work. The Bank's Directors as well as Group Executives were at different branches within the country celebrating the women and charging them to be bold for change.

CLICK HERE FOR MORE

http://edition.cnn.com/2017/03/08/world/international-womens-day-infographic-trnd/

Inside FirstBank

The FirstBanker 04

Inside FirstBank

#BeBoldforChange#IWD2017

n 2015, I volunteered to teach Financial Literacy Iunder the umbrella of FirstBank and Junior Achievement Nigeria (JAN) Partnership. I interacted

with the students and I knew that their IQ level was not impressive. Being a product of a public school, I knew the ball had dropped. I became restless. In December 2016, I visited Ifako Junior High, Gbagada Lagos and decided to volunteer my service (which includes teaching English Language,Mathematics as well as running mentorship programmes) to the school. I knew I couldn't do it alone so I enlisted the help of my husband. It was a welcome idea as the Vice Principal (Academics) said the children who wrote JSCE the previous session failed woefully. On our first day, the class was overflowing with new and old JSS3 students. My work schedule in FirstBank is very flexible so on my off days and the Saturdays I am available to teach and mentor the children. It has been a tedious journey but we have a goal to revamp the public schools which includes a process of unlearning and relearning for the children and I. It will take a while but it is totally worth it.

“I KNEW THE BALL HAD DROPPED”

Inside FirstBank

ARINOLA BOLATITO

TOGUNFIRSTCONTACT

The FirstBanker 05

http://edition.cnn.com/2017/03/08/world/international-womens-day-infographic-trnd/

Inside FirstBank

The FirstBanker 04

Inside FirstBank


n 2015, I volunteered to teach Financial Literacy Iunder the umbrella of FirstBank and Junior Achievement Nigeria (JAN) Partnership. I interacted

with the students and I knew that their IQ level was not impressive. Being a product of a public school, I knew the ball had dropped. I became restless. In December 2016, I visited Ifako Junior High, Gbagada Lagos and decided to volunteer my service (which includes teaching English Language,Mathematics as well as running mentorship programmes) to the school. I knew I couldn't do it alone so I enlisted the help of my husband. It was a welcome idea as the Vice Principal (Academics) said the children who wrote JSCE the previous session failed woefully. On our first day, the class was overflowing with new and old JSS3 students. My work schedule in FirstBank is very flexible so on my off days and the Saturdays I am available to teach and mentor the children. It has been a tedious journey but we have a goal to revamp the public schools which includes a process of unlearning and relearning for the children and I. It will take a while but it is totally worth it.

“I KNEW THE BALL HAD DROPPED”

Inside FirstBank

ARINOLA BOLATITO

TOGUNFIRSTCONTACT

The FirstBanker 05


y nomination for a bold woman goes to MSafiya Stephanie Musa for her relentless efforts in reaching out to the less privileged

wherever she finds herself. Safiya is the Business Manager, Abu Dhabi Representative Office. Draw her attention to a sick person who doesn't have money for medication, she would investigate to be sure it is not a fraud and then take it upon herself to start mobilizing for assistance for the patient without knowing him/her and irrespective of the sick person's religion, ethnicity or region! Recently, she mobilised a team of medical doctors to conduct a free medical outreach in an Internally Displaced Persons (IDP) camp in Maiduguri, Borno state where hundreds of IDPs benefitted from her benevolent gestures. This is despite the risk involved in visiting a volatile place as an IDP camp in the epicenter of insurgency plagued Maiduguri. So, because of this and many more humanitarian gestures, I nominate her to be my bold woman.

Text and nomination by: Abubakar Mohammed AliyuSN027140

RELENTLESS SAFIYA

SAFIYASTEPHANIE

MUSABM, ABU DHABI REP OFFICE


ith the passion and tenacity to reach out to Wunderprivileged widows in Nigeria, as well as their disadvantaged children, Chinwe Bode-Akinwande (CBA)

established a foundation called CBA Foundation. CBA Foundation works in partnership with organisations so widows can live free of stigma and discrimination, with dignity, rights and economic independence, and have a voice in decisions that affect their lives in the household and the public sphere. From 2015 to date, CBA’s achievements include:

Ÿ Women empowerment/capacity building: More than 3,500 widows reached

Ÿ Health intervention: More than 587 underprivileged widows administered to

Ÿ Nutrition: Distributed food items to more than 1,300 underprivileged widows

Ÿ Quality basic education: 26 children reinstated in schoolŸ Self-employment scheme: 35 widows financially empowered

to start a business of their own Ÿ Walk4Hope: Annual charity walk event to raise funds for CBA’s

five-point agenda. Proceeds go directly to support programmes that benefit the underprivileged widows and their children.

Ÿ #CareIsAction campaign was launched in recognition of the fact that care without action is no care!

CBA commemorates International Widows' Day every June 23 with an outreach. We plan to run a radio advocacy programme. Currently, it has produced two videos in support of its campaign.

CHINWEBODE-

AKINWANDE

HEAD, BRANDQUALITY ASSURANCE

A PASSION FOR WIDOWSAND CHILDREN

Inside FirstBank

The FirstBanker 06

Inside FirstBankInside FirstBank

The FirstBanker 07


y nomination for a bold woman goes to MSafiya Stephanie Musa for her relentless efforts in reaching out to the less privileged

wherever she finds herself. Safiya is the Business Manager, Abu Dhabi Representative Office. Draw her attention to a sick person who doesn't have money for medication, she would investigate to be sure it is not a fraud and then take it upon herself to start mobilizing for assistance for the patient without knowing him/her and irrespective of the sick person's religion, ethnicity or region! Recently, she mobilised a team of medical doctors to conduct a free medical outreach in an Internally Displaced Persons (IDP) camp in Maiduguri, Borno state where hundreds of IDPs benefitted from her benevolent gestures. This is despite the risk involved in visiting a volatile place as an IDP camp in the epicenter of insurgency plagued Maiduguri. So, because of this and many more humanitarian gestures, I nominate her to be my bold woman.

