The e-Business Survey 2005 Chart Report. D. Marketing & sales activities C. Procurement, supply chain A.1 B. Internal e-applications F. ICT skills & ICT.

The e-Business Survey 2005

Chart Report

D. Marketing & sales activities

C. Procurement,supply chain

A.1

B. Internal e-applications

F. ICT skills &ICT security

A. Basic ICT infrastrucutre

G. Innovation activity

E. e-Standards &interoperability

A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

2Chart Report 2005

About e-Business W@tch

Sector Profiles Methodology infoe-Business W@tch

websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tch

01020304050607080<9595969798990001020304+1. Food2. Textile3. Publishing4. Pharma5. Machinery6. Automotive7. Aerospace8. Construction9. Tourism10. IT services


Introduction: The European e-Business W@tch

An e-Business Observatory since 2002

Information and communication technologies (ICT) are changing the way in which companies trade with their suppliers and customers.

e-Business W@tch monitors related developments and analyses their impacts on different sectors of the European economy. Special emphasis is placed on the implications for SMEs.

The initiative was launched by the European Commission, DG Enterprise and Industry, in late 2001. It will be operational until November 2005, with a possible extension until the end of 2006.

In 2004/05, studies by the e-Business W@tch covered 10 sectors, with a focus on manufacturing.

A cornerstone: the e-Business Survey 2005

A cornerstone of the monitoring activities are representative surveys among decision-makers in European enterprises about their use of e-business.

The latest survey was conducted in January and February 2005. This Chart Report presents main results of the 2005 survey.

Further information:

e-Business W@tch European Commission c/o empirica GmbH DG Enterprise & Industry Oxfordstr. 2, 53111 Bonn BE-1049 Brussels Germany BelgiumFax: (49-228) 98530-12 Fax: (32-2) 2967019 [email protected] [email protected]



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

3Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



Summary

Summary: Electronic Trade in the EU in 2005 (I)

Dynamic development of electronic procurement

Firms accounting for more than 50% of employment from the 10 sectors studied made online purchases in 2005. In 2003 (with a different set of sectors), this figure was 46%.

However, only 27% say that these online purchases account for more than 5% of the total volume of their supplies.

19% of firms use special ICT systems to support their e-procurement processes. This indicates that electronic sourcing and procurement play an important role in these firms. Most companies have implemented standardised software packages, or use customised solutions. Chart: Companies making online purchases by sector. (Read: "Firms representing x% of employment buy online.")

0

10

20

30

40

50

60

70

80

<95 95 96 97 98 99 00 01 02 03 04+

Pharma Machinery Automotive

Construction IT services



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

4Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



Summary

Summary: Electronic Trade in the EU in 2005 (II)

Online marketing and sales: 17% enable customers to order goods online

B2C electronic commerce developments are difficult to track with representative surveys. The percentage of firms who sell goods or services online appears to be little changed: 17% in 2005, 16% in 2003 (by employment).

However, the impact of the internet on marketing and sales processes in sectors such as tourism, publishing and IT services is uncontested.

Use of special ICT systems for e-commerce

The use of special ICT systems for electronic marketing and sales is at a similar level (17%) to the use of such systems for e-procurement. Companies that have such ICT systems tend to use them for a variety of functions, such as

publishing offers to customers, answering RfQs / RfPs (requests for quotations / prices), receiving orders from customers, and for billing and invoicing.

Firms from the publishing, IT services and tourism industries are the most likely to offer customers online payment.

Outlook on expected developments

Even if requirements for marketing and sales are quite different in B2B oriented manufacturing sectors, trade between companies will increasingly become web-based. This will be a gradual development, but the evidence is already there.

For instance, there is a clear trend to digitise invoicing and payment processes in B2B and B2G transactions.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

5Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


100

71

67

58

53

48

45

39

31

29

0 20 40 60 80 100

IT services

Aeronautics

Pharma

Automtive

Tourism

Machinery

Publishing

Textile

Construction

Food


Summary

Summary: Sectoral disparities in e-business

The intensity of electronic business differs widely between sectors, particularly between manufacturing and service sectors. The IT services industry is the notable exception to this rule.

