COPYRIGHT UCT The Effects of Mergers and Acquisitions on Organisational Culture A Comparative Study A Research Report presented to The Graduate School of Business University of Cape Town in partial fulfilment of the requirements for the Masters of Business Administration Degree by Kim Anderssen and Natalie Smith December 2000 Supervisor: Professor Frank Horwitz
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The Effects of Mergers and Acquisitions on Organisational Culture
A Comparative Study
A Research Report
presented to
The Graduate School of Business
University of Cape Town
in partial fulfilment
of the requirements for the
Masters of Business Administration Degree
by
Kim Anderssen and Natalie Smith
December 2000
Supervisor: Professor Frank Horwitz
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This report is not confidential. It may be used freely by the Graduate School of Business.
We would like to thank Professor Frank Horwitz for his support and guidance. We would
also like to thank Andre Bezuidenhout, Steven Cohen, Faiez Kirsten and Andre van Heerden,
the authors of the case studies that provided the data on which this research was based.
We certify that the report is our own work and all references are accurately reported.
Signed:
Kim Anderssen Natalie Smith
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The Effects of Mergers and Acquisitions on Organisational Culture
A Comparative Study
ABSTRACT
This research investigates the impact of mergers and acquisitions on organisational culture in
a South African context. This report is based on secondary data within four case studies
regarding recent merger and acquisition activity in South Africa: Bezuidenhout (1999),
Cohen (1999), Kirsten (1999) and van Heerden (1999). These case studies describe two
“pure” mergers, one simultaneous merger and acquisition, and one management buy out. In
light of the increasing merger and acquisition activity and high failure rate thereof, this
research determines whether common trends, themes and lessons can be ascertained. The
findings indicate that mergers and acquisitions usually result in a combination of disparate
cultures, thereby increasing the difficulties of creating a unified organisational culture. This
is aggravated by the neglect of ‘soft’ due diligence in favour of financial and strategic
assessments. In addition, the lack of integration strategies, full time integration teams and
effective communication further hamper successful acculturation. Furthermore, employee
turnover was neglected in all four case studies and little urgency was given to the process.
Ultimately, none of the organisations indicated that an integrated culture had been achieved.
Thus, while common trends, themes and patterns can be deduced, these lie predominantly in
the area of things not done well in the merger or acquisition approaches and processes of the
four case studies. Lessons and critical success factors for managers designed for future
1.1. Background to the Research ................................................................................. 2 1.2. The Problem Addressed and the Purpose of the Dissertation............................... 2 1.3. Format of the Report............................................................................................. 3
2. DEFINITION OF THE PROBLEM..................................................................................... 5
3. LITERATURE REVIEW .................................................................................................. 7
6.1. Types of Organisational Culture......................................................................... 62 6.2. The Cultural Dynamics of Organisational Combinations................................... 63 6.3. Managing the Culture During the Merger or Acquisition .................................. 65 6.4. The Approach to the Merger............................................................................... 66 6.5. Managing the Uncertainty with Respect to Employment Position..................... 71 6.6. Managing the Timeframe.................................................................................... 72 6.7. Managing Employee Turnover ........................................................................... 73 6.8. Communication................................................................................................... 74 6.9. Measuring Organisational Culture...................................................................... 75 6.10. Cultural Integration ............................................................................................ 78
control, identity, reward system, conflict tolerance and communication patterns (1990: 439,
in van der Post, De Coning and Smit, 1997). Finally, Bettinger identified twelve dimensions
of organisational culture, namely attitude towards change, strategic organisational focus on
goals and objectives, performance standards and values that contribute towards success,
rituals to support and reinforce values, concern for people, rewards and punishments that
positively reinforce behaviour, openness in communication and supervision, conflict
resolution aimed at minimising dysfunctional results, market and customer orientation, a
sense of pride in the mission and objectives of the organisation, commitment to the
organisation and teamwork (1989: 38-42, in van der Post, De Coning and Smit, 1997).
Due to the fact that many of these dimensions overlapped, they were not found to be unique.
In order to develop an instrument to measure organisational culture, it was necessary to distil
a set of unique dimensions. The result of synthesising the one hundred and fourteen
dimensions identified was, the emergence of fifteen culture dimensions as categorised and
described below (van der Post, De Coning and Smit, 1997: 149-150):
Conflict resolution – employees perception that they are encouraged to air conflicts
and criticisms openly
Culture management – the extent to which an organisation is actively and deliberately
engaged in shaping its culture
Customer orientation – the seriousness with which an organisation views the opinions
and feedback from their customers and actively responds to this
Disposition towards change – the encouragement of employees to be creative and
innovative and to constantly search for more efficient ways to get things done
Employee participation – the perception of the employees as being part of and
participating in the decision-making process of the organisation
Goal clarity – the clarity with which the organisation creates objectives and
performance expectations
Human resources orientation – the organisation’s perceived regard for its human
resources
Identification with the organisation – the degree to which employees are encouraged
to identify with the organisation
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Locus of authority – the responsibility, freedom and independence that individual
employees have within the organisation
Management style – the degree to which managers provide clear communication,
assistance and support to their subordinates
Organisation focus – the perception that the organisation is concentrating on the
activities which are fundamental to the business
Organisation integration – the integration of subunits within the organisation and the
active encouragement of co-operation between these units by co-operating effectively
towards the achievement of overall organisational objectives
Performance orientation – the emphasis placed on individual accountability for
clearly defined results and a high level of performance
Reward orientation – the allocation of rewards for employee performance
Task structure – the degree to which rules, regulations and direct supervision are
applied to manage employee behaviour.
Organisation integration, management style and locus of authority however, are some of the
more critical aspects of mergers and acquisitions.
Van der Post, De Coning and Smit (1998: 30) state that although there is a lack of statistical
evidence, it is widely acknowledged that corporate culture has the potential of having a
significant effect on organisational performance. Studies have indicated that corporate
culture can have a significant impact on a firm’s long-term financial performance and is an
important factor in determining the success or failure of organisations. Finally, although
corporate cultures are difficult to change, they can be made more performance enhancing
(Kotter and Heskett, 1992: 11-12).
3.1.12. Analysis of Organisational Culture
Developing a concept as to what organisational analysis implies is a problematic issue.
Martin (1992: 13 in Ogbanna and Harris, 1998: 37-38) provides one framework where he
identifies three categories of organisational culture:
The integration perspective uses organisational consistencies as the basis for studying
organisational culture
The differentiation perspective analyses opposites as a base and focuses where there is
lack of consensus
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The fragmentation perspective studies the changing reality of the organisation and the
integration between sub-cultures.
Martin argues that in order to gain a comprehensive view of organisational cultures, all three
perspectives must be applied (Ogbanna and Harris, 1998: 38). This study highlights both the
similarities and differences within an organisation and examines changes in the way staff and
management perceive organisational culture.
Kotter and Heskett (1992: 27-47,58) proposed that almost all theories on organisational
culture and performance could be classified in terms of three categories:
The first theory associates strong culture with excellent performance through three
main ideas: goal alignment, motivation and the creation of the necessary structures
and controls
The second theory’s perspective is that only contextually or strategically appropriate
cultures will be associated with excellent performance
The third theory exposes the need for culture that is able to anticipate and adapt to
environmental change in order to achieve superior performance in the long-term.
3.2. Mergers and Acquisitions
3.2.1. Definition of Mergers
The Oxford dictionary defines a merger as “the joining or gradual blending of two previously
discrete entities”. Mergers take place when two companies integrate to form a new company
with shared resources and corporate objectives (Ghobodian, James, Liu and Viney, 1996: 56).
3.2.2. Definition of Acquisitions
The Oxford dictionary defines an acquisition as “an outright gain of something (especially
useful).” An acquisition occurs when on organisation acquires sufficient shares to gain
control or ownership of another organisation. Such takeover bids are classified as either
‘friendly’, that is when the first bid made is accepted, ‘contested’, that is when there are
specific issues that have to be debated, or ‘hostile’. The distinction between friendly and
hostile acquisitions refers to the attitudes of the shareholders and the negotiating senior
management, rather than the acquired workforce.
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3.2.3. The Subtle Difference Between Mergers and Acquisitions
For the workforce, being acquired or merging reflects a mere semantic difference as,
regardless of the context or the quality of the relationships between the negotiating team, the
merger or acquisition event creates considerable uncertainty.
In general, the overt power relationships existing between parties to an acquisition is likely to
differ from that between merger partners, especially at the time of the initial announcement.
In an acquisition there are clear winners and losers. Power is not negotiable, but is
immediately surrendered to the new parent (Mangham, 1973 in Cartwright and Cooper, 1996:
34). From the perspective of the employees and the business community in general, the
acquisition of another company is a symbol of the success and confidence of the acquiring
organisation. Conversely, being acquired is interpreted as a symbol of failure at both the
organisational and personal level. Employees need not be directly involved in the negotiation
or execution of a merger or acquisition, to feel its impact, as it produces a psychological
ripple that can be felt throughout the organisation.
Cartwright and Cooper (1996: 35) suggest a merger is rarely a marriage between two equals,
but as parties are likely to be evenly matched in size, the distribution of power is likely to
evolve over time. There will be greater and more overt initial resistance to change within
hostile acquisitions than in voluntary mergers or acquisitions, as in such circumstances
feelings of defeat and powerlessness are likely to be greater. The distribution of power has
significant implications for merger outcomes in setting the scene and the direction of future
cultural change.
Mergers and acquisitions differ from other major organisational change processes in three
important aspects:
The speed of change
The scale of change
The critical mass of the unknown they present for both parties.
Although mergers and acquisitions are legally different transactions, they tend to be treated
synonymously within the literature, primarily because in practice a merger is rarely a
marriage of equals (Humpal, 1971 in Cartwright and Cooper, 1996: 33). Management buy
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outs differ from ordinary acquisitions in two ways: Firstly, a large fraction of the purchase
price is debt financed, and secondly, the organisation is privatised, its shares no longer trade
on the open market and management are now the owners of the equity.
