© 2017 ForgeRock. All rights reserved. Digital challenges in RETAIL
© 2017 ForgeRock. All rights reserved.
Samestorytodayasbefore
WOWyourcustomers
Utterlyspoiledgeneration.
Digital transformation
© 2017 ForgeRock. All rights reserved.
Do not deliver a ProductDeliver an experience
Share, learn and adopt
© 2017 ForgeRock. All rights reserved.
Consumers preferred payment method
+ loyalty
or other smart values
Digital payments
© 2017 ForgeRock. All rights reserved.
Some other challengesLegacy platforms and back ends
Store vs Digital
Some brands pulls off their products fromTraditional retal shops to create conceptstores…
Also gen Y likes to touch and feelthe products…
© 2017 ForgeRock. All rights reserved.
KNOW YOUR CUSTOMERSCollect shopping patterns and data in smart waysAttract them with trendy stores and personal experiences. Balance Digital vs Store
PAYMENTSPayments are boring. Make it selectable.Mobile payment schemas is not enough. You need to add loyalty and more
COST OF PAYING TRANSACTIONS FEES ARE DEAD. Swift delivery and value added services is key.
CONSUMERS ARE NOT LOYALSpeed and user journey. Engage the audience andAsk for permission and consent to use their data.
In essence
© 2017 ForgeRock. All rights reserved.
IDENTIFY THE USER @TILLERS @devicesEven before they pay?Use the pay points as the AuthN in stores..While at it.. Keep users sessions alive for better userexperiences.
RETAILERS Need to stand out !SHOWCASE Your value, products and services
Think omnichannelThe consumers sherry pick and can be loyal if thereIs some benefits behind it.
Gain trust and consents for your marketing/upsell
© 2017 ForgeRock. All rights reserved.
STANDARDS! SOLID IDENTITY infrastructure
IS KEY
SWIFT DEPLOYMENTS
SECURITY BY DESIGNCONSENT & TRUST
SAFEGUARDPRIVACY
WOW THE CONSUMER
HEY LARS, Nice to see you here at the shopping center. Here is an offer for you
HEY LARS. If you buy one coffee we take care of your parking ticket.
HEY LARS. Your friend Anna just finished 10K in 1 hour. Grab some new snickers while you are here and see if you can beat her? Your best 10K is 1hr 15 min.
Simple and intuitive registrations. Mobile friendly design.
Must use mobile number as UID.
Keep track of customers shopping and benefitsDirect discounts at the tillers.
10 % on the 10 most frequent itemsDiscounts on healthy foods.
Loyalty with simplicity.Consent driven
Collected statistics to fuel their marketing.
• AuthN with OTP SMS• Automatic provisioning of customer data and registrations.• T&C framework• Self service delete/De provisioning process.• Mobile pay solutions tied to profile. Also CC cards.
Askedforanidentitysolution
ForgeRockdelivered
• Only app access, via token
• Auto deployed in AWS, complete stack. AM, IDM, DS and IG
• All services as REST API• Simple registration via
mobile• Consent management• T&C tied to app versions
and type of consent.• Right to be
forgotten/deleted.• Automatic loyalty
program