36

54

54

58

69

72

87

95

98

100

0 20 40 60 80 100

IT services

Automtive

Pharma

Aeronautics

Machinery

Publishing

Food

Textile

Tourism

Construction

e-Business Index (2005) for sectors

Blue chart (left side):

Benchmark based on firm-weighted data (= in % of firms)

Green chart (right side):

Benchmark based on employment-weighted

data (= firms representing x% of employment in a sector)



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

6Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



Summary

Summary: Geographic disparities in e-business

Surveys of domestic ICT use still find considerable gaps in ICT diffusion between different countries. In the context of business, the situation is much more complex. The structure of an industry can differ significantly between countries, and this has implications on e-business benchmarks. In Italy, for example, sectors dominated by small firms are more prevalent than in other countries. Since large firms are more advanced in e-business, certain benchmarks may suggest a lower level of ICT use (see below).

100

90

85

65

63

56

50

0 20 40 60 80 100

UK

DE

ES

IT

PL

FR

CZ 65

67

69

84

86

98

100

0 20 40 60 80 100

DE

UK

FR

ES

CZ

PL

IT

e-Business Index (2005) for countries

Blue chart (left side):

Benchmark based on firm-weighted data(= in % of firms)

Green chart (right side):

Benchmark based on employment-weighted data

(= firms representing x% of employment in a country)



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

7Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchA. Basic ICT Infrastructure

Base: EU-7 (CZ, DE, ES, FR, IT, PL, UK),

all enterprises from a sector. N=5218 (total).

Weighting: Total number, sectors,

countries are weighted by employment

(= enterprises comprising …%

of employment in sector / country).

Figures for size-bands in %

of enterprises from the size-band.

Survey questions: C2: "Does your

company have access to the Internet?"

C5: “What is the maximum bandwidth

of your company’s connection

to the Internet?”

Source: e-Business W@tch (Survey 2005)

33 58 8

14

21

21

21

14

11

17

8

8

20

62

57

55

58

59

70

54

53

61

62

21

20

20

12

24

17

22

30

26

16

0 20 40 60 80 100

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

> 2 Mbit/ s < 2 Mbit/ s Don't know

18

14

14

31

33

20

40

41

10

14

39

58

61

60

56

57

68

56

58

60

51

54

20

20

23

12

10

12

4

1

25

27

7

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

> 2 Mbit/ s < 2 Mbit/ s Don't know

A.1: Internet access



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

8Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


96

87

60

41

73

67

68

64

69

74

71

0 20 40 60 80 100

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: C6a: "Does your

company use a Local Area Network (LAN)?“


70

72

76

83

96

88

97

99

58

56

93

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

A.2: Companies with a Local Area Network (LAN)



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

9Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


30

27

29

40

57

45

62

55

17

20

59

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

A. Basic ICT Infrastructure

61

21

39

25

27

18

13

41

7

14

33

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: C6d: "Does your

company use a Virtual

Private Network (VPN)?“


A.3: Companies using a Virtual Private Network (VPN)



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

10Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2










Survey question: C8: “Can employees of

your company access your computer

system remotely from outside the

company, for instance from home from

a hotel or while travelling?”


40

41

41

47

75

60

75

21

23

34

74

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services 74

35

48

34

38

24

32

54

19

20

45

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

A.4: Companies enabling remote access to their network



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

11Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


47

46

45

52

75

54

85

98

29

41

78

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


79

40

49

37

48

38

51

56

18

29

53

0 20 40 60 80 100

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: E1a: "Do you use

an Intranet?"


B.1: Companies using an Intranet



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

12Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


39

12

13

52

71

58

71

21

34

37

28

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


59

22

35

25

40

22

22

20

8

9

33

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: E1d: “Do you use

an ERP system?”


B.2: Companies using ERP systems



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

13Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


19

28

20

19

32

28

34

47

11

11

35

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


35

18

24

14

25

13

18

17

7

11

22

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: E2b: "Do you use online

applications other than e-mail to track

working hours and production time?"