Text and nomination by: Abubakar Mohammed AliyuSN027140

RELENTLESS SAFIYA

SAFIYASTEPHANIE

MUSABM, ABU DHABI REP OFFICE


ith the passion and tenacity to reach out to Wunderprivileged widows in Nigeria, as well as their disadvantaged children, Chinwe Bode-Akinwande (CBA)

established a foundation called CBA Foundation. CBA Foundation works in partnership with organisations so widows can live free of stigma and discrimination, with dignity, rights and economic independence, and have a voice in decisions that affect their lives in the household and the public sphere. From 2015 to date, CBA’s achievements include:

Ÿ Women empowerment/capacity building: More than 3,500 widows reached

Ÿ Health intervention: More than 587 underprivileged widows administered to

Ÿ Nutrition: Distributed food items to more than 1,300 underprivileged widows

Ÿ Quality basic education: 26 children reinstated in schoolŸ Self-employment scheme: 35 widows financially empowered

to start a business of their own Ÿ Walk4Hope: Annual charity walk event to raise funds for CBA’s

five-point agenda. Proceeds go directly to support programmes that benefit the underprivileged widows and their children.

Ÿ #CareIsAction campaign was launched in recognition of the fact that care without action is no care!

CBA commemorates International Widows' Day every June 23 with an outreach. We plan to run a radio advocacy programme. Currently, it has produced two videos in support of its campaign.

CHINWEBODE-

AKINWANDE

HEAD, BRANDQUALITY ASSURANCE

A PASSION FOR WIDOWSAND CHILDREN

Inside FirstBank

The FirstBanker 06

Inside FirstBankInside FirstBank

The FirstBanker 07

INTRODUCING

FIRSTLOUNGESpread the word; FirstLounge is now open

irstLounge, Nigeria’s first landside Flounge, launched February 23, 2017 is FirstBank’s signature

contribution to air travel comfort and convenience. Located on the landside (pre-security) of the Murtala Muhammed International Airport, Lagos, FirstLounge offers air travellers access to FirstBank’s innovative products, intelligent and engaging services, banking convenience and comfort.

Available features include:Ÿ Wi-FiŸ Interactive media devicesŸ Seating/dining area for 50 peopleŸ A barŸ A kiddies section with interactive

gamesŸ TabletsŸ A relaxation area with pod chairsŸ HologramŸ A work section for people who want a

secluded area to work on their laptopsŸ A luggage roomŸ ATMŸ Beacon technology

FirstLounge is purpose-built and will cater for the needs of: Ÿ Business travellers who need a place

to work/handover work to their PAs before going through security

Ÿ Leisure travellers travelling with children/family who need a place to sit while someone handles checking-in or a place to relax and eat before they go

through securityŸ Parents of children who live abroad

who require a place to relax and bond before their wards go through security

Ÿ Expatriates en route international destinations who have arrived on earlier local flights and need a place to wait before the airlines open for check.

Inside FirstBank Inside FirstBank

The FirstBanker 09The FirstBanker 08

INTRODUCING

FIRSTLOUNGESpread the word; FirstLounge is now open

irstLounge, Nigeria’s first landside Flounge, launched February 23, 2017 is FirstBank’s signature

contribution to air travel comfort and convenience. Located on the landside (pre-security) of the Murtala Muhammed International Airport, Lagos, FirstLounge offers air travellers access to FirstBank’s innovative products, intelligent and engaging services, banking convenience and comfort.

Available features include:Ÿ Wi-FiŸ Interactive media devicesŸ Seating/dining area for 50 peopleŸ A barŸ A kiddies section with interactive

gamesŸ TabletsŸ A relaxation area with pod chairsŸ HologramŸ A work section for people who want a

secluded area to work on their laptopsŸ A luggage roomŸ ATMŸ Beacon technology

FirstLounge is purpose-built and will cater for the needs of: Ÿ Business travellers who need a place

to work/handover work to their PAs before going through security

Ÿ Leisure travellers travelling with children/family who need a place to sit while someone handles checking-in or a place to relax and eat before they go

through securityŸ Parents of children who live abroad

who require a place to relax and bond before their wards go through security

Ÿ Expatriates en route international destinations who have arrived on earlier local flights and need a place to wait before the airlines open for check.

Inside FirstBank Inside FirstBank

The FirstBanker 09The FirstBanker 08

or the sixth straight year, FirstBank Fhas been named the number one banking brand in Nigeria. In Brand

Finance Top 500 Banking Brands, FirstBank leads four other Nigerian banks and is Africa’s 10th most valuable bank. Globally, FirstBank is ranked 357, above four other Nigerian banks - Guaranty Trust, Zenith, Access and UBA - named to the top 500. David Haigh, Chief Executive of Brand Finance, said a bank’s brand value is the amount a third party will need to pay to use the brand name.

AGAIN, FIRSTBANK IS NIGERIA’S No.1 BANK BRAND


ABSA (South Africa)




CIB (Egypt)

Capitec Bank (South Africa)

National Bank of Egypt)

Attijariwafa Bank (Morocco)

FirstBank (Nigeria)

$1,512

$1,335

$1,160

$1,004

$934

$449

$367

$349

$323

$301

47,832

41,618

41,377

33,737

31,250

30,273

28,511

27,674

20,688

15,929

ICBC, China

Wells Fargo, USA

China Construction Bank

Chase, USA

Bank of China, China

Bank of America, USA

Agric Bank of China, China

Citi, USA

HSBC, UK

Santander, Spain

The 10 Most Valuable Banking Brands(Global)

We have, over the last six years, consistently clinched this award, beating every other Nigerian bank to retain this position. This international endorsement is proof that we are doing things right. In the past six years, we have not only been the consistent winner of this award, but the only Nigerian bank in the top 10 banking brands in Africa. FirstBank led four other Nigerian banks by a whopping $43m in brand value in the global ranking.

irstBank has won the “Best Private FBank – Nigeria 2017” award following an entry in the Global

Finance World Best Private Banks Awards. The award was presented to Mr Idowu Thompson, Head, Private Banking at an award dinner the Harvard Club, New York on February 7, 2017. FirstBank has consistently won the Global Finance Best Bank awards and other awards in the past 12 years. FirstBank Private Banking was established in October 2010 and commenced business in April 2011. Its objective is to better serve the needs of High Net worth (HNI) and Ultra High Net worth (UHN) individuals. It is an acknowledgement of the uniqueness of clients having more complex financial needs and requiring more personalised service, expertise and scalable solutions. With more than 30 full time employees, FirstBank Private Banking operates from three hubs in Lagos, Abuja and Port Harcourt.

