The Finnish-HEQCs Quality Systems Restructuring Project: Outcomes Impact & Challenges @ UNIVEN University of Zululand Workshop Dr. M. Makhafola Director:

The Finnish-HEQC’s Quality Systems The Finnish-HEQC’s Quality Systems Restructuring Project: Outcomes Restructuring Project: Outcomes Impact & Challenges @ UNIVENImpact & Challenges @ UNIVEN

University of Zululand WorkshopUniversity of Zululand Workshop

Dr. M. MakhafolaDr. M. Makhafola

Director: Quality Assurance & Promotion Director: Quality Assurance & Promotion

University of VendaUniversity of Venda20-21 October 200820-21 October 2008

OUTLINEOUTLINE

1. Background1. Background

2. SAQI Diagnostic Analysis Report2. SAQI Diagnostic Analysis Report

3. Project Focus Areas3. Project Focus Areas

4. Output and Impact4. Output and Impact

5. Challenges 5. Challenges

6. Acknowledgements6. Acknowledgements

33Dr M Makhafola, Finnish HEQC Project Dr M Makhafola, Finnish HEQC Project

Workshop, 20-21 Oct. 2008Workshop, 20-21 Oct. 2008

1. Introduction1. Introduction The University of Venda is one of the four universities in The University of Venda is one of the four universities in the Limpopo Province, located in Thohoyandou. the Limpopo Province, located in Thohoyandou.

Most recent university to be established in South Africa Most recent university to be established in South Africa (1982). (1982).

RRe-designing size and shape which is guided by both the e-designing size and shape which is guided by both the internal (new vision and mission) and external imperatives internal (new vision and mission) and external imperatives (NPHE, HE Act, SEPHE)(NPHE, HE Act, SEPHE)

Current students head-count = 10 660Current students head-count = 10 660

8 Schools; Agriculture, Rural Development & Forestry, 8 Schools; Agriculture, Rural Development & Forestry, Environmental Sciences & Engineering, Health Sciences, Environmental Sciences & Engineering, Health Sciences, Law, Management Sciences, Mathematics & Natural Law, Management Sciences, Mathematics & Natural Sciences, Integrated Studies & Humanities Sciences, Integrated Studies & Humanities



1.2. Vision and Mission1.2. Vision and Mission

The VisionThe Vision

““To be at the centre of tertiary education for rural and To be at the centre of tertiary education for rural and regional development in Southern Africa”regional development in Southern Africa”

The MissionThe Mission

““As a Comprehensive institution, the University of Venda As a Comprehensive institution, the University of Venda offers a range of undergraduate and postgraduate offers a range of undergraduate and postgraduate

qualifications in fields of study that are responsive to the qualifications in fields of study that are responsive to the development needs of the Southern African region, using development needs of the Southern African region, using

appropriate learning methodologies and research” appropriate learning methodologies and research”



1.3. Current University Projects1.3. Current University ProjectsRecovery Plan: Major re-innovation of buildings, Recovery Plan: Major re-innovation of buildings, upgrading of ICT infrastructure and introduction of upgrading of ICT infrastructure and introduction of management systemsmanagement systems

Increasing carrying capacity of the campus: To Increasing carrying capacity of the campus: To increase the current carrying capacity from 5500 to 10 increase the current carrying capacity from 5500 to 10 000. 000.

Right sizing and converting to Comprehensive Right sizing and converting to Comprehensive University: All programmes offered at UNIVEN will be University: All programmes offered at UNIVEN will be subjected to a review in-order to develop an academic subjected to a review in-order to develop an academic plan (including size and shape and programme plan (including size and shape and programme qualification mix, PQM) that reflects the new vision and qualification mix, PQM) that reflects the new vision and mission. mission.