B.3: Companies using online technology to track working hours and/or production time



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

14Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


18

12

9

13

19

19

35

60

11

19

39

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


31

18

19

13

7

14

11

34

9

8

14

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: E3: “Does your company

use e-learning applications, that is for

instance learning material for employees

available on the Intranet or on the Internet?“


B.4: Companies using e-learning applications



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

15Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchC. Supplier-facing activities









Survey questions: F1: "Does your

company use the Internet or other

computer-mediated networks to purchase

goods or services online?"

F4: “Please estimate how large a share of

your total purchases is conducted online.”

Source: e-Business W@tch (Survey 2005) 29 29

35

25

19

13

44

23

8

26

20

26

27

21

21

22

24

26

28

18

27

27

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

>5% of total purchases online<5% of total purchases online

60

36

18

38

34

22

29

32

15

16

27

17

22

25

5

26

32

19

25

28

27

24

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

>5% of total purchases online<5% of total purchases online

C.1: Companies buying supplies online



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

16Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


19

18

14

16

32

18

39

63

16

14

29

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

C. Supplier-facing activities

30

15

22

23

21

11

8

22

11

10

22

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: F6: "Does your company

currently support the selection of suppliers

or procurement processes by specific

IT solutions?"


C.2: Companies buying specific IT solutions to support procurement processes



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

17Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


68

47

38

58

56

44

58

40

55

49

49

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


47

34

43

57

56

45

39

49

55

44

51

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.


all firms that support procurement

processes by specific ICT solutions. N=784.







Survey question: F7e: "Do you use IT

solutions for billing invoices from

suppliers?"


C.3: Companies billing invoices from suppliers



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

18Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


17

10

7

35

48

14

35

9

13

21

15

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


27

8

16

24

12

8

15

14

5

8

14

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: E1e: "Do you use an

SCM system, that is a Supply Chain

Management system?"


C.4: Companies using a SCM system



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

19Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchD. Marketing & sales









Survey questions: G1: "Does your

company have its own website on the

Internet?"

G2: “Does your company make

use of a content management system,

that is special software for maintaining

and updating the website?”


37 53

17

29

23

21

22

16

29

14

16

29

64

50

33

34

40

57

50

33

42

53

0 20 40 60 80 100

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

Website and CMSWebsite, but no CMS

49

28

14

10

37

28

32

35

20

18

24

42

49

35

54

53

60

53

46

51

47

45

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

Website and CMSWebsite, but no CMS

D.1: Companies with a website/use of Content Management Systems (CMS)



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

20Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


39

7

8

3

24

28

36

20

16

14

15

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

D. Marketing & sales

29

20

9

5

17

10

9

13

14

20

10

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: G11: "Does your

company use a CRM system, that is a

software for customer relationship

management?"


D.2: Companies using a CRM system



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

21Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchD. Marketing & sales









Survey questions: G3: "Does your

company sell goods or services online on

the Internet or through other computer-

mediated networks?"

G5: “Please estimate how large a share of

your total sales is conducted online.”

Source: e-Business W@tch (Survey 2005) 9 12

10

8

10

7

7

14

11

6

8

9

6

6

5

8

7

10

3

5

5

10

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

>5% of total sales online<5% of total sales online

14

26

2

2

2

4

8

17

4

4

10

11

10

2

6

5

7

10

20

10

8

7

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

>5% of total sales online<5% of total sales online

D.3: Companies selling goods/services online



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

22Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


40

19

8

6

24

17

26

27

14

15

17

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

D. Marketing & sales

28

20

11

8

21

9

8

17

17

23

9

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: G7: "Does your company

support marketing or sales processes by

specific IT solutions?"


D.4: Companies using specific IT solutions to support sales processes



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

23Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


10

4

16

61

23

42

13

21

37

19

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

E. e-Standards & interoperability

43

16

28

12

25

9

15

20

2

4

14

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: H1a: "Do you use EDI-

based standards, for example EDIFACT,

EANCOM, ANSI X12 or TRADACOM?"


n.a.