BEST PRIVATE BANK IN NIGERIA 2017

Recognition

The FirstBanker 10

Recognition

The FirstBanker 11

or the sixth straight year, FirstBank Fhas been named the number one banking brand in Nigeria. In Brand

Finance Top 500 Banking Brands, FirstBank leads four other Nigerian banks and is Africa’s 10th most valuable bank. Globally, FirstBank is ranked 357, above four other Nigerian banks - Guaranty Trust, Zenith, Access and UBA - named to the top 500. David Haigh, Chief Executive of Brand Finance, said a bank’s brand value is the amount a third party will need to pay to use the brand name.

AGAIN, FIRSTBANK IS NIGERIA’S No.1 BANK BRAND


ABSA (South Africa)




CIB (Egypt)

Capitec Bank (South Africa)

National Bank of Egypt)

Attijariwafa Bank (Morocco)

FirstBank (Nigeria)

$1,512

$1,335

$1,160

$1,004

$934

$449

$367

$349

$323

$301

47,832

41,618

41,377

33,737

31,250

30,273

28,511

27,674

20,688

15,929

ICBC, China

Wells Fargo, USA

China Construction Bank

Chase, USA

Bank of China, China

Bank of America, USA

Agric Bank of China, China

Citi, USA

HSBC, UK

Santander, Spain

The 10 Most Valuable Banking Brands(Global)

We have, over the last six years, consistently clinched this award, beating every other Nigerian bank to retain this position. This international endorsement is proof that we are doing things right. In the past six years, we have not only been the consistent winner of this award, but the only Nigerian bank in the top 10 banking brands in Africa. FirstBank led four other Nigerian banks by a whopping $43m in brand value in the global ranking.

irstBank has won the “Best Private FBank – Nigeria 2017” award following an entry in the Global

Finance World Best Private Banks Awards. The award was presented to Mr Idowu Thompson, Head, Private Banking at an award dinner the Harvard Club, New York on February 7, 2017. FirstBank has consistently won the Global Finance Best Bank awards and other awards in the past 12 years. FirstBank Private Banking was established in October 2010 and commenced business in April 2011. Its objective is to better serve the needs of High Net worth (HNI) and Ultra High Net worth (UHN) individuals. It is an acknowledgement of the uniqueness of clients having more complex financial needs and requiring more personalised service, expertise and scalable solutions. With more than 30 full time employees, FirstBank Private Banking operates from three hubs in Lagos, Abuja and Port Harcourt.

BEST PRIVATE BANK IN NIGERIA 2017

Recognition

The FirstBanker 10

Recognition

The FirstBanker 11

REMEMBERING OUR FALLEN HEROS

For love of country they accepted death.

James A. Garfieldhe Armed Forces Remembrance Day is Tan annual event celebrated on January 15 to honour members of the Nigerian

Armed Forces who fought in the first and second World Wars, and those who served or are still serving in various peace support operations worldwide as well as those who fought in the Nigerian civil war. It was formerly celebrated on November 11 to coincide with the Remembrance Day for the World War II veterans in the British Commonwealth but changed to January 15 to commemorate the end of the Nigerian Civil War. FirstBank’s was a week-long celebration of our fallen heroes from January 9 - 13. As in the previous year, the Bank supported the event by encouraging staff to buy and wear the Armed Forces Remembrance Day Emblem as a symbol of honour and respect to Nigerian soldiers who died in battles to keep our territories safe and bring peace to other parts of the world. Proceeds from the sale of emblems have been donated to the Fallen Heroes Project of the Nigerian Armed Forces. Throughout the week, FirstBankers proudly adorned themselves with the remembrance emblem and offered their salute to our very courageous armed forces personnel.

The FirstBanker 12 The FirstBanker 13

REMEMBERING OUR FALLEN HEROS

For love of country they accepted death.

James A. Garfieldhe Armed Forces Remembrance Day is Tan annual event celebrated on January 15 to honour members of the Nigerian

Armed Forces who fought in the first and second World Wars, and those who served or are still serving in various peace support operations worldwide as well as those who fought in the Nigerian civil war. It was formerly celebrated on November 11 to coincide with the Remembrance Day for the World War II veterans in the British Commonwealth but changed to January 15 to commemorate the end of the Nigerian Civil War. FirstBank’s was a week-long celebration of our fallen heroes from January 9 - 13. As in the previous year, the Bank supported the event by encouraging staff to buy and wear the Armed Forces Remembrance Day Emblem as a symbol of honour and respect to Nigerian soldiers who died in battles to keep our territories safe and bring peace to other parts of the world. Proceeds from the sale of emblems have been donated to the Fallen Heroes Project of the Nigerian Armed Forces. Throughout the week, FirstBankers proudly adorned themselves with the remembrance emblem and offered their salute to our very courageous armed forces personnel.


#FirstBank@SMWLagos2017irstBank was at the 2017 Social FMedia Week Lagos which held at the Landmark Events Centre from Monday,

February 27, 2017 - Friday, March 3, 2017. The theme of the week-long conference was “The [new] Language of Technology: The Future of Communication in Africa.” It explored how technology was creating a

“new language” and ways of communicating and what these meant for the future of communication in Africa. The Bank's participation allowed existing and potential customers to experience bespoke and accessible digital banking offerings as they network with Africa's most hyper-connected and influential

professionals. Highlights of the week included presentation by Chris Cox, Chief Product Officer at Facebook who spoke on the possibilities that virtual reality presents for industries across the world and a product demo by students of Caro Favored Secondary School, Ajegunle, who are also members of Junior Achievement Nigeria (JAN). The students who recently participated and won a regional competition on company programme in Zimbabwe courtesy of FirstBank, presented their innovative digital product on Stage 15. FirstBank has over the years led an innovative drive in financial technology and has also been an exponent of lifestyle banking. Folasade Femi-Lawal, Head, Digital Banking, was on ground to engage with potential partners in the digital sphere and ensure that our digital geeks were available to sign up existing and potential customers on FirstMobile & USSD Banking.

