The HelpDesk is a web interface that lets users send Chandra and CIAO questions to the experts at the CXC: http://cxc.harvard.edu/helpdesk All software and documentation tickets are answered by the HelpDesk CIAO team. Please Ask! Don't hesitate to ask questions that are “too basic” or potentially outside the scope of HelpDesk. We will do our best to answer, but will let you know if it is not an issue that we can resolve. http://cxc.harvard.edu/helpdesk/ When opening a support ticket, include: ✓ which CIAO version you have installed 4.3 is currently supported; we can help with other versions on a case-by-case basis. ✓ your computer platform CIAO 4.3 is supported on • Linux • Mac OS X 10.5 & 10.6 Intel • Solaris 10 Type “ciaover -v” within CIAO to report the platform information and which version of CIAO is installed. Helping a CIAO user at a Chandra/CIAO Workshop Opening a new ticket in HelpDesk The CXC HelpDesk http://cxc.harvard.edu/ciao/workshop/ feb10/ January 2011 2011 Chandra/CIAO Workshop The next workshop will be held in August 2011 at the Chandra X-ray Center in Cambridge, MA. Schedule and registration will be announced on the CIAO website and on the chandra-users email list.