The Copley Group 2020 This packet contains important information regarding: moving into your new Copley apartment, rent payment procedures, maintenance issues, Copley amenities, garbage & recycling, and Copley rules and regulations. The Resident Handbook and other useful information may be found on our website: www.thecopleygroup.com Resident Handbook
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The Copley Group · 3 Resident Handbook V20 9/9/19 About The Copley Group The Copley Group is a privately owned company that owns, manages, and develops residential, commercial, and
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The Copley Group
2020 This packet contains important information regarding: moving into
your new Copley apartment, rent payment procedures, maintenance
issues, Copley amenities, garbage & recycling, and Copley rules and
regulations. The Resident Handbook and other useful information
may be found on our website: www.thecopleygroup.com
Resident Handbook
2 Resident Handbook V21 11/14/19
Table of Contents
About the Copley Group Page 3 Move-In Day Information Page 4 Utility Information Door Entry Systems
Page 5 Page 8
The Copley Group Maintenance Information Page 10 Rent Payment Procedure and Information Page 12 Car Parking and Bicycle Storage Page 13 Storage Unit Rental Page 14 Resident Referral Program Transferring to a new Copley apartment
Page 14 Page 14
Laundry Page 15 Recycling and Waste Removal Information Page 16 Moving Out: Key Return & Page 20 Key Deposit Information and Procedure The Copley Group Rules and Regulations Page 21
3 Resident Handbook V21 11/14/19
About The Copley Group
The Copley Group is a privately owned company that owns, manages, and develops
residential, commercial, and retail real-estate. Our mission is to provide uncompromised care for
our properties and exceptional service for our customers.
The Copley Group main office is located at 896 Beacon Street, Boston, MA 02215.
Office hours are Monday- Friday 8:30 am to 4:00 pm. The phone number is 617-262-3930.
The Copley Group Maintenance Office is located at 106 Queensberry Street, Boston, MA
02215. Office hours are Monday- Thursday 8:30 am to 5:00 pm and Friday from 8:30 am to
4:00 pm. See page 10 for contact information.
The Copley Group Fenway Office is located at 106 Queensberry Street, Boston, MA 02215.
Office hours are Monday- Friday 8:30 am to 4:00 pm. The phone number is 617-536-9339.
The Copley Group Rental Office is located at 106 Queensberry Street, Boston, MA 02215
The phone number is 617-247-3070.
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Move-In Day
To facilitate a smooth and pleasant move-in day please read the following information about
moving in to your new Copley apartment.
Boston residents: Remember to apply for a 1 Day Moving Van Permit from the City which
allows the permit holder to restrict access to a portion of the street for a specified length of
time. This is essentially reserved parking for your moving truck! Please take advantage of this
service as The Copley Group does not have the capacity to provide temporary parking
permits.
On move-in day, keys are made available as soon as your apartment is made ready for
occupancy, which typically is any time between 2 pm-5 pm. Please schedule your moving truck
accordingly.
*Please note that not all apartment keys will be ready for pick up at 2 pm. All apartments
will be ready for occupancy by 5 pm.
Picking up the keys to your new apartment- Keys are given out on the first day of your lease
between 2 pm- 5 pm. Keys may be picked-up at our maintenance office by you or you may
arrange with your broker to pick up the keys for you. Key pick up occurs on the first day of your
lease unless you request a delayed move-in or would like your apartment to be painted and or
have the floors treated with polyurethane.
Since outgoing residents typically vacate their apartments on the last day of the month, and
new residents move in on the first of the month, the only way we can be assured that new
residents move in to a clean, problem free apartment is by making sure that we get to the
apartment before you do. We are proud of this service and it is the reason why keys are given
out during assigned time periods. After moving in, if you are not satisfied with the condition
of the apartment please call our maintenance office and we will attend to the situation as
soon as possible.
**Prior to moving in every Copley apartment is cleaned, serviced by our maintenance
department, inspected and supplied with a brand new plunger, and shower curtain.
Mailbox- You will be receiving a blank label when you pick up your keys. Please write your last
name(s) on the label and place it inside the mailbox on the back wall. Please note that your mail
may not be delivered if you do not do so.
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Utilities
Please find your building below to see what utilities are included with your rent and which the
resident is responsible for separately. The resident is responsible for setting up all utilities that
are not included in the rent unless otherwise noted.
111, 117, 191-195, 35 Park Drive
11, 98-106, 105-111, 51-55, 15-40, Queensberry Street
108-112 Jersey Street
11-19, 120-124 Peterborough Street
51 Joy Street
Heat and Hot Water Electricity Gas Cable/Internet
Included, except in garden level units, where only hot water is included. In garden level units, heat will be included with your electricity bill.
Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove. For set up, please contact National Grid at 1-800-233-5325.
Not included. Available through local provider including RCN and Starry.