The FirstBanker 14

Inside FirstBank

The FirstBanker 15

#FirstBank@SMWLagos2017irstBank was at the 2017 Social FMedia Week Lagos which held at the Landmark Events Centre from Monday,

February 27, 2017 - Friday, March 3, 2017. The theme of the week-long conference was “The [new] Language of Technology: The Future of Communication in Africa.” It explored how technology was creating a

“new language” and ways of communicating and what these meant for the future of communication in Africa. The Bank's participation allowed existing and potential customers to experience bespoke and accessible digital banking offerings as they network with Africa's most hyper-connected and influential

professionals. Highlights of the week included presentation by Chris Cox, Chief Product Officer at Facebook who spoke on the possibilities that virtual reality presents for industries across the world and a product demo by students of Caro Favored Secondary School, Ajegunle, who are also members of Junior Achievement Nigeria (JAN). The students who recently participated and won a regional competition on company programme in Zimbabwe courtesy of FirstBank, presented their innovative digital product on Stage 15. FirstBank has over the years led an innovative drive in financial technology and has also been an exponent of lifestyle banking. Folasade Femi-Lawal, Head, Digital Banking, was on ground to engage with potential partners in the digital sphere and ensure that our digital geeks were available to sign up existing and potential customers on FirstMobile & USSD Banking.

The FirstBanker 14

Inside FirstBank

The FirstBanker 15

FBNation

BNBank Ghana is updating Fcustomer information in efforts to improve customer

service delivery and meet due diligence and KYC requirements on the Bank’s customers.

Customers were required to visit any of the Bank's branches to have their information updated with a valid ID. Alternatively, customers were advised to visit the Bank's website www.fbnbankghana.com, download the customer information update forms for individuals or entities, fill them and return the completed forms either by mail to [email protected] or physically to any of the Bank's branches.

Awareness of the customer information update exercise was created among staff and customers through an SMS blast, personalized letters to customers, e-flyers, ATM screen display and radio announcements.

Some customers not only updated their information with the Bank, they also signed up for the eStatement service, enrolled for online banking or signed up for MasterCard.

GHANA

FBNBANK GHANA HONOURSLONG SERVING STAFF

BNBank Ghana has honoured F36 staff members of the Bank in appreciation of their

outstanding dedication and long service to the Bank. The award winners, drawn from various departments/units of the Bank received their long service award items at the Bank's end-of-year staff party held in their honour in Accra in December last year. The staff were awarded on account

of the number of years of service they had dedicated to the bank. Staff that had worked for 10 to 15 years received personalized certificates, LED television sets and double door refrigerators in appreciation of their long, dedicated service to the bank. The Bank's MD/CEO presented two staff that had worked for 20 years with personalized plaques and LED television sets. All of the long serving staff of the bank also received cash rewards for their loyal service to the bank. Staff and branches that delivered

first class service and a better experience to customers during the bank's first mystery shopping exercise were also recognized and rewarded with plaques for coming out tops.

CUSTOMERINFORMATION UPDATE

26 graduate trainees that successfully passed an aptitude test, interviews as well as a six-week training session have been formally inducted as staff of FBNBank Ghana Limited. The trainees, who were selected from various tertiary institutions across the country have been assigned to various departments, units and branches of the Bank.

INDUCTION TRAINING

FBNation

“I MISS MY

FRIENDS”Ramon Olayiwola, Head, Financial Control Department, spent six months in DR Congo (August 2015 – February 2016) as Chief Financial Officer, CFO, and shares his experience

We understand you spent six months at the FBNBank DRC. Could you please share your experience with us?I got to FBNBank DRC at the time of the Finnacle project, so there were so many people I knew that were working there at the time. As a result, I felt very much at home. The first month however was not very easy for me, as it was my first time to be away from my family. I had to call them every night.

How many weeks did it take you to start marking friends? Because of my kind of person, I made friends almost immediately. In fact, some Nigerians were wondering how I could blend so quickly and easily with the indigenes in spite of the language barrier.

So do you speak French; or how did you communicate with them? I don't. There are some who understood Basic English, coupled with the fact that we had an official interpreter. Apart from that, I didn't lord it over them; I recognized the fact that they were indigenes and took them for who they are.

I did not relate with the staff as a boss. In fact, I was one of the first foreigners (Nigerians working in FBNBank) to be taken to their resort centre. When my wife visited from Nigeria, they took us out to see several places.

Click here to read the full interview


FBNation

BNBank Ghana is updating Fcustomer information in efforts to improve customer

service delivery and meet due diligence and KYC requirements on the Bank’s customers.

Customers were required to visit any of the Bank's branches to have their information updated with a valid ID. Alternatively, customers were advised to visit the Bank's website www.fbnbankghana.com, download the customer information update forms for individuals or entities, fill them and return the completed forms either by mail to [email protected] or physically to any of the Bank's branches.

Awareness of the customer information update exercise was created among staff and customers through an SMS blast, personalized letters to customers, e-flyers, ATM screen display and radio announcements.

Some customers not only updated their information with the Bank, they also signed up for the eStatement service, enrolled for online banking or signed up for MasterCard.

GHANA

FBNBANK GHANA HONOURSLONG SERVING STAFF

BNBank Ghana has honoured F36 staff members of the Bank in appreciation of their

outstanding dedication and long service to the Bank. The award winners, drawn from various departments/units of the Bank received their long service award items at the Bank's end-of-year staff party held in their honour in Accra in December last year. The staff were awarded on account

of the number of years of service they had dedicated to the bank. Staff that had worked for 10 to 15 years received personalized certificates, LED television sets and double door refrigerators in appreciation of their long, dedicated service to the bank. The Bank's MD/CEO presented two staff that had worked for 20 years with personalized plaques and LED television sets. All of the long serving staff of the bank also received cash rewards for their loyal service to the bank. Staff and branches that delivered

first class service and a better experience to customers during the bank's first mystery shopping exercise were also recognized and rewarded with plaques for coming out tops.