E.1: Companies using EDI based standards



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

24Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


34

5

29

16

25

13

22

14

12

14

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


28

10

20

12

10

9

15

14

5

6

13

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: H1b: "Do you use XML-

based standards such as cXML, UBL,

RosettaNet, xCBL?"


n.a.

E.2: Companies using XML based standards



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

25Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


35

11

49

37

21

36

25

25

22

21

0 10 20 30 40 50

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


33

22

15

8

23

29

11

20

15

29

13

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: H1d: "Do you use

proprietary standards agreed between you

and your business partners?"


n.a.

E.3: Companies using proprietary based standards



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

26Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


55

11

47

48

33

24

28

25

21

25

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services


41

24

35

15

23

19

39

18

11

12

26

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey questions: H7a: "Does your

company use Open Source operating

systems like Linux?"

H7b: "Does your company use Open

Source databases like mySQL?"

Source: e-Business W@tch (Survey 2005) n.a.

E.4: Companies using Open Source Software in operating systems and/or databases



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

27Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


57

66

55

88

66

79

79

78

77

70

65

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

F. IT-skills & ICT security

78

63

60

59

61

76

63

72

51

59

79

0 20 40 60 80 100

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: D5: "Has your company

outsourced ICT services to external service

providers in any of the following application

areas: maintenance of hardware and

networks, web-hosting or data storage

services, software development, software

application hosting, call centre services or

other ICT services?"


F.1: Companies that have outsourced IT services



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

28Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


52

20

16

39

42

36

49

33

26

28

26

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services 47

27

31

20

25

30

24

23

15

14

28

0 10 20 30 40 50

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.









Survey question: D4: "Does your company

regularly send employees to ICT training

programmes?"


F.2: Companies with regular ICT training schemes for employees




A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

29Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


Har

dw

are

fail

ure

So

ftw

are

fail

ure

/ M

alfu

nci

ton

Em

plo

yee

lack

of

secu

rity

Vir

use

s, T

roja

n h

ors

es o

r in

tern

et w

orm

s

Sp

am

Un

auth

ori

sed

acc

ess

to

syst

ems

Inad

equ

ate

con

fid

enti

alit

y o

f in

form

atio

nF

ailu

re o

f se

rvic

es

pro

vid

ed b

y th

ird

par

ties

New

leg

isla

tio

n

Total 6 5 2 8 11 1 1 7 2Food 5 5 3 7 9 2 1 6 3Textile 5 4 2 7 7 1 1 8 1Publishing 5 5 2 5 17 0 0 7 3Pharma 7 5 7 5 7 0 0 5 3Machinery 7 6 5 10 12 2 1 8 1Automtive 4 1 0 8 8 0 0 14 7Aeronautics 22 2 0 2 10 0 0 6 0Construction 4 5 1 9 6 2 0 4 1Tourism 9 8 3 11 15 0 1 6 2IT services 6 4 1 6 17 1 1 11 4









Survey question: D11: "During the past 12

months, have any of the following incidents

had an significant impact on your business:

hardware failure, software failure, etc.

(see tables left hand side)?"


Har

dw

are

fail

ure

So

ftw

are

fail

ure

/ M

alfu

nci

ton

Em

plo

yee

lack

of

secu

rity

Vir

use

s, T

roja

n h

ors

es o

r in

tern

et w

orm

s

Sp

am

Un

auth

ori

sed

acc

ess

to

syst

ems

Inad

equ

ate

con

fid

enti

alit

y o

f in

form

atio

nF

ailu

re o

f se

rvic

es p

rovi

ded

b

y th

ird

par

ties

New

leg

isla

tio

n

Czech Rep. 3 2 1 2 4 0 0 3 0Germany 6 4 2 5 9 1 1 6 3Spain 4 7 3 10 11 1 0 7 3France 4 4 3 7 7 0 0 4 1Italy 7 7 1 14 11 1 0 10 2Poland 15 10 6 14 11 4 4 10 3UK 5 5 1 8 16 1 0 6 2

1-9 empl. 7 7 1 9 8 0 0 6 110-49 empl. 6 6 2 9 12 2 1 5 250-249 empl. 5 5 3 8 12 1 1 7 2250+ empl. 5 5 3 8 11 1 1 8 3