3.2.4. History of Mergers and Acquisitions
Merger and acquisition activity has been described as occurring in waves. In the United
Kingdom the first wave was in the 1920s, the second in the 1960s and the third in the early
1970s. The fourth, the largest and most sustained wave occurred in the 1980s. There has
been a phenomenal growth in merger and acquisition activity. Mergers and acquisitions are
favoured strategic alternatives to organic growth and during the past decade the number,
frequency and scale of mergers and acquisitions has increased significantly, with deals
announced worldwide in 1999 setting a new single year record of US$3.4 trillion (Ernst and
Young, 1999: 31).
Due to rapid globalisation, mergers have become an inevitable part of doing business and an
essential element of corporate survival. Often however, the resulting whole is not greater
than the sum of the parts, or equal to them (Fisher, 1998: 70). Although the opportunity to
merge or acquire is presented to shareholders as a strategy for wealth creation, it is estimated
that more than half prove to be financially unsuccessful. Preoccupation for the incidents and
outcomes of these organisational marriages increased in the 1980s as mergers and
acquisitions became a worldwide growth industry (Cartwright and Cooper, 1996: 24).
3.2.5. The Motive for Mergers and Acquisitions
Price (1999: 39) states that the primary motive of mergers and acquisitions is to benefit the
organisations in the following ways:
To increase shareholder value
To dominate or penetrate new markets
To develop new products or services
To acquire new capabilities and resources
To achieve economies of scale or cut costs
To defend against a takeover.
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3.2.6. The Impact of Mergers
Cartwright and Cooper (1996: 38) on the basis of their own and previous research in mergers
and acquisitions, suggest there are sufficient commonalities to propose that the scenario of
events that immediately follow a merger announcement is likely to be typical. These events,
which have been called the ‘five absolute truths’ about mergers and acquisitions, are as
follows:
Mergers and Acquisitions are Emotive Events, which Affect Everybody
Although mergers may be merely financial events to those negotiating the deal, to the
employees involved, they represent a potentially emotional and stressful life event. The
imagery and terminology associated with mergers is extremely emotive and similar to that
used to describe intimate personal relationships, for example, marriage or parenting. Mirvis
(1985, in Cartwright and Cooper, 1996: 39) suggested that the psychological response to
mergers can be understood within the Kubler-Ross model of personal bereavement.
According to Mirvis (1985, in Cartwright and Cooper, 1996: 39-40), employee reactions pass
through four stages:
Stage 1: Disbelief and denial
Stage 2: Anger through rage and resentment
Stage 3: Emotional bargaining beginning in anger and ending in depression
Stage 4: Acceptance.
Mergers and Acquisitions Create an Expectancy of Change and Increase Organisational
Cohesiveness
The change created by mergers that is associated with the onset of conflict, causes employees
to close ranks. Increased cohesiveness results from a temporary shared sense of loss, which
causes people to hold on to what they have. Mergers and acquisitions are effective in
breaking down communication barriers and encouraging intra and interdepartmental
interaction.
Merger or Acquiring Management are Invariably Over-confident in their Estimation of the
Speed and Ease with which they can Achieve Integration
The financial planning aspects of a merger usually receive most of the management’s time
and concentration and little regard is given to the human aspects of the process. Management
often automatically expect and assume the acquired employees will adopt their culture, a
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process that is often met with resistance and results in adverse affects. ‘People problems’ and
the time scale associated with this process are often underestimated.
Mergers and Acquisitions Result in Unplanned Personnel Losses
As job losses and redeployment often occur in mergers as a result of rationalisation and
duplicity, the most common merger fear is therefore that of redundancy. In addition
unplanned personnel losses occur at all levels, however the highest turnover and absenteeism
takes place at blue-collar and shopfloor levels. Employees leave for various reasons
including the feeling that they will be unable to fit into the new organisation and the
uncertainty caused by the merger process.
Mergers and Acquisitions are Stressful
In addition to the stress caused by mergers, employees must also cope with the uncertainty of
the situation. This can be manifested in five immediate concerns and relate to:
Loss of identity
Lack of information and increased anxiety
Survival becomes an obsession
Lost talent
Family repercussions.
In addition common merger stresses include, fear of job loss, changes in colleagues, bosses
and subordinates, loss of or reduced power, poor or inconsistent communication and changes
in rules, regulations, procedural and reporting arrangements.
3.2.7. Key Principles in the Successful Integration Programme
Price (1999: 41-42) and Horwitz (2000: 21) outlined four distinct phases, which extend over
a period of two to three years:
The Start-up Phase (3-9 months)
The start-up phase spans the period from the announcement date to the closure of the deal.
Characteristics of this include intense pressure for senior management, uncertainty and a loss
of direction and focus for employees. Transparency, short term operational plans and
communication are vital at this stage.
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The Transitional Phase (3-6 months)
This phase is characterised by severe pressure and anxiety regarding job security for all
employees. Often employees defend their territory and this may or may not be accompanied
by political activity and aggression. Any inappropriate behaviour from management can
have potentially catastrophic effects on employee morale. This stage requires well
formulated personnel structures, processes and fairness.
The Integration Phase (7 months – 2 years)
Ideally differences between the organisations are worked out at this stage and the
organisation focuses on the conscious creation of a widely accepted new organisational
culture. Sensitivity with regards to values and culture is important at this stage. A great deal
of pressure is put on middle management during this period as they are responsible for the
implementation of change and are directly exposed to the day-to-day practical issues arising
from clashes and power struggles. It is fatal to ignore the importance of managing the
emerging culture and therefore, this stage requires both leadership and conflict management
skills.
The Closure Phase
This is an important phase for the integration of the organisation as there is a strong sense of
relief once everyone has bought into the new culture and values. If closure is not reached,
employees’ behaviour is often reflective of their previous environment and a sense of
resentment develops as a result of issues from the merger not being adequately resolved. The
creation of successful group teamwork will assist in this regard.
3.2.8. Identification of Problems Associated with Managing Cultures during Mergers
Irrespective of the criteria selected, research evidence has repeatedly demonstrated that
mergers have had an unfavourable impact on profitability. Rather than achieving economies
of scale, they have become associated with lowered productivity, increased strike action,
higher absenteeism and poorer accident rates. The literature of mergers highlights the
difficulty of managing organisational cultures and the lack of attention usually give to the
process. The methodology of integration in mergers has not been sufficiently developed.
Mergers are often seen as a painful process that managers want to put behind them.
Moreover, most organisations do not go through this process often enough to develop a
refined and repeatable pattern (Ashkenas, DeMonaco and Francis, 1998: 165).
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Price (1999: 41) cites the most commonly recurring problems in mergers and acquisitions:
The role, behaviour and aptitude of management detracts from how well employees
cope with change
Poor communication
Lack of a clearly defined transformation process to manage human resources issues
Underestimating the need for human resource guidance and contribution
Lack of a well defined human resources transformation strategy
Culture clashes between organisations are inevitable and a main cause of failure.
The key message of the above according to Price (1999: 39) is, “ignore the people issues at
your peril.”
GE Capital, through dozens of acquisitions to form the world’s largest financial services
organisation, is an exception. Although their model has been developed for acquisitions, it
contains important guidelines for the management of organisational cultures in mergers. The
model consists of four action stages to be used as a framework to identify related problems
(Ashkenas, DeMonaco and Francis, 1998: 166-167).
The First Stage: Pre-acquisition
The first stage is the pre-acquisition stage consisting of due diligence, negotiation and closing
of the deal. Associated problems include:
The hidden costs, especially human resource related issues
A lack of understanding of the differences between organisational cultures relating to
the strategic fit of the organisations
Those arising from the announcement, which result from the choice of messengers,
content of the announcement and the cultural differences between organisations.
The Second Stage: Foundation Building
This is the foundation building stage consisting of the launch, the working out of the merger
integration and the strategy formulation. Associated problems include:
Polarisation of attitudes as a result of inadequate communication (Cartwright and
Cooper, 1996: 127)
The weaker or smaller company’s fear of being swallowed (Fisher, 1998: 71)
Failure to develop a new identity resulting in loss of focus and direction
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An inability to make tough decisions quickly and get structures for management of
the merger in place.
The Third Stage: Rapid Integration
This consists of the rapid integration of the organisation through implementation of the
integration plan, and the course assessment and adjustment. Associated problems include:
A fall in productivity due to uncertainty
Failure to create a unified culture
Inconsistent decision making
Managers neglecting normal responsibilities due to pressure to manage the merger
Lack of clear objectives
Idealisation of pre-merger organisational culture in resistance to any change.
The Fourth Stage: Assimilation
Stage four involves an evaluation and adjustment of the long-term plan and capitalising on
the success of the merger. Problems considered solved may unexpectedly crop up again.
3.2.9. Key Practices that Enhance the Chance of Integration
Tetenbaum (1999: 29-35) lists seven key practices for integrating people and cultures:
Provide Input into a Go-No Go Decision
Invite the Human Resources manager and integration team leader to participate in the initial
discussions surrounding the potential merger. The earlier in the process they can participate,
the better as these parties are able to provide an important and respected opinion as to
whether the companies should or should not merge.
Build Organisational Capability
Have the right people in place to effectively perform the tasks needed to achieve
organisational goals. This focuses on retention, riffing, which is important in reducing
redundancies and achieving cost savings, and recruitment, which is vital in order to fill the
gaps.
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Strategically Align and Implement Appropriate Systems and Procedures
Ensure that these are in keeping with the strategic intent of the merger or acquisition and
establish success indicators that are consistent with the business strategy.
Manage the Culture
In the first phase, identify an appropriate culture to support the business goals and affect a
meaningful value system for the new organisation. The second phase concerns inspiring the
new culture throughout the organisation. This may be difficult for three reasons: firstly, the
size of an organisation becomes an issue; secondly, many mergers are built on previous
mergers and employees are change weary; and finally, culture addresses individual and
organisational beliefs and values that are difficult to change. An integration team is crucial in
this regard.