CUSTOMERINFORMATION UPDATE

26 graduate trainees that successfully passed an aptitude test, interviews as well as a six-week training session have been formally inducted as staff of FBNBank Ghana Limited. The trainees, who were selected from various tertiary institutions across the country have been assigned to various departments, units and branches of the Bank.

INDUCTION TRAINING

FBNation

“I MISS MY

FRIENDS”Ramon Olayiwola, Head, Financial Control Department, spent six months in DR Congo (August 2015 – February 2016) as Chief Financial Officer, CFO, and shares his experience

We understand you spent six months at the FBNBank DRC. Could you please share your experience with us?I got to FBNBank DRC at the time of the Finnacle project, so there were so many people I knew that were working there at the time. As a result, I felt very much at home. The first month however was not very easy for me, as it was my first time to be away from my family. I had to call them every night.

How many weeks did it take you to start marking friends? Because of my kind of person, I made friends almost immediately. In fact, some Nigerians were wondering how I could blend so quickly and easily with the indigenes in spite of the language barrier.

So do you speak French; or how did you communicate with them? I don't. There are some who understood Basic English, coupled with the fact that we had an official interpreter. Apart from that, I didn't lord it over them; I recognized the fact that they were indigenes and took them for who they are.

I did not relate with the staff as a boss. In fact, I was one of the first foreigners (Nigerians working in FBNBank) to be taken to their resort centre. When my wife visited from Nigeria, they took us out to see several places.

Click here to read the full interview


Etcetera

The FirstBanker 14

agos, Nigeria’s Lcommercial capital and Africa’s seventh

largest economy with a GDP of $90billion, turns 50 on May 27, 2017. To celebrate Lagos@50, we are compiling a list of 50 things that make Lagos great. Share your thoughts with us in not more than 50 words. Send your contributions to [email protected]. The star contribution will be rewarded with a prize.

Lagos@50

The FirstBanker 19

Etcetera

Traditional marriage ceremony between Funmilola Ashore of Brand Management and Amos Ashore

Traditional marriage ceremony between Oluwatosin Adesina and Jeremiah Adesina of Operational Risk Management, FirstBank

Wedding ceremony of Philliane Ngeleka and Freddy Ngeleka of FBNBank DRC.

Etcetera

The FirstBanker 14

agos, Nigeria’s Lcommercial capital and Africa’s seventh

largest economy with a GDP of $90billion, turns 50 on May 27, 2017. To celebrate Lagos@50, we are compiling a list of 50 things that make Lagos great. Share your thoughts with us in not more than 50 words. Send your contributions to [email protected]. The star contribution will be rewarded with a prize.

Lagos@50

The FirstBanker 19

Etcetera

Traditional marriage ceremony between Funmilola Ashore of Brand Management and Amos Ashore

Traditional marriage ceremony between Oluwatosin Adesina and Jeremiah Adesina of Operational Risk Management, FirstBank

Wedding ceremony of Philliane Ngeleka and Freddy Ngeleka of FBNBank DRC.

EMAILETIQUETTEYour email says a lot about you. Give attention to what you send out. Your e-mail behaviour – just like your email address - can stain your reputation. Here are a few tips for developing right email etiquette.1. Only discuss public matters. Is the matter you're discussing a public

one or something that should be talked about behind closed doors? Is it something you can write on company letterhead or post on a bulletin board for all to see before clicking? Rule should be to put to email, only public matters.

2. Briefly introduce yourself unless you are very certain the recipient will remember you easily.

3. Be courteous and show respect always to your recipients. Don't be rude. Don't email when you're angry. Avoid expressing anger, reprimanding someone, disparaging other people in e-mails. Generally mind your language. Remember, e-mail correspondence lasts forever and someday, they will show up.

4. Use exclamation points sparingly. Lindsey Pollak, a career and workplace expert and e-mail etiquette consultant, says only one exclamation mark works in a business e-mail. Otherwise, you risk looking childish and unprofessional.

id you say you work so hard and Dhave time for little else? Studies don’t think so. Using the US 2014

life expectancy (78.6 years) Jake Heppner of Distractify shows how you really spend your time: 1 . You spend 25 years sleeping.2 . You work for 10.3 years.3 . Women spend 17 years of their lives trying to lose weight.5 . You watch TV for 9.1 years.6. You spend 1.5 years in the bathroom and 92 days on the toilet.7. You spend 70% of your waking life in front of digital media. 8. You walk a total of 110,000 miles which equals four times around the world.9. Women spend nearly one year deciding what to wear.10. The average man will spend 1 year staring at women.11. Women spend 1.5 years doing their hair.12. An office worker spends 5 years sitting at a desk.13. The average employee spends 2 years sitting in work meetings.

READ THE FULL LIST HERE: http://distractify.com/old-school/2015/ 01/07/astounding-facts-about-how-we-actually-spend-our-time-1197818577

30 SURPRISING FACTS ABOUT HOW WE SPEND OUR TIME

CLICK HERE FOR MORE

e all have 24 hours Weveryday and for most people, that's never

enough. Someone has said “if you cannot increase the length and breadth of your day, you can aim for the depth.” Here are five fundamental ways to save time and increase your personal efficiency according to Victor Lipman, a management expert.

Letting go: Are you delegating all you should? Are you holding on to things that others in your team could be doing just as effectively as you? Do you tend to bottleneck projects, with others waiting for your decisions and being delayed in the process? The fact is, all really effective executives are also highly efficient delegators.

Watch out for the Great Devourer of Time: Meetings have a vast appetite for corporate time and are too often inefficient. Don't spend time at meetings when other projects need your attention. Evaluate the meeting

FIVE WAYS TO SAVE TIME AND INCREASE PERSONAL EFFICIENCY

you attend and/or set up. A phone call or short online conference can produce the result you are looking for. When possible, cut out the clutter and insist on very brief meetings that hit the point straight on.