F.3: Companies having experienced damages because of ICT security incidents




A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

30Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


Fir

ewal

l

Sec

ure

Ser

ver

tech

no

log

y

Dat

a en

cryp

tio

n

Dig

ital

sig

nat

ure

IT-s

ecu

rity

po

licy

Dis

aste

r re

cove

ry p

lan

Ris

k as

sess

men

t

Info

rmat

ion

-sec

uri

ty

man

agem

ent

syst

emS

taff

-tra

inin

g i

n s

ecu

rity

aw

aren

ess

Total 75 42 31 20 48 55 29 33 25Food 76 40 31 25 52 60 28 30 22Textile 74 36 26 24 48 53 21 30 23Publishing 85 45 28 23 54 63 28 31 23Pharma 94 49 41 34 85 81 54 53 32Machinery 87 43 31 20 59 64 27 34 29Automtive 96 76 63 36 88 92 61 46 49Aeronautics 62 55 36 3 70 62 38 73 40Construction 63 31 21 14 31 43 18 23 18Tourism 69 37 29 15 41 44 28 32 22IT services 96 69 53 36 74 80 45 54 42









Survey question: D12: "Do you have/ use

a firewall, secure server technology,

company rules relating to encryption of

data, etc. (see tables left hand side)?"


Fir

ewal

l

Sec

ure

Ser

ver

tech

no

log

y

Dat

a en

cryp

tio

n

Dig

ital

sig

nat

ure

IT-s

ecu

rity

po

licy

Dis

aste

r re

cove

ry p

lan

Ris

k as

sess

men

t

Info

rmat

ion

-sec

uri

ty

man

agem

ent

syst

emS

taff

-tra

inin

g i

n s

ecu

rity

aw

aren

ess

Czech Rep. 56 38 20 15 42 57 22 33 24Germany 87 47 38 18 49 52 29 19 25Spain 63 42 28 27 46 55 22 42 23France 70 31 19 17 50 66 24 29 15Italy 65 30 16 18 39 36 26 40 25Poland 63 39 30 34 33 43 13 26 27UK 86 53 48 19 63 70 47 41 33

1-9 empl. 54 24 14 11 21 33 14 18 1410-49 empl. 65 31 22 14 32 42 17 22 1850-249 empl. 84 43 31 21 57 60 26 37 26250+ empl. 94 61 50 36 79 83 46 50 37

F.4: Companies having installed ICT security measures




A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

31Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchG. Innovation activity









Survey questions: B1: "During the past 12

months, has your company launched any

new or substantially improved products or

services?"

B2: “Have any of these product innovations

been directly related to orenabled by

information or communication technology?”


20 44

23

9

25

20

18

8

17

18

13

18

29

33

24

42

15

30

27

17

23

28

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

ICT enabled product innovationProduct innovation not linked to ICT

59

19

8

33

14

15

13

29

14

8

17

10

24

19

49

52

45

58

15

40

47

29

0 20 40 60 80 100

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

ICT enabled product innovationProduct innovation not linked to ICT

G.1: ICT enabled product/services innovation



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

32Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchG. Innovation activity









Survey questions: B3: "During the past 12

months, has your company introduced any

new or significantly improved internal

processes?"

B4: “Have any of these process innovations

been directly related to or enabled by

information or communication technology?”


45 15

36

34

43

40

30

25

24

24

27

35

18

12

11

17

9

19

10

8

11

15

0 15 30 45 60 75

Czech Rep.

Germany

Spain

France

Italy

Poland

UK

1-9 empl.

10-49 empl.

50-249 empl.

250+ empl.