100 Jersey Street
Heat and Hot Water Electricity Gas Cable/Internet
Not included. Water and sewer will be billed through The Copley Group (no set up required). Heat and hot water will be included in your electricity bill.
Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
N/A Not included.
Available through local provider including RCN and Starry.
Included, except in garden level units where only water is included. For 7 Myrtle unit B and 9 Myrtle unit B, heat is partially included. 31 Temple unit 29, only water included.
Not included except for 7&9 Myrtle Unit B. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove, fireplace, dryer, or boiler. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider including Starry.
270 Newbury Street
Heat and Hot Water Electricity Gas Cable/Internet
Included. Included in all units except for in units #6, #7 and #11. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider.
3 Greenway Court
127 St Botolph St
379 Commonwealth Ave
Heat and Hot Water Electricity Gas Cable/Internet
Included. Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider including Starry.
59-75 Wyman Street
Heat and Hot Water Electricity Gas Cable/Internet
Not included. Heat and hot water will be included in your gas bill.
Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider including Starry.
Not included. Heat and hot water will be included electricity bill for Beacon Street. For Mass Ave, hot water is included in electricity, and heat is included with gas.
Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider including Starry.
88 West Cedar Street
254 Newbury Street
320 Hammond Pond Parkway
14-16 Temple Street
59-61 Joy Street
98 Myrtle
Heat and Hot Water Electricity Gas Cable/Internet
Heat not included. Hot water included. Heat will be included in electricity bill.
Not included. For set up, please contact Eversource at 800-592-2000 or www.eversource.com.
Not included. Gas is only needed if you have a gas stove, fireplace, dryer, or boiler. For set up, please contact National Grid at 1-800-
233-5325.
Not included. Available through local provider including Starry.
For RCN, please call John Perry at 617-593-0122 or email him at [email protected]. John will
make sure that you are getting the best rate possible.
Starry is an internet only provider. Residents are eligible to receive 30 days of free internet! This
includes setup and use of the Starry modem-router, lightning-fast speeds (200 Mbps up and down) and
no contracts. Starry also comes with 24/7/365 local, white-glove customer service and 99.997%
reliability, for $50/month flat. Sign up here to start your free month: www.starry.com/copleygroup.
Door Entry System Instructions For all Fenway Residents: Your building is equipped with a DoorKing Telephone Entry System (or similar)-which acts as an intercom system allowing communication between a guest in the lobby and a resident at home and allows residents to “buzz” guests into the building. DoorKing works with local, out-of-state and mobile numbers. To activate the system please email [email protected] and provide your you address, last name, and the telephone number that you want to be tied to Doorking System. The entry system will not be activated until your telephone number has been entered into the system by our maintenance department. HOW TO USE THE DOORKING SYSTEM The Copley maintenance department customer service coordinator will program your name, apartment number, and telephone number into the telephone entry system under a specific DIRECTORY CODE.
1. Use the DoorKing’s A and Z buttons to look up a resident’s name. The Directory Code will be displayed to the right of the resident’s name. Resident phone numbers will not be displayed.
2. Enter the Directory Code on the DoorKing system keypad. 3. Press the Call button.
GRANTING OR DENYING ACCESS Once you have answered the phone call and you have identified your guest, you have to either grant access or deny access to your guest.
1. To grant access to your guest, press 9 on your touch tone telephone. The telephone entry system will respond with a confirmation tone indicating that the door is opening and will automatically disconnect itself. Some newer telephones emit a very short duration tone when the number is pressed. If your telephone does this, you may have to press the open number twice in rapid succession to open the door.
Your building is equipped with a Trigon Telephone Entry System (or similar), which acts as an intercom
system allowing communication between a guest in the lobby and a resident at home and allows
residents to “buzz” guests into the building. Trigon works with local landline numbers best and we can’t
guarantee the system will work with a mobile number.
To activate the system you will need to call the maintenance department at 617-536-9339 and give the maintenance customer service coordinator your telephone number. The entry system will not be activated until your telephone number has been entered into the system by our maintenance department.
HOW TO USE THE TRIGON TELEPHONE ENTRY SYSTEM The Copley maintenance department customer service coordinator will program your name,
apartment number, and telephone number into the telephone entry system
1. Guests should press the red button on the directory and enter the appropriate apartment number
2. Press zero on your phone to allow access
All buildings not listed have a traditional intercom system.
Visitors should press the button next to the appropriate apartment number. The resident has buttons
in their apartment to talk to the guest and allow access.
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The Copley Group Maintenance Office Information and Emergency Response Guidelines
Maintenance address: 106 Queensberry Street, Boston, MA 02215 Maintenance hours: Monday – Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 4:00 pm
The Copley Group Maintenance Office provides 24-hour, 7-day a-week maintenance service to
its residents. Our goal is that all maintenance requests will be handled with-in 48 hours.