Take time to make time: Sometimes spending extra time in one activity can lead to direct benefits in another. Exercising at work is one such activity. Where possible, go for it and watch your energy level and productivity rise.

Clear the decks: If you can, block off specific hours everyday to focus on those most important things you need to attend to. You need time to focus and work uninterrupted.

No brooding in the rear view mirror: Don't fret about the past... injustices, problems, interpersonal conflicts, projects and outcomes that didn't go your way. It's a natural tendency. But focusing unduly on something you probably can't change anyway is a waste of valuable mental energy. It just slows you down. The faster you focus on what's ahead of you - with less glancing in the psychological rear view mirror - the more efficiently you'll move forward.

CLICK HERE TO READ THE FULL ARTICLE: https://www.forbes.com/sites/victorlipman/2015/01/05/5-fundamental-ways-to-save-time-and-increase-personal-efficiency-in-2015/#504f04252863

1 2 3

4 5

Etcetera


Etcetera

EMAILETIQUETTEYour email says a lot about you. Give attention to what you send out. Your e-mail behaviour – just like your email address - can stain your reputation. Here are a few tips for developing right email etiquette.1. Only discuss public matters. Is the matter you're discussing a public

one or something that should be talked about behind closed doors? Is it something you can write on company letterhead or post on a bulletin board for all to see before clicking? Rule should be to put to email, only public matters.

2. Briefly introduce yourself unless you are very certain the recipient will remember you easily.

3. Be courteous and show respect always to your recipients. Don't be rude. Don't email when you're angry. Avoid expressing anger, reprimanding someone, disparaging other people in e-mails. Generally mind your language. Remember, e-mail correspondence lasts forever and someday, they will show up.

4. Use exclamation points sparingly. Lindsey Pollak, a career and workplace expert and e-mail etiquette consultant, says only one exclamation mark works in a business e-mail. Otherwise, you risk looking childish and unprofessional.

id you say you work so hard and Dhave time for little else? Studies don’t think so. Using the US 2014

life expectancy (78.6 years) Jake Heppner of Distractify shows how you really spend your time: 1 . You spend 25 years sleeping.2 . You work for 10.3 years.3 . Women spend 17 years of their lives trying to lose weight.5 . You watch TV for 9.1 years.6. You spend 1.5 years in the bathroom and 92 days on the toilet.7. You spend 70% of your waking life in front of digital media. 8. You walk a total of 110,000 miles which equals four times around the world.9. Women spend nearly one year deciding what to wear.10. The average man will spend 1 year staring at women.11. Women spend 1.5 years doing their hair.12. An office worker spends 5 years sitting at a desk.13. The average employee spends 2 years sitting in work meetings.

READ THE FULL LIST HERE: http://distractify.com/old-school/2015/ 01/07/astounding-facts-about-how-we-actually-spend-our-time-1197818577

30 SURPRISING FACTS ABOUT HOW WE SPEND OUR TIME

CLICK HERE FOR MORE

e all have 24 hours Weveryday and for most people, that's never

enough. Someone has said “if you cannot increase the length and breadth of your day, you can aim for the depth.” Here are five fundamental ways to save time and increase your personal efficiency according to Victor Lipman, a management expert.

Letting go: Are you delegating all you should? Are you holding on to things that others in your team could be doing just as effectively as you? Do you tend to bottleneck projects, with others waiting for your decisions and being delayed in the process? The fact is, all really effective executives are also highly efficient delegators.

Watch out for the Great Devourer of Time: Meetings have a vast appetite for corporate time and are too often inefficient. Don't spend time at meetings when other projects need your attention. Evaluate the meeting

FIVE WAYS TO SAVE TIME AND INCREASE PERSONAL EFFICIENCY

you attend and/or set up. A phone call or short online conference can produce the result you are looking for. When possible, cut out the clutter and insist on very brief meetings that hit the point straight on.

Take time to make time: Sometimes spending extra time in one activity can lead to direct benefits in another. Exercising at work is one such activity. Where possible, go for it and watch your energy level and productivity rise.

Clear the decks: If you can, block off specific hours everyday to focus on those most important things you need to attend to. You need time to focus and work uninterrupted.

No brooding in the rear view mirror: Don't fret about the past... injustices, problems, interpersonal conflicts, projects and outcomes that didn't go your way. It's a natural tendency. But focusing unduly on something you probably can't change anyway is a waste of valuable mental energy. It just slows you down. The faster you focus on what's ahead of you - with less glancing in the psychological rear view mirror - the more efficiently you'll move forward.

CLICK HERE TO READ THE FULL ARTICLE: https://www.forbes.com/sites/victorlipman/2015/01/05/5-fundamental-ways-to-save-time-and-increase-personal-efficiency-in-2015/#504f04252863

1 2 3

4 5

Etcetera


Etcetera

irstBank Basketball Club beat Fdefending champion, Premiero Agosto 62-54 to win the bronze

medal at the 22nd edition of the FIBA Africa Champions Cup, which held in Maputo, Mozambique in December. At a point in the game, the Angolans led by 16 points and it looked like the Elephant Girls would go home empty-handed. However, Coach Peter Ahmedu brought his experience to bear as his team's defensive set up became better, while using the fast break to good effort to beat the Angolans. The match began at a frantic pace with both teams trying to dominate the

ELEPHANT GIRLS WIN BRONZE IN MAPUTO

game. It was the Angolans who were quick to settle down as they won the first two quarters (17-11, 15-11) to lead after the first half. However, at the resumption of the third quarter, the Elephant Girls took over the game and won the third and fourth quarter (22-15 and 19-7) to record the famous victory. Nkechi Akashile led the Nigerian team with 14 points, while Magdalene Ukato had 12 points and captain, Chioma Udeaja added 11 points. The Elephant Girls started their campaign against host team, A'POLITECNICA winning 65-59. They lost the second game against Primerio D'Agosto but won the third, beating GSP of Algeria (66-64). They won their last group game (77-33).