ICT enabled process innovationProces innovation not linked to ICT

52

29

24

28

56

29

49

47

28

35

33

4

11

9

40

9

15

19

10

13

23

12

0 15 30 45 60 75

Total

Food

Textile

Publishing

Pharma

Machinery

Automtive

Aeronautics

Construction

Tourism

IT services

ICT enabled process innovationProcess innovation not linked to ICT

G.2: ICT enabled process innovation



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

33Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2

The European e-Business W@tchSector Profiles

A

B

C

D

Max Average Food

1,7

0

-1,7

e-Business dimensions (sub-indices):

A = Basic ICT Infrastructure

B = Internal processes

C = Supply-side e-business activity

D = Electronic marketing and sales

Scale:

Max = maximum e-business intensity in one of the 10 sectors benchmarked

Average = average e-business intensity in the 10 sectors benchmarked

Green diamond = relative e-business intensity in the food and beverages sector

E-business profile: The food and beverage industry

Companies from the food and beverages industry are confronted with several business challenges where ICT could play an important role in the future.

This includes control over raw material supply, quality assurance, and an increasing demand for new and diversified products.

Production in the F&B industry is characterized by small batch processes that are hard to consolidate and integrate. Despite high investments in plant automation, many operations are still labour intensive or only partially automated. However, e-business applications could rise in importance.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

34Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Textile

1,7

0

-1,7

E-business profile: The textile and clothing industry






Scale:



Blue diamond = relative e-businessintensity in the textile and clothingindustry

Among large companies from the textile and clothing industry, e-business activity has increased. However, the economic crisis in the sector hampers innovation among small firms.

New evidence compared to the earlier survey of 2003 shows: there are signs that the use of advanced ICT systems in large textile companies is quite in line with adoption rates among large companies from the most advanced manufacturing sectors.Examples are Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) systems. In marketing and sales, though, e-business has not yet a significant role.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

35Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Publishing

1,7

0

-1,7

E-business profile: The publishing and printing industry






Scale:



Blue diamond = relative e-businessintensity in the publishing andprinting industry

The European publishing and printing industry is in a state of flux. ICT, and in particular the internet, have had a profound impact on business activities.

This has had an effect on practically all areas of business activity, most importantly internal work and production processes, the products themselves, the distribution of products, marketing strategies and interfaces between companies and their customers in general.

Digital technology is a key driver of innovation in this industry, as practically all solutions are becoming digitally integrated.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

36Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Pharma

1,7

0

-1,7

E-business profile: The pharmaceutical industry






Scale:



Blue diamond = relative e-business

intensity in the pharmaceuticalindustry

The pharmaceutical industry is well suited to the use of ICT and e-business applications. This is true for both internal processes and for the support of B2B relationships.

In fact, the pharmaceutical industry is an intensive user of electronic business: ICT and internet-based solutions play a key role in supporting marketing and sales processes in the pharmaceutical industry.

CRM (customer relation management) systems and mobile solutions have a high potential for facilitating the work of the pharmaceutical sales force.

In B2B trading, the structure of internet trading platforms is comparatively well suited.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

37Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Machinery

1,7

0

-1,7

E-business profile: The machinery and equipment industry






Scale:




intensity in the machinery andequipment industry

Companies in the machinery and equipment (M&E) sector are moving from the endowment with basic ICT equipment to embedding e-business in their business strategies.

The M&E industry has not been an early adopter of e-business. Starting from a comparatively low level, however, companies have now begun to develop their own strategies.

An important application area for e-business in the M&E industry is after sales service. Machines are increasingly being sold in combination with services covering implementation, maintenance,etc. These services offer many opportunities for the use of electronic service delivery tools.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

38Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Automotive

1,7

0

-1,7

E-business profile: The automotive industry






Scale:




intensity in the automotiveindustry

Large enterprises in the automotive industry are advanced users of e-business technologies, mainly for automating B2B processes.

Despite the fact that numerous e-business applications are frequently used in the automotive industry, research by e-Business W@tch confirms that ICT-enabled innovations still remain a source of competitive advantage.

The process of inter-firm integration proceeds rapidly in the automotive industry. Online procurement has become a part of everyday business and belongs to the most frequently adopted e-business applications.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

39Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Aeronautics

1,7

0

-1,7

E-business profile: The aeronautics industry






Scale:




intensity in the aeronauticsindustry

The aeronautics companies realise ICT as a potential source of competitive advantage and an enabler and driver of innovation.