Manage the Post Merger Drift by Managing the Transition Quickly
Employees become preoccupied with their own self-interest and distracted from their work.
Until they know their role in the new organisation, they are reluctant to commit. At the same
time however, when a merger or acquisition is announced, people expect change and are
relatively receptive to it. The window of opportunity should therefore be utilised to do what
needs to be done.
Manage the Information Flow
Communication is essential. Ensure that messages reach all levels of the organisation and
utilise all channels of communication. Patience is required, as messages often need to be
conveyed repeatedly, or in an alternate manner.
Build a Standardised Integration Plan
Develop a procedure within the organisation to streamline the process. If inexperienced in
this regard, one should be developed through collaboration with merger and acquisitions.
3.2.10. Models for Managing Organisational Cultures during Mergers
The following table illustrates the different stages of GE Capital’s Pathfinder Model (1998)
and the Ernst and Young Model (1997).
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Figure Two: Comparative Table of Stages in the GE Capital’s Pathfinder Model (1998) and
the Ernst and Young Model (1997)
Pathfinder Model (1998) Ernst and Young Model (1997) Stage I Pre-acquisition Search for enhanced strategic synergy
Start a cultural assessment of the acquired company Identify business and cultural barriers to integration success Select an integration manager Assess the strengths and weaknesses of the business and function leaders Develop a communication strategy
Core competencies and capabilities and associated strengths and weaknesses must be understood Insight must be sought for “missing” synergies and need for strategic leveragePrior merging history of acquirer and development of a proper acquisition strategy
Stage II Foundation building Initiation, conclusion and announcement of the deal
Formally introduce the integration manager to staff Orientate the new executives to GE Capital’s business rhythms and non negotiable issues Jointly formulate an integration plan including a 100 day plan and a communication plan Visibly involve senior management in the process Provide sufficient resources and assign accountability
Determination of organisational fit Develop a proper insight into the histories of the prospective parties Adopt a multi-disciplinary perspective on the respective companies, addressing the manner in which the deal develops and closes, their degree of compatibility, the identity of the new organisation, critical success factors and the degree pace and intensity of integration
Stage III Rapid Integration Integration of the Organisations Use of process mapping and cross cultural analysis to accelerate integrationUse the audit staff to process audits Using feedback and learning to adapt the integration plan Initiation of short term management exchange
Integration momentum must be sustained to attain:
Strategic leverage rapidly Management of risk and damage controlProtection and actualisation of strategic leverage Management of critical success factorsManagement of change Building of a new identity Establishing an in-depth reciprocal understanding
Stage IV Assimilation Launching the Renewal of the Newly Formed Organisation
Continue to develop common tools, practices, processes and language Continue longer-term management exchangesUtilise the corporate education centre Use the audit staff for the integration audit
The organisation must be transformed and change managed on a continuing basisCompany must focus on its strategic intent and alignment
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As a result of their extensive experience in acquisitions, GE Capital has learnt four important
lessons. These provide some insight into successful mergers and are as follows:
1. Acquisition integration is not a discrete phase of a deal but rather a process beginning
with due diligence and running through the ongoing management of the new enterprise
2. Integration management is a full-time job and must be recognised as a distinct business
function
3. Decisions about management structure, key roles, reporting relationships, layoffs,
restructuring and other career affecting aspects of the integration should be made,
announced and implemented as soon as possible after the deal is signed
4. Successful integration combines not only the various technical aspects of the business but
also the different cultures.
3.2.11. The Successful Management of Mergers
Pritchett and Pound (1997: 2-31) defined the key ground rules for the successful management
of mergers and acquisitions as follows:
1. Start Managing the Transition When the Deal is Announced
Things will begin changing as soon as people learn of the deal. They will begin to think and
act differently and an entirely new set of dynamics will emerge. These attitudinal shifts and
employee concerns can dramatically alter the corporate climate. Transition management
should begin as soon as the deal is announced and not wait for the deal to be signed,
otherwise the bulk of management’s time will be spent trying to fix problems rather than
preventing them. Proactivity as opposed to reactivity is paramount if management wish to be
positioned to shape circumstances as opposed to being a victim of them.
2. Protect Productivity
The merger is a major distraction and interferes with employees’ work focus and undermines
job commitment. Productivity is thus likely to suffer a severe decline. This drop in
productivity may be interpreted as evidence of a ‘bad merger’. However, at the same time,
destabilisation increases the organisation’s energy level. But unless this can be channelled
along productive lines it will result in a destructive force, sabotaging corporate effectiveness.
Several ground rules are recommended:
Operate with very short-term goals and objectives
Initiate new, merger specific incentive programs
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Monitor performance more closely
Provide employees with quick and accurate feedback
Quickly clarify roles and responsibilities for each employee
Pass out more ‘psychological paycheques’ to employees
Raise performance standards and enhance the pressure
3. Tighten the Integration Period Time Frame
The most common complaint from employees is that the merger is moving too slowly and
management should just ‘get on with it’. Instinctively during this phase employees seem to
know what is best. Moreover, they need answers and want closure. Therefore, a slowly
paced integration is considered to be high risk and prolongs the period where damage may
occur as a result of generic organisational merger problems. The number of months from
start to finish is regarded as a key predictor of the merger’s success or failure. A nine to
twelve month period is recommended in order to considerably increase the likelihood of the
merger’s success.
4. Control the Amount of Destabilisation
Destabilisation manifests itself in a variety of underlying problems. With a well-conceived,
professionally guided integration strategy, can ensure management that both the substance
and the timing of the integration are expertly designed and that all key management positions
are aligned. Management should focus on working through differences on the front end,
rather than after the roll out. Although, management cannot afford to second-guess their
strategy, fine-tuning and redirection are inevitable and demonstrate a degree of flexibility. A
carefully structured and systematically managed integration process, however, remains
crucial. It is important to remember that obvious moves may not be the smart moves in this
situation.
5. Be Realistic about the Cultural Differences
The ‘best of both worlds’ strategy brings traumatic destabilisation, and typically one culture
nonetheless emerges on top. It is thus recommended that one culture is integrated as
opposed to two. The argument usually is in favour of the dominant or most financially
successful company. Seize the window of opportunity afforded by the merger shake-up to
work towards a new and better culture. As the key purpose of a corporate culture is to bring
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stability to an organisation, there is little wisdom tearing down both cultures at a time where
there are so many other pressures.
6. Manage the Turnover
Natural attrition produces a loss of quality employees and minimal turnover among marginal,
weak players. While it may be advantageous to downsize, a strategy reliant on normal
attrition often offers no hope for strengthening the organisation as the talent leaves first.
Furthermore, it is lethargic approach and not good management. Rather management should
look for opportunities to consolidate and streamline the organisation and move rapidly to re-
recruit high quality employees. It is much easier to succeed with a team of quality players.
The loss of key employees is not unusual according to Cartwright and Cooper (1996: 45) who
found that, apart from early retirement, redundancies and circumstances amounting to
constructive dismissal, mergers and acquisitions are associated with the highest amount of
voluntary resignations. Many unplanned personnel losses occur throughout the organisation.
This may be as a result of the broken psychological contract, which Handy says exists
between the individual and his/her organisation (Cartwright and Cooper, 1996: 47). When
the organisation ceases to exist, or becomes fundamentally altered, is gives rise to a period of
self-appraisal and reassessment as to whether they would like to establish a new contract with
the organisation.
7. Conduct the Necessary ‘Soft’ Due Diligence
Failed mergers often reflect a sloppy job of ‘soft’ due diligence. Key critical success factors
for such a cultural audit are an understanding of:
Management strengths and weaknesses
Organisation structure and needs/opportunities for redesign
Salient differences in corporate culture to be reconciled
Organisational ‘soft spots’ that could put a merger at risk.
It is important to take into consideration that people’s strengths often become weaknesses
during the merger transition period. The staunchest defenders of the old culture have the
most difficult struggle. An objective, professional appraisal of people’s competencies and
potential is therefore required. The focus should lie with those individuals who are able to
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tolerate ambiguity and uncertainty, facilitate the change process, take appropriate risks,
communicate effectively and enjoy the challenge.
8. Set your Priorities Carefully
Priorities must be correctly established and focused on. The mistake of giving your time and
attention to the person or problem that makes the most noise is a very unreliable predictor of
true priorities. Another area of entrapment lies in what is familiar. Focus should be on what
counts the most rather than personal preferences. Well-placed priorities include:
Shorten the transition period
Rapidly stabilise the organisation
Strengthen the talent level
Reposition the organisation to better serve the marketplace
Protect the bottom line.
Activities that do not directly contribute are a poor investment of time and energy. Also,
constantly changing priorities often creates the effect of multiple mergers. Operating from the
outset with a coherent, purposeful strategy with well-defined objectives will result in a
positive return in investment of time, energy and money.
9. Be Bold
Mergers call for uncommon management, bold moves and a rejection of status quo
management. Merger problems set their own tempo and mergers often fail because
management makes the classic mistake of letting problems spiral out of control.
Decisiveness during a merger process is an advantage whereas caution is a curse. Pritchett
proposes that that the very best merger managers are those who are unconservative, flexible,
risk-taking, aggressive, decisive and creative.
10. Put Dollar Signs on Decisions
Success is measured in numbers and thus the financial angle should always be taken into
consideration. This includes calculating the trade-offs of time for money, something
management frequently fail to do. Costly decisions are often made in management’s attempt
to buy goodwill. They overspend in an attempt to buy loyalty or to reduce their feelings of
guilt. Companies should be fiscally responsible, not foolishly generous.
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11. Offer Quick Impact Training on Merger Management
The same old style of management, on the job training or a learn-as-you-go approach is not
appropriate during a merger as often too much is at stake and there are no second chances. In
addition, the learning curve is likely to lengthen the transition process and translate directly
into lost productivity and financial losses. It is imperative that management are educated on
what to expect, given training, shown the shortcuts to success and given a grasp of proper
priorities. This results in a common frame of reference for all and enables an alignment of
effort in the integration effort.