In the knock out stage, Elephant Girls defeated FAP of Cameroun (80-53) but lost the semi final to Inter Clube Angola by (82 - 66). Elephant Girls team members are Adekoya Bilqis, Nwakamma Deborah, Akaraiwe Nkem, Akashili Nkechi and Ukato Magdalene. Others are Odion Tina, Udeaja Chioma, Daniel Bukky, Atosu Upe, Brida Rodriquez (Mexico), Fofana Minata (Cote D'Ivoire) and Nigerian international, Olayinka Sanni who resides in the USA.

dyk?DID YOU KNOW?

click here

The first credit card was issued by American Express in 1951

TIPEdward Lloyd opened his coffee house in Tower Street in London in 1688. One corner of the coffee shop was reserved for ships' captains where they could compare notes. Wealthy individuals who frequented Lloyd's coffee house would each take a share of the risk of insuring the ships and their cargoes, signing their names one beneath the other on the policy, thereby being known as “underwriters”. It was in Lloyd's Coffee House that a brass container for the benefit of waitrons was first inscribed with the words “To Insure Promptness”. The idea was that a patron would put an amount of money into the container before sitting down to insure promptness of service from the waitrons. The “to insure promptness” on the container is what we now call a TIP. Or so it is told.

American dollars are not made from paper; they’re cloth: It is 75% cotton and 25% linen and can withstand about 4,000 double folds before it tears.

The world's first bank was Monte Dei Paschi di Siena, founded in 1472 and

headquartered in Tuscany, Italy. It still operates today.

click here for 10 mobile banking facts you should know

By 2019, two billion people will use mobile banking according to figures from UBS Evidence Lab.

http://www.bankingtech.com/476552/infographics-ten-facts-you-didnt-know-about-mobile-banking/

The first known banker was Pythius, who operated as a merchant banker throughout Asia Minor at the beginning of the 5th century B.C.


irstBank Basketball Club beat Fdefending champion, Premiero Agosto 62-54 to win the bronze

medal at the 22nd edition of the FIBA Africa Champions Cup, which held in Maputo, Mozambique in December. At a point in the game, the Angolans led by 16 points and it looked like the Elephant Girls would go home empty-handed. However, Coach Peter Ahmedu brought his experience to bear as his team's defensive set up became better, while using the fast break to good effort to beat the Angolans. The match began at a frantic pace with both teams trying to dominate the

ELEPHANT GIRLS WIN BRONZE IN MAPUTO

game. It was the Angolans who were quick to settle down as they won the first two quarters (17-11, 15-11) to lead after the first half. However, at the resumption of the third quarter, the Elephant Girls took over the game and won the third and fourth quarter (22-15 and 19-7) to record the famous victory. Nkechi Akashile led the Nigerian team with 14 points, while Magdalene Ukato had 12 points and captain, Chioma Udeaja added 11 points. The Elephant Girls started their campaign against host team, A'POLITECNICA winning 65-59. They lost the second game against Primerio D'Agosto but won the third, beating GSP of Algeria (66-64). They won their last group game (77-33).

In the knock out stage, Elephant Girls defeated FAP of Cameroun (80-53) but lost the semi final to Inter Clube Angola by (82 - 66). Elephant Girls team members are Adekoya Bilqis, Nwakamma Deborah, Akaraiwe Nkem, Akashili Nkechi and Ukato Magdalene. Others are Odion Tina, Udeaja Chioma, Daniel Bukky, Atosu Upe, Brida Rodriquez (Mexico), Fofana Minata (Cote D'Ivoire) and Nigerian international, Olayinka Sanni who resides in the USA.

dyk?DID YOU KNOW?

click here

The first credit card was issued by American Express in 1951

TIPEdward Lloyd opened his coffee house in Tower Street in London in 1688. One corner of the coffee shop was reserved for ships' captains where they could compare notes. Wealthy individuals who frequented Lloyd's coffee house would each take a share of the risk of insuring the ships and their cargoes, signing their names one beneath the other on the policy, thereby being known as “underwriters”. It was in Lloyd's Coffee House that a brass container for the benefit of waitrons was first inscribed with the words “To Insure Promptness”. The idea was that a patron would put an amount of money into the container before sitting down to insure promptness of service from the waitrons. The “to insure promptness” on the container is what we now call a TIP. Or so it is told.

American dollars are not made from paper; they’re cloth: It is 75% cotton and 25% linen and can withstand about 4,000 double folds before it tears.

The world's first bank was Monte Dei Paschi di Siena, founded in 1472 and

headquartered in Tuscany, Italy. It still operates today.

click here for 10 mobile banking facts you should know

By 2019, two billion people will use mobile banking according to figures from UBS Evidence Lab.

http://www.bankingtech.com/476552/infographics-ten-facts-you-didnt-know-about-mobile-banking/

The first known banker was Pythius, who operated as a merchant banker throughout Asia Minor at the beginning of the 5th century B.C.


EACH GIVES WHAT HE HAS

The FirstBanker

The FirstBanker is published quarterly by the Marketing and Corporate Communications Department, First Bank of Nigeria Limited, 35, Marina, Lagos for internal use only. Contributions are welcomed from all staff. All contributions to [email protected]. The Team: Folake Ani-Mumuney . Oze K. Oze . Bukola Oluyadi . Funmilayo Falola Production: WorkStation Limited, 3a, Rev Michael Egharevba Close, Awuse Estate, Ikeja Tel: +234 1 77 33 33 7, [email protected]

Obijiaku is Head, Salaries, Domestic Banking Services

here is a common true story way Tback in the days when Germany was divided, and a huge wall

separated East and West Berlin. One day, some people in East Berlin took a truck load of garbage and dumped it on the West Berlin side.

The people of West Berlin could have done the same thing, but they didn't. Instead they took a truck load of canned goods, bread, milk and other provisions, and neatly stacked it on the East Berlin side.

