The Customer Success Journey DataBank’s coveted Customer Success Program is targeted for your short and long term success. When you make the decision to partner with DataBank, we embark on a journey to take your business to the next level now and for years to come. We take great pride in the fact that we are the trusted advisor for our customers both new and long term for over 25 years. Over the next few years, many acvies will take place in order to prepare, launch, maintain, and extract the maximum value from your investment. The Customer Success Program will guide you through it all, with DataBank always by your side. From departmental implementaons to scaling the soluon throughout the enterprise, begin your customer success journey with DataBank. Monitoring: - Disaster Recovery Procedure Drill - Key Contact Updates - IT Environment Updates - Lower-Environment Refresh Planning: - Incident Review - Roadmap - Staff Development Soluon - Soluon Engagements - Onboarding - Support Transions Ongoing Monitoring: Infrastructure Assessment 3 Years 1 Year Soluon: Exisng Soluon Opmizaon 90 Days - 2 Years Soluon: System Upgrade Monitoring: - Database Health Check - Customizaon Assessments 2 Years Planning: Event Aendance Bi-Annual Planning: - Briefings - Execuve Business Review Quarterly
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The Customer Success Journey
DataBank’s coveted Customer Success Program is targeted for your short and long term success. When you make the decision to partner with DataBank, we embark on a journey to take your business to the next level now and for years to come. We take great pride in the fact that we are the trusted advisor for our customers both new and long term for over 25 years.
Over the next few years, many activities will take place in order to prepare, launch, maintain, and extract the maximum value from your investment. The Customer Success Program will guide you through it all, with DataBank always by your side. From departmental implementations to scaling the solution throughout the enterprise, begin your customer success journey with DataBank.