12. Give your Workforce a Proper Merger Orientation
As change, ambiguity and surprises mark the merger transition period, this often results in
trouble as employees typically resist change, dislike surprises and are fearful of ambiguity. It
is therefore best to meet the challenge head-on and prepare employees for the certainty of
uncertainty. With a proper orientation, employees find the merger less traumatic and are
more understanding of the generic problems. Above all this builds management’s credibility
and aids the organisation in a more successful navigation.
13. Take Care of the ‘Me’ Issues.
Self preservation instincts powerfully influence people’s behaviour. Employees are first and
foremost concerned with themselves and how they, as individuals, are going to be affected by
the merger. Their main priorities are their own personal concerns. People will not worry
about the company’s survival unless they are assured of their own. It is therefore a
management responsibility to answer employee’s issues and provide them with a reason for
wanting the merger to work. These issues cannot be left unresolved as it implies that
employees are a second priority.
14. Give Yourself Permission to Make Some Mistakes
Mistakes are unavoidable, and playing it safe is often the biggest risk of all. There is no such
thing as a ‘zero defects’ merger and an unwillingness to make mistakes is often a
fundamental error. It is recommended that the merger manager’s time be utilised by taking
some chances, finding the errors and then fixing them. This necessitates a degree of risk-
taking. Finally, if management do make mistakes, they must admit to them and then continue
with managing the business.
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15. Keep the Focus on Clients in your Marketplace
As customer service can suffer during a merger, this provides an excellent opportunity for the
competition to gain market share. Steps should therefore be taken internally to encourage
employee’s attention to clients and customers. These steps should be designed to counter
people’s distraction and preoccupation with personal concerns and include implementing new
service initiatives, giving employees quick, accurate feedback, and developing new merger-
specific incentive programs. It is essential to remember however, that employees are there
because there is a business to be run, not because there is a merger taking place, and they are
getting paid to help run a business and should therefore concentrate on this.
The Cisco Approach
Due to an awareness of the frequent failure of mergers and acquisitions, Cisco have devised
an approach to maximise the success of their numerous acquisitions – one per quarter since
1993 (O’Reilly, 1998: 3). These include a set of criteria that could be used to determine the
suitability of an acquisition and the reliance on empowered teams and programmes to
increase the speed of assimilation. They acknowledge that the acquisition of technology is
the acquisition of people and thus never engage in hostile takeovers. In order to ensure that
the entire process is characterised by honesty and trust – both before and after the acquisition
- Cisco insist that all employees are fully informed throughout the acquisition in order to
avoid negative surprises and maximise retention and trust.
Cisco has a dedicated mergers and acquisition unit comprised of both finance and human
resources personnel. Criteria of success include:
Shared vision
Likelihood of short-term win-win for the acquired company and Cisco
Long-term win-win for all parties
Right chemistry or cultural compatibility
Reasonable geographic proximity.
Their due diligence commences with informal interaction between senior members of the
respective organisation. The target company is subsequently assessed on what information
they are prepared to share or not share. Cisco believes excessive secrecy signals a lack of
openness and honesty. This due diligence also attempts to establish how widely target
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organisations share their equity within the organisation. The latter is encouraged by Cisco -
they believe this is an effective way to retain people and therefore talent. Cisco believes that
if executive management is not retained, rank and file is lost. In addition, careful scrutiny is
made of management styles, organisational structure and cultural fit issues.
“We’ve killed nearly as many acquisitions as we’ve made…even when they are very tempting. I believe it takes courage to walk away from a deal. It really does. You can get caught up in winning the acquisition and lose sight of what will make it successful. That’s why we take such a disciplined approach.”
John Chambers, CEO Cisco Systems, 1998
Cisco establishes integration teams in order to integrate new companies into Cisco as quickly
as possible. The Human Resources director of the corporate acquisition group welcomes new
employees with the acknowledgement that change is painful and will therefore be fast.
Integration takes place at both a cultural and a structural level. Culture integration includes
the assignment of ‘buddies’ and special orientation sessions while key elements of Cisco’s
acquisition process include:
The vision of the acquired companies leader must be compatible with Cisco’s
The recognition or realisation that only one culture can survive
Clear expectations of how the merged entity will function
Transactions are done quickly
There must be short-term and long-term wins for stakeholders of both organisations.
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4. RESEARCH METHODOLOGY
4.1. Research Proposition
This study will investigate the following major and minor propositions in the context of a
comparative analysis of four case studies focusing on mergers in South Africa.
Major Proposition
Without successful management of a merger there will be a negative impact on
organisational culture.
Minor Propositions
There are common trends that can be identified, which will result in a successful cultural
transition in a merger.
Lessons can be drawn from this comparative study to assist organisations in successful
mergers.
There is a marked similarity between the trends evident in successful mergers in a South
Africa setting to those identified by international research.
4.2. Research Procedures
This research report will conduct a thorough comparative analysis of the secondary data
within the following case studies. An asterix (*) has been used to denote the merged
organisation to avoid confusion.
1. Momentum Southern Life: Examining the Effects of Organisational Culture and
Profitability during a Merger (Bezuidenhout, 1999)
This case study focuses on the merger between Momentum Individual Life and Southern
Life. The merged organisation came to be known as Momentum Life*.
2. The Identification of the Corporate Cultures in Macsteel (Pty) Ltd and Iscor Steel
Ltd Prior to and Post Merger (Cohen, 1999)
This case study concerns the merger between Macsteel (Pty) Ltd (Macsteel) and Iscor
Steel Ltd (Iscor). The merged organisation is known as Macsteel International*.
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3. The Effects of Mergers and Acquisitions on Organisational Culture, Climate and
Financial Performance (Kirsten, 1999)
This case study is a confidential document concerning both a merger and an acquisition.
As a result the names of the organisations have been altered. For the purposes of this case
the acquiring organisation will be referred to as Pathology Services, and the acquired
organisation will be referred to as G.P. Edwards. As the merged organisation maintained
the name of the acquiring organisation, it will be referred to in this research as Pathology
Services*.
4. Protea Industrial Chemicals - A Division of Protea Industrial Chemicals (Pty) Ltd:
Evaluation of Organisational Culture Pre and Post a Management Buy-Out (van
Heerden, 1999)
This study focused on a management buy out. The organisation under new ownership
will be referred to as Protea Industrial Chemicals*.
The focus is to determine whether there are common trends, lessons and themes that can be
gained from this analysis. The research is of an exploratory nature, conducted primarily
through desk research.
This study relied on data collected in the execution of the four case studies. In addition, more
recent information reflected in current literature has also been applied.
4.3. Research Approach
This research makes use of content analysis, which represents a formal approach to
qualitative data analysis. Content analysis as a research method uses a set of procedures to
make valid inferences from text. These inferences are about the message itself. Mostyn
(1985, in Hussey and Hussey, 1997: 250) refers to content analysis as “the diagnostic tool of
qualitative researchers, which they use when faced with a mass of open ended material to
make sense of.”
Content analysis can be used for many purposes, (adapted from Berelson, 1952 in Weber,
1990: 9) of which areas pertinent to this study are to:
Identify the intentions and other characteristics of the communicator
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Describe attitudinal and behavioural responses to communication
Reflect cultural patterns of groups, institutions or societies
Reveal the focus of individual, group, institutional or societal attention
Describe trends in communication content.
Aries (1973, in Weber, 1990: 11) illustrates that content analysis may be:
Applied to substantive problems at the intersection of culture, social structure, and
social interaction
Used to generate dependent variables in experimental designs
Used to study small groups as a microcosm of society.
Content analysis offers a number of advantages as a method of analysing qualitative data as:
Content analytic procedures operate directly on text or transcripts of human
communications
Communication is a central aspect of social interaction
It yields unobtrusive measures in which neither the sender nor the receiver of the
message is aware that it is being analysed, therefore there is little danger that the act
of measurement itself will act as a force for change that confounds the data (Webb,
Campbell, Schwartz and Sechrist, 1981 in Weber, 1990: 10)
Culture indicators can be used to assess quantitatively the relationships among
economic, social, political and cultural change
It is best used on content analytic studies using both quantitative and qualitative
operations on texts. This method of analysis combines what are usually thought to be
opposing methods of analysis.
More specifically, in analysing the qualitative data for this study, a derivation of content
analysis, the Grounded Theory approach, described by Easterby-Smith, Thorpe and Lowe
(1991: 108), was used. The Grounded Theory approach is a holistic approach to qualitative
analysis, in which the researcher remains immersed in the data while examining any
developing themes or patterns. Emphasis is placed on intuition and feel, as opposed to
numbers and frequency. This method of research is especially pertinent for non-standard
data, for example transcripts of in-depth interviews. The framework is derived from the data,
as opposed to imposing an external structure on the data as with the analysis of quantitative
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data. Common or contradictory themes, patterns and trends are drawn out of the data.
Research should be used to generate Grounded Theory, which ‘fits and works,’ rather than
forcing data within logico-deductively derived assumptions and categories (Jones, 1987, in
Easterby-Smith, Thorpe and Lowe, 1991: 108). Glaser and Strauss (1967, in Easterby-Smith,
Thorpe and Lowe, 1991: 108-111), identify seven major stages in this type of analysis:
Familiarisation
Transcripts are read and re-read to enable the researcher’s first thoughts to emerge. This
stage is exploratory and involves familiarisation with the data to be analysed.
Reflection
The researcher attempts to make sense of the data available and to ascertain whether the data
gathered supports existing knowledge or whether it challenges or supports previously
unanswered questions. Awareness of previous research and models is necessary at this stage.
The process of evaluation and critique becomes clearer and cataloguing is important in order
to take into consideration and evaluate previous research. Ideas begin to formulate, but
explanations and solutions are still instinctively based on ‘gut feel.’
Conceptualisation
A set of variables and key concepts, necessary to understand what is emerging from the data,
are identified. The researcher once again searches the data in order to highlight these
exploratory variables. Any further variables or concepts are identified and added to the list.
