The Collaboration Agenda – Putting It to Work in your Organization

© 2010 by the individual speaker

The Collaboration Agenda – Putting It to Work in your Organization

Carlos Casas – The RockTeam John Head – PSC Group

© 2010 by the individual speaker

IamLUG 2010 Sponsors

IamLUG 2010

Who am I?

• Carlos Casas

CEO, The RockTeam & Lotus Education Online

• Speaker

The RockTeam has been a presenter at Lotusphere since 2005

Collaboration Agenda

E-Learning

Domino Development

• Contact Me

Linkedin.com/in/ccasas

Twitter.com/ccasas

www.rockteam.com | www.leonline.net

[email protected]

(o) 610-640-4880 | (m) 484-798-5286

IamLUG 2010

• Incorporated 1980 (Celebrating 30 Years in Learning & Education!)

IBM Advanced Business Partner Since 1993

• Lotus ECIS Award Winner for Best Collaborative Learning Solution

Lotus Education Online (LEOnline.Net)

• Developed the following courses for IBM Lotus Active Insight

Web Content Manager

Learning Management Systems

Lotus Forms Integration

IBM Lotus Notes Domino 8.x Helpdesk Fundamentals

• Redbook Team for

Lotus Active Insight

Web Content Manager

Learning Management Systems

IamLUG 2010

Who am I?

• John D. Head

Director of Enterprise Collaboration at PSC Group, LLC

Involved in Lotus technology since 1993

OpenNTF.org Steering Committee Member and IP Working Group Chairman

• Speaker

Over 30 sessions at Lotusphere since 1996

Speaker at Lotus Developer, ILUG, UKLUG, MWLUG, IamLUG, & TriStateLUG

conferences

• Author

Publications on Office and SmartSuite integration with Notes

LotusUserGroup.org contributing Author and Forum moderator

“Lotus Symphony for Dummies” Technical Editor

“Self Assessment and Strategy Guide for Migrating from

Domino Document Manager “ Redbook Author

IamLUG 2010

PSC Group, LLC IBM Premium Business Partner for 20+ Years

Microsoft Gold Partner

Notes & Domino 8.5.X Design Partner

OpenNTF.org Alliance Member, Steering Committee Company, & Former Host of OpenNTF.org

Sponsor of IamLUG in 2009 & 2010

Winner of 2007 & 2009 Lotus Award!

Host of the following blogs:

Ed Brill’s (www.edbrill.com)‏

Lotus Design Blog (Mary Beth Raven) (www.notesdesign.com)

LotusStaffNotes (Brent Peters) (www.lotusstaffnotes.com)

Lotus Connections team (synch.rono.us)

Domino Server Team (www.dominoblog.com)‏

Lotus Mashups (www.mix-and-mash.com)

Chris Pepin – IBM CTO’s Office (www.chrispepin.com)

IamLUG 2010

Are you …

Customer Business Partner

6

IamLUG 2010 7

What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

What is the Collaboration Agenda?

8

Positive Interaction

Measurable Outcomes

Value Creating

Conversations

IamLUG 2010 9

What is the Collaboration Agenda?

• The Collaboration Agenda is about realizing measurable

business value from improving the way people interact

Goal: To create a vision of collaboration with Line-of-Business

(LOB) users within your industry and organization

Resulting in a tangible business result

Leveraging your industry knowledge to articulate a vision

Thus, creating value and becoming a value creator

IamLUG 2010 10

The Collaboration Agenda

IamLUG 2010 11

What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

The Collaboration Agenda Trend

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Why an industry-specific Collaboration Agenda? Why now?

Customers are demanding tailored solutions bringing

business value relevant to their industry context

In these economic times, business leaders

are cutting budgets across their organizations

12/16: AMR identifies industry alignment as top opportunity for

Lotus – noting LOBs are leading their

client inquiries

12/2 &15: Forrester and Gartner note that IBM's competitors cannot match

IBM for deep industry knowledge

All Agree: CA is differentiated and a winning formula

A recent survey by IDC shows that close to 65% of

businesses say they will pay a premium for Industry-

specific solutions

Forrester finds that the LOB and C-Suite have a strong

influence on purchase decisions at least half the

time*

IT spend justification to business leaders can

no longer be founded in technology oriented

feature/function comparisons

IT spend decisions based on contribution to

business objectives and shareholder value

Decision makers have deep industry

knowledge, little technical knowledge

IamLUG 2010 13

What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

Collaboration Example – Healthcare

14

Cataloging

Dynamic Business Metrics

Saving Time

Healthcare

IamLUG 2010

Collaboration Agenda - Banking

15

Compliance

Planning to Execution

Investment Qualification

Banking

IamLUG 2010

Collaboration Agenda - Government

16

New Value Proposition

Streamline Communication

“I want that”

Government

IamLUG 2010

Collaboration Agenda - Insurance

17

Document Compliance

eForms

Security / HIPPA / SOX

Insurance

IamLUG 2010

Collaboration Agenda – E-Learning

18

Compliance

Knowledge Dissemination

Coursemill for Websphere Portal

E-Learning

IamLUG 2010 19

What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

Collaboration Agenda for Customers

20

Why should I care?

