The Digital Innovation Opportunity Gregory North President, Globe North LLC Charting the course to excellence
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The Digital Innovation Opportunity
Gregory North
President, Globe North LLC
Charting the course to excellence
Our world seems ever more complex
Our mission is to make it simpler
Business process made better
• RPA
• IoT
• OCR
• Data mapping & monitoring
• Digital signing
• ETF
• Recon
• Analytics
• Blockchain
• Lean design
• Digital innovation toolkit and Lean process design hold keys to making processes simpler, faster, less expensive and higher in value to customers.
Digital Innovation is not new
• “System 360 solves today’s problems and tomorrow’s problems, too…It cuts today’s costs…and it will also cut tomorrow’s. There’s never been a system like it.”– From IBM System/360 advertisement, 1964
But rate of change is accelerating and impact on daily life is now transformational
• We have come to expect transactions to be as simple as clicking on an app.
• We now expect that level in world of work.
The revolution is already in progress
Transforming end to end
Digital transformation as disruptor
• Is that a light at the end of the tunnel, or a train coming?
Not ready for digital prime time
• 87% of CEO’s in MITS study believe digital will disrupt their industry
• 44% feel they are ready
Source:
Opportunity is extraordinary
• Globally, RPA market will grow to $5 billion by 2020 from just $183 million in 2013
• BPO providers are pre-positioned to take advantage of this growth.
Source:
Transparency Market Research IT Robotic Automation Market study
Collaboration is a survival skill
Buyers
PartnersProviders
• No one company has all assets required to capitalize on the digital opportunity
• Openness to new ideas & to partners who can deliver them, will be key
• Commercial relationships should incent all parties to innovate end-end-end.
• Winners in this new game will be great at planning & innovating together
The wrong question
• What will digital innovation mean to BPO businesses?
The right question
• How is BPO leveraging digital innovation to transform business?
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