The data is searched until the data is exhausted. The reliability and validity of these concepts
are however, unconfirmed at this stage.
Cataloguing
Once a correlation is established between the concepts identified at conceptualisation and
explanations given, a cataloguing system is developed as a quick reference guide. It is useful
at this stage for the researcher to arrange the data into a form, which can readily be analysed
and reported on. This should be an intuitive process and care should be taken at this stage not
to allow it to become mechanistic, as this would damage the power of the explanation.
Recoding
The data is now reviewed in order to determine whether some of the concepts were used in
different contexts or to explain another phenomena. In addition, data is reviewed in order to
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determine whether the researchers’ understanding is the same as the original meaning.
Finally data is revised in order to determine whether different concepts are being defined
using the same concepts or variables by different people. At this time, concepts are redefined
and recoded. It may be necessary to collapse some of the codes into more general ones, or
visa versa.
Linking
As the analytical frameworks become clearer, patterns begin to emerge and concepts start to
fit together. These can be linked to general models and holistic theory. The data is then
linked to theory and a first draft begins to emerge.
Re-evaluation
Areas requiring further analysis are identified. Some areas may have been omitted, whereas
others may have been overemphasised. This stage may be undertaken more than once as
issues such as these are reconsidered and rewritten.
4.4. Assumptions, Limitations and Weaknesses
This study assumes that these cases are representative of mergers within a South African
context. However, an investigation into more than four cases is required in order to identify
generic trends, patterns and lessons.
Furthermore, this comparison focuses predominantly on the organisation’s cultural transition,
which is just one factor pertaining to the success of mergers. It is generally assumed that the
purpose of an organisation is to provide high returns and create value for shareholders. The
success of a merger is therefore often defined by the aforementioned characteristic. This
research is limited by the unavailability of financial information and the impact of the
respective merger or acquisitions on productivity and profitability. This restricts the ability to
assess the financial success of these four case studies. Other factors that impact on success or
failure of mergers, such as strategic choice, financial due diligence, market forces and
competitiveness of operations, have not been included in this report. The focus of this
research therefore, is on the alternate attributes of success, that is, the people and the culture
of an organisation.
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This study relies upon data collected during the four case studies and is therefore subject to
their same weaknesses and limitations. In addition, there is a heavy reliance on qualitative
data within these studies, which often tends to be biased. Furthermore, the writing style and
focus of each of these four case studies varies considerably. Consequently this research is
limited by the data or lack thereof within the case studies, and certain assumptions had to be
inferred.
This research includes an analysis of two pure mergers, a simultaneous merger and
acquisition, and a management buy out. It is important to note that although the literature
treats these terms synonymously, they are legally different transactions. The fourth case
study is an anomalous case study involving a management buy out. This was included as a
management buy out is often seen as an alternative to a merger or acquisition. However,
there are aspects of this anomalous case, which are not applicable to all areas of research
within this study. References to this case have therefore been omitted where irrelevant or
where there is no evidence.
Finally, due to the confidential nature of the third case study, fictitious names have been
assigned to the companies involved.
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5. FINDINGS
The aim of this investigative study is to determine whether lessons, themes and trends can be
identified from mergers within a South African context that can enlighten managers with
relevant and meaningful insights into future endeavours in this area. These findings are
drawn from secondary data through a comparative case study of four organisational mergers.
The following trends, themes or patterns emerged from this investigative study:
All the mergers were analogous combinations of organisations with contrasting
organisational culture types, as opposed to matches of a similar type
The type of marriage contract or partnership agreement between the organisations
depended on the motive, objective and power dynamics of the merger
Following the merger, almost all the organisations showed characteristics of a
dominant culture
No ‘soft’ due diligence to determine organisational fit was conducted on any of the
organisations prior to the transaction, or if it was, it was not evident in the data
analysed
Most of the organisations seemed to lack a clear merger operations strategy and there
was a divide between organisations where the integration was actively managed or
initiated by a specific person or group
There were limited similarities in the transition processes of the organisations, and
where these similarities were present, they were primarily examples of what not to do
Only two of the organisations had a definite sense of urgency during the merger
process
Most employees experienced uncertainty regarding their positions in the new
organisations
None of the four organisations actively managed employee turnover following the
merger
Communication in almost all the organisations was not managed as effectively as
possible
In addition to overall cultural changes, almost all the organisations showed significant
changes in individual cultural dimensions
Most employees felt that their respective organisations were not operating as fully
integrated units.
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Figure Three: Comparative Table of Findings
MomentumLife*
MacsteelInternational*
Pathology Services*
Protea Industrial Chemicals*
Culture Type Combination Momentum: Task
Southern: Role
Macsteel: Task
Iscor: Role
Pathology: Role
GP Edwards: Task
Pre-MBO: Role
Post MBO: Task
Marriage Type Traditional Traditional Collaborative N/A
Dominant Culture Momentum Macsteel G. P. Edwards N/A
‘Soft’ Due Diligence No No No N/A
Reason for Transaction Financial and Strategic
Financial and Strategic
Financial and Strategic
Strategic
Merger Operation Strategy No No No No
Merger Orientation No No No N/A
Managed by Person or Group
SteeringCommittee
No No No
Full-time Management No No No No
Extent of Clear Planning and Phases
Partial None None None
Effective Communication Yes No No No Evidence
Management of Employee Turnover
Partially No No No Evidence
Sense of Urgency No Yes No Yes
Management of Uncertainty Yes No No Partial
Human Resource Strategy No No No No
Integrated Unit No No No No
Outcome of Cultural Combination
Cultural Integration
Cultural Assimilation
Cultural Separation N/A
Specific Cultural Dimensions Requiring Management
Employee Participation
Goal Clarity
Locus of Authority
Organisation Focus
Disposition to Change
Performance Orientation
N/A
Stage 1: Announcement Well Handled
No Evidence No No No Evidence
Stage 2: Polarisation Partial Initially Yes N/A
Stage 3: Conscious Effort to Create a Unified Culture
No No No No
Stage 4: Unified Culture Not yet attained Not yet attained Not yet attained Not yet attained
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In this section, the main findings that emerged from the case studies are expanded upon and
discussed in greater depth.
5.1. All the mergers were analogous combinations of organisations with contrasting
organisational culture types, as opposed to matches of a similar type
Three out of four of the merger or acquisition processes studied were as a result of a
combination of culture types. Both the Momentum Life* and Macsteel International*
mergers represented combinations between role and task culture types. However, despite the
fact that both Southern Life and Iscor were predominantly role cultures, they also showed
traces of autocratic power cultures. Although Pathology Services* did not seek to define the
culture type of each organisation, G.P. Edwards had traits specific to a role culture and
Pathology Services had traits specific to a task culture. As the transition process within
Protea Industrial Chemicals* was a management buy-out and did not involve two parties,
there was no combination of cultures but rather a shift from a role to a task culture.
5.2. The type of marriage contract or partnership agreement between the
organisations depended on the motive, objective and power dynamics of the merger
The underlying motives and objectives of both the Momentum Life* and Macsteel
International* mergers were financial and strategic; these are typical of a traditional marriage.
Southern Life, in addition to a good name and the highest ratio of insurance policies per
customer in the industry, offered the opportunity to enter new markets and achieve economies
of scale. Momentum Individual Life, on the other hand, had one of the lowest cost structures
in the industry and was seeking growth. Therefore, this marriage sought to redesign the
participation, goal clarity, human resource orientation, identification with the organisation,
management style, organisation focus, organisation integration, locus of authority and task
structure. In contrast, G.P. Edwards felt that the culture of the new organisation was only
slightly weaker and experienced changes in only six of the fifteen individual cultural
dimension scores. These were customer orientation, goal clarity, identification with the
organisation, organisation focus, performance orientation and task structure.
After the management buy out of Protea Industrial Chemicals* there was a significant change
in the overall culture. This was evident in twelve of the fifteen individual cultural dimensions
specifically, customer orientation, disposition towards change, employee participation, goal
clarity, human resource management, identification with the organisation, management style,
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organisation focus, organisation integration, performance orientation, reward orientation and
locus of authority.
Specific Changes to Critical Cultural Dimensions
Prior to the merger, Momentum Individual Life’s organisational structure was flat and
informal. Their management style focused on setting and achieving specific goals, but how
the goals were attained was left up to the individual. Southern Life, on the other hand, was
governed by rules and regulations and had a very autocratic management style. After the
merger Momentum Individual Life indicated a change in locus of authority whereas Southern
Life did not. Both organisations however experienced a change in management style.
Remarkably, although Southern Life ran as an integrated company prior to the merger and
Momentum Individual Life operated as different profit centres, neither organisation indicated
a change in organisation integration after the merger.
Perceptions from both parties at Macsteel International* indicated an effect on their locus of
authority. Iscor employees felt there was a change in the manner of the execution of duties;
they felt less governed by rules and regulations and more by the achievement of objectives.
Furthermore, there was increased interaction with management of a more informal nature.
Macsteel employees however, felt rules, regulations and procedures had begun to hamper
their ability to perform, and that the informality that had once infused the organisation no
longer existed. Both organisations similarly indicated a change in management style. Prior
to the merger Iscor had a procedurally driven autocratic management style with a high degree
of formalisation. In contrast, Macsteel’s management emphasized the accomplishment of
tasks, and kept “their finger on the pulse.” No employees indicated any change in
organisation integration after the merger.
Similarly, perceptions varied at Pathology Services*. Employees from Pathology Services
felt the merger had negatively impacted on the degree of freedom and independence they had
in doing their work. In addition they felt marginalised and isolated, and that there had been a
change in the locus of authority in the new organisation. Although all employees felt more
restricted and stifled in the merged company, the employees from G.P. Edwards did not
indicate a change in locus of authority after the merger. Similarly, a change in management
style was also only experienced by the employees of Pathology Services. The G.P. Edwards
employees in contrast felt management was helpful and supportive and provided clear
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information. The G.P. Edwards employees also felt the organisation was operating as an
integrated unit and therefore, unlike the Pathology Services employees, they did not
experience any change in organisation integration.
