THE DIFFICULTIES FACED BY BUSINESS ENGLISH APPRENTICES IN CHARGE AT FRONT OFFICE DEPARTMENT THESIS By: Rizka Amelia 201310100311234 ENGLISH LANGUAGE EDUCATION DEPARTMENT FACULTY OF TEACHER TRAINING AND EDUCATION UNIVERSITY OF MUHAMMADIYAH MALANG 2018
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THE DIFFICULTIES FACED BY BUSINESS ENGLISH
APPRENTICES IN CHARGE AT FRONT OFFICE
DEPARTMENT
THESIS
By:
Rizka Amelia
201310100311234
ENGLISH LANGUAGE EDUCATION DEPARTMENT
FACULTY OF TEACHER TRAINING AND EDUCATION
UNIVERSITY OF MUHAMMADIYAH MALANG
2018
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Mottos
“What goes around comes back around, do your best!”
DEDICATIONS
This thesis is dedicated to my dearest family, my heart-warming
bodyguard, my beloved friends, and the surroundings that have
simplified my affairs. They are the ones whom I always mention in all
prayers and the most influential motivation to pursue my goal in any
steps.
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TABLE OF CONTENTS
APPROVAL .......................................................................................................... ii
MOTTOS AND DEDICATIONS ........................................................................ iv
AUTHOR’S DECLARATION OF ORIGINALITY ......................................... v
ABSTRACT ........................................................................................................... vi
ACKNOWLEDGEMENTS ................................................................................. vii
TABLE OF CONTENTS...................................................................................... viii
CHAPTER I INTRODUCTION
1.1 Research Background ................................................................................ 1
1.2 Research Problems ..................................................................................... 4
1.3 Research Objectives ................................................................................... 5
1.4 Scope and Limitation ................................................................................. 5
1.5 Research Significance ................................................................................ 5
1.6 Definition of Key Terms ............................................................................ 6