Corporate Banking The Digital Future 17 July 2015 Fraser Mackay Community Housing Cymru Group
Corporate Banking
The Digital Future
17 July 2015
Fraser Mackay
Community Housing Cymru Group
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Internal use only
Agenda
• Barclays Digital Agenda
• Digital Driving Licence – Background / Context
• Digital Driving Licence – Live Dem
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Internal use only
Q. What do we mean by the Digital Revolution?
A. Fifty years old but accelerating fast…. - Computers - Internet -World wide web
- Social media - Big data - e commerce - m commerce - 3D printers
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Internal use only
Mobile
Counter service
Self-service
Social media
Marketing
Daily operations
Personalisation
Mass consumers
Beacon technology
Leverage digital innovation to differentiate and strengthen customer bond
Example of impact: Barclays
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Internal use only
How is Barclays dealing with it?
Leveraging it to create a competitive advantage
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Internal use only
Focused on two key areas:
Digital Innovation
Digital Knowledge
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Internal use only
Digital Knowledge underpins the adoption of digital solutions
Digital Eagles Digital Driving Licence
• Interactive learning experience • Endorsed by City & Guilds • Aims to create a digital savvy
society • Developed in partnership with
industry specialists
• Collective of 6000+ digitally engaged colleagues
• Supporting digital awareness events, internally + externally, across the UK
• Replicable engagement model
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Internal use only
Group Design Office
Corporate Product
Strategic Transformation
PCB Digital Office R&D
Info Business Services
Group Data Office
Build the trusted source Data Platform • Big data / new data sources
Using design thinking, informed by data, to quickly create new client-centred prototypes. • Cloud Next Gen Payments Globalisation ID/Biometrics Cyber Sec Open APIs Machine Learning
Creating new ways of using information to help people understand their world and make informed decisions • Corporate Portal • Smart Business • Digital Concierge
Responsible for Barclays Mobile Banking (BMB), Online Banking (ROLB), .co.uk, .mobile, Pingit & emerging digital channels.
Driving cultural change and establishing new capabilities • Digital Future event
series • Beacon tech / Wearables • Remote deposit capture • Accessibility & inclusion
Creating digital product propositions for existing and new markets • Finger vein technology Multi city living
Innovation:
who is doing what?
Providing the full suite of financial products to meet the needs of our clients/customers
Digital Innovation will allow us to explore potential solutions
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Internal use only
So what does that mean for our clients?
Digital Innovation
Digital Knowledge
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Internal use only
Innovative business solutions, leveraging Barclays’ digital expertise
Back to Barclays
Listen to challenges
Co-create Digital Future
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Internal use only
This starts with you and the challenges your business is facing
Listen to challenges
Digital Driving Licence …know more, do more with digital
The Barclays Digital Driving Licence
The story so far…….
How the DDL Works
Endorsement & Badges
Digital Badges
A digital badge is an online representation of an earned skill; created with Mozilla, open badges allow users to verify skills through credible organisations, and share achievements with their social media contacts.
City and Guilds Endorsed All the modules and learning are endorsed by the respected City & Guilds, which works with some 400 employers worldwide and has been involved with the DDL since the start.
Our Partnership Approach
“It is really good (particularly as an ex-banker)
to see an institution like Barclays supporting
initiatives which will make a positive
difference.”
“It‟s really given me confidence. I don‟t have
children to teach me either, so this kind of
programme is all the more vital for me. The
internet doesn‟t scare me any more.”
“It is online learning for absolutely everyone,
and that‟s why City & Guilds is proud to
endorse it”
Positive Response
Hilda Silver, DDL User
“I think this is a great contribution to our
society for all ages and must fit well with
„social responsibilities‟ programmes.”
Head of Mobile & Digital, Euroferries Express Limited
COO, Riverview Law
Amelia Naaman, client services manager,
City & Guilds Keino
Digital Driving Licence
…a live demonstration