The European The European Mark of Quality Mark of Quality Stefano Schena, President EPR 24th October 2005
Jan 19, 2016
The European The European Mark of QualityMark of Quality
Stefano Schena, President EPR24th October 2005
Stefano Schena, President EPR
24th October 2005
THE EUROPEAN PLATFORMTHE EUROPEAN PLATFORM FOR REHABILITATION FOR REHABILITATION
The European Platform for Rehabilitation is a network of 19
leading European providers of rehabilitation services to people
with disabilities and others who are disadvantaged.
The substantial work carried out by the European Platform for
Rehabilitation over the last 10 years set up the European
Quality in Rehabilitation Mark to identify and to encourage
excellence and best practice in the rehabilitation sector.
Stefano Schena, President EPR
24th October 2005
The European Platform for Rehabilitation launched the European
Quality in Rehabilitation Mark (EQRM) at 2 December 2002 with
the support of the Council of Europe, The International Labour
Organisation, the European Disability Forum, the European
Association of Service Providers to People with Disabilities, the
European Employers and Trade Union Organisations and
European Social Insurance Institutes.
THE EUROPEAN QUALITY THE EUROPEAN QUALITY REHABILITATION MARKREHABILITATION MARK
Stefano Schena, President EPR
24th October 2005
The EQRM is not simply a quality mark for meeting European
standards for rehabilitation services. It is, more fundamentally, a
way in which organisations can show their commitment to
Continuous Improvement and Service Excellence in the field of
Rehabilitation.
Rehabilitation service providers can engage themselves in
challenging journey: an externally accredited self-evaluation and
organisational learning.
The EQRMThe EQRM
Stefano Schena, President EPR
24th October 2005
Adapting the approach of the European Foundation for Quality
Management (EFQM), the EPR has proposed nine Principles of
Excellence for rehabilitation providers that are widely accepted and
approved by the most important stakeholders at European level.
The Principles of ExcellenceThe Principles of Excellence
Stefano Schena, President EPR
24th October 2005
Person focus
Service focus
Input Output ReviewContinuous
improvementContinuous
improvement
RightsRights
EthicsEthics
PartnershipPartnership
ParticipationParticipation
Person centredPerson centred
ComprehensivenessComprehensiveness
LeadershipLeadership ResultsResults
The Principles of ExcellenceThe Principles of Excellence
Stefano Schena, President EPR
24th October 2005
The different Principles The different Principles of Excellenceof Excellence
The 9 principles of Excellence are designed to provide a
framework within which organisations can evaluate their
performance and plan developments.
Each Principle of Excellence has been elaborated in terms of six
criteria and a self-assessment procedure has been developed.
Stefano Schena, President EPR
24th October 2005
The EQRM system asks an organisation to carry out and to report
a perception-based self-assessment. In this self-assessment
organisation’s current performance on the Principle of Excellence
are reported. Independent reviewers have been trained to assess
this self-evaluation and a scoring system has been validated. An
independent Awarding Committee, upon which multiple
stakeholder perspectives are represented, moderates the
accreditation procedure and awards the European Mark. Any
organisation that can demonstrate achievements and continuous
improvement on all nine principles is awarded the Mark (EQRM).
The EQRM SystemThe EQRM System
Stefano Schena, President EPR
24th October 2005
Multi Perspective ApproachMulti Perspective Approach
The EQRM system is located in a unique section of the market
in comparison to other quality systems. One of the unique
characteristics of the EQRM is the multi perspective
approach of the system. The system is based on the
perspectives from the all key stakeholders in the Rehabilitation
Sector at European Level, that have been involved and have
influence in setting the EQRM framework, the Principles of
Excellence and the criteria, the system and its procedures for
assessment and the criteria for awarding.
Stefano Schena, President EPR
24th October 2005
Multi Perspective Approach: Multi Perspective Approach: key stakeholderskey stakeholders
Service-usersService-users Service-providersService-providers Social partnersSocial partners FundersFunders Policy makersPolicy makers
Stefano Schena, President EPR
24th October 2005
Levels of recognitionLevels of recognition
Based on these nine Principles of Excellence two labels of
recognition have been established:
- Label ‘Committed to EQRM’
- Label “European Quality in Rehabilitation Mark”
Stefano Schena, President EPR
24th October 2005
Committed to EQRM: the first stepCommitted to EQRM: the first step
The label ‘Committee to EQRM’ is based on EQRM Initiation
Programme. This initiation programme deals with the
characteristics of the European Quality in Rehabilitation Mark.
Self-reflection on performance, which is one of the key processes
of the EQRM system, is the first step in the process of recognition
by the European Quality in Rehabilitation Mark. After the Initiation
Programme the organisation is considered as ‘Committed to
EQRM’, which is expressed in this EQRM label.
Stefano Schena, President EPR
24th October 2005
1.1. Self-reflectionSelf-reflection
2.2. DiagnosisDiagnosis
3.3. EQRM profileEQRM profile
4.4. Implementation planImplementation plan
Committed to EQRM: Key processesCommitted to EQRM: Key processes
Stefano Schena, President EPR
24th October 2005
Committed to EQRMCommitted to EQRM
JosefheimBigge
Tallaght Dundlaoghaire Dundalk Sligo
Limerick
UEROS Medialoabor
Until to day 15 organisations have been recognised as ‘Committed to EQRM’
Stefano Schena, President EPR
24th October 2005
European Quality in Rehabilitation MarkEuropean Quality in Rehabilitation Mark
The European Quality in Rehabilitation Mark is the most
prestigious quality mark for rehabilitation services and
organisations, which are committed to continuous
improvement and service excellence in the field of
Rehabilitation.
This mark is based upon the Principles of Excellence and
it operates on well-defined criteria and uses tested self-
evaluation and external assessment procedures.
The key processes for the EQRM are the application, the
self-evaluation, the external assessment and the
awarding.
Stefano Schena, President EPR
24th October 2005
EQRM: Key processesEQRM: Key processes
1.1. ApplicationApplication
2.2. Self-EvaluationSelf-Evaluation
3.3. AssessmentAssessment
4.4. AwardingAwarding
Stefano Schena, President EPR
24th October 2005
EQRM: Excellence in RehabilitationEQRM: Excellence in Rehabilitation
In 2003 three organisations and in 2004 nine organisation are
recognised as ‘Excellence and best practice in Rehabilitation’.
Dundlaoghaire
Dundalk Sligo
UEROS
Limerick
Stefano Schena, President EPR
24th October 2005
Characteristics Characteristics
• Rehabilitation sector (medical-social-vocational)
• Multi perspective (EU-level)
• Non-prescriptive
• Principles of Excellence
• Comprehensive approach
• Based on self-evaluation and learning
• Includes training and consultancy services
• External assessment and European recognition
• Benchmark
• Valid for 3 years