The flatter organisational structure after the management buy out of Protea Industrial
Chemicals* opened up a direct reporting channel to the owners and directors of the
organisation. Staff at ground level also had an increased sense of responsibility, ownership
and accountability, and the new business units and systems improved interaction within the
organisation. Management style also changed from being individualistic to more
participative. The above therefore confirms that there was a positive change in locus of
authority, management style and organisational integration.
5.12. Most employees felt that their respective organisations were not operating as
fully integrated units
There was a significant difference found between the organisational cultures of Southern Life
and Momentum Individual Life after the merger, which indicated that the two cultures were
not yet effectively integrated and that a unified culture still needed to be created.
Employees from both Macsteel and Iscor had different perceptions regarding the merged
organisation and indicated that areas of conflict had not yet been fully identified. Although a
common sense of purpose, common goals and performance objectives were present, evidence
suggests that a common and unified culture still needed to be created.
Differences also existed in the perceptions and attitudes of the employees at Pathology
Services* regarding the culture of the merged company. Although all employees from G.P.
Edwards felt the merged company was operating as a completely integrated entity, a
sentiment echoed by the managers of Pathology Services, non-managerial staff at Pathology
Services felt the merged company was not yet functioning as a complete unit.
Organisational integration at Protea Industrial Chemicals* however, improved. The
management buy out resulted in the organisation performing differently and more profitably,
and encouraged a learning culture. Although evidence showed that interdivisional profits still
existed at Protea Industrial Chemicals*, the divisions were more involved with one another,
had a shared vision and goal, and operated as one unit. In addition, systems were
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implemented to facilitate sharing of information, employees were more open with each other
and, when decisions or changes are now made, the effect on the organisation as a whole was
considered.
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6. DISCUSSION
As the findings were not mutually exclusive and contained considerable overlap in areas, the
discussion and analysis has been broken down into thematic areas for discussion in order to
prevent unnecessary repetition of information and theory.
6.1. Types of Organisational Culture
As reflected in the literature, there is a greater probability that a merger or acquisition will
result in a combination of organisations with dissimilar cultures as opposed to similar
cultures (Cartwright and Cooper, 1996: 80). This is especially typical of an acquisition where
the acquired company is usually smaller and/or less successful than its acquirer.
Furthermore, due to the fact that financial and strategic reasons are usually considered above
cultural issues, combinations between organisations of different culture types are inevitable
(Price, 1999: 41). This is demonstrated by the reasons underlying all three combinations
within the case studies, which ultimately resulted in purely financial and strategic
amalgamations of disparate culture types.
Quite coincidentally all three transactions were combinations of ‘role’ and ‘task’ culture
types. Even though no ‘soft’ due diligence was conducted prior to the merger, this is
significant as this combination has the greatest potential for success, since these are adjacent
culture types and not at opposite ends of the continuum (Cartwright and Cooper, 1996: 82).
As the objectives of traditional marriages and collaborative marriages are different, the
respective partners require different characteristics. Success for a traditional marriage
depends on the ability of the acquirer to change the culture of the acquired, whereas success
in a collaborative marriage depends on the degree to which the cultures can work together
and integrate (Cartwright and Cooper, 1996: 81).
Both Momentum Life* and Macsteel International* represented traditional marriages with an
aim to significantly alter and redesign the weaker organisation in the partnership. The
Momentum Life* merger however, had a significant impact on Southern Life, as is evidenced
by the qualitative data and metaphors such as “picking the eyes out of,” “absolute
annihilation” and “migrate to the Momentum way.” A possible explanation for this is that, as
Southern Life felt threatened by Momentum Individual Life, they used their pre-merger
culture as a defence mechanism. In addition, the strength of Momentum Individual Life
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resulted in Southern Life employees feeling that the transaction was more like a take-over
than a merger.
Pathology Services and G.P. Edwards on the other hand represented a modern or
collaborative marriage where there was a recognition that the integration of operations or
expertise would be of mutual benefit. The parties were complimentary forces and each made
a contribution: Pathology Services offered black empowerment, whilst G.P. Edwards offered
an increased customer base, growth and a wealth of experience. This collaborative marriage
sought to build on and integrate both organisations’ cultures (Cartwright and Cooper, 1996:
79) where success was dependent on the degree of compromise both organisations were
willing to make. The success of this marriage was however hampered by the difficulty
experienced by the organisations in reaching a compromise; G.P. Edwards dominated due to
its size and stronger, more entrenched culture. Furthermore, the degree of change required
was increased by the complete lack of ‘soft’ due diligence. This would have revealed one
culture to be significantly more dominant. Instead, the two cultures were simply combined
and expected to integrate without any prior understanding of the cultural ‘fit’. In addition,
this marriage involved both a merger and acquisition simultaneously and therefore, the power
and cultural dynamics usually at play in these separate transactions were more complex.
6.2. The Cultural Dynamics of Organisational Combinations
6.2.1. The Outcomes of Organisational Combinations
According to the literature there are four potential outcomes of organisational combinations
depending on the cultural evaluation of ‘the other’ party. Although the cultures of Macsteel
and Iscor were dissimilar, Iscor preferred the ‘other culture’ to their own. They were
therefore willing to relinquish their culture and adopt and be absorbed into Macsteel’s culture
(Cartwright and Cooper, 1996: 84). Iscor thus, to a large extent, assimilated with Macsteel’s
culture.
In contrast, Momentum Individual Life and Southern Life both found certain aspects of ‘each
other’s culture’ to be attractive and thus hoped to incorporate these into the new
organisation’s culture. At the same time however, both organisations also valued aspects of
their own cultures, which they also wished to retain. Even though during the process,
Southern Life employees felt threatened and made a concerted attempt to hold on to their
previous culture, there still appeared to be the potential for a successful cultural integration.
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Unfortunately employees of Pathology Services felt so threatened by G.P. Edwards, the
unexpectedly dominant party, that they resisted any form of change or integration. As
Pathology Services were in fact the acquiring organisation, this situation was unexpected and
the employees did not expect to be so “completely swallowed up” by the organisation that
they had in fact acquired. Furthermore, G.P. Edwards did not respect these feelings of
engulfment or acknowledge the unforeseen turn of events. Any attempts to change the
culture were met therefore with resistance from Pathology Services’ employees and resulted
in a cultural separation.
6.2.2. The ‘Dominant Culture’
According to van der Post, De Coning and Smit (1997: 149) and Cartwright and Cooper
(1996: 76,80), the probability of all fifteen cultural dimensions being similar in both
organisations prior to a merger is extremely small. The chances are far greater that mergers
will be a combination of organisations with differing cultural dimensions. Following from
this, one of Pritchett and Pound’s (1997: 10) key ground rules to mergers and acquisitions is
to “be realistic about the cultural differences.”
In all three mergers, in addition to a significant difference in the post merger culture,
characteristics of the dominant culture were prominent in the merged organisation. Although
Momentum Individual Life and Southern Life had significantly different cultures prior to the
merger, the resultant culture of the merged organisation was more reflective of the pre-
merger culture of Momentum Individual Life. Momentum Individual Life had a track record
of financial success, whereas Southern Life, in addition to a history of bad financial
performance, was governed by rules and regulations and hence considered as having the
weaker culture. Pritchett and Pound (1997: 10) warn that a ‘best of both worlds’ strategy can
cause destabilisation. In addition, it is more difficult and time consuming to blend two
cultures than it is to manage one. When one culture is integrated as opposed to two, the
culture of the more financially successful company is usually naturally favoured. This was
the case in Momentum Life*. Although the qualitative data indicated that Momentum
Individual Life’s culture would dominate, it might have eased the process had this been a
conscious decision with a well-communicated rationale.
Similarly, Macsteel and Iscor’s cultures prior to the merger were extremely different, and
Macsteel’s culture, which was dominant, ultimately became the underlying ethos of the
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merged organisation. This situation was as a result of a conscious decision taken by Iscor
who wanted to abandon their own oppressive culture, and therefore sought the performance-
orientated culture inherent in Macsteel. The merger process thus, as proposed by Pritchett
and Pound (1997: 11), provided an opportunity for Iscor to adopt and work towards a new
and improved culture.
Likewise, the process followed by Pathology Services*, where the culture that dominated and
was eventually adopted, was also that of the more financially successful company (Pritchett
and Pound, 1997: 10). However, as the culture of the larger, more profitable firm, and
therefore the resultant dominant culture, belonged to the acquired organisation, this situation
was unique and unexpected. Consequently, the employees of Pathology Services were more
adversely affected and aggrieved by the merger process. Contrary to the intention of a
collaborative marriage, where the expectations of the employees are not to go with one
particular culture but rather, as suggested by Cliffe (1999: 32) to create a unified
organisational culture that combined the best of both cultures, this turn of events accounts for
and explains the greater degree of unhappiness experienced by the Pathology Services
employees.
Furthermore, in an acquisition, there are usually clear winners and losers, power is not
negotiable and is usually surrendered to the acquirer whereas in the case of a merger, the
distribution of power between two parties usually evolves over a period of time. This
unusual situation, where the acquired company dominated over the acquiring organisation, is
likely to have occurred in Pathology Services*, in addition to the above factors, due to the
fact that this transaction was not a pure merger or acquisition, but rather a combination of the
two simultaneously. As mentioned, the power and cultural dynamics usually in play in a pure
merger or acquisition as separate transactions, therefore did not apply in this situation.
6.3. Managing the Culture During the Merger or Acquisition
6.3.1. ‘Soft’ Due Diligence
In all the organisations, the lack of ‘soft’ due diligence resulted in numerous consequences.
As has traditionally been the case, the financial planning aspects of the mergers received
most of management’s time and concentration, and little regard was given to the human
aspects of the process. The result was a lack of understanding of the differences between
organisational cultures and those relating to the strategic fit of the organisations. The GE
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Capital Pathfinder model describes this as a typical problem associated with the first stage of
the merger process.