1.4. Converting to a Comprehensive1.4. Converting to a Comprehensive

From a policy directive Comprehensive From a policy directive Comprehensive University seem to be:University seem to be:

Diversity Diversity

Accessibility Accessibility

Student mobility Student mobility

Responsiveness Responsiveness

FlexibilityFlexibility

2. SAQI Diagnostic Analysis Report2. SAQI Diagnostic Analysis Report

Project proposal was informed by the SAQI (11-14 April Project proposal was informed by the SAQI (11-14 April 2005) diagnostic analysis of the2005) diagnostic analysis of the Quality Management Quality Management System.System.

They use the ISO 9001:2000 and CHE audit criteria They use the ISO 9001:2000 and CHE audit criteria models as a basis for analysis. models as a basis for analysis.

The University’s compliance to the ISO 9001:2000 The University’s compliance to the ISO 9001:2000 standard was 68% standard was 68%

CHE Audit criteria was not aggregatedCHE Audit criteria was not aggregated

The QMS diagnostic analysis identified 35 areas that The QMS diagnostic analysis identified 35 areas that needed to be addressed in order for the University to needed to be addressed in order for the University to comply with ISO 9001:2000 and CHE audit criteria comply with ISO 9001:2000 and CHE audit criteria ..



3. Project Focus Areas3. Project Focus AreasRefine Records and Document ManagementRefine Records and Document Management

Programme Review and Programme DevelopmentProgramme Review and Programme Development

Institutionalization of Quality Assurance and Institutionalization of Quality Assurance and PromotionPromotion

Refine Academic PoliciesRefine Academic Policies

BenchmarkingBenchmarking



3.13.1Refine Records and Document Refine Records and Document ManagementManagement

A workshop was conducted in 2006 on A workshop was conducted in 2006 on record management and archiving of record management and archiving of documents. documents.

The workshop was attended mainly by The workshop was attended mainly by school officers and academic school officers and academic administration. administration.

Training on Records Management (11-Training on Records Management (11-12 October 200712 October 2007

Policy was developed in 2006 then Policy was developed in 2006 then revised in March 2008revised in March 2008



3.2 Programme Review and 3.2 Programme Review and Annual Departmental ReviewsAnnual Departmental Reviews

3.2.1 Policy development3.2.1 Policy development

3.2.2 Capacity Development workshops3.2.2 Capacity Development workshops

3.2.3Teacher Education Improvement Plans3.2.3Teacher Education Improvement Plans

3.2.4 Programme Portfolio Review3.2.4 Programme Portfolio Review



3.2.4 Programme Portfolio Review3.2.4 Programme Portfolio Review

All programmes offered at UNIVEN were subjected to All programmes offered at UNIVEN were subjected to a review (July – November 2008) in-order to:a review (July – November 2008) in-order to:

Develop an academic plan (including size and shape and Develop an academic plan (including size and shape and

programme qualification mix, PQM) that reflects the new programme qualification mix, PQM) that reflects the new vision and mission. vision and mission.

Bring the size and shape of UNIVEN within the framework Bring the size and shape of UNIVEN within the framework set by the Minister for 2010 (from current 11 700 to 10 500 set by the Minister for 2010 (from current 11 700 to 10 500 head count)head count)

Develop the new PQM within the framework of the Higher Develop the new PQM within the framework of the Higher Education Qualification Framework (HEQF, 2007)Education Qualification Framework (HEQF, 2007)

UNIVEN engaged a consultant Mr. J. FileUNIVEN engaged a consultant Mr. J. File





Programme Portfolio Review key CriteriaProgramme Portfolio Review key Criteria

RelevanceRelevance, to what extent is each UNIVEN programme relevant in terms of:, to what extent is each UNIVEN programme relevant in terms of:

New mission and visionNew mission and vision Desired size and shape for 2010Desired size and shape for 2010 Labour market demand for graduatesLabour market demand for graduates

ViabilityViability, to what extent is each programme viable in terms of:, to what extent is each programme viable in terms of: Government subsidyGovernment subsidy The tuition it bringsThe tuition it brings Compared to the costs involved in offering itCompared to the costs involved in offering it