IamLUG 2010

Collaboration Agenda = Solutions

21

IamLUG 2010

But What About me?

• My company isn’t in …

Banking

Health Care

Insurance

Government

• Do I care?

22

IamLUG 2010

The Real Question

• Will customers really stick around long enough to listen

to the story about solutions and vertices and more …

• Time will only tell …

23

IamLUG 2010 24

What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

Collaboration Agenda for Business Partners

25

IamLUG 2010

Just Another IBM Program?

26

IamLUG 2010

Collaboration Agenda = Solutions

27

IamLUG 2010

Selling Lotus via the Collaboration Agenda Methodology

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IamLUG 2010

Collaboration Agenda Pitfalls for Business

• At the end of the day, there is still a Quota

IBM Reps have to sell licenses

BPs are still measured on licenses & certifications

• Selling Head to Head

Other Vendors are selling pure tech plays

Other Solution Providers are selling on cost savings

• Don’t use Collaboration Agenda Methodology

Customers with an outsourcing mindset

Customers 100% focused on cost

29

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What We’ll Cover …

• What is the Collaboration Agenda?

• Collaboration Agenda Model & Trends

• A Few Success Stories

• Collaboration Agenda for the Customer

• Collaboration Agenda for the Business Partner

• How Other Vendors Measure Up

• Q & A

IamLUG 2010

How do the Other Vendors Measure Up?

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Traditional

Microsoft

Oracle

Web 2.0

Google

Jive

Social Text

Salesforce.com

IamLUG 2010

Microsoft

• Office

• Exchange

• SharePoint

• .NET / Visual Studio

• BPOS

• Dynamics / CRM

• Live

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IamLUG 2010

Oracle

• Database

• Fusion

• Oracle Online

• Oracle CRM

• BEA

• Hyperion

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IamLUG 2010

Google

• Google Apps

Gmail

Google Calendar

Google Maps

Google Tools

• Google Apps for the

Enterprise

Health Care

Education

Government

Small Business

Not for Profits

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IamLUG 2010

Jive

• Jive SBS

Employee Communities

Internal Communities

• Foundation / Modules

35

IamLUG 2010

Socialtext

• SocialText 4.0

Social Networking

Microblogging

Groups

Social Spreadsheets

Dashboard

Wiki Workspaces

Internal Blogs

• Delivery

Hosted

Appliance

36

IamLUG 2010

Salesforce.com

• Sales Cloud

• Service Cloud

• Chatter

• Force.com

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Resources

• Lotus Education Online – Collaboration Agenda Webinar

http://www.leonline.net

• Collaboration Agenda on IBM.com http://www-01.ibm.com/software/lotus/collaborationagenda/

IamLUG 2010

Lotus Greenhouse (greenhouse.lotus.com) is a live community website where you can use Lotus Collaboration Products for free!

The Lotus Community Podcasts

Planet Lotus (www.planetlotus.org) is an aggregation of Lotus related blogs and news

IdeaJam (www.ideajam.net) is a place where people can post and share their ideas, and gauge the marketability, popularity and viability with input from others

OpenNTF (www.openntf.org) is a site devoted to getting groups of individuals all over the world to collaborate on Lotus Notes/Domino applications and release them as open source

Bleedyellow.com provides community implementations of Lotus Connections and Sametime

IBM’s Official portal for developers including a dedicated section for Lotus (www.ibm.com/developerworks/lotus)

LotusUserGroup.org is the on-line home of the IBM Lotus community for regional and virtual user groups

IamLUG 2010

John Head

[email protected]

1051 Perimeter Drive

Suite 500

Schaumburg, IL 60173

(847) 517-7200

(847) 517-7600 fax

Facebook.com/PSCGroup

Twitter.com/PSCGroup

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Youtube.com/PSCGroup

Facebook.com/johndhead

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www.johndavidhead.com

www.pscgroup.com