A cultural audit is not meant to stifle a deal, but rather to discover likely trouble spots and to
develop a plan in order to manage the differences. ‘Soft’ due diligence is essential in order to
assess the strengths and weaknesses of the respective management teams; to determine the
organisational structure and opportunities or needs for the redesign or restructure thereof; to
determine whether salient differences in corporate culture can be reconciled; and finally, to
determine whether there are issues that could place the merger at risk (Pritchett and Pound,
1997: 14). There was no evidence to support the fact that audits of this kind were undertaken
in any of the organisations examined.
Moreover, the organisations did not take into consideration the fact that people’s strengths
often become liabilities during the transition process. This is necessary, according to
Pritchett and Pound (1997: 14), in order to determine whether there are staunch defenders of
the culture, as they have the hardest time adjusting to the new organisation and its culture.
This could provide an explanation why most of Southern Life’s senior management left the
organisation, either during or after the merger. It is more than likely they were unable to
tolerate the ambiguity and uncertainty, and facilitate the change process. While the loss of
these managers was partially sought through the offer of a voluntary package, the indirect
effect of their resignations left the Southern Life employees feeling at risk of losing their
cultural identity. As a result, the organisational culture in existence at Southern Life prior to
the merger became entrenched as a defence mechanism in opposition to the merger.
6.4. The Approach to the Merger
As each merger process was unique and diverse, they demonstrate little in the form of
similarities in style. The similarities in this regard, therefore lie predominantly in the area of
things not done well, as opposed to those that were. Thus, the lessons to be gleaned from
research into this aspect are mainly from mistakes or errors made by the organisations in the
merger process itself.
6.4.1. The Presence of an Integration Strategy and Full Time Integration Team
None of the organisations examined demonstrated a well thought out merger integration
strategy. A well-conceived, professionally guided integration strategy ensures that both the
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substance and timing are well planned and that essential management positions are aligned to
control the amount of destabilisation experienced. The focus of this should be in favour of
the initial stages, as opposed to the later stages. This was an error Macsteel International*
made when they allowed the acculturation process to take its natural course. While this had a
positive outcome for the Iscor employees who preferred their new culture, it left Macsteel
employees feeling frustrated and constrained, and more inclined to leave the new
organisation. Had management played a more active role, it is probable these feelings of
dissonance might have been more effectively eased. A strategy that addressed the integration
of the two cultures would have paid huge dividends in this case (Pritchett and Pound, 1997: 2
and Tetenbaum, 1999: 28).
The above discussion is also relevant when discussing the other three cases under
examination. Momentum Life* however, was the only organisation with any semblance of a
strategy. Their merger steering committee and working groups performed a vital role in
initiating the merger integration and appear to have provided a solid foundation for the
merger process. Protea Industrial Chemicals*, like Macsteel International*, however had
neither an obvious integration strategy, nor an assigned integration team. Pathology
Services*’ employees likewise mentioned the complete lack thereof, especially with regard to
the latter. The insufficient attention paid to establish a connection between two organisations
is a common dilemma (Tetenbaum, 1999: 26). It is crucial to identify an appropriate culture
to support the business goals at the initial stage of the process, affect a meaningful value
system and then manage the process. As stressed above, management should have had a
definite strategy in place and begun the transition either before or as soon as the deal was
announced (Pritchett and Pound, 1997: 2). This was not in place in the cases under
investigation and management became preoccupied with fixing, as opposed to preventing
problems, as things started to change as soon as people learnt of the deal.
The role of the integration team and its leader should be designated as a full time role since it
consumes an inordinate amount of time and carries a huge amount of responsibility
(Tetenbaum, 1999: 28 and GE Capital’s Pathfinder Model, 1998). GE Capital, as mentioned
earlier, also stresses the need for this team to be recognized as a distinct business function.
Although this was not the case at any of the four organisations, the Momentum Life* merger
was actively managed by a merger steering committee and subsequent working groups over a
five month period. In addition, Gemini Consulting assisted with the restructuring of the
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organisation. As the merger steering committee consisted of top executives, it is assumed
that these were part-time roles, undertaken in conjunction with their normal duties and
responsibilities. The merger committee did an effective job while it was in place, however it
should be noted, that a change in organisational culture should be managed as a long-term
process.
Similarly, the transition at Protea Industrial Chemicals* was handled by an in-house
management team. Whilst this did not involve the coming together of two cultures, the
organisational systems and structures did undergo massive changes and employees felt that a
dedicated team should have been delegated to manage the process. In addition to aiding the
more effective implementation of systems, this would also have ensured everyone’s buy-in
and involvement with the process.
Neither Macsteel International* nor Pathology Services* had a specific person or team
managing their merger process. As per the literature (GE Capital, 1998 and Cartwright and
Cooper, 1996: 140) it is recommended that a full-time integration manager be appointed to
co-ordinate and steer the management of the merger. The additional benefit of this is that
line managers who would otherwise spend considerable time handling integration issues, are
freed up and can concentrate on operation issues. It is also essential that a specific person be
assigned to handle communication regarding the merger. This will ensure that all
information provided is consistent and reliable, thereby reducing rumours and uncertainty.
Finally, as managing the differences in organisational culture is such a difficult and complex
issue, adequate resources must be allocated to the integration manager.
6.4.2. Stages in the Merger or Acquisition Process
The First Stage – Start Up Phase
Barrett (1973, in Cartwright and Cooper, 1996: 117) argues that the ultimate success of a
merger or acquisition is determined by the way in which the transition is managed in the
initial period. Handling of the announcement is the first major task and is important because
it is the primary source of ‘official’ information employees receive regarding their future.
The content of the announcement and the manner in which it is communicated are critical as,
in addition to paving the way for change, provides an opportunity to allay fears, dispel
rumours and introduce the ‘other parties’ to each other. It should be noted however, that once
formed, attitudes and behaviours are potentially resistant to change. This is especially likely
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in a merger where employees experience a delay before actually confronting any behavioural
evidence that is inconsistent with their initial impressions or expectations.
Although evidence has repeatedly demonstrated that first impressions are important, as they
powerfully shape attitudes and future behaviour, announcements that are characterised by
minimal information, insensitive handling and poor timing are not unusual (Cartwright and
Cooper, 1996: 118). Pathology Services* is an example of an organisation who handled the
announcement period particularly poorly. In addition to the sudden announcement, this stage
was exacerbated by the ultimatum issued which intensified employee uncertainty and
resistance. It does not appear that the management in this case understood the stress caused
to employees by the merger. Poor management at the announcement period was also
apparent in the Macsteel International* merger where, similarly employees from both
organisations knew very little about the deal and its consequences. A great deal of
uncertainty was manifested within the workforce as a result of a lack of information.
Momentum Life* on the other hand, followed a proactive approach and attempted to shape
their merger process. This was facilitated through the establishment of the steering
committee at the time of their announcement to deal with issues of communication, thereby
alleviating uncertainty.
None of the organisations appeared to have provided their workforce with a proper merger
orientation. This could have been instrumental in lessening the ambiguity and surprise,
which resulted in some initial resistance to change. Had management been able to meet the
challenge head on and prepare employees for the uncertainty, employees may have found the
merger transition to be less traumatic and have been more understanding about the resulting
generic problems (Pritchett and Pound, 1997: 24). This might have further enhanced
managements’ credibility at this crucial initial stage.
The Second Stage – Transitional Phase
During the second or transitional stage of the merger, polarisation between Iscor and
Macsteel employees began to emerge as employees immediately began to draw conclusions
about the other culture. However, as a result of their ‘lucky honeymoon period’, employees
from the respective organisations were introduced and became acquainted with one another
prior to the deal being legally concluded. In addition, this important fusion period allowed
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for the slow introduction of Macsteel’s policies and procedures. It also facilitated the
building of a degree of mutual respect and an understanding of the rationale behind the
merger, as well as the recognition that the integration was mutually beneficial. Fortunately
Iscor, the weaker company, was open to a cultural shift, in favour of ‘the other’ culture, and
consequently did not exercise any resistance (Cartwright and Cooper, 1996: 84). In addition,
by Macsteel employees moving onto Iscor ‘turf’, Iscor employees felt they had retained some
degree of power.
Regrettably, this was not the case in the Pathology Services* merger, where the acquiring
company felt they had been completely swallowed by the more dominant acquired
organisation. A further delay in communicating employees’ positions within the new
organisation compounded people’s fear, built a resistance to the merger and reduced
productivity levels. This is a classic mistake made at this stage, where the primary concern
for employees has to do with issues surrounding job security (Price, 1999: 41). In order to
strengthen people’s commitment to the merger and maintain the merger momentum, a well-
defined human resources transformation strategy should have been devised, prior thought
given to the future of the employees in the new organisation, and this information
communicated as soon as the process began.
In contrast, Momentum Life*’s merger steering committee and working groups performed a
central role in alleviating some of the uncertainty concerning employees’ future roles within
the company. The process was completely transparent and the rationale behind decisions was
available to employees at any time. Furthermore, those who were directly affected by the
merger changes within the organisation, were spoken to face-to-face and informed about
what would happen and why. As recommended by Price (1999: 41), Momentum Life* had a
process in place that was inherently fair and open, which was instrumental in achieving
stability in this phase.
The Third Stage – Integration Phase
Although the differences were acknowledged and apparent between the merging cultures, no
conscious effort was taken in any of the organisations to create a widely accepted new
corporate culture. Price (1999: 41) describes this as one of the vital steps in this phase. As
mentioned, the management of Macsteel International* simply left acculturation to take its
natural course. Pathology Services* contained no evidence of this kind of endeavour and,
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due to the residual discrepancies between the perceptions of employees it is assumed that no
conscious attempt was made. Although a merger steering committee was in place at
Momentum Life*, involving employees from various parts of the organisation, it does not
appear to have been concerned with building a unified culture. This is again evident by the
different perceptions held by employees of these two organisations and that there were still
numerous areas, which needed to be managed in order to create a unified culture.