On top of this stack, they placed the sign: ''EACH GIVES WHAT HE HAS''

How very true! You can only give what you have. How you do your assignments and respond to customers even in adverse conditions is an indication of what you have. Your reaction to fellow staff even to those reporting to you is an indicator of what you have within. As a man thinks in his heart so he is. It is inexcusable to wave off irritant or jerk behavior to anger, provocation or lack of recognition. For out of the heart flow the good, the bad and the ugly. The true worth of a man is measured by his reaction in the

face of adversities. We should be on the winning West Berlin side.

Have you acquired the capacity to build or to destroy? Is your ability to make money or to steal money? Are you ingenious in creating value for everyone or to scatter what others have laboured for?

This is not the time to stand on the side of the East Berlin wall according to the story. It is time to take a stand on the winning side. In the banking industry today, all the service products possess the same characteristics but couched in different names.

The common denominator is the ''attitude'' that is placed on the “service plate”. If in every man there is a fool or a king, you have what to give to make a real difference. It only depends on your choice. Each gives what he has!

The customer is the king while you are the king maker. It's time to GET AHEAD and STAY AHEAD!

You too can own this page. Send your 400-word commentary and recent portrait

to [email protected]

ObijiakuHAVE YOU ACQUIRED THE CAPACITY TO BUILD OR TO

DESTROY? ... ARE YOU INGENIOUS IN CREATING

VALUE FOR EVERYONE OR TO SCATTER WHAT OTHERS HAVE LABOURED FOR?

Quarter 1, 2017

lephant Girls Baskteball Team was voted Ethe best female basketball team in Nigeria in 2016 by the Nigerian

Basketball Federation, NBBF. NBBF is the sole professional basketball governing council in Nigeria and part of its constitutional functions relates to regulating of various basketball teams activities, organization of competitions, discipline and support for the players. In 2016, Elephant Girls Basketball Team won the various preliminary local competitions in Abuja, and Warri where it won all its 14 matches to qualify for the Zenith Bank national finals in Lagos. It went on to win the trophy. The Elephant Girls participated and won the West African Zone 3 FIBA organized competition in Lome, Togo in October 2016. This feat was a prequalification for the FIBA African women basketball final competition in Mozambique in December 2016 where it won the bronze medal and emerged the number three female basketball team in Africa. It was on this premise that Elephant Girls was nominated alongside First Deep Water and Dolphins basketball teams, by NBBF for best female basketball team in Nigeria for the year 2016.

ELEPHANT GIRLS ARE THE BEST FEMALE BASKETBALL TEAM IN NIGERIA, 2016

Kennedy

The FirstBanker 24

EACH GIVES WHAT HE HAS

The FirstBanker

The FirstBanker is published quarterly by the Marketing and Corporate Communications Department, First Bank of Nigeria Limited, 35, Marina, Lagos for internal use only. Contributions are welcomed from all staff. All contributions to [email protected]. The Team: Folake Ani-Mumuney . Oze K. Oze . Bukola Oluyadi . Funmilayo Falola Production: WorkStation Limited, 3a, Rev Michael Egharevba Close, Awuse Estate, Ikeja Tel: +234 1 77 33 33 7, [email protected]

Obijiaku is Head, Salaries, Domestic Banking Services

here is a common true story way Tback in the days when Germany was divided, and a huge wall

separated East and West Berlin. One day, some people in East Berlin took a truck load of garbage and dumped it on the West Berlin side.

The people of West Berlin could have done the same thing, but they didn't. Instead they took a truck load of canned goods, bread, milk and other provisions, and neatly stacked it on the East Berlin side.

On top of this stack, they placed the sign: ''EACH GIVES WHAT HE HAS''

How very true! You can only give what you have. How you do your assignments and respond to customers even in adverse conditions is an indication of what you have. Your reaction to fellow staff even to those reporting to you is an indicator of what you have within. As a man thinks in his heart so he is. It is inexcusable to wave off irritant or jerk behavior to anger, provocation or lack of recognition. For out of the heart flow the good, the bad and the ugly. The true worth of a man is measured by his reaction in the

face of adversities. We should be on the winning West Berlin side.

Have you acquired the capacity to build or to destroy? Is your ability to make money or to steal money? Are you ingenious in creating value for everyone or to scatter what others have laboured for?

This is not the time to stand on the side of the East Berlin wall according to the story. It is time to take a stand on the winning side. In the banking industry today, all the service products possess the same characteristics but couched in different names.

The common denominator is the ''attitude'' that is placed on the “service plate”. If in every man there is a fool or a king, you have what to give to make a real difference. It only depends on your choice. Each gives what he has!

The customer is the king while you are the king maker. It's time to GET AHEAD and STAY AHEAD!

You too can own this page. Send your 400-word commentary and recent portrait

to [email protected]

ObijiakuHAVE YOU ACQUIRED THE CAPACITY TO BUILD OR TO

DESTROY? ... ARE YOU INGENIOUS IN CREATING

VALUE FOR EVERYONE OR TO SCATTER WHAT OTHERS HAVE LABOURED FOR?

Quarter 1, 2017

lephant Girls Baskteball Team was voted Ethe best female basketball team in Nigeria in 2016 by the Nigerian

Basketball Federation, NBBF. NBBF is the sole professional basketball governing council in Nigeria and part of its constitutional functions relates to regulating of various basketball teams activities, organization of competitions, discipline and support for the players. In 2016, Elephant Girls Basketball Team won the various preliminary local competitions in Abuja, and Warri where it won all its 14 matches to qualify for the Zenith Bank national finals in Lagos. It went on to win the trophy. The Elephant Girls participated and won the West African Zone 3 FIBA organized competition in Lome, Togo in October 2016. This feat was a prequalification for the FIBA African women basketball final competition in Mozambique in December 2016 where it won the bronze medal and emerged the number three female basketball team in Africa. It was on this premise that Elephant Girls was nominated alongside First Deep Water and Dolphins basketball teams, by NBBF for best female basketball team in Nigeria for the year 2016.

ELEPHANT GIRLS ARE THE BEST FEMALE BASKETBALL TEAM IN NIGERIA, 2016

Kennedy

The FirstBanker 24

The firstbanker Q1 2017a - FBNHoldings · work within and outside the Bank and also encouraging them to be bold for change in line with this year’s theme “Be Bold for Change.”

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