While Relevancy and Viability are proposed as the key criteria, other factors While Relevancy and Viability are proposed as the key criteria, other factors should play a role like:should play a role like:

Competition (others offering the programmeCompetition (others offering the programme Unique or distinct programmes (like Tshivenda)Unique or distinct programmes (like Tshivenda) Quality of the department offering the programme in other fields like researchQuality of the department offering the programme in other fields like research The opportunity to enhance the programme’s relevance or viabilityThe opportunity to enhance the programme’s relevance or viability The programme not fitting in the new HEQFThe programme not fitting in the new HEQF

3.3 Institutionalization of Quality 3.3 Institutionalization of Quality Assurance and PromotionAssurance and Promotion

Awareness campaignsAwareness campaigns

School/Administration CommitteesSchool/Administration Committees

Student Quality LiteracyStudent Quality Literacy

Quality Assurance & Promotion BoardQuality Assurance & Promotion Board

Quality Assurance a standing item in all Quality Assurance a standing item in all School Boards meetingsSchool Boards meetings

HEQC Institutional Audits Criteria HEQC Institutional Audits Criteria Workshop Workshop



3.4 Refine Academic Policies3.4 Refine Academic Policies

Develop Policy template (Policy on Policy)Develop Policy template (Policy on Policy) 2 Workshops (March & April 2007)2 Workshops (March & April 2007) Assessment PolicyAssessment Policy Learning & Teaching PolicyLearning & Teaching Policy Guidelines (Curriculum review, Programme Guidelines (Curriculum review, Programme

development, QA committees etc) development, QA committees etc) Records Management PolicyRecords Management Policy Policy Data BankPolicy Data Bank Questionnaire for policy rolloutQuestionnaire for policy rollout



3.5 Benchmarking3.5 Benchmarking

Student administrationStudent administration

Examination processExamination process

Teaching and learningTeaching and learning

Research output and trainingResearch output and training

Community engagementCommunity engagement

Student support servicesStudent support services

Policy formulation & implementationPolicy formulation & implementation



4. Project Output and Impact4. Project Output and Impact

QMS icon on all the desktopsQMS icon on all the desktops

Successful Programme EvaluationSuccessful Programme Evaluation

Capacity development workshopsCapacity development workshops

Uniformity in policy formulationUniformity in policy formulation

Institutional Audit preparation 2010Institutional Audit preparation 2010

Buy-inBuy-in

Three evaluation tools (Programme, Three evaluation tools (Programme, departmental & SEQ)departmental & SEQ)



5. Challenges5. Challenges

Everything dumped at QAPDEverything dumped at QAPD

Policy rollout and implementationPolicy rollout and implementation

StaffingStaffing

Resource availabilityResource availability

Flooded with education policies (NSC, Flooded with education policies (NSC, HEQF, Mergers etc)HEQF, Mergers etc)

QM of community engagementQM of community engagement

Territorial Territorial 1717

Dr M Makhafola, Finnish HEQC Project Dr M Makhafola, Finnish HEQC Project Workshop, 20-21 Oct. 2008Workshop, 20-21 Oct. 2008



6. Acknowledgements6. Acknowledgements

HEQC, Herman & JudithHEQC, Herman & Judith

Finnish FundersFinnish Funders

UNIVEN CommunityUNIVEN Community

Fellow QA Managers/DirectorsFellow QA Managers/Directors

THANK YOUTHANK YOU

KE A LEBOGAKE A LEBOGA

ENKOSIENKOSI

The Finnish-HEQCs Quality Systems Restructuring Project: Outcomes Impact & Challenges @ UNIVEN University of Zululand Workshop Dr. M. Makhafola Director:

Documents

finnish heqc project

vision new mission

shape of univen

new pqm

research slide

project focus areas

makhafola director

programme qualification