The Fourth Stage – Closure Phase
The closure phase or Genesis of each merger does not appear to have been achieved in any of
the case studies. Although the Momentum Life* merger was said to be financially
successful, there were still convincing differences in employee perceptions within all four of
the organisations studied. A possible explanation for this is that at the time of writing it may
have been too short a time period may have elapsed since the merger. However, it cannot be
assumed that change will occur through the influx of time. This was evidenced by Nampak
Metalbox merger, which operated under this dual title for a decade after the merger. This
signified the lengthy period taken by the organisation to feel they had reached closure.
Additional time however, does not automatically predispose an organisation to change.
Rather, cultural integration must be actively managed and the new culture inspired
throughout the organisation. Price (1999: 42) believes that it is important for organisations to
reach this fourth stage in order to attain closure. Closure is said to be reached when a unitary
culture has developed and all employees are clear about the organisation’s values and goals.
This is discussed in further depth in Cultural Integration, Section 6.10.
6.5. Managing the Uncertainty with Respect to Employment Position
“Having the company you work for acquired is probably the worst thing that can happen to somebody, other than the loss of a family member… All the things you have learnt, all the truths you have known – your boss, where you get your paycheck from, your security – change in one day.”
Jack Welch, CEO, General Electric, 1995
Mergers and acquisitions are important events in the lives of employees over which they have
no control. They are seen as forcing change upon employees that they usually do not want or
accept. As a result, self-preservation instincts powerfully influence employee behaviour and
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their top priorities become their own personal concerns. The most common fear is that of
redundancy (Cartwright and Cooper, 1996: 45) and unless employees have been assured of
their own survival, it is unlikely that they will concern themselves with the organisations.
Pritchett and Pound (1997: 26) and Tetenbaum (1999: 33) stress the need for management to
address these concerns early in the process. The management teams of the four cases in
question had a responsibility to answer these burning issues, making employees their first
priority and provide them with a reason for wanting the merger to work (Pritchett and Pound,
1997: 27).
The management of uncertainty regarding employment positions was severely lacking in two
of the cases in question. All employees at Macsteel International* indicated they felt
uninformed regarding their futures within the new organisation and that their jobs were under
threat. Similarly, Pathology Services* created turmoil by the manner in which they
addressed the issue of future employment. Not only were employees issued with sudden
ultimatums, but also finalisation of job specifications and the communication of this took up
to three months. The apparent lack of a clear human resources transformation strategy and
poor communication were the primary contributing factors to this problem. As mentioned
before, Momentum Life* alleviated much of this uncertainty through the steering
committee’s transparent processes. The people affected were also dealt with directly. Their
process is therefore considered well handled, and the exception in this regard.
The uncertainty, or rather the certainty of change could have been improved upon by each
organisation in order to increase organisational cohesiveness. According to Tetenbaum
(1999: 33), when a merger or acquisition is announced, people expect change and are more
receptive to it. Employees however, get impatient and often feel the organisation is moving
too slowly. At this time, Pritchett and Pound have found that employees feel they know what
is best. Above all, they desire answers and closure.
6.6. Managing the Timeframe
Although all four of the cases studied involve recent transitional processes, only Protea
Industrial Chemicals* and Macsteel International* displayed clear evidence of wanting to
tighten the transition period. At Protea Industrial Chemicals*, strategic issues were given a
definite time perspective by the new owners. Likewise Macsteel International*, after their
‘honeymoon period’, also experienced an urgency to begin working together and trading.
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Pritchett and Pound (1997: 6) highlight the benefits of a tightened integration period, as a
slow paced integration increases the risk and prolongs the period where damage may occur.
These authors recommend that the integration period does not exceed twelve months. While
this conflicts with Price (1999: 41) and other authors who designate a time period of
approximately two years, this is likely to be dependent on the size of the organisation and the
degree of change required. Tetenbaum (1999: 33-34), however also cites the virtues of
making changes quickly, while employees are open to change and not prolonging the agony
and uncertainty.
Despite the fact that Momentum Life* and Pathology Services* showed signs of not wanting
to prolong this process, management could have speeded up the process considerably by
assigning dedicated and full time integration teams and having a definitive strategy in place
beforehand. This may have enabled the organisations to take advantage of the window of
opportunity presented to them at the time of the announcement, where employees of the two
organisations were more receptive to change (Tetenbaum, 1999: 33).
6.7. Managing Employee Turnover
Cartwright and Cooper (1996: 45) found that in order hasten the change process it is often
easier to replace people. Senior managers are the most vulnerable in this regard, as was
evident in the Momentum Life* merger. The new management saw the merger as the ideal
opportunity to ‘spring clean’ their workforce. The voluntary retrenchment packages offered
to senior management however did not appear to be part of a well planned strategy. Rather,
they provided an opportunity for those who felt that they could not or did not want to
continue with the new organisation to leave. The process did not appear to target specific
individuals but rather relied on natural attrition and resulted in the loss of most of Southern
Life’s top management. Not all action taken in this regard by Momentum Life* was flawed
however. Each decision made by the steering committee regarding lower level employees
was based on the essence of the business case, which signalled a more thought out and
focused strategy in this regard.
The fact that Macsteel International’s* management left acculturation to take its natural
course resulted in an adverse effect on the organisation. Macsteel employees were less
satisfied with the overall outcome and less positive in their attitudes to the joint venture and
demonstrated a greater inclination to leave the new organisation. Iscor employees on the
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other hand, developed more favourable attitudes once they began to learn and experience the
culture of Macsteel International*. Little action appears to have been taken to prevent the
loss of key players, talent and core competencies.
Similarly, although numerous employees left Pathology Services*, it was not evident whether
these employees were dismissed or elected to leave. In addition some senior members felt
that this was the perfect wake up call for those not pulling their weight and that the firm was
“better off” without these individuals. According to Cartwright and Cooper (1996: 48), this
is not an unusual situation in mergers and is often seen as an opportunity to get rid of ‘dead
wood’. However, several of the employees left voluntarily as they found it difficult to work
with their new colleagues and were unhappy with the changes. Furthermore, there was a
discernible decrease in the number of managerial posts held after the merger by the acquiring
company’s employees. The reason provided for this is that G.P. Edwards’ employees had
more experience and were therefore given preference. As more people left from the
acquiring organisation, this is assumed to be reflective of the greater degree of unhappiness
within this group. An additional reason offered was that they had experienced a loss of
managerial autonomy (Hayes and Hoag, 1974 in Cartwright and Cooper, 1996: 46).
Although it has been noted that employees were given preference as a result of experience, it
does not appear that this process was actively managed. If this were the case, there would not
have been the noticeable number of voluntary resignations. These however, are not unusual
according to Cartwright and Cooper when the psychological contract between the individual
and the organisation is broken (Handy, in Cartwright and Cooper, 1996: 47).
6.8. Communication
Communication is the vital thread that weaves through every aspect of the merger process.
The literature review emphasizes the need for management to remain in touch and to
continuously communicate with the rest of the workforce (Cartwright and Cooper, 1996: 122,
Price, 1999: 42, and Tetenbaum, 1999: 34). Ensuring that all employees have both heard and
understood the messages sent out may require repetition or changing the way in which it was
said (Tetenbaum, 1999: 34). Moreover, it is essential that all communication is consistent
and reliable, with face-to-face communication preferable to the written word. As the findings
indicate, only two of the four case studies described organisations that communicated
effectively with their workforce. While in place, the merger steering committee and working
groups at Momentum Life* were instrumental in this regard. To facilitate communication,
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they made use of merger maps and cascaded information through workgroups to the rest of
the organisation. This allowed a wide range of individuals to contribute information from
which decisions regarding the merger process were made. The merger maps were also
effective in communicating the results of the merger steering committee meetings and
reasons why decisions were made. All findings were transparent and available to anyone
who wished to see them. Moreover, people who were directly affected by the merger were
spoken to face-to-face and informed about the implications. One aspect that does not appear
to have been communicated effectively however was the rationale for following the
organisational culture of Momentum Individual Life.
Employees at Protea Industrial Chemicals* stated that communication in the organisation
after the management buy out had improved. However, communication between the new
owners necessitated some improvements. The employees of the remaining two organisations
felt entirely left out of the information loop, and as a result, demonstrated more uncertainty.
Both Pathology Services* and Macsteel International* employees felt communication could
have been improved, especially surrounding the issue of future employment positions, and
future goals and objectives. This would have alleviated unnecessary fear and uncertainty.
One of the common problems associated with lack of adequate communication, as described
by GE Capital, is the polarisation of attitudes. This is evident in each organisation to some
extent, and was particularly severe in the case of Pathology Services*. In addition,
communication must be bilateral. Employees need to be able to raise their fears, voice their
uncertainties and air their criticisms. The employees of Pathology Services* signified that
there was no forum that allowed them to air conflicts and criticisms openly. They therefore
felt that management was not willing to hear their opinions. As a result, the organisation was
perceived to lack vision, core values and beliefs, and seemingly marginalised employees from
the decision making process.
6.9. Measuring Organisational Culture
Van der Post, De Coning and Smit’s (1997: 149-150) fifteen cultural dimensions have been
used as an instrument to measure organisational culture. This was achieved by comparing
these fifteen individual cultural dimensions with measures and definitions of organisational
effectiveness. The reason for focusing on the effectiveness of the organisation, rather than
the strength of the culture, is that a strong culture is just as likely to lead an organisation to
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failure, as to success (Kotter and Heskett, 1992: 21). The effectiveness of an organisation is
determined by its ability to adapt to the external environment and to meet market and other
external demands, which result in good business performance. An organisation’s capacity to
adapt rapidly to external demands is enhanced by its management style and goal clarity. This
capacity is increased through customer orientation and organisational focus. Furthermore, all
fifteen individual cultural dimensions support business performance and therefore provide a
good indication of organisational effectiveness.
In a merger, the individual cultural dimensions that must be emphasized, are the areas where
there is a significant difference in the means of the financially successful organisation and no
difference in the means of ‘the other’ organisation. The reason for focusing on these areas is
that the more successful company before the merger can be assumed to have had the more