The European Mark of Quality Stefano Schena, President EPR 24th October 2005.

The European The European Mark of QualityMark of Quality

Stefano Schena, President EPR24th October 2005

Stefano Schena, President EPR

24th October 2005

THE EUROPEAN PLATFORMTHE EUROPEAN PLATFORM FOR REHABILITATION FOR REHABILITATION

The European Platform for Rehabilitation is a network of 19

leading European providers of rehabilitation services to people

with disabilities and others who are disadvantaged.

The substantial work carried out by the European Platform for

Rehabilitation over the last 10 years set up the European

Quality in Rehabilitation Mark to identify and to encourage

excellence and best practice in the rehabilitation sector.


24th October 2005

The European Platform for Rehabilitation launched the European

Quality in Rehabilitation Mark (EQRM) at 2 December 2002 with

the support of the Council of Europe, The International Labour

Organisation, the European Disability Forum, the European

Association of Service Providers to People with Disabilities, the

European Employers and Trade Union Organisations and

European Social Insurance Institutes.

THE EUROPEAN QUALITY THE EUROPEAN QUALITY REHABILITATION MARKREHABILITATION MARK


24th October 2005

The EQRM is not simply a quality mark for meeting European

standards for rehabilitation services. It is, more fundamentally, a

way in which organisations can show their commitment to

Continuous Improvement and Service Excellence in the field of

Rehabilitation.

Rehabilitation service providers can engage themselves in

challenging journey: an externally accredited self-evaluation and

organisational learning.

The EQRMThe EQRM


24th October 2005

Adapting the approach of the European Foundation for Quality

Management (EFQM), the EPR has proposed nine Principles of

Excellence for rehabilitation providers that are widely accepted and

approved by the most important stakeholders at European level.

The Principles of ExcellenceThe Principles of Excellence


24th October 2005

Person focus

Service focus

Input Output ReviewContinuous

improvementContinuous

improvement

RightsRights

EthicsEthics

PartnershipPartnership

ParticipationParticipation

Person centredPerson centred

ComprehensivenessComprehensiveness

LeadershipLeadership ResultsResults

The Principles of ExcellenceThe Principles of Excellence


24th October 2005

The different Principles The different Principles of Excellenceof Excellence

The 9 principles of Excellence are designed to provide a

framework within which organisations can evaluate their

performance and plan developments.

Each Principle of Excellence has been elaborated in terms of six

criteria and a self-assessment procedure has been developed.


24th October 2005

The EQRM system asks an organisation to carry out and to report

a perception-based self-assessment. In this self-assessment

organisation’s current performance on the Principle of Excellence

are reported. Independent reviewers have been trained to assess

this self-evaluation and a scoring system has been validated. An

independent Awarding Committee, upon which multiple

stakeholder perspectives are represented, moderates the

accreditation procedure and awards the European Mark. Any

organisation that can demonstrate achievements and continuous

improvement on all nine principles is awarded the Mark (EQRM).

The EQRM SystemThe EQRM System


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Multi Perspective ApproachMulti Perspective Approach

The EQRM system is located in a unique section of the market

in comparison to other quality systems. One of the unique

characteristics of the EQRM is the multi perspective

approach of the system. The system is based on the

perspectives from the all key stakeholders in the Rehabilitation

Sector at European Level, that have been involved and have

influence in setting the EQRM framework, the Principles of

Excellence and the criteria, the system and its procedures for

assessment and the criteria for awarding.


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Multi Perspective Approach: Multi Perspective Approach: key stakeholderskey stakeholders

Service-usersService-users Service-providersService-providers Social partnersSocial partners FundersFunders Policy makersPolicy makers


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Levels of recognitionLevels of recognition

Based on these nine Principles of Excellence two labels of

recognition have been established:

- Label ‘Committed to EQRM’

- Label “European Quality in Rehabilitation Mark”


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Committed to EQRM: the first stepCommitted to EQRM: the first step

The label ‘Committee to EQRM’ is based on EQRM Initiation

Programme. This initiation programme deals with the

characteristics of the European Quality in Rehabilitation Mark.

Self-reflection on performance, which is one of the key processes

of the EQRM system, is the first step in the process of recognition

by the European Quality in Rehabilitation Mark. After the Initiation

Programme the organisation is considered as ‘Committed to

EQRM’, which is expressed in this EQRM label.


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1.1. Self-reflectionSelf-reflection

2.2. DiagnosisDiagnosis

3.3. EQRM profileEQRM profile

4.4. Implementation planImplementation plan

Committed to EQRM: Key processesCommitted to EQRM: Key processes


24th October 2005

Committed to EQRMCommitted to EQRM

JosefheimBigge

Tallaght Dundlaoghaire Dundalk Sligo

Limerick

UEROS Medialoabor

Until to day 15 organisations have been recognised as ‘Committed to EQRM’


24th October 2005

European Quality in Rehabilitation MarkEuropean Quality in Rehabilitation Mark

The European Quality in Rehabilitation Mark is the most

prestigious quality mark for rehabilitation services and

organisations, which are committed to continuous

improvement and service excellence in the field of

Rehabilitation.

This mark is based upon the Principles of Excellence and

it operates on well-defined criteria and uses tested self-

evaluation and external assessment procedures.

The key processes for the EQRM are the application, the

self-evaluation, the external assessment and the

awarding.


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EQRM: Key processesEQRM: Key processes

1.1. ApplicationApplication

2.2. Self-EvaluationSelf-Evaluation

3.3. AssessmentAssessment

4.4. AwardingAwarding


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EQRM: Excellence in RehabilitationEQRM: Excellence in Rehabilitation

In 2003 three organisations and in 2004 nine organisation are

recognised as ‘Excellence and best practice in Rehabilitation’.

Dundlaoghaire

Dundalk Sligo

UEROS

Limerick


24th October 2005

Characteristics Characteristics

• Rehabilitation sector (medical-social-vocational)

• Multi perspective (EU-level)

• Non-prescriptive

• Principles of Excellence

• Comprehensive approach

• Based on self-evaluation and learning

• Includes training and consultancy services

• External assessment and European recognition

• Benchmark

• Valid for 3 years

The European Mark of Quality Stefano Schena, President EPR 24th October 2005.

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