the challenge - SprinklrLearn and act upon customers’ conversations with you, about you, and to each other • Listen to conversations—both text and images—across millions of
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“Sprinklr is really helping us be smarter, faster, and more efficient in how we understand and connect with our 69 million customers in over 36,000 locations that we serve every day.”
Matthew TennantGLOBAL DIRECTOR OF SOCIALMCDONALD’S
“Serving our guests remains at the center of everything we do. Sprinklr’s platform is at the heart of that effort – listening to customers and driving value at every part of the business.”
Keri La RaDIRECTOR GLOBAL SOCIAL MEDIASTARWOOD HOTELS & RESORTS
A SOCIAL ENGAGEMENT PLATFORM THAT UNITES CUSTOMER-FACING TEAMS TO CREATE BETTER, PERSONAL EXPERIENCES.
the challengeWith the increasing number of social and digital channels, customers have more options and control than ever. But most large companies are not prepared for this complexity. They have:
• Scattered team silos, which limits communication
• Redundant, single purpose tools for each team, which prevents collaboration
• Overloaded team resources juggling thousands of customer interactions on various digital touchpoints each day, which confuses the customer’s experience
How can you possibly listen and react to your customers in a meaningful way when you’re wrangling this complexity? You simply can’t. The consequences are huge: constrained revenue opportunities, inflated costs, and increased organizational risk.
the solutionTo deliver better customer experiences, teams must engage with each of their customers and:
• Collaborate effectively across social and digital channels, business units, and regions
• Unify how teams listen, engage, plan, promote, analyze, and distribute content
• Speak to each customer in one authentic, on-brand, and human voice
Understand your customers and engage them in experiences that matter.