ICT-enabled process innovations are positively associated with increasing turnover among firms in the industry. Yet innovative firms are not more profitable than other firms, suggesting either that profits triggered by innovations take more time to materialise in this sector than in other sectors.

Electronic procurement is a key application in this industry. Although the high complexity and specialisation of end products in this sector put some restrictions on online trading.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

40Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Construction

1,7

0

-1,7

E-business profile: The construction industry






Scale:




intensity in the construction sector

The construction industry has yet to show the same level of productivity improvements as other industries This has also to do with a comparatively slow ICT uptake.

Attitudes towards ICT in the construction industry have traditionally been of a conservative nature. Most companies are more reactive rather than proactive in adopting e-business as a tool to increase competitiveness.

Large enterprises from the industry and new sector entrants have implemented ICT-based production processes, but there is still untapped potential for using ICT to increase productivity, for example with the usage of a Production Planning Systems (PPS).



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

41Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average Tourism

1,7

0

-1,7

E-business profile: The tourism sector






Scale:




intensity in the tourism industry

ICT are an important facilitator of competitive advantage in the tourism industry.

There is enormous customer-driven demand for e-business products and services, and the trend is that demand will continue to rise. The focus is on customer-facing activities, encompassing all areas of marketing and sales.

Online booking and reservation services have become widely accepted among consumers and business travellers. The adoption rate of selling online in tourism is approximately twice as high as on average among the 10 sectors.

Anyway, there remains a lack of applications serving the tourist on-the-spot.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

42Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2


A

B

C

D

Max Average IT Services

1,7

0

-1,7

E-business profile: The IT services sector






Scale:




intensity in the IT services sector

ICT and e-business services are not only the output of the IT services sector. They influence crucially the way in which this output is produced, promoted and provided.

This specific way of using ICT distinguishes IT services from the other industries. As a consequence, adoption and use of nearly all major e-business applications are above the average of the 10 sectors studied.

In particular, the IT services sector sets standards for the use of basic ICT infrastructure and customer-facing e-business applications.

The sector also indicates the potential of e-business for SMEs, which account for about 99% of IT services firms.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

43Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



0

10

20

30

40

50

60

70

80

<95 95 96 97 98 99 00 01 02 03 04+

1. Food

2. Textile

3. Publishing

4. Pharma

5. Machinery

6. Automotive

7. Aerospace

8. Construction

9. Tourism

10. IT services

Online Purchasing

1,2,8

4

5

6

7

3,9

10

E-Commerce Adoption



Weighting: Data weighted by employment

(=enterprises compromising …% of

employment in a sector)

Survey question:

Buying online: F1: “Does your company

use the Internet or other computer-

mediated networks to purchase goods or

services online?” F2: “When did your

company purchase goods or services

online for the first time?”

Selling online: G3: “Does your company

sell goods or services online on the

Internet or through other computer-

mediated networks?” G4: “When did your

company offer goods or services online

for the first time?”


Adoption of online purchasing activity by sector



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

44Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



0

5

10

15

20

25

30

35

40

<95 95 96 97 98 99 00 01 02 03 04+

1. Food

2. Textile

3. Publishing

4. Pharma

5. Machinery

6. Automotive

7. Aerospace

8. Construction

9. Tourism

10. IT services

Online Selling

1

3

4

5

67

9

10

2

8

E-Commerce Adoption



Weighting: Data weighted by employment

(=enterprises compromising …% of

employment in a sector)

Survey question:














Adoption of online selling activity by sector



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

45Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



E-Commerce Adoption



Weighting: Data weighted in % of

enterprises from the size-band

Survey question:














Adoption of online purchasing activity by firm size

0

10

20

30

40

50

60

<95 95 96 97 98 99 0 1 2 3 04+

1-9

10-49

50-249

250+

Online Purchasing



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

46Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



E-Commerce Adoption





Survey question:














Adoption of online selling activity by firm size

0

5

10

15

20

25

30

<95 95 96 97 98 99 0 1 2 3 04+

1-9

10-49

50-249

250+

Online Selling



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

47Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



E-Commerce Adoption





Survey question:














Adoption of online purchasing activity by country

0

10

20

30

40

50

60

70

<95 95 96 97 98 99 00 01 02 03 04+

1. Czech Rep.

2. Germany

3. Spain

4. France

5. Italy

6. Poland

7. UK

Online Purchasing

1

2

3

4

56

7



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

48Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



E-Commerce Adoption





Survey question:














Adoption of online selling activity by country

0

5

10

15

20

25

30

<95 95 96 97 98 99 00 01 02 03 04+

1. Czech Rep.

2. Germany

3. Spain

4. France

5. Italy

6. Poland

7. UK

Online Selling

2

1,3

4

5,6

7



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

49Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2



Methodological Notes

Methodological notes: the e-Business Survey 2005 (I)

A representative CATI survey

e-Business W@tch collects data on the use of ICT and e-business in European enterprises by means of representative surveys.

The e-Business Survey 2005, which was the third survey after those of 2002 and 2003, had a scope of 5,218 telephone interviews with decision-makers in enterprises from 7 EU countries (CZ, DE, ES, FR, IT, PL, UK) and 10 sectors.

Interviews were carried out in January and February 2005, using computer-aided telephone interview (CATI) technology.

Population and sampling

In contrast to the surveys of 2002 and 2003, the 2005 survey considered only companies that used computers.

The highest level of the population was the set of all computer-using enterprises which were active within the national territory of one of the 7 countries covered, and which had their primary business activity in one of the 10 sectors specified on the basis of NACE Rev. 1.1 categories.

No cut-off was made in terms of minimum size of firms. The sample drawn was a random sample of companies from the respective sector population in each of the 7 countries, with the objective of fulfilling minimum strata with respect to company size band (micro, small, medium, large) per country-sector cell.

Weighting

For data presentation, two weighting schemes have been applied: weighting by employment and weighting by the number of enterprises.



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

50Chart Report 2005



websiteHOME Summary

e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2




Methodological notes: the e-Business Survey 2005 (II)

Statistical accuracy – confidence intervals

For totals of all 10 sectors covered, an accuracy of +/- 2 percentage points can be expected for most values that are expressed as "% of firms", and of +/- 3 percentage points for values that are weighted by employment.

The confidence interval for sector totals (EU-7) is about +/ -5 percentage points (in both weighting schemes).

Employment-weighted results for the pharmaceutical, the automotive and the aeronautics industry have higher confidence intervals, because these sectors are more sensitive to weights due to their structure (i.e. the dominance of large firms in a comparatively small population). In the aeronautics industry, employment-weighted figures are only indicative.

More information

More detailed information about the e-Business Survey 2005 is available at the e-Business W@tch website (www.ebusiness-watch.org) in the 'about' section (see: 'methodology').



A.1






A.2

A.4A.3

B.1 B.2

B.4B.3

C.1 C.2

C.4C.3

51Chart Report 2005



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e-CommerceAdoption

D.1 D.2

D.4D.3

E.1 E.2

E.4E.3

F.1 F.2

F.4F.3

G.1 G.2




Acknowledgements

Acknowledgements

This Chart Report has been prepared on behalf of the European Commission, Enterprise and Industry Directorate General, by empirica Gesellschaft für Kommunikations- und Technologieforschung mbH.

It is a publication in the context of "e-Business W@tch", which is implemented by empirica GmbH in co-operation with Berlecon Research, DIW Berlin, Databank Consulting, Lios Geal Consultants, RAMBØLL Management and Salzburg Research GmbH.

Editors: Hannes Selhofer, Alexander Schaer (empirica GmbH)

Disclaimer

Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use which might be made of the following information. Nothing in this report implies or expresses a warranty of any kind. Results from this report should only be used as guidelines as part of an overall strategy.

Copy-right notice

Material from this Chart-Report can be freely used but not commercially resold and, if used or quoted, the source must be clearly acknowledged.

© European Commission / e-Business W@tch (September 2005)

The e-Business Survey 2005 Chart Report. D. Marketing & sales activities C. Procurement, supply chain A.1 B. Internal e-applications F. ICT skills & ICT.

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